Lawyer, Consultant IT
A2SECURE
Professional Services Consultant, Italian Speaker
Guesty
full-time
Posted on:
Location: 🇪🇸 Spain
Visit company websiteJob Level
JuniorMid-Level
About the role
- Lead the onboarding process: system configuration, comprehensive user training, and customer relationship management.
- Build strong relationships with key customers and act as their trusted advisor.
- Customize and optimize account settings to meet specific client requirements.
- Conduct engaging product training sessions via video conferencing; tailor training to customer needs.
- Maintain regular follow-ups to increase customer engagement and product utilization.
- Serve as the primary point of contact for clients during onboarding; address product usage questions.
- Develop deep product expertise across the Guesty platform to assist customers effectively.
- Troubleshoot technical issues that impede system use and provide timely solutions.
- Assess customer business and technical needs; recommend optimized configurations and best practices.
- Collect customer requirements, manage data migration and validation, and configure software accordingly.
- Gather customer feedback and relay to Product teams; create best practices and onboarding materials.
- Handle escalations in coordination with CSM and CX teams to resolve technical issues.
Requirements
- 2+ years experience in a similar role (Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer), ideally in a B2B SaaS company.
- Native-level Italian and fluent English; French is a strong advantage.
- Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
- Strong technical acumen and analytical skills; proven problem-solving and decision-making.
- Exceptional interpersonal and communication skills; ability to convey technical information to varied stakeholders.
- Previous experience owning projects and being responsible for their success in a commercial setting.
- Ability to manage multiple tasks and projects in a fast-paced environment.
- Humble, eager to learn, self-motivated, proactive team player with a positive work ethic.
- Effective time-management skills and adaptability; quick to learn new products and technologies.
- Customer-focused: friendly, patient, professional demeanor; passion for client success.
- Experience with Salesforce is a plus.
- Intermediate-level proficiency in Google Suite, with required Excel skills.
