Granicus

Revenue Operations

• Own the assessment, design, development, implementation, and evaluation of enablement programs to support critical growth initiatives
• Drive reinforcement of value-based selling motions, sales methodology, sales process, and sales skills best practices
• Collaborate with marketing, product, GTM strategy teams, and revenue leadership in the creation of GTM enablement programming
• Partner with stakeholders to reaffirm GTM materials reflect our commercial insights
• Develop knowledge assessments and certification exams to measure student learning
• Partner with Revenue Operations and GTM teams to define key performance indicators (KPIs) and metrics for GTM readiness initiative
• Monitor and evaluate the effectiveness of revenue enablement programs and make data-driven recommendations for improvement
• Support the onboarding curriculum for the revenue organization

Revenue Enablement Program Manager – GTM

Director

• Own portfolio-level business outcomes including revenue growth, retention, platform adoption, and customer expansion.
• Develop a deep understanding of government customers, including their constituent engagement goals, internal workflows, operating models, data needs, and backend processes.
• Spend regular time with customers, prospects, and customer-facing teams to inform roadmap priorities and validate product decisions.
• Clarify GXI’s role across the Granicus Experience ecosystem, including its relationship to GXC and GXA.
• Define product-led growth pathways that drive adoption, activation, expansion, and retention.
• Identify packaging and monetization opportunities, including what should be bundled, premium, cross-sold, or used to support upgrade motions.
• Partner with UX and research to turn customer needs into intuitive, high-value product experiences for both external-facing and internal government use cases.
• Drive alignment among senior leaders across engineering, design, product marketing, sales, customer success, finance, and other business stakeholders.
• Use customer feedback, product usage data, market signals, and commercial input to make disciplined prioritization decisions and document best practices for Emerging Product Team.
• Establish success metrics for GXI, including adoption, engagement, customer value, operational impact, expansion, retention, and revenue impact.
• Communicate roadmap, strategy, tradeoffs, and outcomes clearly to executive and cross-functional audiences, including Board-level presentation slides.
• Partner with executive leadership to define long-term investment priorities.

Product Director

Product Manager

• Own the product outcome of the team end to end — from problem definition through accepted, in-production software. You hold the roadmap commitment and the quality bar.
• Direct the agent array across three execution modes — Interactive (real-time pairing with an agent), Supervised (agents propose changes; you review and gate each pull request), and Fully Autonomous (agents execute a scoped workstream end to end; you review the output).
• Implement production front-end code from the same repository as the engineering team, under engineering review. You deliver the user experience directly rather than specifying it for others to build.
• Apply product and design rigor at every stage — discovery, user research, information architecture, interaction design, and prioritization — and ensure that increased build velocity does not compromise upstream rigor.
• Author the prompts, evaluation criteria, and acceptance criteria that convert product intent into work an agent can execute and a verifier can validate .
• Enforce the human review gate and accessibility standards in partnership with the lead engineer, ensuring no agent-generated code reaches production without senior human review and that WCAG conformance and compliance requirements are designed in from the outset.
• Set and maintain the team’s delivery cadence and contribute improvements to the shared operating model that other delivery teams adopt.

AI Product Lead

Program Manager

• Stay knowledgeable on government buying, competitive landscapes, and emerging digital government needs.
• Curate and maintain a library of enablement assets—guides, workflows, process documents, certifications, and job aids.
• Translate complex product information into clear, digestible resources for frontline teams to drive deeper knowledge of what we sell and why it matters.
• Partner with product teams to ensure post‑sales teams understand new releases, roadmap shifts, and technical capabilities.
• Partner with leadership and use data analysis to identify skill gaps, streamline processes, ensure consistent customer experience, and drive expansion and growth.
• Collaborate with Implementation, Support, and Product to ensure training reflects operational needs and evolving customer challenges.
• Track enablement effectiveness through assessments, certifications, quality audits, CSAT trends, program metrics, and Experience Partner impact stories.
• Facilitate live training workshops, virtual sessions, and small‑group coaching.
• Serve as a trusted advisor to post‑sales leadership on enablement strategy and talent readiness.
• Engage in structured call listening and call coaching programs, one-to-one coaching, and training to support initiatives, as applicable.
• Build structured, competency-based enablement pathways for CSCs and Experience Partners, aligned to customer lifecycle stages and outcome delivery.
• Develop a standardized playbook for Customer Success Consultants and a toolkit for Experience Partners to address common government customer challenges.

CX Enablement Program Manager

Video Editor

• Ensure the production of high-quality video content for Public Sector customers.
• Take on additional duties as required by the business.
• Indexing content, conducting quality assurance checks, and supporting operational needs as they arise.
• Maintain effective communication with team members across various time zones.

Streaming Video Producer

Business Development Rep

• Meet or exceed monthly and quarterly quota targets for qualified sales meetings to include but not limited to meetings completed, pipeline per BDR attainment goals
• Build and execute a territory plan aligned with your assigned Field Sales partners
• Generate pipeline through a mix of inbound lead qualification and strategic outbound prospecting
• Maintain a clean, accurate, and current Salesforce pipeline to support forecasting and revenue visibility
• Consistently engage government leaders with compelling, relevant messaging that reflects Granicus’ differentiated platform value
• Own inbound lead follow-up by immediately contacting, qualifying, and nurturing marketing-generated leads and website inquiries
• Proactively identify, research, and engage target accounts and key stakeholders through phone, email, and multi-touch outreach
• Demonstrate strong cold-calling discipline, confidently initiating conversations with Directors, Executives, and C-suite leaders
• Partner with Account Executives to: Build and maintain territory and account plans
• Align messaging, timing, and target personas
• Generate qualified discovery meetings that convert into sales opportunities and pipeline
• Participate in marketing programs, campaigns, and events to support funnel creation (may include outbound event promotion or attendance)
• Effectively plan and manage daily and weekly outreach activity to ensure timely follow-up and coverage
• Maintain detailed and accurate records of all activities, contacts, and accounts in Salesforce
• Continuously develop knowledge of: Granicus products and platform capabilities, GovTech industry trends, and Competitive landscape and differentiation
• Participate in regional sales meetings, team calls, and enablement sessions to continuously improve performance

Business Development Representative

Events

• Coordinate and execute webinars and tradeshows, including scheduling, registration setup, platform configuration, and event management
• Manage all event logistics, including customer speaker preparation, stakeholder communication, and internal team coordination
• Develop and execute workflows that support event promotion, registration nurture, follow-up communications, and pipeline tracking
• Collaborate with Marketing to measure event performance, track engagement, and report on pipeline impact
• Integrate AI-powered workflows to optimize scheduling, streamline attendee communications, and enhance post-event data analysis for increased efficiency
• Perform comprehensive quality checks on event setups, platform functionality, and communications to ensure readiness
• Facilitate post-event activities, including sending follow-up communications, analyzing performance metrics, and documenting execution details
• Maintain clear documentation of event workflows, process improvements, and outcomes

Events Coordinator

Affiliate Manager

• Develop, grow, and manage strategic customer relationships.
• Create and deliver effective presentations and proposals to address specific needs of a customer or prospect.
• Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
• Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
• Identify and develop customer engagement and recognition opportunities.
• Drive organic growth by leveraging current book of business and relationships.
• Collaborate with Granicus leadership to shape development of new services based on customer demand and insight.
• Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes.
• Represent Granicus in speaking roles, panel participation, and internal or external engagements.

Senior Experience Partner

QA Engineer

• Help refine our existing processes around Quality Engineering, and champion these processes throughout the entire organization
• Demonstrated knowledge of general accounting and fund accounting principles is required.
• Strong experience using AI tools to implement automated tests (preferably Cursor, Playwright AI, Robot framework, etc).
• Advocate for automated testing and converting all manual tests to automated tests.
• Identify metrics for QE success, and report on these metrics inside and outside the engineering group including measuring improvements in automation efficiency, test coverage, and defect detection enabled by AI.
• Be responsible for career development of QEs within your group
• Run one-on-ones on a regular cadence
• Embed AI-assisted testing practices into day-to-day QA workflows to improve efficiency, test coverage, and overall software quality
• Guide and enable QA engineers in the effective use of AI tools and practices, ensuring consistent adoption across the team
• Help QEs identify areas for improvement, create plans to improve, and execute improvements

Quality Assurance Manager

Security Engineer

• Design and Build the AI Security Control Plane.
• Design and implement scalable controls for AI-enabled development and operations.
• Establish secure patterns for: LLMs and agents, AI-assisted development model and inference access data protection and governance, AI telemetry and visibility.
• Create guardrails that enable safe AI adoption without slowing engineering velocity.
• Partner with Product Security and Engineering to evolve the SDLC for an AI-enabled world.
• Embed security directly into developer workflows through: pipeline enforcement, AI-aware testing, secure coding patterns, and automated controls.
• Help shift vulnerability management from reactive patching toward systemic risk reduction.
• Partner with Cyber Defense teams to address how AI changes: attacker behavior, detection and response, vulnerability exploitation, and operational tempo.

Principal Engineer, AI Security

Account Executive

• Drive sales generation and foster market expansion within the designated territory.
• Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
• Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions.
• Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential.
• Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement.
• Guide and educate prospects through the purchasing journey, providing insights and assistance as needed.
• Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
• Gain deep insight into intricate customer requirements across operational, business, and technical domains, tailoring solutions accordingly.
• Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies.
• Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals.
• Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation.
• Actively pursue leads generated through personal efforts and marketing initiatives, ensuring no opportunity is left untapped.
• Assist in formulating sales strategies in collaboration with the management team, drawing on market insights and client feedback.
• Maintain meticulous documentation of all interactions, activities, and correspondence in our Salesforce CRM system.
• Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers, providing comprehensive insights into sales performance and market trends.
• Be prepared to travel up to 50% of the time to engage with clients and prospects effectively.

Enterprise Account Executive

Account Manager

• Nurture and maintain complex existing accounts and foster market expansion within the designated territory.
• Serve as a trusted advisor to clients, offering strategic guidance and proactively addressing challenges or concerns.
• Negotiate contract renewals and service agreements, securing favorable terms while ensuring client retention and satisfaction.
• Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
• Craft and communicate compelling value propositions to prospective clients, highlighting the unique benefits of our solutions.
• Facilitate collaborative selling opportunities with partners, leveraging synergies to maximize sales potential.
• Lead pursuit teams for larger-scale opportunities, orchestrating efforts for comprehensive client engagement.
• Guide and educate prospects through the purchasing journey, providing insights and assistance as needed.
• Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
• Gain deep insight into intricate customer requirements across operational, business, and technical domains, tailoring solutions accordingly.
• Independently create and deliver customized presentations on Granicus, showcasing its potential to revolutionize public engagement strategies.
• Coordinate internal resources, including sales support, marketing, and solution consultants, to deliver compelling pitches and proposals.
• Oversee all aspects of sales activities within the assigned territory, from prospecting and tracking to opportunity management, revenue forecasting, and contract negotiation.
• Actively pursue leads generated through personal efforts and marketing initiatives, ensuring no opportunity is left untapped.
• Assist in formulating sales strategies in collaboration with the management team, drawing on market insights and client feedback.
• Maintain meticulous documentation of all interactions, activities, and correspondence in our Salesforce CRM system.
• Prepare and deliver quarterly business reviews to Sales Management, Senior Management, and peers, providing comprehensive insights into sales performance and market trends.
• Be prepared to travel approximately 25% of the time to engage with clients and prospects effectively.

Strategic Account Manager

Data Analyst

• Develop lakehouses/warehouses, dataflows and semantic models in Microsoft Fabric under established standards and guidance
• Design, develop, and maintain Power BI dashboards and reports
• Apply best practices for data modeling, DAX, and report performance optimization
• Collaborate with stakeholders to understand their data needs
• Ensure the accuracy and reliability of data presented in the dashboards
• Train end-users on how to use the dashboards and reports effectively
• Troubleshoot data-related issues and maintain the Power BI infrastructure
• Stay updated with the latest Power BI features, updates, and best practices
• Conduct descriptive and diagnostic analysis to identify trends, risks, and improvement opportunities.

AI Engineer

• As an Agentic AI Architect and value engineer, you will be the lead AI technical expert in strategic sales pursuits.
• Generate $1,000,000 in pipeline annually leveraging professional network, partnerships and relationships from 10+ years experience in government or public sector technology.
• Conduct a high volume of AI discovery calls with public sector prospects and existing Granicus customers.
• Partner with BDRs and AEs on early stage discovery, as well as AI Value Engineers to compel senior City, County and State leaders to engage in co-development programs with Granicus.
• Own opportunity progression from initial conversation through qualified opportunity; partner with AI Process Analysts on continued opportunity progression.

AI Architect, Value Engineer

Full-stack Engineer

• Own the generator-verifier architecture — the loop in which generator agents produce changes and verifier agents validate them.
• Define agent orchestration patterns — including secure state and credential handling.
• Build and operate CI/CD for high volume of autonomous pull requests.
• Establish eval-driven development as the default discipline.
• Own the security boundary — explicit mapping from NIST controls to pipeline guardrails.
• Serve as the final human accountability gate — no agent-generated code reaches production without senior human review.
• Define the engineering standards inherited by every team.