Onboarding Specialist
BizForce
Customer Onboarding Consultant
Guesty
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Lead customer onboarding sessions for Guesty Lite users, ensuring seamless system configuration and product orientation.
- Clearly communicate the value of the platform and its key capabilities, encouraging account activation and feature adoption—driving conversion and retention.
- Identify customer intent, needs, pains and knowledge gaps—effectively addressing them in real time with the goal of driving activation, adoption and ultimately purchase.
- Establish expertise in the platform, including the setup process, key features and user journey; develop a deep understanding of the Guesty Lite customer profile.
- Deliver a personalized onboarding experience to customers, tailoring sessions based on account info, available context, and real time engagement during the call.
- Collaborate with cross-functional teams to ensure that issues and gaps that were not resolved during the session are addressed by the relevant stakeholders.
- Gather valuable customer feedback and relay it to the Product and Business teams to drive continuous improvement of both the platform and the onboarding process.
Requirements
- 6+ years of experience in customer facing roles—a must; sales experience—highly preferred; video-calls—highly preferred.
- 4+ working in a tech company—a must; internet/digital space—highly-preferred; B2B-SaaS—an advantage.
- Excellent communication skills in English; ability to simplify complex and technical concepts and communicate value to customers over 45m+ video calls.
- Agile and adaptable, effectively absorbs evolving product features, customer engagement strategies, and operational processes—applying them quickly and effectively into the daily work to optimize customer success.
- Results-driven and goal-oriented, thrives in high-performance environments; relentlessly pursues leads, opportunities, and success metrics.
- Resourceful and solution-focused, demonstrates strong independent problem-solving skills, effective decision-making, and the ability to overcome roadblocks with minimal supervision.
