Granicus

Administration

• Administer the Granicus NetSuite platform and included modules and related solutions (e.g., Advanced Revenue Module (ARM), Fixed asset, Prepaids, Intercompany, Cash, Net Lease, Zone Advanced Billing software, Avalara/Avatax, AvidXchange payment, etc.)
• Engage with end users to grasp business necessities thus allowing the most effective solutions to issues; maintain user list
• Provide technical assistance to end-users along with holding training sessions on user adoption
• Serve as primary point of contact to NetSuite Support;
• Provide front line support with regards to all aspects of NetSuite and data maintenance;
• Plan, review and customize NetSuite as needed to meet needs of staff;
• Develop and maintain of custom application extensions using system API and third party tools;
• Serve as a subject matter expert on NetSuite’s module and solutions implementations
• Assist with the NetSuite integration or go-live of acquired entities, where applicable
• Partner with third party consultants to design and deliver system improvements
• Develop, document and follow formal policies, procedures and protocols for changes, customization, standards, usage, etc;
• Transpose reports to necessary outlets (google, Salesforce, etc);
• Support Executive team asks as well as Finance requests;
• Maintain user roles and system access working along with HR for onboarding/offboarding;
• Support accounting tasks: AP, AR, GL, and fixed assets within NetSuite;
• Source business requirements and processes and translate into deliverable tasks across various business units;
• Develop and maintain saved searches, reports, KPI’s, and dashboards.

NetSuite Administrator

Business Development Rep

• Generate, develop and close sales opportunities within public sector organisations within the assigned territory.
• Understand complex customer requirements for CRM, self-service, digital transformation, consultation, engagement and communications within the public sector.
• Develop and independently deliver custom presentations on Granicus solutions to revolutionise the prospect's interaction and engagement with the public.
• Develop effective strategies for winning in a competitive environment.
• Manage internal resources, including sales support, marketing, and solution architects/consultants to present a compelling case to prospects.
• Respond to RFPs, PQQs and Tenders – leading the completion of bid documentation to win new contracts.
• Meet and exceed quarterly and annual sales targets.
• Manage all aspects of sales in your territory including; prospecting, activity tracking, opportunity management, revenue forecasting, contract management, and closing deals.
• Pursue leads generated by yourself and our inbound and outbound marketing efforts.
• Support the management team in developing sales strategies.
• Document all conversations, activities, and emails in our Salesforce CRM.
• Write and present quarterly business reviews to Sales Management, Senior Management.

Business Development Manager

Human Resources

• Provide enthusiastic support to Payroll, Benefits, and HRIS Administrators by handling HR inquiries
• Process employee data transactions and assist with benefit enrollment and payroll processing
• Understands HR data confidentiality and security policies
• Provide exemplary customer service and escalate issues when necessary
• Process employee self-service requests such as address changes, tax withholding changes, and benefit enrollments
• Conduct routine data audits for accuracy
• Troubleshoot basic HRIS, payroll, and benefits application issues
• Manage Payroll and Benefits inboxes and respond to inquiries
• Assist in project management during mergers and acquisitions

HRIS Coordinator

Technical Product Manager

• Drive the cloud and platform roadmap across 1+ teams
• Partner with platform, security, and application teams
• Translate strategy into epics and stories
• Manage cross-team dependencies
• Collect key performance indicators of global agile teams
• Present these to senior leadership and team members
• Act as a servant leader and champion of agile best practices
• Lead products and projects from discovery through release
• Secure stakeholder buy-in on major decisions

Technical Product Owner

Account Executive

• Drive revenue growth and foster market expansion within an assigned geographic territory.
• Take ownership of your assigned territory to plan and execute a go-to-market strategy.
• Craft and communicate compelling value propositions to prospective clients.
• Guide and educate prospects through the evaluation and procurement journey.
• Build and deliver tailored client presentations (virtual and in-person).
• Actively pursue leads generated through personal efforts and marketing initiatives.
• Maintain meticulous documentation of all interactions in our Salesforce CRM system.
• Prepare and deliver quarterly business reviews to Sales Management and peers.
• Be prepared to travel up to 40% of the time to meet with clients and prospects.

Account Executive – Indigov West

• Drive sales generation and foster market expansion within the designated territory.
• Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
• Craft and communicate compelling value propositions to prospective clients.
• Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement.
• Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
• Maintain meticulous documentation of all interactions in Salesforce CRM system.

Local Government Account Executive – Evergreen

• Drive revenue growth by helping special district governments modernize how they serve their communities.
• Navigate complex, multi-stakeholder sales cycles (typically 6-18 months) with deal sizes ranging from $10K-$250K+ ARR.
• Conduct value-based discovery that quantifies business impact, uncovers operational challenges beyond the initial request, and builds a compelling business case for change.
• Orchestrate compelling product demonstrations with solution consultants—you own the meeting structure, stakeholder engagement, and ensuring the demo addresses each buyer's priorities.
• Maintain consistent daily rhythms: prospecting calls, pipeline reviews, deal progression activities—the daily discipline that separates top performers from the rest.
• Build a referral engine within the special districts community through conference participation and trusted advisor relationships.

Special Districts Account Executive – Water

Support Engineer

• Field complex/escalated issues for high value or critical clients.
• Work directly with clients to understand issues, document in a case, and work towards resolution.
• Uphold SLA’s regarding responsiveness on individual cases.
• Serve as an escalation point for Customer Support Representatives and be the resident product subject matter expert for a specific product suite/team.
• Taking ownership of technical issues and working with our Engineering and product groups to resolve more advanced issues when necessary.
• Validate and identify product bugs and be able to document the expected behaviors for resolution.
• Coordinate teams, set up client troubleshooting sessions, and provide written and verbal recaps.
• Resolving escalated customer complaints, especially when technical in nature, without the need for team lead or managerial intervention.
• On-call support.
• Help train more junior members/customer support representatives on our software and processes.
• Updating the ticket tracking system to provide an accurate, and current, status of support issues.
• Creating Knowledge Base articles to expand the knowledge for handling support issues.

Technical Support Representative

Product Manager

• Lead and manage a team of Technical Product Managers and Directors to ensure the success of products, platform services and implementation
• You are a transformational leader who can build a focused team of Technical Product Managers and leaders from the ground up.
• Prioritize product deliverables against competing high-value features, clearly understanding trade-offs
• Utilize data-driven insights to decide when, what and how to deliver appropriate product scope
• Proven ability to communicate, present, and sell your ideas to senior executives
• Bring a detailed eye for user experience and design to ensure features drive high adoption, amazing quality and customer enthusiasm
• Facilitate ideation within a specific product area through internal brainstorming, user outreach, feedback and usage data analysis
• Establish shared vision across the company by building consensus on priorities leading to product execution and launch
• Monitor adoption, usage and revenue impact of new services and enhancements and report on release impact as necessary
• Engage with customers through a variety of channels and serve as the voice of the customer internally
• Act as a mentor and resource to other Product team members.

Senior Director, Technical Product Management

DevOps Engineer

• Building, implementing, and maintaining technology that is transforming the Govtech industry
• Support customers with meeting the needs of their communities
• Implement technology in ways that are equitable and inclusive
• Empower stronger relationships between government and residents

Site Reliability Engineer

• Understand complex customer requirements for digital communications with the public, including mapping to Executive Priorities within the Agency, office, or program.
• Develop and independently deliver custom presentations on Granicus to revolutionize the prospect's engagement within the Public Sector.
• Conduct detailed research and comprehensive analysis on the Federal Government Vertical, specific to Civilian Agencies and their business imperatives and challenges to drive demand generation.
• Develop effective and specific sales strategies, territory, and account plans, leveraging all assets available (e.g., lines of service, marketing events, delivery resources) that represent pipeline growth and business opportunities.
• Establishes strong and hire-level relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise).
• Builds a foundation on which to harvest future business.
• Actively understand each customer’s mission objective, strategic growth plans, technology strategy, and competitive landscape.
• Lead designated territory, including customer/client relationships, prospect profiling, and sales cycles.
• Encourage all clients to become Granicus references.
• Follow a disciplined approach to maintaining a rolling pipeline.
• Keep pipeline current and moving up the pipeline curve and into the sales funnel.
• Leverage support organizations including Marketing, Inside Sales, Partners, and channels to funnel pipeline into the assigned territory.
• Be proficient in and bring all Granicus offers to bear on sales pursuits including Platform Solutions, Services and Support offerings.
• Advance and close sales opportunities through the successful execution of the sales strategy and roadmap.
• Develop effective strategies for winning in a competitive environment.
• Manage internal resources, including sales support, marketing, and solutions consultants to present a compelling case to prospects.
• Meet and exceed quarterly and annual sales targets for new product and services goals.
• Support the management team in developing sales strategies.
• Document all conversations, activities, and emails in our Salesforce CRM.
• Write and present quarterly business reviews to Sales Management, Senior Management, and peers.

Federal Account Executive

Full-stack Engineer

• Architect and implement scalable, secure, and performant software systems.
• Lead development of complex features and components across the full stack.
• Guide and mentor junior and mid-level developers through code reviews and technical coaching.
• Drive architectural discussions and lead process improvements across teams.
• Collaborate with cross-functional teams (QA, Product, DevOps) to align technical solutions with business goals.
• Champion Agile/Scrum practices and contribute to sprint planning and retrospectives.
• Optimize CI/CD pipelines and development workflows for efficiency and reliability.
• Actively explore and strategically integrate cutting-edge technologies, driving continuous innovation and maintaining our technological competitive edge.
• Ensure application security, performance optimization, and maintainability.

Senior Software Engineer

Data Scientist

• Architect and implement generative AI and Agentic solutions using LLMs, diffusion models, and other cutting-edge techniques for text, image, and multimodal generation
• Develop custom fine-tuning and prompt engineering strategies for foundation models to meet domain-specific needs
• Explore innovative applications of generative AI in areas such as conversational agents, automated content creation, and citizen engagement platforms
• Build scalable pipelines for model training, evaluation, and deployment on cloud and edge environments
• Collaborate with product and engineering teams to embed generative AI capabilities into enterprise platforms
• Conduct research and experimentation with emerging architectures (e.g., transformers, diffusion models, VAEs, GANs) to stay ahead of industry trends
• Establish best practices for responsible AI, including bias mitigation, explainability, and ethical use of generative models
• Communicate complex AI concepts to executives and non-technical stakeholders in a clear, actionable manner
• Mentor junior data scientists and contribute to frameworks, tools, and reusable components for generative AI development.

Data Scientist, Level 4

• Own the roadmap for GXA Agentic, translating long-term vision into actionable deliverables that deliver user value quickly.
• Define, prioritize, and manage features that leverage AI agents for automation, personalization, and decision support.
• Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap.
• Collaborate with engineering, data science, and design teams in an agile environment to deliver high-quality products.
• Monitor adoption, usage, and revenue impact of new AI-driven services and features.
• Analyze product metrics (usage, engagement, profitability) to inform strategy and optimize performance.
• Expand customer use cases into platform-wide requirements, ensuring scalability and interoperability.
• Act as a thought leader for AI agentic capabilities within GovTech.
• Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure.
• Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale.
• Define, analyze, and report on key success metrics for performance, and make data-driven recommendations to improve adoption, usage, and impact.
• Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing.
• Advocate for platform health; lead initiatives for tech debt, reliability, and maintainability.

SEO Marketing

• Manages SEO and CRO services for all assigned accounts, to include meeting all service level agreements.
• Conducts phone and face-to-face consultation, reporting, and training with clients.
• Delivers presentations and educates clients about SEO and CRO, including best practices.
• Provides recommendations for better results and manages client communications and scope changes during project execution.
• Creates and maintains positive client relationships and high level of client satisfaction.
• Conducts thorough on-page optimization and site health checks, analyzes data trends and organic performance, develops strategic SEO plans and conducts SEO activities to attain high visibility on search engines.
• Implements creative ways to improve organic results and explains SEO performance issues to clients in ways that are clear, understandable and valuable.