Granicus

Implementation Specialist

• Manage multiple Granicus projects on schedule and with high quality from kick-off to launch.
• Maintain project plans including status, issues, and opportunities for assigned implementations.
• Advocate and evangelize 'best practices' to ensure long term success and value for Granicus clients.
• Ensure implementations meet client specific missions and solve core challenges around digital communications.
• Facilitate online client training and if required onsite training (minimal travel required).
• Ability to deploy all OneView products for local, county and state clients.
• Work directly with Project Managers, Technical Consultants and Product Trainers for the implementation of our OneView Products as needed for specific technical items.
• Ability to work directly with customers on issues or implementation matters.

Implementation Consultant

Full-stack Engineer

• Collaborate with product management and business stakeholders to deliver SaaS based solutions.
• Communicate and work effectively with others to create great high quality software.
• Proactively improve our processes and the design and architecture of our products.
• Drive innovation by coming up with new product ideas.
• Design, develop, and maintain backend services using Python, FastAPI, and LangChain for agentic workflows.
• Build and maintain scraping frameworks using Firecrawl, Playwright, or similar technologies.
• Contribute to developing and orchestrating multi-agent systems, including LangFlow pipelines and agent-to-agent (A2A) communication.
• Assist in deploying multi-agent systems to production with monitoring and basic failover mechanisms.
• Integrate agents with third-party tools like Salesforce, SharePoint, Slack, and internal business systems.
• Develop responsive, user-friendly frontend components using React.js or similar frameworks.
• Implement real-time interfaces using SSE or WebSocket for dynamic data flows.
• Use observability platforms such as LangFuse to monitor agent performance and interaction logs.
• Participate in code reviews, collaborate on architecture decisions, and work closely with senior engineers.
• Collaborate with cross-functional teams (AI/ML, DevOps, Product) in agile environments.

Software Engineer

Affiliate Manager

• Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR
• Participate in pre-sales discovery sessions and contribute to solution design and proposal development
• Lead implementation planning and onboarding coordination, ensuring alignment with client goals
• Conduct semi-customized program reviews and provide strategic recommendations
• Identify upsell and cross-sell opportunities and collaborate with sales and product teams
• Serve as the primary point of contact throughout the client lifecycle
• Maintain accurate records of client interactions, milestones, and engagement metrics
• Collaborate with internal teams to ensure timely delivery and client satisfaction

Experience Partner

QA Engineer

• Design, review, and execute test plans, test cases, and test scenarios for web-based SaaS applications
• Develop and maintain UI automation frameworks and tests using Playwright
• Perform performance testing (load, stress, endurance) and analyze bottlenecks
• Create and maintain JMeter test scripts, reports, and performance benchmarks
• Integrate automated tests into CI/CD pipelines
• Collaborate with developers to shift-left testing and improve test coverage
• Analyze defects, provide clear root-cause insights, and validate fixes
• Ensure non-functional requirements (performance, scalability, reliability) are met
• Contribute to test metrics, quality dashboards, and release sign-off decisions

Quality Engineer 3

Sales

• Delivering financial results through accurate forecasting, budget planning, and proactive variance management.
• Building a high-performing team by recruiting, developing, and retaining top sales talent, while fostering a culture of accountability, coaching, and continuous improvement.
• Executing operational excellence by contributing market insights to strategic planning, resolving challenges swiftly, and implementing scalable sales systems and processes.
• Aligning with national goals by setting clear sales objectives and quotas that support broader organizational priorities.
• Expanding our customer base through strategic account planning, vertical marketing tactics, and deep relationship-building with key stakeholders in state agencies.
• Influencing product strategy by identifying platform opportunities and surfacing customer needs and competitive trends.
• Staying ahead of the curve by continuously developing your expertise and sharing insights across the organization.
• Driving business unit success by consistently meeting and exceeding quarterly quota targets.

Director, State Sales

Ecommerce

• Own Granicus’ Website as a Growth Platform
• Lead the strategy, architecture, and ongoing optimization of Granicus’ global website.
• Ensure the website clearly communicates Granicus’ platform value and converts traffic into qualified pipeline.
• Responsibilities include:
• Website structure, navigation, and information architecture
• Page hierarchy, internal linking, and user flow optimization
• Landing page strategy and development
• Conversion path design and optimization
• CMS ownership and governance
• Site speed, performance, and technical health
• Mobile responsiveness and accessibility compliance
• Lead UX/UI and Digital Experience Design
• Ensure Granicus delivers a best-in-class digital experience aligned to modern SaaS standards.
• Responsibilities include:
• UX strategy and user journey optimization
• UI design oversight and design system governance
• Conversion-focused page design and layout
• Continuous usability testing and improvement
• Buyer journey mapping across digital touchpoints
• Own Paid Media and Digital Traffic Acquisition
• Lead strategy and execution for digital traffic generation.
• Ensure traffic acquisition aligns to pipeline and revenue objectives—not vanity metrics.
• Responsibilities include:
• Paid search
• Paid social
• Display and retargeting
• Digital campaign landing page alignment
• Media agency management (if applicable)
• Traffic quality and efficiency optimization
• Own Web Analytics, Digital Performance, and Conversion Optimization
• Establish Granicus’ digital performance measurement framework and optimization roadmap.
• Translate performance insights into actionable optimization initiatives.
• Responsibilities include:
• Website analytics ownership (Google Analytics, Adobe, etc.)
• Conversion rate optimization strategy
• Funnel performance analysis
• Traffic source performance tracking
• Digital attribution and reporting
• A/B and multivariate testing programs
• Continuous experimentation roadmap
• Own Digital Infrastructure and Martech Integration
• Ensure Granicus’ website and digital systems operate as a modern, integrated growth platform.
• Responsibilities include:
• CMS platform ownership
• Integration with CRM, marketing automation, and analytics platforms
• Tag management and tracking infrastructure
• Technical SEO foundation and optimization
• Data integrity and performance tracking accuracy

Director – Digital Experience

Program Manager

• Stay knowledgeable on government buying, competitive landscapes, and emerging digital government needs.
• Curate and maintain a library of enablement assets—guides, workflows, process documents, certifications, and job aids.
• Translate complex product information into clear, digestible resources for frontline teams to drive deeper knowledge of what we sell and why it matters.
• Partner with product teams to ensure post‑sales teams understand new releases, roadmap shifts, and technical capabilities.
• Partner with leadership and use data analysis to identify skill gaps, streamline processes, ensure consistent customer experience, and drive expansion and growth.
• Collaborate with Implementation, Support, and Product to ensure training reflects operational needs and evolving customer challenges.
• Track enablement effectiveness through assessments, certifications, quality audits, CSAT trends, program metrics, and Experience Partner impact stories.
• Facilitate live training workshops, virtual sessions, and small‑group coaching.
• Serve as a trusted advisor to post‑sales leadership on enablement strategy and talent readiness.
• Engage in structured call listening and call coaching programs, one-to-one coaching, and training to support initiatives, as applicable.
• Build structured, competency-based enablement pathways for CSCs and Experience Partners, aligned to customer lifecycle stages and outcome delivery.
• Develop a standardized playbook for Customer Success Consultants and a toolkit for Experience Partners to address common government customer challenges.

CX Enablement Program Manager

• Lead a specialized team of seven Account Executives selling Granicus' solutions to special purpose government agencies nationwide.
• Deliver consistent quota attainment across both pods with forecast accuracy that reflects reality, not optimism.
• Build and maintain 3–4x pipeline coverage, enforce stage discipline, and surface risk before it becomes a miss.
• Develop sellers who think, not just sell.
• Manage both Community Services and Utilities pods, each with different buyers and procurement dynamics.
• Partner with BDRs, Solution Consultants, and Segment Marketing to develop vertical-specific prospecting motions and messaging.
• Translate the field insights into organizational intelligence for product, marketing, and senior leadership.

Director, Sales – Government Special Districts

Customer Success Manager

• Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience
• Conduct high-value upgrade and swap discovery conversations tied to executive priorities and revenue goals
• Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints
• Identify and document expansion opportunities
• Forecast and manage pipeline in alignment with strategic swap objectives
• Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals
• Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert of our GXC platform especially the role of the Experience Partner and Data Driven Insights

Customer Success Consultant – Strategic Accounts

Consultant

• Execute comprehensive multichannel strategy projects for public sector clients, including complete management of project scope, timeline and requirements.
• Perform discovery and planning functions, including stakeholder and audience interviews, content audits and assessments, and overall current state analysis.
• Use data and empathy to discover insights, then translate those insights into actionable plans, including personas, customer journeys, messaging frameworks and more.
• Offer expertise and recommendations to clients, and closely collaborate with internal team members and contractors.
• Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating customer needs and keenly guiding decisions based on data and best practices.
• Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed.

SEO Marketing

• Analyse and review client websites
• Set up CRO tests
• Assist the paid media team
• Provide linking strategy
• Perform QA for Google Analytics implementations
• Conduct keyword research and reporting
• Assist team in technical audits
• Design and implement on-site SEO enhancements
• Make informed decisions based on analytics data
• Create paid media campaigns based on input from Digital Media Analysts

SEO Specialist

Sales Engineer

• Rapidly develop working expertise in a defined portfolio of Granicus solutions to effectively support the sales cycle
• Deliver standard and lightly customized product demonstrations to prospects and customers
• Support discovery efforts to understand customer requirements and document solution fit
• Assist with solution scoping and contribute to RFP, RFI, and security questionnaire responses
• Partner with Account Executives to progress opportunities through technical validation stages
• Maintain demo environments, scripts, and reusable assets to ensure consistency and efficiency
• Provide feedback to Product and Enablement teams on recurring customer needs

Associate Sales Engineer

Performance Marketing

• Develop go-to-market plans aligned to sales priorities and Granicus positioning.
• Serve as a brand steward for assigned segments.
• Collaborate with Product Marketing to align messaging, proof points, and competitive differentiation.
• Research public sector market trends, customer needs, competitors, and procurement patterns to inform campaigns and content.
• Plan and execute tradeshows, in-person events, webinars, and virtual events.
• Run digital programs including email, paid media, social, and content syndication.
• Lead Account-Based Marketing programs using intent data, ICP alignment, and buying-stage insights.
• Partner with Digital and Content teams to improve organic discoverability, engagement, and conversion.
• Ensure campaigns are executed with rigor, consistency, and compliance with internal processes.
• Own performance reporting from inquiry through bookings, including win rates, “cost per” metrics, and stage conversion.
• Manage segment marketing budgets with accuracy and discipline.
• Use AI and marketing technology platforms to scale campaigns, personalize engagement, and improve efficiency.

Demand Generation Marketing Manager – Public Sector

• Develop go-to-market plans aligned to sales priorities and Granicus positioning.
• Serve as a brand steward for assigned segments.
• Collaborate with Product Marketing to align messaging, proof points, and competitive differentiation.
• Research public sector market trends, customer needs, competitors, and procurement patterns to inform campaigns and content.
• Plan and execute tradeshows, in-person events, webinars, and virtual events.
• Run digital programs including email, paid media, social, and content syndication.
• Lead Account-Based Marketing programs using intent data, ICP alignment, and buying-stage insights.
• Partner with Digital and Content teams to improve organic discoverability, engagement, and conversion.
• Monitor full-funnel performance, marketing attribution, pipeline velocity, and data accuracy in partnership with Revenue Operations and Sales.
• Manage segment marketing budgets with accuracy and discipline.
• Use AI and marketing technology platforms to scale campaigns, personalize engagement, and improve efficiency.

Senior Demand Generation Marketing Manager – Public Sector

Operations

• Build and launch marketing campaigns across email, landing pages, forms, and automated workflows using platforms such as Salesforce, HubSpot, and Asana
• Execute campaign builds based on approved requirements, including segmentation, routing, timing, and system configuration
• Perform comprehensive QA on all campaign assets to ensure accuracy, functionality, and readiness prior to launch
• Identify, troubleshoot, and resolve execution defects in campaigns, workflows, and system setups
• Support post-event and follow-up campaign execution in partnership with campaign owners
• Act as the execution arm of Campaign Operations, delivering campaigns without owning strategy or intake decisions
• Follow established templates, processes, and build standards to ensure consistent and repeatable execution
• Document execution work, fixes, and changes clearly within defined tools and systems