Senior Client Services Specialist – Key Accounts

Guardant Health

Client Services Specialist supporting Guardant Health’s precision oncology accounts through EMR navigation and clinical documentation. Coordinating tissue procurement, repeat orders, pathology reviews, and account resolutions.

Posted 8/10/2026full-timeMiami • Florida • 🇺🇸 United StatesSenior💰 $69,785 - $95,965 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Key Accounts within the Biotechnology, Lifesciences, or Healthcare sectors, ensuring compliance with HIPAA standards and effective communication of clinical information. Proficient in navigating EMR systems and collaborating with cross-functional teams to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

EMR System ExperienceHIPAA ComplianceCross-Functional CollaborationClient Account ManagementSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical DocumentationCase ResolutionData ManagementReport GenerationSample Collection CoordinationPathology Report ReviewOperational Best PracticesAI Tool EvaluationAttention to DetailTask Management

Soft Skills

Clear CommunicationProblem SolvingCustomer ServiceTeam CollaborationAdaptability

Tools & Technologies

SalesforceMicrosoft Office SuiteJIRAEpicCerner

Industry Keywords

BiotechnologyLifesciencesHealthcarePHI HandlingField Experience

About the role

Key responsibilities & impact

Deliver high-touch, operationally rigorous support to Guardant Health’s Key Accounts
Ensure timely case resolution, accurate clinical documentation, and proactive account management
Navigate client/provider EMR systems to retrieve patient and clinical data
Identify and resolve missing, incomplete, or incorrect information impacting case processing
Identify repeat order time points and coordinate sample collection with the clinical team
Document findings, actions taken, and resolutions in internal systems
Escalate systemic issues and contribute to process improvements
Serve as the primary point of contact for assigned Key Accounts, remotely and in person as needed
Provide order follow-ups and reminders to ensure timely case progression
Respond to client inquiries and manage customer data requests
Address account-level concerns and coordinate resolutions with cross-functional partners
Manage and track tissue sample requests through receipt and documentation
Coordinate shipping, pathology lab communication, and internal follow-ups
Review pathology reports and extract relevant clinical information
Support and reconcile Advance Beneficiary Notices and other clinical documentation
Ensure documentation meets HIPAA and internal compliance standards
Partner with Sales, Client Services, Marketing, Billing, Software, and Clinical Operations
Participate in training on EMR systems, client protocols, and regulatory requirements
Contribute to scalable workflow improvements and operational best practices
Support strategic discussions with internal and external stakeholders when needed

Requirements

What you’ll need

Bachelor’s degree required
Must live in the Miami Area
Ability to travel to assigned accounts as required
5+ years of relevant experience in Biotechnology, Lifesciences, or Healthcare working with healthcare providers and cross-functional teams
Prior field experience strongly preferred
Experience working in or with EMR systems such as Epic or Cerner preferred
Experience handling PHI and working within HIPAA compliance standards
Ability to communicate complex clinical or operational topics clearly
Strong cross-functional collaboration skills
High attention to detail and ability to manage multiple concurrent tasks
Experience generating and interpreting reports to support customer needs
Proficiency in Salesforce, Microsoft Office Suite, JIRA, or comparable systems
Ability to critically evaluate and responsibly leverage AI-enabled tools according to company policies, ethical standards, and regulatory requirements
Background screening including criminal history is required
Ability to lift routine office supplies and use office equipment
Ability to sit for extended periods of time

Benefits

Comp & perks

Base salary range of $69,785 - $95,965 per year
Hybrid work model with work-from-home days for individual-focused time
Flexible work-life balance
Reasonable accommodations in hiring processes
Equal Opportunity Employer