SEO Specialist
Jordan Digital Marketing
JavaScriptWordPress
Website Customer Experience Specialist
Guesty
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
GoJavaScriptWordPress
About the role
- Deliver outstanding customer service by swiftly resolving complex website-related and Guesty platform related queries via primarily chat and ticket, as well as some phone
- Demonstrate strong troubleshooting skills to diagnose and solve technical website issues efficiently, including HTML/CSS problems, design elements, and functionality concerns
- Guide users through our website builder features and functionality with patience and clarity, helping them create and optimize their online presence
- Assist customers with website customization, template selection, domain configuration, and integration with third-party services
- Manage a high-volume ticket queue, prioritizing based on urgency and SLAs
- Contribute to and maintain our knowledge base with website-specific tutorials, best practices, and common solutions
- Collaborate closely with web developers and technical teams to ensure customer satisfaction and website functionality
- Adapt quickly to changing priorities and new website builder features and updates
- Identify and communicate patterns in customer website issues to help improve our products and processes
- Act as a customer advocate—ensuring their voices are heard and their website needs are met
Requirements
- Proven track record of 2+ years in a customer-facing role, preferably in website support or web development environment
- Strong knowledge of web technologies including HTML, CSS, responsive design principles, and basic JavaScript
- Experience with website builders or content management systems (like Wix, WordPress, Squarespace, etc.) either as a user, developer, or in a support capacity
- Exceptional problem-solving and troubleshooting skills related to website functionality and design challenges
- Ability to thrive in a fast-paced, high-growth environment and quickly adapt to change
- Exceptional verbal and written communication skills—able to simplify complex web concepts for non-technical customers
- Ability to think critically, use good judgment, and go beyond scripted solutions for website-related issues
- Strong technical aptitude and ability to quickly learn new web technologies and systems
- Customer-first mentality—empathetic, proactive, and always willing to go the extra mile
- Self-starter with a passion for learning and continuous improvement in web technologies
- Flexibility to work shifting schedules, including night shifts
- Previous chat support experience – a plus!
- Experience in the hospitality, travel, or SaaS industry—a plus!
