Group 1001

Manager

• Design and hire a team of resolution coordinators who manage alternate channel services including email, chat, and outbound telephonic support.
• Assess current-state gaps in process with recovery initiatives, follow-up engagements, and quality driven corrections and analyze the infrastructure.
• Build tracking mechanisms that transform escalation and resolutions into themes, trends, and root causes.
• Identify when something isn’t working as intended in real time and translate that signal into priority initiatives.
• Ensure complex customer inquiries are resolved efficiently across every communication channel.
• Manage outbound service recovery campaigns to re-engage customers following negative experiences in collaboration with the CARE Team.
• Drive SLA performance by minimizing repeat contacts and drive measurable improvement in first contact resolutions, responsiveness, and overall customer experience.
• Partner with frontline contact center leaders, operational teams, and technology to resolve issues with urgency, empathy, and precision.
• Be a champion for change management across functions, bringing stakeholders along through clear communication, data, and storytelling.
• Build and maintain strong relationships with Learning and Development, Operational Excellence and senior leaders to present findings and recommendations with confidence and credibility.

Manager, Customer Resolution – Escalation

Paralegal

• Provides support for board meeting preparation.
• Maintains corporate minutes books and related databases and file shares.
• Assists with drafting of board materials, including reports, resolutions, minutes and written consents, as well as state insurance department regulatory filings (e.g., holding company act filings).
• Conducts research on corporate governance and insurance regulatory requirements.
• Responsible for annual and ad hoc regulatory filings, such as Certificate of Authority renewals, annual reports, and notifications of changes in officers and directors.
• Prepare annual and quarterly statutory insurance filings, including Jurat pages, interrogatory responses, Schedule Y Part 1 and Part 1A, and organizational charts.
• Provides general corporate governance support, such as maintaining signing authorizations, providing secretary certificates and know-your-client documentation, forming and organizing new legal entities, and due diligence and closing support for mergers and acquisitions.
• Maintains digital database of director and officer appointments across numerous legal entities, and assists with completion of biographical affidavits and fingerprinting requirements.
• Responds to internal and external auditor requests for corporate and regulatory documentation.
• Assist with ad hoc projects, special project work, and various corporate governance, corporate secretarial and corporate regulatory initiatives.

Risk

• Support the facilitation of risk assessments, metrics, and data collection with stakeholders.
• Support the Corporate Insurance Risk Management program.
• Help maintain and update the risk register, including risk ratings, owners, and mitigation plans.
• Conduct research on emerging risks (e.g., cybersecurity, geopolitical, and regulatory).
• Assist in developing risk dashboards, heat maps, and reporting materials for senior management.
• Support the tracking and monitoring of key risk indicators (KRIs) and risk mitigation action items.
• Contribute to the development and refinement of ERM policies, procedures, and frameworks.
• Participate in cross-functional meetings to understand how risk is managed across departments (i.e., IT, Finance, Operations, Legal).
• Assist with scenario analysis, stress testing, or business continuity planning exercises.

Enterprise Risk Management Intern – Fall

Machine Learning Engineer

• Partner with Data & Platform Engineering to define how ML workloads integrate with our Snowflake-Dagster-Palantir ecosystem
• Evaluate and recommend tooling for the ML stack—balancing build vs. buy decisions against our scale and compliance needs
• Contribute to platform roadmap discussions, advocating for infrastructure investments that accelerate ML delivery
• Establish CI/CD pipelines for ML: automated testing, model validation, staged deployments, and rollback capabilities using SageMaker Pipelines, Step Functions, or similar orchestration
• Implement model monitoring and observability: drift detection, performance degradation alerts, and automated retraining triggers
• Architect ML workloads on AWS: SageMaker (Training Jobs, Processing, Endpoints), EC2/EKS for custom serving, S3 for artifact storage, and IAM for secure access patterns
• Optimize for cost and performance—right-sizing instances, spot instance strategies, auto-scaling endpoints, and efficient GPU utilization
• Integrate ML infrastructure with our Dagster orchestration layer for end-to-end pipeline visibility
• Mentor senior ML engineers and technical leads, developing the next generation of ML engineering leadership

Staff ML Engineer

Systems Engineer

• Own the design, configuration, and continuous improvement of Zendesk workflows, automations, and agent experience
• Drive towards zero-touch processing by identifying manual intervention points and engineering automated solutions to eliminate them
• Identify, evaluate, and implement AI and automation opportunities that reduce toil, improve quality, and scale operations — including evaluating and leveraging third-party applications and marketplace integrations to streamline operations
• Build and own operational dashboards and reporting frameworks that provide leadership visibility into workflow performance, bottlenecks, automation impact, and opportunities for improvement
• Partner with IT/Engineering on platform integrations and cross-platform needs, serving as the operations subject matter expert for requirements, testing, and acceptance
• Bridge business stakeholders and technical teams by gathering requirements, scoping solutions, and translating operational needs into actionable configurations
• Champion a culture of continuous process improvement, constantly evaluating how workflows can be made more efficient, more automated, and closer to straight-through processing

Workflow & Systems Engineer, Operations

• Manage and coach a team of annuity claims processors and reviewers
• Set performance goals, conduct regular feedback sessions and complete performance reviews
• Foster a culture of accountability, empathy and operational excellence
• Oversee staffing levels and allocate resources to meet service level expectations
• Ensure timely and accurate processing of all annuity death, maturity and structured settlement claims
• Monitor and optimize turnaround times, claim accuracy and productivity metrics
• Ensure compliance with state regulations, IRS guidelines and company policies
• Review complex or escalated claims and support resolution of claim disputes
• Identify process inefficiencies and lead improvement initiatives
• Implement controls to minimize operational risk and improve audit readiness
• Partner with technology and transformation teams to automate manual processes
• Serve as a liaison with legal, compliance, product, IT and customer service teams
• Report on operational metrics, risk issues and team performance
• Support strategic projects including product launches, system upgrades or regulatory changes
• Ensure team is adequately trained and maintains up to date knowledge of annuity products and regulatory requirements
• Promote professional development and succession planning

Annuity Claims Manager

Business Operations

• Process and review new business annuity applications to issue the business accurately and in a timely manner
• Accurately enter data into the system, suitability reviews, manage those not in good order (NIGO) and resolve outstanding issues with agents.
• Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.
• Assist with processing other types of maintenance and withdrawal transactions as needed.
• Provide information regarding contract values, contract status updates, withdrawals, fund performance, outstanding issue requirements, 1035 exchanges, IRA and Qualified Plan transfers and rollovers, agent licensing, and commissions for new business.
• Support both Agent/Advisors and Clients with all new business operations.
• Assist in special projects as needed.

Contract Administration Representative – New Business Operations

Customer Support

• Serve as the first point of contact for customers, showcasing our values of empathy and customer-centricity in every interaction.
• Engage with our customers via phone, email, chat or other communication channels, to understand their needs offering guidance on enrollment, policy servicing, and more to enhance their experience and deliver value.
• Accurately process annuity applications, ensuring compliance and correctness.
• Handle and service policyholder requests, including policy updates and changes to annuity contracts, beneficiary changes, address updates, and payments.
• Maintain detailed records of customer interactions and ensure accurate CRM and policy administration system data entry.
• Collaborate with internal teams to resolve customer inquiries efficiently, meeting performance goals.
• Meet and exceed performance goals that include, but not limited to CSAT score, service level targets, quality goals, compliance regulations, and productivity targets.
• Exceptional confidentiality to protect the privacy of customers, clients, and the intellectual property of the company

Customer Experience Associate

Administration

• Process and review new business paperwork to issue the business accurately and in a timely manner.
• This includes, but not limited to, entering the data into the system, checking for NIGOs, suitability reviews, and working with agents to resolve NIGOs.
• Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations.
• Assist with processing other types of maintenance and withdrawal transactions as needed.
• Provide information regarding contract values, contract status updates, withdrawals, fund performance, outstanding issue requirements, 1035 exchanges, IRA and Qualified Plan transfers and rollovers, agent licensing, and commissions for new business.
• Support both Agent/Advisors and Clients with all new business operations.
• Assist in special projects as needed.

Contract Administration Representative

DevOps Engineer

• Treat reliability as an engineered property.
• Define SLOs and error budgets for the network platform.
• Lead postmortems with a focus on permanent remediation.
• Move network state into code.
• Design, deploy, and manage network infrastructure using Terraform or Ansible.

Senior Network Reliability Engineer

Product Marketing

• Own positioning and messaging for Gainbridge's consumer product portfolio
• Lead go-to-market launches end-to-end
• Develop customer understanding through research and interviews
• Partner with Growth and Performance Marketing for campaigns
• Create consumer-facing content and copy frameworks
• Collaborate on campaigns that translate Gainbridge's mission
• Track funnel metrics to iterate on messaging and strategy
• Partner with Strategy to monitor competitive landscape

Product Marketing Manager

Underwriter

• Organize submission intake.
• Work closely with the underwriting team to gather necessary information and assess risk factors.
• Collaborate with senior underwriters to evaluate and assess risks.
• Conduct due diligence and research as necessary.
• Collaborate with the actuarial team to draft comprehensive transaction memos for reinsurance transactions.
• Summarize key information, risks, and recommended actions for decision-making.
• Assist in the review of contracts and trust agreements related to reinsurance transactions.
• Provide support in operations, surveillance, and claims processes as needed.
• Help cultivate and maintain certain relationships with brokers and cedants to enhance business partnerships.
• Support the initial screening and underwriting process for new transactions.
• Collaborate with relevant teams to address and resolve issues in a timely manner.
• Contribute to research initiatives aimed at identifying new lines of business.
• Stay updated on industry trends and provide insights to enhance business strategies.

Reinsurance Underwriting Associate

Accounts Payable

• Manage and process high-volume AP operations across multiple entities.
• Lead and provide oversight of AP team members including reviewing, mentoring, and ensuring accuracy and timeliness.
• Oversee and execute vendor payments, ensuring accurate and timely disbursement of funds in compliance with company policies.
• Maintain and strengthen internal controls over cash disbursements and AP processes to ensure compliance with regulatory requirements.
• Support the monthly financial close process, including AP accruals, reconciliations, and journal entries.
• Manage and support internal and external audit processes, including preparation of audit schedules and responding to auditor inquiries.
• Assist with 1099 reporting, vendor reviews, and year-end compliance activities.
• Identify and implement process improvements to enhance scalability of AP function.
• Be the point person for accounts payable onboarding and integration when new legal entities are added to the holding company structure.

Senior Accounts Payable Associate

• Execute and coordinate risk activities, including risk assessments, issue management, and the monitoring and reporting of Key Risk Indicators (KRIs), risk appetite metrics, and emerging risks.
• Collaborate with various operational risk disciplines to provide a comprehensive view of interdependent and correlated risks, using strong influencing and negotiation skills to proactively address potential exposures.
• Prepare governance reports and communications to senior leadership on changes to the operational risk profile, recommending risk mitigation strategies and solutions.
• Partner with business stakeholders to ensure commercial insurance coverage remains aligned with evolving business needs and regulatory requirements.
• Assist in the procurement and renewal of all corporate and subsidiary commercial insurance policies, engaging with brokers and carriers, providing updated company information, and completing renewal applications.
• Coordinate and report on commercial insurance claims activity, including placing carriers on notice, updating internal stakeholders, and ensuring timely and accurate resolution.
• Respond to Certificate of Insurance requests and provide ongoing risk management advisory support.
• Build and maintain strong relationships with key stakeholders across the organization, including business units, risk management teams, and senior leadership.
• Collaborate with internal partners to align operational risk initiatives with strategic business objectives and regulatory compliance requirements.
• Lead or support risk management projects and initiatives, providing subject matter expertise and promoting a culture of risk awareness and continuous improvement.
• Prepare and present operational and enterprise risk management reports, communicating key findings, trends, and recommendations to various business areas and leadership teams.
• Utilize advanced data management and analytical tools to identify and assess operational risk exposures and support data-driven decision-making.

Associate Director – Operational Risk, Corporate Insurance

Accountant

• Participate in monthly, quarterly and annual close processes
• Prepare and review account reconciliations, analyzing results and variances
• Prepare monthly bank reconciliations
• Maintain fixed asset records, including additions, disposals and depreciation
• Prepare quarterly fixed asset journal entries and reconciliations
• Track general and specific accruals and prepare related journal entries
• Prepare SG&A actual-to-budget reports and provide variance analysis
• Assist with expense reviews, vendor management and disbursement controls
• Support financial planning and analysis (FP&A) activities
• Assist in the preparation of consolidated financial statements under U.S. GAAP and U.S. Statutory accounting
• Support quarterly and annual regulatory filings with various state departments of insurance, including the NAIC and the State of Delaware
• Prepare financial reports and management presentations
• Compile, review and analyze financial statements
• Support the migration and implementation of the Workday general ledger system
• Support the migration and implementation of the Adaptive Planning budgeting and forecasting system
• Support ad-hoc projects and perform financial analytical analyses as needed
• Assist in maintaining and enhancing internal controls
• Support the evaluation, implementation and ongoing maintenance of accounting systems
• Maintain accurate and complete accounting records
• Provide guidance and oversight to junior staff or interns, as applicable
• Contribute positively to a culture that promotes teamwork, transparency and professional development