Granicus

DevOps Engineer

• Granicus is seeking a Site Reliability Engineer (SRE 3) with strong AIOps capabilities to modernize reliability engineering through observability, automation, and AI-assisted operations
• Improve service reliability, reduce operational toil, accelerate incident response, and help build scalable, resilient platforms supporting both traditional and AI/ML-powered workloads
• Lead adoption of AI-first SRE practices across monitoring, incident response, and automation
• Design and implement MCP-based integrations connecting systems like Elastic, Jira, and cloud platforms
• Build and operationalize AI agents for SRE workflows (incident triage, RCA, alert summarization, runbooks)
• Drive AIOps maturity: alert correlation, anomaly detection, assisted RCA
• Develop predictive models for capacity, failures, and incidents
• Provide production support on a shift according to the team on-call roster
• Monitor and Maintain Systems: Proactively monitor the health and performance of our services, systems, and infrastructure. Respond to alerts and incidents promptly to ensure high availability
• Ensure SREs are meeting or improving on established SLOs
• Collaborate with cross teams to prevent reliability issues

Site Reliability Engineer – Level 3

Product Manager

• Act as the agile product owner on engineering scrum team(s)
• Own and prioritize the backlog for a feature area in collaboration with the Product Manager
• Leverage AI tools to support backlog refinement, story creation, and prioritization decisions
• Prioritize tradeoffs, clarify requirements and work to drive user stories to acceptance throughout the agile development lifecycle
• Use AI to accelerate requirements definition, improve acceptance criteria quality, and identify gaps or risks early
• Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
• Ensure acceptance criteria are clearly defined and verify that story implementation matches requirements
• Drive projects to completion with a focus on efficiency, quality, and continuous improvement enabled by AI insights
• Maintain constant and transparent communication with the team and stakeholders
• Enable internal teams to support the product through clear documentation, knowledge sharing, and AI-assisted content creation

Product Owner 3

Account Manager

• Define and own Granicus’ federal alliances and partnerships strategy , aligned to company growth objectives and federal market priorities
• Identify, evaluate, and onboard strategic partners including: Global and mid‑tier Systems Integrators
• Federal technology partners and ISVs
• OEM, data, and platform partners
• Advisory, consulting, and niche federal specialists
• Develop multi‑year partnership roadmaps tied to agency missions, acquisition vehicles, and solution portfolios
• Drive partner‑sourced and partner‑influenced pipeline across federal civilian and defense agencies
• Collaborate with Federal Sales leadership on account mapping, deal strategy, and capture planning
• Enable partners to effectively position Granicus solutions across: Digital services & CX
• Communications & public engagement
• Regulatory, permitting, and compliance workflows
• Support joint value propositions, bundled solutions, and co‑sell motions
• Build scalable partner programs, including: Onboarding and certification
• Enablement content and training
• Joint marketing and demand generation
• Establish clear partner performance metrics , governance models, and quarterly business reviews
• Manage partner agreements, business plans, and ongoing relationship health
• Serve as the federal partner voice internally, ensuring alignment across Product, Marketing, Legal, and Finance
• Provide market feedback to influence product roadmap and integration priorities
• Represent Granicus in executive‑level partner discussions, industry forums, and federal events

Senior Federal Channel Partnerships Manager

• Support software delivery activities, including build, deployment, release, and environment management processes.
• Maintain and improve CI/CD pipelines used to build, test, and deploy applications.
• Provision, configure, and maintain infrastructure in cloud and hosted environments.
• Troubleshoot application, deployment, and infrastructure issues.
• Monitor system health, review logs, and support improvements in reliability, performance, and operational efficiency.
• Support infrastructure automation and infrastructure as code activities using approved tools and standards.
• Collaborate with engineering, support, and operations teams to resolve issues and improve delivery processes.
• Adhere to established security, compliance, and operational standards in all engineering activities.
• Participate in operational support or on-call activities, as required.

Operations

• Partner with Sales leadership to drive pipeline progression, prioritize deals, and ensure effective technical coverage.
• Engage directly on high-value or high-risk opportunities to improve win probability.
• Sit in on discovery calls, solution design sessions, demos, and proposal reviews to observe execution quality and identify patterns.
• Define and reinforce what "great" looks like across presales through coaching, modeling, and feedback.
• Lead and develop managers and/or senior individual contributors across Solution Consulting, Solution Architecture, and Proposal Management.
• Manage capacity, coverage, and resource alignment to meet pipeline demands.
• Design and improve presales workflows including discovery, qualification, solution design, and handoffs.
• Establish and enforce standards for solution design quality, documentation, and proposal alignment.
• Own enablement content and delivery, including training programs, onboarding, and playbooks tied to real execution gaps.
• Identify gaps in skills, capacity, and role coverage and inform hiring profiles and workforce planning.
• Support development planning and performance improvement across the team.
• Pilot and scale tools that improve presales execution, including AI-driven workflows and demo/proposal platforms.
• Drive adoption of systems and tools that improve efficiency, quality, and consistency.
• Build business cases, define operating models, and stand up new functions as needed.
• Define and track key performance metrics such as win rate, cycle time, and solution quality.

Director – Presales Operations

Business Development Rep

• Prospecting, qualifying, and generating new sales opportunities to support the Federal, State and Local Sales teams
• Partnering with Sales Executives to set up discovery meetings and opportunities with key decision makers in the government
• Exposure to a variety of roles and experiences to develop the skills and business acumen needed to become a top-tier sales professional in the GovTech sector and build a successful career

Business Development Representative

Financial Planning and Analysis

• Lead the annual budgeting and operating plan process in partnership with executive leadership and functional owners, ensuring alignment with strategic objectives and financial targets
• Own and continuously enhance the company’s financial planning, budgeting, and reporting systems, including Adaptive Insights, with responsibility for model design, data integrity, and scalability
• Develop, implement, and manage rolling forecast and reforecast processes, incorporating key business drivers, risks, and scenario analysis
• Provide actionable financial and operational analysis that increases visibility into company performance, business drivers, and key performance indicators
• Serve as a strategic finance business partner to cross‑functional leaders, delivering value‑added analysis and decision support for key initiatives, investments, and operational decisions
• Drive initiatives to improve financial and operational efficiency, identifying opportunities for automation, process improvement, and enhanced decision support
• Design, deploy, and maintain dashboards and reporting tools to enable timely, self‑service insight and executive‑level reporting
• Prepare and present financial analyses, forecasts, and performance updates to senior leadership, clearly communicating key trends, risks, and recommendations
• Support month‑end and quarter‑end performance reviews, partnering with Accounting to ensure consistency between actuals, forecasts, and management reporting
• Provide backup support across the Finance team as needed, including ad‑hoc analysis and special projects
• Perform other duties as assigned in support of the Finance organization and company objectives

Financial Planning & Analysis Manager

Manager

• Represent the revenue end user points of view in Business Systems and Operations across the entire lead-to-revenue workflow.
• Train and enable end users across the revenue team to leverage platform efficiently, impacting time to productivity.
• Develop and document user workflows for revenue teams ensuring alignment with Granicus’s sales methodology and process.
• Create, identify, and refine technology workflows and documentation supporting critical sales activities.
• Quantify and report on user adoption, tool utilization, and productivity metrics to inform enablement strategy and platform optimization.
• Manage tool governance, standard operating procedures (SOPs), and ensure appropriate user settings and guidelines are in place and maintained.
• Troubleshoot technical challenges and serve as the front-line platform response.
• Test new features and platform functions before and after implementation to ensure readiness and usability.
• Innovate with in-platform AI capabilities to streamline user workflows, reduce friction, and eliminate duplicative tasks across the sales tech stack.
• Implement a systematic approach to the adoption, implementation, and ongoing maintenance of various technology platforms within the Sales organization.
• Participate in high-impacts parts of the planning cycle for Integrations, New GTM Initiatives, and Territory Updates.
• Become an expert in our systems and processes and act as a subject matter expert to the business.
• Act as an internal business partner to Revenue Leadership. Form a regular cadence and build a strong internal brand within your stakeholder group.

Rev Tech Enablement Manager

Facilitator

• Design and facilitate structured, outcome-driven workshops that support discovery, group alignment, and decision-making for federal, state, and local government clients, both in person and virtually.
• Create end-to-end workshop experiences, including clear objectives, agendas, interactive exercises, and synthesis outputs aligned to client goals.
• Facilitate sessions with mixed-seniority stakeholders—from frontline practitioners to executive leadership—ensuring inclusive participation and productive dialogue.
• Apply human-centered design and CX methodologies (journey mapping, personas, ideation, prioritization) to translate insight into action.
• Adapt facilitation techniques and exercises to diverse government contexts, cultures, and levels of change readiness.
• Demonstrate confident in-person facilitation, including room management, group dynamics, timeboxing, and real-time synthesis.
• Lead engaging virtual and hybrid workshops using tools such as Zoom, Teams, and collaborative whiteboards (e.g., Miro/Mural).
• Sustain momentum and energy in virtual settings through thoughtful session design, pacing, and interaction.
• Design custom exercises, worksheets, and breakout activities that support learning, alignment, and decision-making.
• Translate complex Customer Experience, digital, content, data, and technology concepts into accessible, actionable exercises for non-technical audiences.
• Deliver clear post-workshop outputs, including synthesized insights, documentation, and actionable recommendations.
• Serve as a trusted facilitator and guide, balancing neutrality with strategic direction to help clients move from discussion to decisions.

Senior Facilitator, Experience

Affiliate Manager

• Lead strategic engagements with high-profile Federal enterprise customers, with account sizes often ranging from $4 - $6M in recurring revenue.
• Drive cross-functional teams during pre-sales discovery, solutioning, and executive-level proposal development.
• Oversee complex, multi-phase program delivery and ensure cross-functional alignment across Granicus teams, including GXG, Implementation, Product, Engineering and Support.
• Develop and implement scalable consulting frameworks for team-wide adoption.
• Conduct executive business reviews and long-term transformation planning.
• Identify and drive strategic upsell and cross-sell opportunities.
• Represent Granicus in public forums, panels, and thought leadership events.
• Mentor Experience Partners and contribute to internal capability development.
• Translate customer insights into product and service innovation recommendations.

Experience Partner

• Meet or exceed monthly and quarterly quota targets for qualified sales meetings to include but not limited to meetings completed, pipeline per BDR attainment goals
• Build and execute a territory plan aligned with your assigned Field Sales partners
• Generate pipeline through a mix of inbound lead qualification and strategic outbound prospecting
• Maintain a clean, accurate, and current Salesforce pipeline to support forecasting and revenue visibility
• Consistently engage government leaders with compelling, relevant messaging that reflects Granicus’ differentiated platform value
• Own inbound lead follow-up by immediately contacting, qualifying, and nurturing marketing-generated leads and website inquiries
• Proactively identify, research, and engage target accounts and key stakeholders through phone, email, and multi-touch outreach
• Demonstrate strong cold-calling discipline, confidently initiating conversations with Directors, Executives, and C-suite leaders
• Partner with Account Executives to: Build and maintain territory and account plans
• Align messaging, timing, and target personas
• Generate qualified discovery meetings that convert into sales opportunities and pipeline
• Participate in marketing programs, campaigns, and events to support funnel creation (may include outbound event promotion or attendance)
• Effectively plan and manage daily and weekly outreach activity to ensure timely follow-up and coverage
• Maintain detailed and accurate records of all activities, contacts, and accounts in Salesforce
• Continuously develop knowledge of: Granicus products and platform capabilities
• GovTech industry trends
• Competitive landscape and differentiation

Customer Success Manager

• Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
• Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities.
• Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics.
• Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments.
• Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed.
• Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
• Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value.
• Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations.
• Monitor customer health and implement mitigation strategies to reduce churn risk.
• Identify and nurture expansion opportunities through consultative conversations and strategic planning.
• Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives.
• Present tailored value propositions to executive stakeholders.
• Champion the voice of the customer internally, advocating for product enhancements and service improvements.
• Maintain accurate and up-to-date records in CRM and customer success platforms.

Site Reliability Engineer – Level 3

Product Owner 3

Senior Federal Channel Partnerships Manager

DevOps Engineer

Director – Presales Operations

Business Development Representative

Financial Planning & Analysis Manager

Rev Tech Enablement Manager

Senior Facilitator, Experience

Experience Partner

Business Development Representative

Customer Success Consultant