Guardant Health

Account Manager

• Develop a champion at target accounts
• Identify opportunities for improvement using Guardant tests
• Conduct pre and post customer documents for strategy alignment
• Present to decision-makers using PowerPoint, TEAMs, ZOOM
• Implement strategic market access initiatives
• Work with internal stakeholders to secure access to testing platforms

Key Account Manager – Oncology

Recruitment

• Serve as a trusted advisor to business leaders on workforce planning
• Partner with the Head of People Business Partners to align hiring execution
• Translate business plans into actionable hiring strategies
• Own the enterprise TA data narrative and connect metrics to outcomes
• Lead a hybrid TA delivery model balancing internal teams and contractors
• Lead, coach, and develop four Talent Acquisition Managers

Director, Talent Acquisition

Director

• Run the Health Systems operating cadence and governance, including business reviews, internal account QBRs, executive updates, and cross-functional decision forums
• Own the Health Systems KAM Excellence program by defining and scaling strategic account standards, tools, and training
• Serve as a close partner to National Sales Directors, Executive Director, Head of Health Systems Field, and Area Directors to evaluate risk early
• Build and drive adoption of cross-functional playbooks that make execution repeatable
• Act as the voice of the customer internally by gathering and validating health system insights
• Partner with Health Systems Marketing to sharpen the value proposition and executive narratives
• Coordinate with analytics and CRM/ RevOps to define success metrics, dashboards, and workflow standards
• Drive performance management by monitoring program KPIs
• Lead program and project management for priority Health Systems initiatives

Director, Program Office – Health Systems

• Develop and execute multi-year strategic account plans across assigned health systems, including stakeholder mapping, opportunity sizing, prioritization, and cross-functional execution rhythms.
• Build strong relationships with enterprise decision-makers and influencers (C/D-suite, service line leaders, population health, quality, finance, operations, IT) and align Guardant solutions to strategic priorities.
• Drive Shield adoption and scale through health system enablement, including clinical workflow development, EMR integration support, pilot design/execution, metric definition, and enterprise rollout.
• Identify gaps in care delivery and operational barriers to adoption; translate insights into solution strategies that support transformative change and measurable impact.
• Lead QBRs/MBRs with defined performance metrics to track progress, quantify value, and evolve expansion plans.
• Coordinate closely with internal Guardant teams (e.g., Medical, Market Access, Implementation, Informatics/IT enablement, Marketing, Sales Ops, Legal/Compliance) to ensure aligned, compliant execution.
• Maintain fluency in market dynamics shaping health system decisions—policy trends, quality frameworks, value-based care progression, and risk-based contracting structures (e.g., ACO/shared savings, capitation/global budgets, bundled payments, Medicare Advantage risk, and commercial value-based contracts).
• Consistently meet or exceed goals with strong CRM discipline, forecasting accuracy, teamwork, and contribution to best-practice playbooks.
• Represent Guardant Health’s mission, culture, and values to internal and external stakeholders.
• Adhere to all Compliance, Regulatory, and Quality Management System (QMS) policies.
• Travel up to 50% within territory, with occasional regional or national meetings. Meet all applicable customer access requirements.

Regional Strategic Account Manager – Screening

Procurement

• Communicating via phone, email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
• Contributing to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency
• Building and maintaining effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
• Working in a team environment and contribute to the department and company goals
• Keeping precise and clear documentation of all email, fax, phone communications and follow up activities
• Adhering to Standard Operating Procedures (SOP’s) related to Tissue Procurement
• Entering information and upload documentation into Salesforce.com and LIMS
• Communicating professionally and effectively with all individuals, including external customers and internal Guardant Health team members
• Assisting with other administrative duties as assigned based on Company needs
• Achieving team and individual goals and monitor personal metrics related to case closure and turnaround times
• Using problem solving skills to resolve customer complaints and escalated situations
• Demonstrating flexibility and adaptability in a fast-paced dynamic environment

Tissue Procurement Specialist I

Account Executive

• Collaborate closely with sales leadership to shape go-to-market strategies
• Promote the SHIELD colorectal cancer (CRC) blood test to healthcare providers
• Achieve sales targets through effective prospecting and relationship-building
• Educate and support providers with product knowledge and training
• Monitor competitive landscape and customer feedback to inform sales tactics

Account Executive – Screening

Field Engineer

• Provide day-to-day service, support, and troubleshooting of automated laboratory instrumentation and processes at Guardant Health’s facilities.
• Diagnose and resolve complex electromechanical issues to minimize equipment downtime and maintain operational continuity.
• Perform root cause analysis on instrument failures associated with Guardant’s DNA sequencing products and implement corrective actions.
• Triage equipment issues and coordinate with vendors and external service providers as needed.
• Assemble and install electromechanical components, subsystems, control panels, safety circuits, and automated machinery based on engineering drawings and technical specifications.
• Author, update, and maintain all standard operating procedures (SOPs), work instructions (WKI), and technical documentation for new product assemblies, equipment operation, and maintenance.
• Perform Installation Qualification (IQ), Operational Qualification (OQ), and Process Qualification (PQ) on new and existing equipment.
• Execute testing and validation activities to verify equipment performance, accuracy, and reliability.
• Identify, troubleshoot, and resolve issues identified during installation and validation activities.
• Perform routine, corrective, and preventive maintenance on laboratory automation and instrumentation.
• Develop, execute, and improve preventive maintenance schedules to ensure optimal equipment performance.
• Support equipment upgrades and modifications as required to meet operational needs.
• Maintain accurate and organized equipment records, maintenance logs, and validation documentation.
• Partner with Quality to ensure all documentation meets regulatory and quality system requirements.
• Identify opportunities to improve equipment reliability, usability, and operational efficiency.
• Recommend practical process improvements and assist with execution of improvement initiatives.
• Represent the Automation Service Engineering department in cross-functional meetings, providing technical input from an equipment support perspective.
• Support special projects and operational initiatives, as assigned.
• Provide hands-on training and mentorship to junior technicians and operators.
• Follow established safety procedures and quality standards during all maintenance, testing, and installation activities.
• Proactively identify potential safety risks and support corrective actions.
• Work effectively within a team environment and build strong working relationships across departments.
• Participate in an on-call rotation supporting lab operations after-hours.

Automation Service Engineer II – Workcell Assembly, Support

• Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
• Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
• Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
• Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
• Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
• Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
• Ensure team objectives are met
• Work effectively and compliantly with individuals across multiple departments throughout GH
• Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
• Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

Account Manager – Oncology Sales

• Drive overall 360 tissue volume in assigned / overlapping regions.
• Promote the adoption of precision oncology diagnostics and the Guardant Health testing portfolio with the focus on driving 360 tissue.
• Execute Laboratory Service Agreements and break down ordering barriers in accounts.
• Negotiate pricing agreements based on a tied pricing schedule and facilitate escalation of pricing exceptions outside of guardrails.
• Present Guardant services and solutions to C-level executives in hospitals and pathology departments.
• Target and close new business opportunities for tissue testing in pathology accounts in the community oncology setting and at academic cancer centers.
• Manage and expand existing accounts to ensure client satisfaction and retention.
• Collaborate with internal teams (medical, billing, operations) to resolve client issues.
• Forecast sales and manage account pipelines via CRM.
• Facilitate obtaining FFPE tissue processing agreements, where needed, and agreements for reimbursement of slide processing / cutting in place with the hospitals and or path labs.
• Establish and nurture long-term relationships with pathologists, oncologists, hospital administrators, and oncology and pathology department staff.
• Deliver in-field training on pathology workflows, diagnostic tests, and technology solutions.
• Build clinical consensus on complex molecular diagnostic pathways.

Senior Account Executive – Pathology

• Achieve Sales Targets: Consistently meet or exceed sales goals through effective prospecting, relationship-building, and execution of national sales strategies
• Target and Engage Healthcare Providers: Focus on building strong relationships with healthcare providers
• Challenger Selling: Engage healthcare providers to understand their needs and demonstrate how Guardant Health’s offerings can improve patient outcomes
• Educate and Support Providers: Provide in-depth product knowledge and training to primary care practices
• Collaborate with Cross-Functional Teams: Work closely with clinical, marketing, and product teams
• Strategic Business Expansion: Identify new business opportunities within your territory
• Plan & Execute Launches: Develop and execute business plans in line with brand strategies
• Monitor Competitive Landscape: Continuously analyze market trends, competitor offerings, and customer feedback
• Provide High-Touch Customer Service: Maintain exceptional customer service standards
• Ensure adherence to company policies, industry standards, and regulations

Manager

• Execute TA programs and initiatives aligned to defined priorities and plans.
• Translate program plans into clear project timelines, milestones, and deliverables.
• Manage day-to-day execution, risks, dependencies, and follow-through.
• Support change management efforts, including rollout planning, communications, and training coordination.
• Partner with recruiters, TA leaders, People partners, and vendors to support adoption and consistent execution.
• Track program performance, prepare status updates, and surface insights and improvement opportunities.
• Apply process improvement methodologies (e.g., Six Sigma) to enhance efficiency and program effectiveness.
• Support implementation and optimization of TA tools, including AI-enabled technologies.

TA Programs Manager

Client Services Representative

• Receive and respond to telephone, email, web and other customer, country and patient inquiries.
• External and internal customer outreach to obtain missing information, to support collections and to inform.
• Enter new customer information in Salesforce.
• Adhere to SOP’s pertaining to Operational requirements, ensuring high-quality and good document practice.
• Appropriately field calls for payment collection or reimbursement and billing and process them.
• Ensure to work closely with other Client Service teams to ensure exceptional support to Guardant Health customers.
• Assist with maintaining updated training materials.
• Assist with department projects as dictated by Leadership.
• Other administrative duties.

Client Services Associate

• Promote the SHIELD colorectal cancer (CRC) blood test to healthcare providers
• Achieve sales targets through effective prospecting and relationship-building
• Collaborate with clinical, marketing, and product teams to align sales strategies
• Monitor market trends and competitive landscape for informed sales tactics
• Provide high-touch customer service and ensure compliance with company policies

• Promote the SHIELD colorectal cancer (CRC) blood test to healthcare providers
• Achieve sales targets through effective prospecting and relationship-building
• Collaborate with cross-functional teams
• Provide high-touch customer service

• Own national performance for health system solutions delivery, including EMR integrations, workflow enablement, pilot execution, and post-launch optimization, with clear visibility into pipeline, capacity, outcomes, and adoption.
• Identify unmet needs, friction points, and emerging opportunities within health systems and lead cross-functional efforts to define, pilot, and scale new solutions that improve adoption, efficiency, access, and enterprise readiness.
• Lead, coach, and develop EMR Integration Managers / Implementation Specialists and Solution Success Managers; set clear expectations, build capability, and reinforce consistent execution standards and customer-first behaviors.
• Establish and run the operating cadence for the solutions function, including intake and prioritization, capacity planning, execution reviews, escalation management, and executive-ready reporting on progress, risks, and outcomes.
• Partner with Strategic Account Managers and Sales leadership to align solution scope and timing to account plans, ensure clean handoffs, and support pilot-to-scale adoption across health systems.
• Partner with Product, Engineering/IT, Market Access, Medical Affairs, Analytics, and Operations to translate health system needs and field insights into solution requirements, integration enhancements, enablement tools, and roadmap priorities.
• Standardize and scale solution methodologies and assets, including project plans, testing and validation frameworks, training materials, readiness criteria, adoption playbooks, and best practices across EMR and non-EMR solutions.
• Ensure rigorous testing, quality controls, and issue management to protect functionality, data integrity, and customer trust; lead root-cause analysis and continuous improvement initiatives.
• Build and manage a metrics-driven solutions program, defining and tracking KPIs such as cycle time, on-time delivery, adoption metrics, support volume, training completion, and customer satisfaction.
• Own the operating budget and vendor partnerships supporting health system solutions, including contract management, vendor performance, and resourcing decisions that enable scale, speed, and quality.
• Ensure compliance with HIPAA, data security standards, and internal legal and compliance requirements; reinforce the use of approved processes, documentation, and customer communications.

Key Account Manager – Oncology

Director, Talent Acquisition

Director, Program Office – Health Systems

Regional Strategic Account Manager – Screening

Tissue Procurement Specialist I

Account Executive – Screening

Automation Service Engineer II – Workcell Assembly, Support

Account Manager – Oncology Sales

Senior Account Executive – Pathology

Account Executive – Screening

TA Programs Manager

Client Services Associate

Account Executive – Screening

Account Executive – Screening

Director, Health System Solutions