Guesty

Customer Onboarding Consultant

Guesty

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

Tech Stack

Go

About the role

  • Lead customer onboarding sessions for Guesty Lite users, ensuring seamless system configuration and product orientation.
  • Clearly communicate the value of the platform and its key capabilities, encouraging account activation and feature adoption—driving conversion and retention.
  • Identify customer intent, needs, pains and knowledge gaps—effectively addressing them in real time with the goal of driving activation, adoption and ultimately purchase.
  • Establish expertise in the platform, including the setup process, key features and user journey; develop a deep understanding of the Guesty Lite customer profile.
  • Deliver a personalized onboarding experience to customers, tailoring sessions based on account info, available context, and real time engagement during the call.
  • Collaborate with cross-functional teams to ensure that issues and gaps that were not resolved during the session are addressed by the relevant stakeholders.
  • Gather valuable customer feedback and relay it to the Product and Business teams to drive continuous improvement of both the platform and the onboarding process.

Requirements

  • 6+ years of experience in customer facing roles—a must; sales experience—highly preferred; video-calls—highly preferred.
  • 4+ working in a tech company—a must; internet/digital space—highly-preferred; B2B-SaaS—an advantage.
  • Excellent communication skills in English; ability to simplify complex and technical concepts and communicate value to customers over 45m+ video calls.
  • Agile and adaptable, effectively absorbs evolving product features, customer engagement strategies, and operational processes—applying them quickly and effectively into the daily work to optimize customer success.
  • Results-driven and goal-oriented, thrives in high-performance environments; relentlessly pursues leads, opportunities, and success metrics.
  • Resourceful and solution-focused, demonstrates strong independent problem-solving skills, effective decision-making, and the ability to overcome roadblocks with minimal supervision.