Unifin Inc

Data Analyst

• Data Extraction & Preparation: Run scheduled and ad-hoc SQL queries across multiple databases (MySQL, SQL Server, internal systems).
• Prepare extracts for email, SMS, and dialer campaigns (suppression logic, segmentation, list hygiene).
• Pull operational data for account loads, QA, compliance, and management requests.
• Ensure accuracy and consistency when preparing lists for delivery.
• Reporting & Analytics Support: Update and maintain recurring reports (Power BI, Excel, CSV).
• Assist with building dashboards by preparing cleaned, structured datasets.
• Perform basic analysis: trends, variances, anomalies, and simple insights.
• Validate numbers before distribution to internal stakeholders.
• Data Quality & Hygiene: Clean, standardize, and validate datasets prior to use.
• Identify duplicates, formatting issues, and missing values.
• Maintain suppression lists, invalid emails, do-not-contact lists, and compliance datasets.
• Support list hygiene for deliverability and outreach efficiency.
• Operational Support: Assist operational teams (Digital, Collections, QA, MIS) with day-to-day data requests.
• Monitor file loads, confirm counts, and ensure files are correctly formatted.
• Work with Senior Analysts to troubleshoot data issues when they arise.
• Maintain proper documentation for recurring processes.

Junior Data Analyst

Customer Support

• Handle inbound calls from customer inquiries and complaints
• Maintain a positive and professional attitude toward customers
• Resolve service problems and ensure customer satisfaction
• Address customer concerns through various communication channels
• Escalate complaints to the Operations Supervisor if necessary

Customer Service Representative – Seasonal

Paralegal

• Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in a paper or electronic filing system
• Prepare legal documents, including briefs, pleadings, appeals, and contracts
• Prepare for trial by performing tasks such as organizing exhibits
• Investigate facts and law of cases and search pertinent sources, such as public records and internet sources, to determine causes of action and to prepare cases
• Meet with clients and other professionals to discuss details of the case
• Gather and analyze research data, such as statutes, decisions, legal articles, codes, and documents
• Arbitrate disputes between parties
• Maintain and update the legal documents from time to time
• Research relevant legal materials to aid decision-making
• Meet with individuals involved in legal processes to provide information and clarify issues associated with HR
• Evaluate information related to legal matters in public or personal records
• Coordinate legal schedules or activities
• Represent the interests of the company in legal proceedings
• Collaborate with HR from time to time on labor issues and other legal documentation
• Prepare, secure, and process the required working visa permits needed for ex-pats employees with the local government such as DOLE and the Bureau of Immigration

HR Paralegal II

Collections

• Contact clients and collect outstanding payments.
• Communicate patiently and professionally with customers to encourage them to pay their debts.
• Balance maintaining trustful relationships and ensuring timely payments.

Collections Role

• Provide legal counsel on corporate governance, employment law, and labor relations in the Philippines
• Draft, review, and negotiate corporate contracts, employment agreements, workplace policies, and compliance reports
• Ensure compliance in Philippine labor laws, including employee rights, termination procedures, and dispute resolution
• Assist with corporate structuring, mergers & acquisitions, and due diligence
• Represent businesses in labor disputes, mediations, and regulatory proceedings in the Philippines
• Utilize US paralegal expertise to enhance legal documentation, case management, and compliance tracking
• Prepare and file legal documents with government agencies in the Philippines
• Assist US attorneys with case preparation, legal research, document drafting, and evidence retention
• Conduct case law research and summarize findings
• Manage case files, client correspondence, and deadlines
• Support attorneys in trial preparation, hearings, and depositions
• Maintain confidentiality and ensure compliance with legal standards

Corporate Lawyer, Labor Law – US Paralegal Experience

• Contact clients and collect outstanding payments.
• Patiently and professionally communicate with customers in order to encourage them to pay their debts.
• Strike a balance between maintaining trustful relationships and ensuring timely payments.

Customer Service Representative – Project-based

• Contact clients and collect outstanding payments.
• Patiently and professionally communicate with customers to encourage them to pay their debts.
• Strike a balance between maintaining trustful relationships and ensuring timely payments.

Third-Party Collections Associate

Third-Party Collections Specialist

Recruitment

• Responsible for completion of requisitions assigned to you
• Monitoring and improvement of the recruitment process in the organization
• Evaluates different recruitment channels and sources and their performance for particular job positions

Talent Acquisition Officer – Project-Based

• As a Collection Specialist, you are expected to contact clients and collect outstanding payments.
• You are to patiently and professionally communicate with customers to encourage them to pay their debts.
• You will strike a balance between maintaining trustful relationships and ensuring timely payments.

Third Party Collections

Infrastructure Engineer

• Configure and maintain SPF, DKIM, DMARC, BIMI, reverse DNS, tracking domains.
• Manage IP addresses, domain pools, warming schedules, and throttling rules.
• Set up and maintain ESP / SMTP platforms (MailWiz, SendGrid, Mailgun, SES, etc.)
• Track Google Postmaster Tools, Microsoft SNDS, Talos, MX Toolbox, SenderScore.
• Diagnose bounce types, spam complaints, throttles, and deploy remediation.
• Build list hygiene protocols (invalids, inactivity segments, spam traps, risky domains)
• Ensure alignment with CAN-SPAM, TCPA, GDPR, and Reg F (if US-based collections).
• Coordinate with compliance team to validate templates against legal trigger rules.
• Enforce opt-out logic, suppression lists, unsubscribe routing.
• Maintain deliverability dashboards and flag early warning signs.
• Collaborate with campaign/content team on safe volume and domain usage strategy.

Email Deliverability, Infrastructure Specialist

Content Marketing Manager

• Develop tone-based messaging (empathetic, firm, reminder, reactivation, apology, etc.) based on customer profile and account status.
• Write multi-stage email sequences: initial outreach, reminders, final notices, confirmations, and post-payment follow-ups.
• Build automated email funnels and drip campaigns mapped to each stage of the customer lifecycle.
• Segment audiences by behavior, payment history, and account age; personalize content using dynamic variables.
• Launch and optimize campaigns on platforms such as MailWiz, SendGrid, Mailgun, Customer.io, Klaviyo, or HubSpot.
• Run A/B tests and analyze engagement metrics (opens, clicks, payments) to refine messaging and timing.
• Ensure compliance with FDCPA, Reg F, and CAN-SPAM; coordinate cadence and deliverability with technical teams.

Email Content, Marketing & Campaign Strategy Specialist

Email Marketing Manager

• About the Role We are seeking a highly skilled and detail-oriented Email Marketing Manager to oversee our email and text communications strategy. This individual will focus heavily on email deliverability, content creation, and performance optimization (90% email / 10% text), ensuring our campaigns reach the right audience, deliver the right message, and drive measurable results.
• Key Responsibilities:
• Email Infrastructure & Deliverability
• - Manage and monitor email domains, IP reputation, and inbox placement.
• - Implement SPF, DKIM, DMARC and maintain compliance with regulatory requirements.
• - Oversee sender reputation and resolve deliverability issues.
• Content & Campaign Creation
• - Create and refine email templates and content (empathy, urgency, demands).
• - Develop compelling subject lines, copy, and CTAs.
• - Run A/B testing across content and design.
• - Manage and schedule SMS/text campaigns (10%).
• Campaign Management & Analytics
• - Launch and manage multi-segmented campaigns.
• - Track click-throughs, portal logins, and inbound calls.
• - Own UTM parameter setup and reporting.
• - Provide insights to optimize performance.
• Cross-Team Collaboration
• - Ensure campaigns align with compliance and business goals.
• - Provide regular reporting dashboards to leadership.

Social Media Manager

• Monitor and respond to online reviews on platforms such as Google, BBB, Trustpilot, Glassdoor, Yelp, etc.
• Track and engage with relevant conversations on Reddit, X/Twitter, LinkedIn, and other social platforms.
• Draft professional, empathetic, and brand-aligned responses to both positive and negative reviews.
• Escalate sensitive or compliance-related issues to internal leadership before responding.
• Generate weekly and monthly reports on online sentiment, trends, and competitor activity.
• Work closely with leadership to ensure messaging aligns with compliance standards (FDCPA, Reg F,etc.).
• Develop processes to ensure timely responses and continuous monitoring.