Guardant Health

Account Executive

• Promote Guardant Health’s Shield™ colorectal cancer blood test to primary care healthcare providers
• Meet or exceed sales goals through prospecting, relationship-building, and national sales strategy execution
• Build provider relationships and secure adoption of Shield for CRC and other cancers
• Use challenger selling to understand provider needs and demonstrate product value
• Educate and train primary care practices on products and workflow integration
• Collaborate with clinical, marketing, and product teams on sales strategies and business plans
• Identify territory expansion opportunities and foster laboratory collaborations and phlebotomy draw agreements
• Develop and execute launch plans for new cancer screening technologies
• Analyze market trends, competitor offerings, and customer feedback
• Report insights and opportunities to commercial leadership
• Provide high-touch customer service and proactively resolve issues
• Ensure compliance with company policies, industry standards, and regulations while managing projects and deadlines

Account Executive – Screening

• Promote the Shield™ colorectal cancer blood test to primary care healthcare providers
• Meet or exceed sales goals through prospecting, relationship-building, and national sales strategies
• Build provider relationships and gain commitment to adopt Shield for colorectal and other cancers
• Use challenger selling to understand provider needs and demonstrate improved patient outcomes and practice efficiency
• Educate and train primary care practices to support smooth Shield workflow integration
• Collaborate with clinical, marketing, and product teams on sales strategies and business plans
• Identify territory opportunities and develop collaborations with regional and local laboratories, including phlebotomy draw agreements
• Plan and execute launches of new cancer screening technologies
• Analyze market trends, competitor offerings, and customer feedback
• Share customer insights and opportunities with the Commercial Team
• Provide high-touch customer service and proactively resolve issues
• Ensure compliance with company policies, industry standards, and regulations while managing projects and deadlines

• Promote the Shield™ colorectal cancer blood test to healthcare providers in primary care settings
• Achieve or exceed sales targets through prospecting, relationship-building, and execution of national sales strategies
• Build relationships with healthcare providers and gain commitment to adopt Shield for CRC and other cancers
• Use challenger selling to understand provider needs and demonstrate how Guardant Health offerings improve outcomes and streamline practices
• Educate and train primary care practices on products and support stakeholder adoption and workflow integration
• Collaborate with clinical, marketing, and product teams on sales strategies and business plans
• Identify new business opportunities within the assigned territory
• Foster collaborations with regional and local laboratories to expand reach and ensure phlebotomy draw agreements
• Develop and execute business plans supporting launches of new cancer screening technologies
• Analyze market trends, competitor offerings, and customer feedback
• Report insights and opportunities to the Commercial Team and leadership
• Provide high-touch customer service and proactively resolve issues throughout the sales process
• Ensure compliance with company policies, industry standards, and regulations while managing projects and deadlines

Manager

• Manage and continuously improve employee benefits programs outside the United States
• Partner on global benefits initiatives supporting the Total Rewards strategy
• Evaluate and enhance benefits offerings for market competitiveness, cost effectiveness, and compliance
• Conduct benchmarking and market analyses across global markets
• Partner with internal stakeholders to support talent attraction, retention, and employee well-being
• Manage administration of international health, medical, retirement, pension, life, disability, wellness, leave, time-off, supplemental, and country-specific benefits
• Oversee annual renewals, enrollment processes, and ongoing program administration
• Coordinate accurate benefits data management with payroll
• Develop and maintain benefits policies, procedures, and documentation
• Manage relationships with global brokers, insurers, and third-party administrators
• Monitor service levels and identify process improvement opportunities
• Ensure compliance with local regulations, employment laws, tax requirements, and reporting obligations
• Monitor legislative changes and assess impacts on existing programs
• Partner with Legal, Finance, Payroll, and external advisors to mitigate compliance risks
• Maintain employee-friendly benefits materials and provide benefits education
• Address employee inquiries and support onboarding and life-event benefits processes
• Prepare leadership presentations and stakeholder reporting
• Support benefits budgeting and forecasting

Benefits Manager

Infrastructure Engineer

• Manage multiple HPC clusters and cluster file systems
• Integrate cloud bursting into HPC abstraction work
• Research, develop, and implement next-generation HPC solutions
• Troubleshoot the production system stack down to source-code level, including shell scripts and Python
• Maintain, monitor, and support infrastructure environments and facilities
• Improve production monitoring capabilities
• Support system reliability and performance improvements
• Support medium- to high-complexity systems and applications with concurrent users, ensuring control, integrity, and accessibility
• Support systems at remote locations, including internationally
• Mentor junior engineers on HPC best practices
• Collaborate with offsite consultants and vendors to maintain, troubleshoot, upgrade, and repair systems
• Represent HPC networking and storage-integration topics in cross-functional planning with networking, SQA, DevOps/SRE, and the MSP
• Set up and own XDMoD instances for HPC metrics and monitoring
• Participate in a 24/7 on-call rotation
• Act as technical peer for HPC networking and interconnect initiatives
• Collaborate on HPC Ethernet design, performance tuning, and troubleshooting
• Integrate HPC systems with enterprise bandwidth-on-demand connectivity across sites and cloud infrastructure
• Manage and optimize connectivity to and from HPC systems and global locations
• Partner with the storage engineer and MSP on HPC storage architecture and integration
• Serve as technical point of contact for the MSP storage relationship, helping define SLAs, validate delivery, and escalate technical issues
• Support transition of day-to-day storage operations to the MSP while maintaining performance and reliability

Staff HPC Infrastructure Engineer

Director

• Manage a team of systems and data analysts, including coaching, mentoring, and day-to-day support
• Own the department portfolio of improvement projects and ideas, establishing prioritization and metrics for decision-making
• Collaborate with stakeholders to identify system enhancement opportunities and influence development roadmaps
• Oversee implementation of reimbursement-related system enhancements
• Provide technical guidance and serve as the subject matter expert on process improvements
• Ensure appropriate data is provided and used for performance monitoring and improvement measurements
• Analyze data and generate reports for senior leadership to identify trends and issues
• Monitor billing industry trends and best practices in billing systems and processes
• Ensure compliance with regulatory requirements and company policies
• Translate enterprise business strategy into functional roadmaps and execution plans supporting company priorities and KPIs
• Develop multi-year capability plans for scale, automation, and growth
• Own reimbursement vendor relationships and recommend systems strategy, process governance, and operational priorities
• Establish governance for process improvement, portfolio prioritization, technology investments, and operational standards
• Develop policies and enterprise standards for reimbursement operations
• Ensure consistency of operational practices across reimbursement functions

Associate Director, Systems and Analytics

Account Manager

• Provide customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current client accounts
• Use company tools and resources to solve customer orders and reporting issues in collaboration with GH Client Services
• Collaborate with field sales positions to support company goals and objectives
• Identify and develop relationships with existing and new customers to align Guardant Health capabilities with customer and patient needs
• Analyze the commercial environment within assigned accounts, determine trends, and provide customer feedback to GH leadership
• Ensure team objectives are met
• Work compliantly with individuals across multiple departments
• Follow Guardant Health Compliance, Privacy, and Business Conduct policies and SOPs
• Represent Guardant Health culture to external and internal constituents
• Travel frequently throughout the assigned territory
• Work primarily in a desk/office environment, with possible exposure to laboratory noise, fumes, and biohazard materials; sit for extended periods

• Drive strategic business expansion and collaboration opportunities with major U.S. cancer centers, clinics, top oncology practices, key opinion leaders, and academic medical centers
• Structure strategic plans for gaining and retaining new and existing clients
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements with bill account institutions
• Collaborate with sales leadership and sales teams to attain company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and Guardant Health
• Promote adoption and compliance with web-based molecular information tools
• Analyze the competitive landscape and assigned accounts to identify trends and provide customer feedback to leadership
• Monitor sales performance to ensure objectives are met
• Develop and implement a comprehensive territory business plan covering budgets, travel, territory management, and goal setting
• Work across multiple departments throughout Guardant Health
• Represent Guardant Health's culture to internal and external constituents

Account Executive – Early Stage

• Drive strategic business expansion and collaboration opportunities with major U.S. cancer centers, clinics, oncology practices, KOLs, and academic medical centers
• Structure strategic plans to gain and retain new and existing clients
• Maximize client-bill contracting opportunities
• Implement laboratory services agreements with bill account institutions
• Collaborate with sales leadership and sales positions to attain company goals and objectives
• Identify and develop partnering opportunities between prospective oncology clients and Guardant Health
• Promote compliance with web-based molecular information tools
• Analyze the competitive landscape and assigned accounts, identify trends, and provide customer feedback to leadership
• Monitor sales performance against objectives
• Develop and implement a comprehensive territory business plan covering budgets, travel, territory management, and goal setting
• Work cross-functionally across Guardant Health
• Represent Guardant Health’s culture to internal and external constituents
• Travel frequently, more than 50%, throughout the territory

Account Executive, Late Stage

Customer Specialist

• Train internal and external partners and execute customer excellence process improvement projects
• Conduct onboarding, refresher, and new product/process training for Client Services, external BPO partners, and other Guardant teams
• Create SOPs and work instructions and assist with knowledge management resources
• Maintain the Client Services Knowledge Base, including Confluence shared spaces, FAQs, and How-Tos
• Relay relevant change management information to the larger team
• Manage projects implementing Client Services best practices and process excellence
• Assist with internal audit activities for Client Services
• Collaborate across departments to improve process efficiencies and ensure SOPs and best practices are met
• Help develop the department audit program and collaborate with subject matter experts on implementation
• Collaborate with the software team to test enhancements that improve operational efficiency
• Take on additional responsibilities as needed in a fast-paced environment

Customer Excellence Specialist

Client Services Representative

• Deliver high-touch, operationally rigorous support to Guardant Health’s Key Accounts
• Ensure timely case resolution, accurate clinical documentation, and proactive account management
• Navigate client/provider EMR systems to retrieve patient and clinical data
• Identify and resolve missing, incomplete, or incorrect information impacting case processing
• Identify repeat order time points and coordinate sample collection with the clinical team
• Document findings, actions taken, and resolutions in internal systems
• Escalate systemic issues and contribute to process improvements
• Serve as the primary point of contact for assigned Key Accounts, remotely and in person as needed
• Provide order follow-ups and reminders to ensure timely case progression
• Respond to client inquiries and manage customer data requests
• Address account-level concerns and coordinate resolutions with cross-functional partners
• Manage and track tissue sample requests through receipt and documentation
• Coordinate shipping, pathology lab communication, and internal follow-ups
• Review pathology reports and extract relevant clinical information
• Support and reconcile Advance Beneficiary Notices and other clinical documentation
• Ensure documentation meets HIPAA and internal compliance standards
• Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations
• Participate in training on EMR systems, client protocols, and regulatory requirements
• Contribute to scalable workflow improvements and operational best practices
• Support strategic discussions with internal and external stakeholders when needed

Senior Client Services Specialist – Key Accounts

Learning and Development

• Own the vision and execution of assigned core departmental duties
• Lead and support training projects with national impact and multiple cross-functional partners
• Identify projects that support Training department and Commercial team goals
• Develop and implement training plans for the US Sales team role
• Participate in Training team SOPs
• Collaborate with internal teams to address training needs aligned with department and company goals
• Lead and develop assigned Regional Trainers through feedback gathering, message-training-plan development, pull-through training execution, effectiveness evaluation, and coaching
• Work with identified sales representatives in the field at least once per quarter
• Provide feedback to sales representatives and managers, including recommendations for coaching plans that influence behavior change
• Deliver feedback to sales leadership and assessment scores for new hires in coordination with the Head of Training
• Collaborate with the US Oncology Training Team
• Develop, guide, and execute sustainment and new-hire training on product, patient journey, disease state, and sales skills
• Build and implement curricula using podcasts, workshops, slide decks, and other training channels and modalities
• Use AI-enabled tools responsibly to improve work efficiency, effectiveness, and quality

Oncology Training Manager

Reimbursement Specialist

• Track, report, and resolve complex outstanding claims
• Troubleshoot Explanation of Benefits (EOBs) and identify reasons for claim denials or low payments
• Appeal non-covered or underpaid claims through external review channels
• Follow up on unpaid claims to ensure timely resolution
• Drive positive coverage determinations through external appeals
• Maintain accurate documentation of payer communications, correspondence, and insurance research
• Collaborate with the billing tool provider, finance, and client services teams to streamline billing operations and optimize reimbursement processes

Reimbursement Specialist II

Medical Director

• Provide clinical leadership for delivery of computational pathology laboratory services and products
• Provide clinical oversight of Anatomic Pathology and Molecular Pathology laboratory operations
• Provide clinical signout and final diagnostic interpretation for molecular and/or anatomic pathology cases
• Define internal strategy for computational pathology service development
• Co-lead computational pathology product development with Technology and Product Development teams
• Provide clinical input on use cases, annotation strategy, validation study design, regulatory submissions, software workflows, and launch readiness
• Contribute to manuscripts and conference posters for computational pathology products
• Explore partnerships expanding computational and molecular pathology services
• Ensure testing systems provide quality services across pre-analytic, analytic, and post-analytic phases
• Act as temporary Laboratory Director in the Laboratory Director's absence
• Delegate technical, supervisory, clinical consultation, and testing responsibilities to qualified employees
• Perform administrative duties for laboratory leadership and testing personnel
• Ensure laboratory duties, onsite supervision, quality control, proficiency testing, personnel competency, safety, procedures, and regulatory requirements are fulfilled
• Review standard operating procedures biennially and oversee corrective actions for unacceptable performance
• Travel approximately 15% and adjust hours based on operational needs

Senior Lab and Medical Director, Computational Pathology

• Drive strategic business expansion/collaboration opportunities with Major U.S. cancer centers and clinics / Top 20 largest oncology practices in the territory.
• Structure detailed strategic plans for gaining and retaining new and existing clients.
• Maximize client-bill contracting opportunities Implement laboratory services agreements (LSA’s) with bill account institutions.
• Collaborate and coordinate with all sales positions (Head of Sales, RSD’s, DSM’s, SAM’s, and AE’s) to ensure the successful attainment of company goals and objectives.
• Identify and develop partnering opportunities between prospective oncology clients and GHI.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to GHI leadership.
• Monitor the performance of sales to ensure objectives are met.
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Work effectively with individuals across multiple departments throughout Guardant Health Inc.
• Embrace, embody, and represent the Guardant Health company culture at all times to external and internal constituents.

Account Executive – Screening

Account Executive – Screening

Account Executive – Screening

Benefits Manager

Staff HPC Infrastructure Engineer

Associate Director, Systems and Analytics

Account Manager

Account Executive – Early Stage

Account Executive, Late Stage

Customer Excellence Specialist

Senior Client Services Specialist – Key Accounts

Oncology Training Manager

Reimbursement Specialist II

Senior Lab and Medical Director, Computational Pathology

Account Executive – Late Stage Oncology