Unifin Inc

Bilingual

• Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment.
• Maintain a positive, empathetic, compassionate, and professional attitude toward customers at all times.
• Resolve service problems like customer complaints, cause of the problem, etc.
• Ensure that customer queries are answered to their satisfaction and in a timely manner.
• Address customer’s concerns related to the services and provided the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
• Escalate any customer complaints to the Operations Supervisor when needed and ensure solutions have been sorted out efficiently.
• Accurate and complete information using our communication methods is needed for this role.

Bilingual CSR, Spanish & English – Seasonal

Backend Engineer

• Design, develop, and maintain scalable backend services using .NET (C#).
• Build and maintain RESTful APIs consumed by PHP Laravel applications and other internal services.
• Design, optimize, and maintain SQL database schemas, queries, and stored procedures.
• Ensure performance, reliability, security, and scalability of backend systems.
• Integrate third-party services and internal systems via APIs.
• Participate in architecture discussions, technical decision-making, and code reviews.
• Troubleshoot, debug, and optimize existing applications and databases.
• Collaborate with frontend developers, product managers, and other stakeholders to deliver features end-to-end.
• Mentor junior and mid-level developers and promote best engineering practices.
• Contribute to improving development workflows, tooling, and system observability.

Senior Backend Developer – .NET, SQL

Data Analyst

• Data Extraction & Preparation: Run scheduled and ad-hoc SQL queries across multiple databases (MySQL, SQL Server, internal systems).
• Prepare extracts for email, SMS, and dialer campaigns (suppression logic, segmentation, list hygiene).
• Pull operational data for account loads, QA, compliance, and management requests.
• Ensure accuracy and consistency when preparing lists for delivery.
• Reporting & Analytics Support: Update and maintain recurring reports (Power BI, Excel, CSV).
• Assist with building dashboards by preparing cleaned, structured datasets.
• Perform basic analysis: trends, variances, anomalies, and simple insights.
• Validate numbers before distribution to internal stakeholders.
• Data Quality & Hygiene: Clean, standardize, and validate datasets prior to use.
• Identify duplicates, formatting issues, and missing values.
• Maintain suppression lists, invalid emails, do-not-contact lists, and compliance datasets.
• Support list hygiene for deliverability and outreach efficiency.
• Operational Support: Assist operational teams (Digital, Collections, QA, MIS) with day-to-day data requests.
• Monitor file loads, confirm counts, and ensure files are correctly formatted.
• Work with Senior Analysts to troubleshoot data issues when they arise.
• Maintain proper documentation for recurring processes.

Bilingual CSR, Spanish & English – Seasonal

Senior Backend Developer – .NET, SQL

Junior Data Analyst