Grupo Boticário

Customer Success Manager

• We are looking for someone with a keen, analytical eye for CRM performance — the main guardian of our communications calendar, attentive to data and monitoring the conversion and profitability metrics of the channel.
• Primary CRM focal point to pursue opportunities with other internal teams, requiring excellent relationships with institutional merchandising and brand teams to navigate across areas, participate in calendar creation, and bring the CRM perspective to co-create calendar opportunities.
• Calendar Management and Orchestration: Plan, organize and ensure execution of the integrated CRM calendar, controlling send frequency to avoid message overlap and customer fatigue.
• Performance Analysis and KPIs: Monitor and analyze daily key area indicators (Open Rate, CTR, Conversion, Unsubscribes, Revenue Generated and ROI).
• Insights and Reporting: Consolidate the results of daily campaigns and automated journeys into clear reports, turning data into action plans for the team.
• A/B Testing Culture: Develop, execute and document continuous A/B tests (subject lines, creatives, send times and segmentations) focused on performance improvement.
• Segmentation and Database Hygiene: Identify behavior clusters and create segmented audiences for personalized campaigns, while safeguarding channel deliverability.
• Stakeholder Interface: Act as the bridge between CRM and Commercial, Marketing, Product and Creative teams, ensuring alignment on timelines, receipt of briefings and deliveries without bottlenecks.

CRM Specialist

Security Engineer

• Conduct technical visits to facilities in Belo Horizonte - MG and Espírito Santo - ES to collect data required for operational feasibility, prepare reports, and manage security risks;
• Perform security assessments through vulnerability testing and risk analysis;
• Assume responsibility for Security systems (Physical Security, Fire Protection, and Electronic Security);
• Manage service contracts in the locations for which you will be responsible;
• Guide and train the team on security best practices aligned with Grupo Boticário's core principles;
• Coordinate daily activities of third-party suppliers, ensuring adherence to contracted SLAs;
• Monitor the area's KPIs and KRIs and make decisions to address incidents in accordance with ISO 31000

Analyst I – Corporate Security, Front Office

Performance Marketing

• Análise de Performance & Brandformance: Cruzar dados de diferentes fontes para medir o impacto das ações de marketing nos indicadores de negócio e marcas.
• Autonomia Técnica: Realizar a extração e manipulação de dados via SQL diretamente no banco de dados (BigQuery).
• Data Viz: Construir e manter dashboards de acompanhamento de performance (Looker, Power BI ou Tableau).
• Influência e Storytelling: Transformar análises complexas em apresentações executivas claras, comunicando resultados e sugerindo correções de rota para a alta liderança.
• Ritos de Governança: Garantir a fluidez dos ritos de performance com áreas parceiras, atuando de forma colaborativa e cross-funcional.
• Inovação em Métodos: Criar e testar novos métodos de mensuração e apoiar a automatização de processos da área.

Especialista de Performance Marketing, Regional II

Full-stack Engineer

• Provide technical leadership for development: Serve as the technical reference for Flutter and Node (fullstack) within the team, defining architectural standards, reusable components and implementation strategies for complex features.
• Architect scalable solutions: Propose and implement architectural decisions that ensure scalability, maintainability and system performance, considering a platformization context.
• Ensure quality and technical governance: Establish and disseminate coding standards, testing practices and CI/CD processes, perform thorough code reviews and ensure delivery quality.
• Mentor and develop the team: Actively support the technical growth of less experienced developers through mentorship, pair programming, tech talks and continuous knowledge sharing.
• Collaborate strategically with stakeholders: Participate in product and business discussions, translate complex requirements into viable technical solutions and contribute technical insight to strategic decisions.
• Drive technical innovation: Research and recommend new technologies, tools and practices that improve development efficiency and end-user experience.
• Manage strategic technical debt: Identify, prioritize and lead refactoring and technical improvement initiatives that positively impact code health and team productivity.

Fullstack Developer – Flutter, Node Specialist II

Financial Planning and Analysis

• Build relevant analyses to support decision-making for the Loyalty and CVM (Customer Value Management) area;
• Build and support the development of models to measure customer Lifetime Value (LTV) for Grupo Boticário;
• Support studies and assessments of tax impacts;
• Proactively engage with various Grupo Boticário teams to better understand results and business drivers;
• Support process and report automation;
• Support development and maintenance of dashboards.

FP&A Analyst III

Customer Support

• Portfolio Management: Monitor the full order lifecycle, from entry into the system to final delivery to the customer.
• Data Analysis: Process and consolidate order files submitted by customers (typically Excel/Google Sheets) to ensure data accuracy.
• Order Analysis: Identify and act on logistical bottlenecks, stockouts, or billing delays.
• Consultative Support: Serve as direct point of contact for strategic customers and internal teams (Sales, Logistics and Planning) to resolve incidents.
• Track metrics such as Fill Rate to ensure customer satisfaction.

Customer Service Analyst I – Affirmative Position for People with Disabilities (PwD)

• Financial closings: lead the financial closing routine for products, supporting the team in mapping anomalies and identifying opportunities.
• Executive presentations: create presentations on costs and expenses at varying levels of detail.
• Forward-looking analysis: support financial planning by developing trend analyses and budgets.
• Continuous improvement: drive the automation of routines and the implementation of AI in the area together with other stakeholders.

FP&A Analyst III – Services

Public Relations

• Project Buyer for new product launches
• Monitor and control the purchasing flow, ensuring compliance with launch schedules
• Negotiate commercial terms to secure the best cost-benefit for the company
• Ensure the supply of materials and services required within established deadlines for product development and launch
• Collaborate with product development teams to understand technical specifications and the needs of new projects
• Manage supply chain risks and develop contingency plans

Supply Projects Negotiator III

• Credit portfolio: constructing and modeling credit products;
• Creating and monitoring targets and KPIs to assess partner performance;
• Developing and maintaining Credit and Collections policies;
• Proposing financial solutions focused on credit and risk reduction;
• Leading the development of business logic/rules for new indicators, responsible for building queries and data-related processes and ensuring data accuracy and integrity;
• Designing new processes and driving continuous improvement across the area, with a strategic perspective to propose new solutions;
• Developing dashboards (Looker Studio and Tableau) and reports to monitor business indicators;
• Developing queries in BigQuery;
• Interfacing with multiple areas and collaborating effectively with other teams;
• Leading analyses and providing strategic, data-driven insights.

Credit Financial Modeling Specialist II

• Performance & Brandformance Analysis: Combine data from multiple sources to measure the impact of marketing activities on business and brand metrics.
• Technical Autonomy: Extract and manipulate data using SQL directly from the database (BigQuery).
• Data Visualization: Build and maintain performance monitoring dashboards (Looker, Power BI, or Tableau).
• Influence & Storytelling: Translate complex analyses into clear executive presentations.
• Governance Routines: Ensure smooth coordination of performance governance routines with partner teams.
• Methodological Innovation: Develop and test new measurement methods and support the automation of team processes.

Performance Marketing Specialist, Regional II

Data Analyst

• **Develop and Evolve the Data Culture:** Translate raw market and internal data into high-impact, actionable insights to support decision-making.
• **Be the Engine of Automation:** Identify bottlenecks, manual routines, and routine operational processes within the team, designing automated solutions using Google AI tools to deliver efficiency and time savings.
• **Modeling and Visualization:** Support the team of analysts and specialists in data structuring and analysis, linking strategic and operational metrics visually and building in-depth analyses that feed back into the planning process.
• **Partnership and Facilitation:** Collaborate with internal, multidisciplinary teams to co-create solutions.

Insights and Data Analyst III

Frontend Engineer

• Technical Leadership and Standards: Actively contribute to the development of new applications, techniques, and coding standards, promoting the creation of best-practice guidelines.
• Complex Problem Solving: Develop creative solutions for challenges that require innovation, ensuring that deliveries align with the strategic objectives of the area.
• Quality Culture: Raise the standard of code reviews, adhere to defined standards, and seek external references for continuous improvement.
• Operational Excellence (Troubleshooting): Contribute to the resolution of critical incidents, provide technical assistance to other developers, drive monitoring, and promote a post‑mortem culture.
• Project and Value Management: Review epics and projects to ensure incremental value delivery.
• Institutional Representation: Act as the technical point of contact on projects and contracts, interact with external partners, and coordinate demands across different organizations when necessary.

Fullstack Developer – Flutter, React.js III

Product Manager

• As a Product Manager Specialist II, you will be the primary owner responsible for managing and integrating the RGM and Demand ecosystem. The unified platform integrates areas such as Portfolio Management, Campaign Management, etc., bringing together Sell-in and Sell-out operations. You will play a central role during a critical transition phase, balancing maintenance of a legacy system with the construction of a new data- and AI-driven architecture.
• Integration of Complex Ecosystems: Lead the development of a unified platform, with deep understanding of the interdependencies among multiple modules (Planning, Campaigns, Pricing, Simulators) and ensure that technical development directly reflects business value;
• Resilience and Stakeholder Management: Act as the point of connection and trust between Technology and Business areas. You will need to manage expectations regarding accumulated technical debt, restore alignment with planners, and manage executive requirements, negotiating priorities between supporting the current model (As-Is) and developing the future solution (To-Be);
• Delivery Management and Value Focus: Break large, complex projects into incremental value deliveries (MVPs). You will define the functional scope of each phase (e.g., centralized data view, automatic recalculation) and be responsible for excluding non-priority features based on return on investment (ROI) and adoption metrics;
• Change Management: Lead user transition by designing highly usable solutions to eliminate dependence on parallel spreadsheets, ensuring the new platform is adopted organically in partnership with stakeholders;
• Data and AI Orientation: Leverage GenAI for automation and ensure transparency (explainability) of predictive models, aiming to increase planners' confidence, reduce bias from manual interventions, and continuously improve error indicators;
• Mentorship and Raising Standards: Serve as a senior reference within the team, sharing best practices for continuous discovery, methodologies for breaking down deliveries, and strategic documentation applied to RGM and Planning.

Product Manager – Specialist II, RGM and Demand Products

• Define Product Vision and Strategy: Build and communicate the medium- and long-term vision for the portfolio management platform, ensuring the evolution of core themes such as Product Lifecycle and Portfolio Map, as well as other strategic initiatives;
• Lead Complex, Integrated Solutions: Design the roadmap focused on implementing robust rules and conditionals for store (POS) segmentation and for defining segmented assortments, ensuring a scalable and integrated platform;
• Orchestrate the Data and Data Science Ecosystem: Ensure an integrated roadmap between Application and Data teams, leading inbound and outbound integrations with other portfolio systems and connecting to other data science products;
• Stakeholder Management: Act as a strategic partner to Category/Brand teams, commercial teams and channels, leading difficult negotiations, managing conflicts of interest and aligning expectations at a high level;
• Value-Based Prioritization: Apply advanced prioritization frameworks to make trade-off decisions, defending the roadmap based on financial return, franchisee business impact and mitigation of operational complexity;
• Culture and Mentorship: Raise the team’s technical and behavioral standards by mentoring less-experienced PMs, spreading product best practices and structuring mature discovery and delivery processes;
• Leadership in Planning: Lead the development of OKR cycles and PI Planning strategy, ensuring alignment of dependencies across multiple technology, operations and channel teams.

Product Manager – Specialist II

Product Designer

• You will work alongside developers, Product Managers, and the Squad Leader, serving as the design authority and the users' advocate for our digital products.
• As a Product Designer, you will have the opportunity to act across all activities, from conception to prototyping, validation, and testing.
• The Tech Corporate Design Management is responsible for the experience and evolution of the digital products that support the Group's core corporate processes, with a focus on efficiency, automation, and integration across critical business areas.