GOL Linhas Aéreas

Auditor

• Apoiar o planejamento anual e o cumprimento do cronograma de certificação SOX;
• Avaliação do ambiente de controle da Cia, através de entrevistas e testes que garantam conformidade com os requisitos do Sarbanes-Oxley (Sox);
• Execução de testes de auditorias contínuas e spot, com foco na avaliação de conformidade e efetividade dos processos e controles associados;
• Auxiliar no acompanhamento das inconsistências e oportunidades de melhorias identificadas pelas áreas de Auditoria Interna, Controles Internos e Auditoria Externa.

Auditor II

Analyst

• Support risk assessments and effectiveness testing of internal controls, ensuring adherence to key governance frameworks such as COSO and compliance of processes with internal and external regulations;
• Support activities related to business controls, including the effectiveness of critical applications and the integrity of processed information;
• Contribute to Sarbanes-Oxley (SOX) compliance efforts, ensuring controls are well-designed, documented and aligned with regulatory requirements;
• Assist in preparing clear, concise reports, tailoring the level of detail to the target audience (internal audit, executive management or board);
• Analyze and evaluate the adequacy and effectiveness of action plans, monitoring timelines and the mitigation of residual risks;
• Support continuous improvement initiatives by automating control testing and optimizing evidence and metrics;
• Promote an internal controls culture through presentations, training sessions and workshops;
• Act as a facilitator for external audits, ensuring the integrity and timeliness of information provided by the business areas.

Internal Controls Analyst, Mid-level

• Contribute to the consolidation of branch financial statements into the head office through execution of the monthly accounting close process;
• Ensure that entries are recorded within the correct accounting period by analyzing and tracking documents and preparing monthly provisions;
• Facilitate cross-functional coordination to resolve inconsistencies by interfacing with teams and maintaining and improving system configurations;
• Support national and international internal and external audits by monitoring and clarifying audited processes and providing evidence of the effectiveness of HR, accounting, and financial controls and processes;
• Leases in local and foreign currency (IFRS 16 standard);
• Schedules to support explanatory notes;
• Variance analysis of balance sheet and income statement accounts

Accounting Analyst III

• Triage support tickets, classifying them by system, type, and level of complexity;
• Handle resolution of basic-level tickets in AMOS, including correcting simple errors, registering positions and serial numbers (SNs), and making minor adjustments;
• Support resolution of basic-level tickets in FleetCycle, escalating cases that require deeper technical analysis to Analyst II;
• Participate in continuous process improvement initiatives and the team's technical development tracks.

Maintenance Analyst I – Systems

• Analyze and ensure the consistency of GOL's job descriptions;
• Prepare and analyze job and salary studies using information obtained from the business areas;
• Analyze and ensure the data required to update the salary table through market surveys;
• Prepare and analyze studies on changes and the creation of company structures based on inputs from the business areas and by supporting the BP team;
• Contribute to and analyze the company's salary budgeting through analysis of job and salary structures and information from payroll and internal HR consulting;
• Conduct compensation benchmarking, analyzing company practices versus the market to support external competitiveness and GOL's compensation policies;
• Support the preparation of job evaluations, ensuring internal consistency across areas.

People & Culture Analyst II – Compensation

Account Executive

• Act strategically to ensure retention of major accounts and to prospect new clients in the freight market, aiming to meet monthly targets with the franchise network and to increase the area's revenue.
• Manage the sales cycle for new clients, from prospecting to closing, maintaining strong relationships and cross-functional collaboration with internal departments.
• Ensure acquisition of new freight clients and maintenance of the current portfolio to meet monthly targets established by the Cargo Directorate, while adhering to the company's safety standards.
• Seek opportunities in the freight market by offering the company's products and services.
• Act proactively to resolve day-to-day issues related to your portfolio in order to meet client expectations, providing effective solutions.
• Must be available to travel to all states of Brazil.

Sales Executive I

• Support the implementation and ongoing maintenance of corporate talent attraction and development programs (Corporate and Technical Internship Programs) and the recognition program (Reconhecer), ensuring governance, end-to-end execution, communication and results analysis to strengthen the employee experience and organizational culture.
• Manage the end-to-end Corporate and Technical Internship Program, including cycle planning, alignment with client areas, timelines, communications, materials and program governance;
• Support attraction and selection processes for interns in partnership with internal areas and external vendors, ensuring organization, candidate experience and adherence to program criteria;
• Organize and deliver onboarding, development and monitoring tracks for interns (meetings, trainings, forums, leadership schedules), ensuring logistical quality and engagement;
• Monitor program indicators and outcomes (e.g., participation, satisfaction/NPS, deadlines, conversions, quality of deliverables), producing analyses and reports to support decision-making and continuous improvement;
• Ensure operational relationship and management with vendors (when applicable), including scope alignment, deadlines, deliverables and control of materials and payments within internal processes;
• Manage the Corporate Recognition Program – Reconhecer, ensuring governance, communication and execution across the following streams: Length-of-service recognition; Monthly recognition of outstanding customer service; Implemented ideas in ColaboraGOL;
• Manage the exchange of compliments between employees, based on organizational values;
• Ensure rigor and integrity in curation, validation and counting processes to define recognized winners, guaranteeing traceability, compliance with rules and fairness;
• Plan, organize and execute the Annual Recognition Event in partnership with the Events team, coordinating vendors, schedule, production, communications, guest list, scripts and materials, ensuring a high-quality experience and operational excellence;
• Work collaboratively with People & Culture areas and other stakeholders (Internal Communications, Operations/Customer Service, IT, business areas), ensuring alignment and timely delivery;
• Propose improvements to processes and program experiences, contributing to the continuous evolution of a recognition culture and talent development.

People & Culture Analyst II – Human and Organizational Development

Data Analyst

• Be the analytical authority on Smiles’ critical topics, setting direction (frameworks, metrics, causality, governance) and enabling executive-level decisions with high impact and scale.
• Define analytics frameworks and standards (North Star, metric trees, experiment/causal inference methodology, dashboard guidelines) and ensure adoption;
• Lead strategic cross-functional “bets” addressing complex problems with a high degree of uncertainty, connecting product, business and data to elevate decision-making maturity;
• Act as an internal consultant to the executive team: craft executive narratives, prioritize by impact, risk and effort, and validate results;
• Mentor and serve as a technical reference for the team’s analysts with the objective of developing successors (capability building, learning paths, quality calibration).

Data Analyst – Specialist, Data & Analytics

Customer Support

• Ensure an exceptional and consistent experience throughout the customer journey;
• Monitor key satisfaction metrics (NPS, CSAT, CES);
• Identify root causes of detractors and report strategic insights monthly;
• Align experience standards with partner areas;
• Manage related vendors;
• Coordinate the Customer Feedback cycle;
• Monitor experience indicators;
• Map, analyze and optimize customer journeys;
• Consolidate strategic insights and recommendations;
• Lead continuous improvement initiatives;
• Work cross-functionally with internal teams and external partners;
• Identify opportunities to evolve processes, policies and channels;
• Prepare executive reports, dashboards and management analyses;
• Promote a customer-centric culture;

Customer Experience Coordinator

Engineer

• Develop major aircraft modifications (STC/CST) in conjunction with suppliers;
• Monitor and ensure the correct execution or improvements in the application of modifications and repairs on-site;
• Validate and make decisions based on system and component monitoring indicators, aiming to increase fleet reliability and reduce maintenance-related downtime;
• Develop new projects focused on reliability, modernization and cost reduction (cross-departmental);
• Plan and participate in airworthiness discussion/development forums with internal (tactical level) and external stakeholders, acting as an active engineering voice with opinions and technical assessments, as well as assigning tasks to other team members;
• Provide technical support to internal customers (GOL) by consulting the maintenance manual, component manuals and applicable regulations (with a focus on aircraft release for return to service);
• Approve technical data, regardless of complexity, issued by regulatory agencies and manufacturers of products and articles operated by GOL;
• Validate technical documents, regardless of complexity, to ensure compliance with technical data issued by regulatory agencies and manufacturers of products and articles operated by GOL;
• Source alternative materials and equivalent tools (as allowed in technical manuals);
• Develop alternative materials and equivalent tools (not specified in technical manuals);
• Drive improvements to our processes and/or products across departments, based on reliability data, safety, in-service difficulty reports, Safety department actions, aviation authorities, and the Continued Analysis and Supervision System (SASC);
• Prepare management reports of a technical, safety, financial and customer-experience nature;
• Develop manuals and programs;
• Request warranty coverage for application of SBs, SLs, consumables and aircraft under warranty;
• Analyze repair documentation issued by major-component repair shops upon request;
• Verify, prepare and approve data affecting aircraft weight and balance;
• Enter tasks, intervals and applicability to enable control and management of all tasks within the Aircraft Maintenance Program;
• Periodically evaluate the effectiveness of the maintenance program;
• Identify and report hazards in operations.

Aircraft Maintenance Engineer – Avionics

Backend Engineer

• Feature Development: Code front-end components (React) and back-end endpoints (FastAPI) for small to medium tasks, following the team's standards.
• AI-assisted Learning: Actively use LLM tools and prompt engineering to solve logic problems, debug code, and learn new libraries.
• Maintenance and Quality: Perform bug fixes, write simple unit tests, and ensure technical documentation is kept up to date.
• Exploration of New Tools: Support the implementation of automations using the Antigravity and Kiro ecosystems, under the guidance of Senior and Mid-level developers.
• Squad Collaboration: Actively participate in ceremonies (Dailies, Plannings) and be open to receiving feedback during code reviews.

Junior Python Developer

Risk

• Act as the IT governance focal point for internal and external audits
• Monitor evidence, including collection, validation and organization of documents
• Participate in meetings with internal teams and auditors, managing status reports and alignments
• Continuously monitor risks within the IT Directorate, ensuring visibility and appropriate remediation
• Define, structure and track action plans to mitigate risks and non-conformities
• Propose and implement mitigating controls aligned with governance best practices
• Support the identification and design of new internal controls
• Update the control matrix based on COBIT
• Proactively follow up on deadlines and deliverables with responsible areas
• Participate in governance projects

Governance Specialist

Project Manager

• Support the management and monitoring of data projects, ensuring alignment across teams and a focus on value delivery;
• Understand business requests and translate them into clear, concise, and well-structured user stories for the development team;
• Prioritize and organize the product backlog, ensuring alignment with strategic objectives;
• Analyze the impact of scope changes, contributing to decision-making with a product and project perspective;
• Actively participate in agile ceremonies and rituals (planning, review, retrospective, refinement, etc.), promoting collaboration and continuous improvement;
• Validate deliveries with the team, ensuring compliance with acceptance criteria and business expectations;
• Work in synergy with different stakeholders, promoting alignment, clear communication, and a focus on results.

IT Project Analyst I

• Conduzir análises avançadas de CX, integrando dados de NPS, CSAT, CES, VoC, reclamações, jornadas, canais digitais e dados operacionais;
• Ser responsável pela visão analítica end-to-end da experiência do cliente, garantindo coerência entre métricas, indicadores e decisões;
• Desenvolver e evoluir dashboards executivos e modelos analíticos, suportando decisões estratégicas e acompanhamento de performance;
• Identificar drivers estruturais de satisfação, detratores e churn, com análises de causa raiz e recomendações priorizadas;
• Atuar de forma consultiva junto às lideranças, apoiando definições estratégicas com dados e cenários;
• Definir métricas, metodologias e padrões de análise de CX, promovendo governança e qualidade analítica;
• Apoiar no desenvolvimento técnico do time de CX;
• Apoiar programas de VoC e iniciativas estratégicas de CX, garantindo leitura integrada de dados quantitativos e qualitativos.;

Customer Experience Data Analyst II

• Analyze company routines and, through in-depth studies, identify opportunities to improve maintenance processes.
• Create controls and KPIs for the department's key procedures.
• Continuously seek opportunities for improvement and efficiency gains in long-term maintenance planning processes, proposing changes to the maintenance structure.
• Identify areas for improvement in the company's long-term maintenance planning.
• Perform heavy maintenance scheduling, including medium- and long-term projects (5-year plan).
• Execute monthly close-out of maintenance scenarios.
• Run scenario simulations related to budget cycles.
• Develop Power BI dashboards to present the area's KPIs.
• Contribute to the development of planning processes through analysis together with the responsible team members.
• Contribute to the medium- and long-term strategic plan by balancing demand with maintenance capacity, identifying opportunities to improve scheduling, increasing slot efficiency, and anticipating technical and operational risks.