Customer Success Consultant

Granicus

Customer Success Consultant at Granicus supporting government organizations to enhance citizen engagement through technology. Acting as strategic advisor and managing client relationships to maximize SaaS solutions.

Posted 6/26/2026full-timeRemote • Colorado, Minnesota, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $60,600 - $73,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
Conduct quarterly Strategic Review meetings with each customer to assess progress, align on goals, and identify new opportunities.
Develop and maintain shared Success Plans that outline customer objectives, key milestones, and success metrics.
Provide annual Budget Planning Documents to support customers in securing internal funding and planning for future investments.
Build deep relationships through in-office visits, conference attendance, and tradeshow engagements as needed.
Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
Collaborate cross-functionally with Sales, Implementation, and Support to resolve issues and deliver value.
Analyze customer usage data and engagement metrics to inform proactive outreach and strategic recommendations.
Monitor customer health and implement mitigation strategies to reduce churn risk.
Identify and nurture expansion opportunities through consultative conversations and strategic planning.
Partner with Sales to co-develop account growth strategies and support upsell/cross-sell initiatives.
Present tailored value propositions to executive stakeholders.
Champion the voice of the customer internally, advocating for product enhancements and service improvements.
Maintain accurate and up-to-date records in CRM and customer success platforms.

Requirements

What you’ll need

3–5+ years of experience in customer success, account management, or consulting, preferably with strategic or enterprise clients.
Proven ability to manage executive relationships and lead strategic planning conversations.
Strong analytical skills and comfort with data-driven decision-making.
Excellent communication, presentation, and interpersonal skills.
Experience with CRM systems (Salesforce preferred) and customer success tools.
Willingness to travel up to 25% for client meetings, conferences, and events.
Familiarity with public sector organizations is a plus.

Benefits

Comp & perks

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisstrategic planningcustomer success managementbudget planningsuccess metrics developmentchurn risk mitigationaccount growth strategiesconsultative selling

Soft Skills

relationship buildingcommunication skillspresentation skillsinterpersonal skillsanalytical skillscollaborationadvocacy