Granicus

QA Engineer

• Review and validate AI-generated responses, knowledge articles, and case resolutions for accuracy, tone, and contextual relevance.
• Identify and document edge cases, hallucinations, or gaps in AI-generated content.
• Collaborate with AI trainers and product teams to improve model performance and training data quality.
• Create, test and validate automated workflows across Salesforce Service Cloud, Jira, and Wrike.
• Ensure that case routing, escalation, and resolution automations function as intended and align with business rules.
• Support regression testing and release validation for new AI/automation features.
• Analyze CSAT, NPS, and case resolution data to identify trends and quality issues.
• Provide actionable feedback to improve customer-facing content and support workflows.
• Maintain test cases, QA documentation, and feedback logs using tools like Confluence, or Notion.

QA Specialist

Frontend Engineer

• Work closely with project teams including UX, Design, QA, and Project Management
• Assist in training and mentoring other developers
• Set up applications within the Simpleview CMS for each project
• Create and style widgets and pages from starter templates
• Handle high complexity customizations and create new modules for the Simpleview CMS
• Test all completed work to ensure proper functionality
• Actively participate in providing comprehensive and realistic solutions

Senior Web Developer

Data Scientist

• Architect and implement generative AI and Agentic solutions using LLMs, diffusion models, and other cutting-edge techniques for text, image, and multimodal generation.
• Develop custom fine-tuning and prompt engineering strategies for foundation models to meet domain-specific needs.
• Explore innovative applications of generative AI in areas such as conversational agents, automated content creation, and citizen engagement platforms.
• Build scalable pipelines for model training, evaluation, and deployment on cloud and edge environments.
• Collaborate with product and engineering teams to embed generative AI capabilities into enterprise platforms.
• Conduct research and experimentation with emerging architectures (e.g., transformers, diffusion models, VAEs, GANs) to stay ahead of industry trends.
• Establish best practices for responsible AI, including bias mitigation, explainability, and ethical use of generative models.
• Communicate complex AI concepts to executives and non-technical stakeholders in a clear, actionable manner.
• Mentor junior data scientists and contribute to frameworks, tools, and reusable components for generative AI development.

Data Scientist 3

Salesforce Administrator

• Lead the strategic direction of Salesforce Sales Cloud for the revenue-generating organization
• Act as the primary business owner for Sales Cloud, balancing seller usability with data quality and governance
• Own business analysis for all Salesforce Sales Cloud enhancements and changes
• Translate business needs into clear requirements and partner with technical teams to deliver solutions
• Own all Salesforce Sales Cloud training content and delivery for revenue teams
• Develop and maintain scalable training assets, job aids, and process documentation
• Own Salesforce-related integrations across the revenue technology stack
• Manage stakeholders, timelines, milestones, and dependencies

Salesforce Operations Manager

Human Resources

• Leads a team focused on HR compliance, policy and global processes.
• Ensure the organization follows HR regulatory requirements by ensuring compliance with policies, procedures, and regulations.
• Process owner for all global processes including talent evaluation, performance reviews, merit/promotion process and employee engagement surveys.
• Responsible for ensuring timely resolution to HR inquiries received from employees and outside parties.
• Responsible for global Leave of Absence processes.
• Oversee a small team of HR Generalists as well as HR Coordinator/Office Administration team.
• Championing change and driving a high-performance culture in support of the overall Granicus vision.
• Ensure compliance with policies, procedures, and regulations, and oversee federal state and local compliance with laws pertaining to employment.
• Updating policies, procedures, methods, and guidelines following all applicable laws and regulations for HR related governance.
• Oversee global Leave Administration including STD, LTD, parental leave and FMLA.
• Handle and submit workers compensation and unemployment claims.
• Advise management on necessary actions in alignment with current employment law requirements.

Manager – Human Resources Compliance, Shared Services

• Leads a team focused on HR compliance, policy and global processes.
• Ensure the organization follows HR regulatory requirements by ensuring compliance with policies, procedures, and regulations.
• Process owner for all global process including talent evaluation, performance reviews, merit/promotion process and employee engagement surveys.
• Responsible for ensuring timely resolution to HR inquiries received from employees and outside parties.
• Responsible for global Leave of Absence processes.
• Oversee a small team of HR Generalists as well as HR Coordinator/Office Administration team.
• Championing change, drive a high-performance culture in support of the overall Granicus vision and pro-actively contribute to development of the HR strategy and objectives.
• Advise management on necessary actions in alignment with current employment law requirements; provide guidance and training to staff as needed.
• Oversee office team processes including stationary supplies, seating charts, visitor bookings, catering arrangements, office mail and shipments, general maintenance etc.
• Perform oversight for security and compliance audits and resources as needed from within the HR team.
• Oversee the timely completion and accuracy of compliance requirements such as EEO-1, VEVRA, Vets 100a reports, Affirmative Action Plan, state reporting requirements and others as needed.
• Act as primary liaison between immigration attorney and employees during the immigration process and provide oversight on all immigration matters.

Sales

• Be responsible for the timely planning, coordination and efficient management of the PQQ/RFP/Tender/Bid Process and submissions.
• Complete Security Questionnaires, Data Protection Impact Assessments, and other documents to support new sales.
• Have a clear understanding and interpretation of the questions and requirements within PQQ/RFP/Bid documentation.
• Learn the full suite of Granicus UK platforms and conduct product demonstrations, pre-bid and as part of the bid process.
• Assist with creation and maintenance of demonstration environments.
• Maintain and update a library of company standard documentation for submissions.
• Work collaboratively with internal teams including sales, product and support staff to ensure a library of associated response content is stored and readily available.
• Review content of bids, pricing sheets and formatting, assuring that all material is consistently responded to.
• Organise the bid qualification (bid go/no go) process for new opportunities.
• Manage inputs from a variety of stakeholders, typically involving contributions from sales, product, consultancy, legal and implementation.
• Preparing and reviewing the commercial aspects of the bid, ensuring all services are included in the final price to the customer.
• Contributing to the written proposal where existing responses do not exist or map adequately to the proposal.
• Management and review of the bid budget.
• Ensure timely delivery of compliant and commercially sound bids, working with internal resources to ensure deadlines are adhered to.

Bid and Pre-Sales Lead

Business Analyst

• Partner with internal stakeholders across the CCO organization to understand business objectives, operational challenges, and analytics needs
• Translate ambiguous business questions into well-defined analytical problems, metrics, and success measures
• Develop executive-ready insights, narratives, and recommendations that drive action and alignment
• Design, build, and maintain Power BI dashboards and reports that support operational reviews, performance management, and strategic planning
• Develop and manage semantic models using Microsoft Fabric, ensuring consistency, scalability, and governance across analytics assets
• Apply best practices for data modeling, DAX, performance optimization, and user experience design
• Contribute to the design and maintenance of data pipelines within Microsoft Fabric, including ingestion, transformation, and orchestration
• Collaborate with data engineering partners to ensure data quality, reliability, and observability
• Support light architectural decisions related to datasets, models, and analytics layers
• Leverage Databricks where appropriate for advanced transformations or analytical workloads
• Apply quantitative and qualitative analytical methods to uncover trends, risks, and opportunities
• Support the implementation of AI-enabled analytics features
• Author and maintain clear documentation for datasets, dashboards, metrics definitions, and analytical methodologies
• Participate in agile ceremonies (stand-ups, sprint planning, retrospectives) and contribute to continuous improvement of team processes
• Mentor junior analysts and model best practices for analytics development and stakeholder engagement.

Senior Business Analyst

• Lead, coach, and develop a team of Sales Directors (front-line leaders) to achieve revenue and activity objectives.
• Build a high-performance culture focused on accountability, coaching, and continuous improvement.
• Recruit, onboard, develop, and retain top sales leadership talent; actively manage performance and succession planning.
• Own and execute the Local Government segment sales strategy, including territory design, coverage, and focus areas.
• Translate corporate strategy into clear GTM plans executed by Sales Directors and their teams.
• Partner with Marketing, Product, Customer Success, and RevOps to align messaging, pipeline generation, and delivery outcomes.
• Execute against weekly, monthly, quarterly, and annual sales targets.
• Drive disciplined execution of activity metrics (pipeline coverage, meeting volume, discovery quality).
• Maintain accurate forecasting and pipeline inspection; identify risks and implement corrective actions early.
• Inspect deal quality using structured qualification frameworks (e.g., MEDDPICC).
• Maintain executive-level presence in internal and external engagements.
• Participate directly in key customer meetings, executive briefings, and strategic accounts.
• Build and maintain senior-level customer relationships across city and county governments.
• Set and manage sales operational objectives aligned to company goals.
• Analyze performance data, trends, and market signals to inform decision-making.
• Establish and reinforce best practices, processes, and sales standards across the organization.

Senior Director – Sales

Support Engineer

• Work with complete access to the company’s product experts and technical resources
• Use state-of-the art technology tools and your unique problem-solving skills to help customers maximize their use of Granicus’ suite of products

Senior Technical Support Representative

• Own the employee experience lifecycle including onboarding, induction, ongoing support, and offboarding.
• Lead new joiner welcoming and HR induction programs, covering company overview, HR policies, benefits, and employee resources.
• Act as the first point of contact for all HR queries, ensuring timely, accurate, and empathetic responses to employees and managers.
• Manage end-to-end offboarding, including exit documentation, experience letters, full & final coordination, and conducting exit interviews with actionable insights.
• Support investigations related to workplace conduct, grievances, or policy concerns, maintaining confidentiality and objectivity.
• Support implementation and ongoing administration of HR policies & benefits, compliance requirements (e.g., maternity benefits, leave policies).
• Ensure a high level of data accuracy across employee records, reports, letters, and HR documentation.
• Maintain standardized HR templates, letters, and employee records, ensuring consistency and audit readiness.
• Support and drive adoption of HRMIS platforms, ensuring data integrity, process alignment, and user readiness.
• Partner with HRIS/global teams to maintain accurate people data and reporting across HR programs.
• Plan and execute employee engagement initiatives, including festive celebrations, cultural events, recognition activities, and team events (onsite/offsite).
• Partner with leadership to strengthen employee connection, morale, and retention through meaningful engagement efforts.
• Build strong, trusted relationships with employees, managers, and HR partners.
• Provide high-quality HR customer service, ensuring HR is seen as approachable, responsive, and value driven.

Human Resources Generalist

Product Manager

• Build a deep understanding of ANZ public sector & tourism needs, procurement behaviours, digital maturity, and regulatory expectations.
• Capture customer requirements across the portfolio and translate them into clear guidance for the Regional GM and global Product Management.
• Identify market gaps and emerging needs that influence product positioning and commercial opportunities.
• Act as the product counterpart to the Regional GM in shaping regional strategy and commercial execution.
• Provide structured input into pipeline, forecasting, deal strategy, and key account planning.
• Serve as the ANZ market representative to global Product Management leadership.
• Maintain a comprehensive, continually refreshed view of competitor capabilities, pricing, packaging, and positioning.
• Evaluate pricing performance in ANZ and provide evidence-based recommendations for adjustments.
• Partner with Sales leadership to inform strategy for key accounts and strategic opportunities.
• Track adoption, ARR growth, attach rates, retention, and win/loss outcomes across the region.

Senior Product Manager, Public Sector

Customer Success Manager

• Lead Customer Success Team through organizational transition with strategic approach, steadfast adherence to process, and superior supervisory skills.
• Create, implement and refine Customer Success programs to drive customer lifetime value through accelerated product adoption.
• Develop and optimize automation strategies and workflows to enhance team efficiency and customer experience.
• Guide team to proactively review client data and system usage to provide best practice recommendations.
• Serve as escalation point for complex customer issues and strategic account challenges.
• Analyze metrics and team performance statistics to drive continuous improvement.
• Develop and execute strategic upsell/cross-sell initiatives across portfolio.
• Coach team members on identifying and pursuing expansion opportunities.
• Present solutions and value propositions to client stakeholders.
• Collaborate with sales teams on growth strategies.
• Manage and mentor customer success consultants daily, ensuring adherence to Service Level Agreements (SLAs).
• Create professional development plans for team members and facilitate ongoing educational content.
• Create and maintain new team member training materials and resources based on optimization and team needs.
• Monitor and optimize customer health scores and engagement metrics.
• Develop and implement churn mitigation strategies.
• Lead strategic planning that synchronizes customer success activities across segments.

• Field complex/escalated issues for high value or critical clients.
• Troubleshoot audio/video hardware and audio/video signals.
• Work directly with clients on the phone to troubleshoot hardware and cabling at client’s location.
• Work directly with clients to understand issues, document in a case, and work towards resolution.
• Uphold SLA’s regarding responsiveness on individual cases.
• Serve as an escalation point for Customer Support Representatives and be the resident product subject matter expert for a specific product suite/team.
• Taking ownership of technical issues and working with our Engineering and product groups to resolve more advanced issues when necessary.
• Validate and identify product bugs and be able to document the expected behaviors for resolution.
• Coordinate teams, set up client troubleshooting sessions, and provide written and verbal recaps.
• Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention.
• Updating the ticket tracking system to provide an accurate, and current, status of support issues.
• Creating Knowledge Base articles to expand the knowledge for handling support issues.
• Ability to troubleshoot issues ranging from simple single failures to complex multi-factored problems.

Technical Support Representative

Customer Support

• Assisting with advertising contract implementation
• Supporting DMO publishers with requests related to paid content
• Gathering creative assets and answering questions post-sale
• Assisting with quality control checks at campaign launch
• Providing performance data and updates throughout contract life cycle

QA Specialist

Senior Web Developer

Data Scientist 3

Salesforce Operations Manager

Manager – Human Resources Compliance, Shared Services

Manager – Human Resources Compliance, Shared Services

Bid and Pre-Sales Lead

Senior Business Analyst

Senior Director – Sales

Senior Technical Support Representative

Human Resources Generalist

Senior Product Manager, Public Sector

Customer Success Manager

Technical Support Representative

Digital Advertising Support Specialist