Operations Business Analyst

Group 1001

Business Operations Analyst ensuring financial accuracy and operational integrity for Group1001. Collaborating across teams to drive operational excellence in managing TPA processes.

Posted 7/13/2026full-timeZionsville • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial reconciliation, operational process improvement, and third-party vendor management, with a strong focus on analytical problem-solving and effective communication across teams. Proficient in leveraging operational technologies and data analysis to drive business decisions and ensure compliance.

Highest-signal resume keywords

Financial ReconciliationOperational Process ImprovementSLA MonitoringMicrosoft Excel ProficiencyThird-Party Vendor Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ReconciliationBusiness AnalysisData AnalysisRoot Cause AnalysisProcess RedesignAutomationReporting ToolsAdvanced Excel FunctionsOperational TechnologiesWorkflow Optimization

Soft Skills

Analytical SkillsProblem-SolvingAttention to DetailWritten CommunicationVerbal Communication

Industry Keywords

Financial ServicesInsuranceOperational ExcellenceCompliance StandardsTPA ProcessesService Level AgreementStakeholder EngagementAudit SupportControl ReportsData Warehouse

About the role

Key responsibilities & impact

Perform suspense and gain/loss reconciliation, identifying and resolving discrepancies, conducting root cause analysis of variances, and ensuring accurate financial reporting internally and with TPAs.
Maintain daily queue hygiene and perform monthly operational process reviews, prioritizing work, ensuring timely resolution of outstanding items, and identifying trends, gaps, and opportunities for improvement.
Partner with the Operational Excellence team and Ops Leadership to review and shepherd guideline changes through the internal and TPA processes, ensuring alignment with industry and compliance standards.
Monitor TPA Service Level Agreement (SLA) performance and oversee pending and failed transaction monitoring, tracking key metrics, escalating issues as needed, partnering with the TPA to investigate, resolve, and prevent recurrence, and collaborating with the Data team to create controls leveraging our data warehouse.
Conduct ad-hoc reporting and analysis to support business decisions, audits, and operational reviews.
Drive business process alignment between Group1001 and the TPA, ensuring consistent execution of standard operating procedures and identifying automation opportunities.
Serve as a liaison between Group1001’s internal Operations team and the TPA’s Operations and Technology team, acting as a voice of the process to ensure business needs are clearly translated into the TPA system and process implementations – validating that TPA technology changes, configurations, and process updates fully meet Group1001’s operational and business requirements before, during, and after deployment.
Support the rollout of new TPA processes, spanning both business process redesign and technology-enabled improvements such as automation, system enhancements, and workflow optimization.
Partner with internal stakeholders (Operations, Finance, Compliance, IT, Data, Distribution) to address operational issues and implement improvements.
Document findings, prepare control reports, and support audit and compliance activities by presenting insights to executive leadership and providing reconciliation evidence and operational documentation.

Requirements

What you’ll need

Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
3+ years of experience in operations, reconciliation, business analysis, or a related role within financial services or insurance.
Strong analytical and problem-solving skills with high attention to detail.
Proficiency in Microsoft Excel (pivot tables, VLOOKUP, advanced formulas) and reporting tools.
Experience monitoring SLAs and managing third-party vendor relationships.
Excellent written and verbal communication skills.
Working understanding of operational technologies and systems used to support business needs.
Demonstrated experience partnering with Operations, Technology, and TPA teams to implement process and system changes.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Benefits

Comp & perks

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package.
Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.
Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability.
All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required.
Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.