Guesty

Professional Services Consultant, Italian Speaker

Guesty

full-time

Posted on:

Origin:  • 🇪🇸 Spain

Visit company website
✨ AI Apply
Manual Apply

Job Level

JuniorMid-Level

About the role

  • Lead the onboarding process: system configuration, comprehensive user training, and customer relationship management.
  • Build strong relationships with key customers and act as their trusted advisor.
  • Customize and optimize account settings to meet specific client requirements.
  • Conduct engaging product training sessions via video conferencing; tailor training to customer needs.
  • Maintain regular follow-ups to increase customer engagement and product utilization.
  • Serve as the primary point of contact for clients during onboarding; address product usage questions.
  • Develop deep product expertise across the Guesty platform to assist customers effectively.
  • Troubleshoot technical issues that impede system use and provide timely solutions.
  • Assess customer business and technical needs; recommend optimized configurations and best practices.
  • Collect customer requirements, manage data migration and validation, and configure software accordingly.
  • Gather customer feedback and relay to Product teams; create best practices and onboarding materials.
  • Handle escalations in coordination with CSM and CX teams to resolve technical issues.

Requirements

  • 2+ years experience in a similar role (Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer), ideally in a B2B SaaS company.
  • Native-level Italian and fluent English; French is a strong advantage.
  • Degree in a STEM field (Science, Technology, Engineering, Mathematics) or relevant technical work experience.
  • Strong technical acumen and analytical skills; proven problem-solving and decision-making.
  • Exceptional interpersonal and communication skills; ability to convey technical information to varied stakeholders.
  • Previous experience owning projects and being responsible for their success in a commercial setting.
  • Ability to manage multiple tasks and projects in a fast-paced environment.
  • Humble, eager to learn, self-motivated, proactive team player with a positive work ethic.
  • Effective time-management skills and adaptability; quick to learn new products and technologies.
  • Customer-focused: friendly, patient, professional demeanor; passion for client success.
  • Experience with Salesforce is a plus.
  • Intermediate-level proficiency in Google Suite, with required Excel skills.