Guardant Health

Client Services Representative

• Perform duties of a Client Services Associate II
• Act as Lead when Leadership is unavailable (out of office or outside of shift time) making appropriate decisions
• Ensure that the team’s daily performance is in accordance with expected KPI’s
• Responsible for troubleshooting and responding to or resolving team escalations and questions
• Assist in audits of Client Concerns and Complaints to ensure proper documentation and follow-through
• Assist with NCRs, DARs, PHI disclosures, and CAPAs, as directed by Leadership
• Assist with creating and maintaining SOPs, training materials, work instructions, and website content
• Support Quality Assurance & Training as directed by Leadership
• Lead or assist with departmental projects, UAT, or data requests, as directed by Leadership
• Other tasks/administrative duties as needed

Senior Client Services Associate

Analyst

• Support day-to-day operations of the privacy program, including policy implementation, training, and awareness initiatives
• Conduct and assist with privacy impact assessments (PIAs/DPIAs) and data mapping activities
• Help maintain and update records of processing activities (ROPA) and data inventories
• Review and triage data subject rights requests (e.g., access, deletion, correction) in compliance with global regulations
• Partner with Legal and Security teams on incident response, including potential data breaches and risk assessments
• Assist in drafting and maintaining privacy notices, internal policies, and procedures
• Support vendor lifecycle activities, including privacy and data protection reviews, contract negotiation support (e.g., data processing agreements, data use terms), and ongoing monitoring of third-party data handling practices
• Monitor evolving privacy regulations and provide summaries of key developments
• Collaborate with cross-functional stakeholders to embed privacy by design into products, clinical studies, and data initiatives
• Track and report on privacy program metrics and compliance activities

Privacy Analyst

Security Engineer

• Design, implement, operate, and continuously improve enterprise security tools across Endpoint, Cloud, Identity, Network, SaaS, Vulnerability Management, Logging, and Response platforms.
• Oversee and optimize Managed Detection and Response (MDR), as well as Security Orchestration, Automation, and Response (SOAR), capabilities and related integrations.
• Serve as a technical owner for SIEM operations.
• Develop, tune, and maintain high-value Threat Detection content.
• Analyze security events, threat intelligence, and attacker tradecraft.
• Support and participate in Incident Response activities.
• Manage threats from AWS and cloud-native environments.
• Build dashboards, metrics, and reports to measure Security Tool health, detection coverage, Vulnerability Management posture, Incident Response effectiveness, and overall security program maturity.

Senior Security Engineer

Business Development Rep

• Define and execute the business development strategy for Guardant’s Biopharma organization, including partnership models, collaboration frameworks, and revenue growth initiatives.
• Build and maintain strategic relationships with senior executives across the drug development continuum—from discovery and translational oncology through clinical and commercial—to drive adoption of Guardant Health’s technologies.
• Lead high-impact customer and partner engagements, representing Guardant Health at the executive level and clearly articulating the value of Guardant’s platform across clinical trials, companion diagnostics, and drug commercialization.
• Partner cross-functionally with Product Development, Clinical Development, Laboratory Operations, Bioinformatics, Marketing, Scientific Affairs, and Regulatory teams to deliver integrated, partner-centric solutions.
• Build, lead, and develop a high-performing business development team, driving accountability, strategic execution, and commercial excellence.
• Serve as a member of the Senior Management Team, contributing to enterprise strategy, growth planning, and organizational leadership.
• Align internal capabilities with partner needs, fostering collaboration and driving solutions that leverage Guardant’s scientific and commercial strengths.

Vice President, Business Development

Medical Science Liaison

• Build and maintain strong, professional relationships with KOLs across academic and community settings.
• Engage KOLs in scientific dialogue to deepen understanding of the company’s technologies and products.
• Develop, refine, and present scientific content (slides, abstracts, and data summaries) to external audiences.
• Lead presentations at regional meetings, CME events, and scientific forums.
• Act as a trusted scientific resource for Sales, Marketing, and Market Access teams.

Medical Science Liaison II – Screening

Billing Specialist

• Oversee daily front-end revenue cycle operations, including patient registration, billing data entry, insurance verification, eligibility validation, and financial case management workflows
• Supervise intake triage operations, including incoming calls, emails, escalations, correspondence, and issue resolution support
• Ensure accurate review and processing of patient demographics, insurance information, diagnosis codes, associated documentation, and payer selection prior to claim submission
• Monitor operational queues, productivity, quality metrics, and departmental SLAs to support timely workflow completion and clean claim readiness
• Support front-end denial prevention efforts by identifying and resolving eligibility discrepancies, payer issues, registration inaccuracies, and front-end claim edits or rejections
• Provide leadership oversight and workflow support for on-site and offshore/BPO operational teams
• Serve as a subject matter expert for payer interpretation, insurance verification workflows, payer portals, Medicare, Medicaid, commercial plans, IPA routing, and self-pay processes
• Manage escalated operational issues and collaborate with cross-functional departments to support reimbursement readiness and workflow resolution
• Audit front-end operational activities to ensure compliance with payer requirements, internal workflows, and documentation standards
• Monitor payer trends, workflow gaps, and reimbursement-related issues to support continuous operational improvement initiatives
• Partner with Training, Quality, Systems, Prior Authorization, Post-Billing, and Revenue Cycle Leadership teams to improve workflow efficiency, operational performance, and staff development
• Coach, mentor, and support employees

Supervisor, Reimbursement – Pre-Billing

• Design, implement, operate, and continuously improve enterprise security tools across Endpoint, Cloud, Identity, Network, SaaS, Vulnerability Management, Logging, and Response platforms.
• Oversee and optimize Managed Detection and Response (MDR), as well as Security Orchestration, Automation, and Response (SOAR), capabilities and related integrations.
• Serve as a technical owner for SIEM operations, including log source onboarding, data normalization, detection support, performance tuning, cost optimization, and regulatory logging requirements.
• Develop, tune, and maintain high-value Threat Detection content, including SIEM rules, behavioral analytics, endpoint detections, cloud detections, and identity-based alerts.
• Analyze security events, threat intelligence, and attacker tradecraft to improve detection coverage, validate alert effectiveness, and support incident response investigations.
• Support and participate in Incident Response activities, including triage, investigation, containment, eradication, recovery, evidence collection, and post-incident reviews.
• Support security investigations involving endpoint activity, cloud events, identity logs, network telemetry, SaaS activity, and other relevant data sources.
• Provide expertise on EDR tooling including policy configuration, telemetry ingestion, detections, response actions, host containment, and integrations with other security systems.
• Support Vulnerability Management activities, including scanner operations, asset coverage, vulnerability validation, risk prioritization, remediation tracking, exception handling, and reporting.
• Manage threats from AWS and cloud-native environments, including monitoring and respond to CloudTrail, VPC Flow Logs, workload logs, IAM activity, container activity, and cloud security findings.
• Build dashboards, metrics, and reports to measure Security Tool health, detection coverage, Vulnerability Management posture, Incident Response effectiveness, and overall security program maturity.
• Develop and maintain documentation, operational runbooks, incident response playbooks, engineering standards, and tool administration procedures.
• Evaluate AI-assisted security capabilities for detection, response, vulnerability management, and automation, while helping define how AI systems, agents, and usage are logged, monitored, and assessed for risk.
• Provide technical leadership, mentorship, and guidance to junior engineers, analysts, and cross-functional partners.
• Stay current on emerging threats, attacker tradecraft, vulnerability trends, Security Tooling, Cloud Security practices, and Security Engineering best practices.

Account Executive

• Uncover potential new business using analytical insights.
• Consistently meet or exceed sales goals through virtual prospecting.
• Build strong relationships virtually with healthcare providers.
• Utilize data from internal resources to support business plans.
• Provide in-depth product knowledge and training to primary care practices.
• Maintain exceptional customer service standards by resolving issues proactively.
• Ensure adherence to company policies and manage multiple projects.

Screening Inside Sales Representative

• The Client Services Key Account Specialist is responsible for delivering high-touch, operationally rigorous support to Guardant Health’s Key Accounts.
• Ensure timely case resolution, accurate clinical documentation, and proactive account management while serving as a trusted liaison between clients and internal teams.
• Navigate EMR systems to extract and resolve clinical data issues, managing client communications and supporting account-level needs.
• Coordinate repeat orders, critical clinical documentation processes, including follow up on Advance Beneficiary Notices (ABNs), tissue procurement, and pathology report review.
• Identify and resolve missing, incomplete, or incorrect information impacting case processing. Document findings, actions taken, and resolutions in internal systems with precision and compliance.

Senior Client Services Specialist – Key Accounts

Clinical Research

• Lead the planning, execution, and oversight of assigned clinical studies from study start-up through closeout, ensuring compliance with Good Clinical Practices (GCP), ICH guidelines, applicable regulatory requirements, study protocols, and company SOPs.
• Partner cross-functionally with Medical Affairs, Data Management, Clinical Operations, Regulatory Affairs, Client Services, Finance, Legal, and external vendors to achieve study objectives and timelines.
• Oversee and manage CROs, vendors, and investigational sites, including oversight visits, site payment management, and review and approval of monitoring visit reports, as applicable.
• Manage study timelines, enrollment metrics, vendor performance metrics, study budgets, and vendor payments.
• Proactively identify operational risks, enrollment challenges, and execution barriers, implementing mitigation strategies to ensure successful study completion.
• Collaborate with Legal and investigational sites to support contract and budget negotiations and ensure study activities remain within approved scope and financial objectives.
• Lead study team meetings and provide regular updates to stakeholders and senior management on study progress, risks, and key milestones.
• Contribute to the development and review of study-related documents, including protocols, informed consent forms, laboratory manuals, study plans, site training materials, and SOPs.
• Support data review, database lock activities, clinical study reports, regulatory submissions, inspections, and audit readiness efforts.
• Ensure appropriate site training and ongoing support to investigators and study personnel, promoting protocol compliance and high-quality study conduct.
• Oversee sample management activities and coordinate closely with Clinical Operations to ensure timely and accurate processing of study specimens.
• Review and approve study-related invoices and expenditures, ensuring alignment with approved budgets and financial goals.

Clinical Trial Manager

• Achieve Sales Targets: Consistently meet or exceed sales goals
• Focus on building strong relationships with healthcare providers
• Engage healthcare providers to understand their needs and demonstrate improvements in patient outcomes
• Provide in-depth product knowledge and training to primary care practices
• Collaborate with clinical, marketing, and product teams
• Identify new business opportunities and foster collaborations with laboratories
• Develop and execute business plans for new cancer screening technologies
• Monitor Competitive Landscape and analyze market trends
• Maintain exceptional customer service standards

Account Executive – Screening

• CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times
• Contribute to volume growth in the territory by resolving cases quickly with a sense of urgency
• Work in a team environment and contribute to the department and company goals
• Keep precise and clear documentation of all email, fax, phone communications and follow-up activities
• Adhere to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements
• Enter and qualify new customer information into Salesforce.com and LIMS
• Contact physicians and other medical personnel to obtain missing information required to complete the order entry process
• Partner with the Clinical lab to ensure client information is correctly entered
• Send/re-send patient reports as requested by the customers
• Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
• Assist with other administrative duties as assigned based on Company needs
• Assist with kit ordering, coordinating Offsite Phlebotomy Services as needed
• Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms
• Achieve team and individual goals and monitor personal metrics
• Use problem solving skills to resolve customer complaints and escalated situations
• Demonstrate flexibility and adaptability in a fast-paced dynamic environment

Client Services Associate

• Achieve Sales Targets: Consistently meet or exceed sales goals through effective prospecting
• Target and Engage Healthcare Providers: Focus on building strong relationships with healthcare providers
• Educate and Support Providers: Provide in-depth product knowledge and training to primary care practices
• Collaborate with Cross-Functional Teams: Work closely with clinical, marketing, and product teams
• Identify new business opportunities within your territory

Account Manager

• Drive opportunities in current clients
• Ensure timely sample acquisition
• Collaborate with sales positions for successful outcomes
• Analyze commercial environment and provide feedback to leadership
• Embrace and represent company culture

• Collaborate closely with sales leadership to shape go-to-market strategies and launch new cancer screening technologies
• Promote the Shield™ colorectal cancer blood test to healthcare providers
• Consistently meet or exceed sales goals through effective prospecting and relationship-building
• Focus on building strong relationships with healthcare providers, gaining commitment to adopt the Shield test for CRC and other cancers
• Provide in-depth product knowledge and training to primary care practices
• Work closely with clinical, marketing, and product teams to align sales strategies
• Identify new business opportunities within your territory