GOL Linhas Aéreas

Operations

• Prepare executive materials for Managers, Directors and Vice Presidents on punctuality using delay data provided by the Data Analytics team, suggesting actions and influencing decision-making.
• Create presentations for weekly punctuality alignment meetings with areas involved in company operations using Delay Code data provided by the Data Analytics team.
• Analyze data provided by Gol’s Data Analytics team or by external systems (e.g., ANAC statistical data, Cirium) that offer important information about our operational performance and that of our competitors (e.g., on-time performance, ground time, performance by time-of-day), and propose actions to improve operational efficiency (e.g., reducing actual ground time, improving performance in critical time windows).
• Use Continuous Improvement tools (PDCA, DMAIC, Ishikawa diagram, 5W2H) to identify root causes of problems and define corresponding actions.
• Monitor the progress of improvements to be implemented through follow-up with the areas involved in punctuality.
• Define the assumptions for delay code assignments, including the company’s Delay Code table and the Gantt table for standard processes.
• Review delay codes assigned by airports and validate that they are attributed according to the assumptions established by the On-time Performance team, proposing changes and clarifications when necessary. Correctly assigned delay codes are essential for identifying root causes.
• Analyze the planned network/schedule in advance, identifying sensitive points and risks to punctuality. When applicable, suggest changes to the network planning team and ensure punctuality considerations are addressed.
• Analyze operational efficiency target results provided by the Data Analytics team and provide input to build action plans together with the relevant areas. Ensure execution of those action plans through weekly alignment meetings.
• Represent the area, as needed, in meetings with external stakeholders (e.g., Air Navigation Management Center) and suppliers, leading discussions to diagnose problems and jointly develop solutions.

Flight Operations Analyst II

Analyst

• Act as the focal point for opening new bases and for infrastructure follow-up, defining and maintaining methods, rituals, schedules, risk management, budget and performance indicators (KPIs).
• Monitor the progress of activities, identify critical factors and escalate issues for decision-making.
• Plan and coordinate the go-live of new operations, providing executive reporting, checklists and compliance dossiers.
• Oversee operational and commercial feasibility studies.
• Define operational base requirements with business areas (layout, passenger flows, suppliers) and actively participate in base opening governance.
• Address critical issues to support international markets and monitor post-opening performance.
• Manage relationships with external stakeholders.
• Coordinate with airport operators/administrators (e.g., AENA, GIG) and local authorities regarding infrastructure requirements (dedicated gates, hybrid boarding/deplaning), technology (e.g., biometrics, Wi-Fi) and schedules.
• Ensure compliance with ANAC, AVSEC, SGSO, team accreditation and submission of PSESCA according to contractual and regulatory requirements.

Senior Airport Infrastructure Analyst

Support Engineer

• Install, configure, relocate and upgrade IT equipment (desktops, laptops and peripherals), ensuring compliance with corporate standards.
• Log, categorize and close requests via the ticketing system, strictly meeting response time and quality SLAs.
• Asset Control: Monitor and report physical movement of IT inventory, safeguarding the company's technology assets across its various sites.
• Verify the physical integrity of the technology environment and document inventory changes resulting from field interventions.
• Actively collaborate on technology rollouts and implementation of new systems or infrastructures on a national level.

IT Support Technician

Software Engineer

• Apply engineering techniques, programming and data analysis to improve the reliability of systems and equipment.
• This position involves using Python and other analytical tools to develop predictive models, identify failure patterns and propose innovative engineering solutions.
• Develop information tools, algorithms, dashboards and queries to monitor and improve the performance of the fleet’s aircraft, their components and the business as a whole.
• Analyze historical maintenance and operations data to identify root causes of failures and recommend corrective and preventive actions.
• Apply and stay up to date with data analysis techniques, artificial intelligence and machine learning to create predictive models that anticipate failures and optimize preventive maintenance.
• Collaborate with maintenance, operations and engineering teams to increase asset reliability and availability.
• Identify and report operational hazards.
• Seek structural solutions for analytical decision-making processes by combining data and indicators.

Engineering Analyst I

Business Analyst

• Diagnose complex issues in critical systems in a timely manner, mitigating risks to airline operations.
• Prioritize support requests by balancing incident criticality with system enhancement demands.
• Clearly and promptly communicate the status of technical issues to non-technical stakeholders during crises or outages.
• Interact with external system vendors (e.g., Sabre, Netline) to open and follow up on technical support tickets.
• Strong self-discipline, teamwork, and readiness to make decisions and escalate issues.
• Resilience to work in a critical, crisis-prone environment.
• Ability to communicate with diverse audiences, present ideas, and coordinate projects.
• Familiarity with agile methodologies.
• Ability to handle challenges and obstacles, demonstrating strong problem-solving and decision-making skills.
• Understanding of programming concepts, system architecture, and infrastructure.

IT Business Analyst II

• Definir e comunicar a visão do produto, garantindo que o roadmap esteja alinhado aos objetivos estratégicos da área;
• Traduzir demandas complexas de negócio em soluções tecnológicas viáveis, atuando como ponte entre as áreas técnicas e operacionais, garantindo que os requisitos sejam compreendidos por todos os envolvidos e entregues com qualidade;
• Gerenciar backlog de forma estratégica e priorizar entregas com alto impacto para o negócio, tomando decisões assertivas sobre o que priorizar, equilibrando urgência, valor de negócio e capacidade técnica do time;
• Atuar em ambientes com múltiplos stakeholders e agendas concorrentes, conduzindo alinhamentos, facilitar tomadas de decisão e manter foco nos objetivos do produto, mesmo diante de interesses diversos.
• Equilibrar a gestão de débitos técnicos com a entrega de novas funcionalidades, garantindo a sustentabilidade e escalabilidade das soluções de longo prazo;
• Liderar sessões de refinamento técnico e funcional com o time de desenvolvimento, garantindo que as histórias de usuário contenham critérios de aceite claros e testáveis

Analista de Negócios III

• Validate aircraft groundings for maintenance
• Define investigations/tests to be performed by maintenance technicians
• Issue technical bulletins/technical notices to GOL internal stakeholders
• Assist in the development of major aircraft modifications (STC/CST)
• Monitor proper execution of, and/or propose improvements to, the application of modifications and repairs on-site
• Analyze failures and propose fleet-level mitigation solutions
• Support the implementation of new projects
• Provide technical support to internal customers (GOL)
• Analyze and issue technical opinions on low- and medium-complexity data
• Issue and update technical documents
• Register materials resulting from projects, risk analyses, and technical documents
• Develop process and/or product improvements
• Prepare management reports related to technical, safety, financial, and customer experience aspects
• Develop procedures and normative instructions
• Request warranties related to the application of SB, SL, consumables, and aircraft under warranty
• Analyze repair documentation issued by repair stations
• Enter tasks, intervals, and applicability data into the system
• Identify and report hazards in operations
• Know and comply with GOL's Environmental Policy

Senior Engineering Analyst – Avionics

• Map, analyze and support the renewal of Interline contracts and agreements with international GSAs.
• Develop and support the implementation of sales policies for international business.
• Conduct international data analyses to support strategic decisions (SteerCo, base reactivation, commercial performance).
• Support the definition of short- and medium-term strategic guidelines for the International area.
• Assist in the preparation of business cases for implementing new business lines, solutions and products.
• Support the definition of business objectives, project goals and sales targets for the commercial force (GSAs, partners and executives).
• Prepare and present plans, targets, products and International results in internal and executive forums.
• Analyze sales commission reports and other financial reports related to the area.
• Support and request issuance of Purchase Requisitions and Purchase Orders (POs) for payments to suppliers, partners and franchisees.
• Maintain regular coordination with Procurement to follow up on new bids, contract renewals and supplier scopes.
• Provide administrative and operational support for relationships with international GSAs.

Process Analyst – Management III

Security Engineer

• Collaborate to ensure the operational security policy is understood, implemented, and maintained at all levels of the organization in compliance with NODSO;
• Ensure that all security procedures are being followed to standard, maintaining the highest levels of safety;
• Establish interaction with all operational areas of the company for the implementation of AVSEC requirements;
• Identify and report hazards in operations to the Operational Safety Directorate through the AQD;
• Monitor and evaluate the delivery of security objectives.

Operational Security Specialist

Financial Planning and Analysis

• Responsible for posting and monitoring payments in our systems.
• Verify that payment requests comply with the budget plan.
• Monitor validation of services provided by requesting departments for payment postings via SAP, and follow up on subsequent payments.
• Collaborate with Operations, Operational Safety, Procurement and Commercial teams to ensure area needs are met.
• Map operational impacts and propose solutions to ensure continuity of operations during contract renewals and/or emergency hires.
• Interact with airport operators, service providers and suppliers.
• Participate in meetings by providing the finance perspective and representing the company in discussions with external clients.
• Track timeliness indicators and supplier contract compliance.

Junior Administrative Analyst – Finance

• Develop and monitor pricing strategies for various products and services.
• Conduct price elasticity studies and assess impacts on sales and margins.
• Prepare reports and presentations for senior management with recommendations for price adjustments.
• Develop advanced analyses, exploratory studies, and analytical models to identify opportunities, risks, and trends.
• Use BI tools and systems for analysis and scenario simulation.
• Monitor performance indicators related to pricing.
• Create and maintain dashboards and executive reports, ensuring clarity, reliability, and actionability of information.
• Conduct ad hoc analyses to support tactical and strategic decision-making.
• Identify opportunities for automation, process improvement, and enhancement of analytical solutions.

Senior Pricing Analyst – Data & Modeling Focus

• Receive and review hotel closing reports, including charge slips, receipts and other expense supporting documents;
• Reconcile room stays and hotel services for billing purposes;
• Analyze consumption, room nights, applied rates and any discrepancies;
• Validate the issuing CNPJ of invoices against the place of use (hotel, served unit and cost center);
• Post invoices in the system for financial payment and fiscal posting;
• Monitor receipt of invoices by the tax department;
• Track invoice payment status with Finance;
• Provide support to employees, third parties and suppliers regarding travel and lodging processes;
• Identify, report and help prevent process failures, operational inconsistencies and financial risks;
• Contribute to meeting the annual budget and departmental KPIs by analyzing expenses related to lodging, travel, and passenger and crew accommodations, promoting cost awareness and identifying savings opportunities.

Administrative Analyst I

• Support the area Specialist in the development of Training Programs, and in the creation and updating of instructional materials
• Support leadership in managing training programs, the continuous improvement program, and educational projects
• Participate in meetings and decision-making
• Develop, structure, and update training content
• Ensure that training complies with legal and regulatory requirements
• Monitor that Regulatory Training content complies with applicable requirements
• Develop, together with the subject Specialist, policies and procedures to standardize and ensure compliance of training processes
• Oversee the execution of Corrective Action Plans related to internal and external training audits
• Conduct observations and support the development of improvement actions for trainings
• Carry out activities related to the implementation of Safety Objectives and performance indicators assigned to the area
• Monitor and support the technical and regulatory analysis of requests from the Training Needs Survey (LNT).

Senior Aircraft Maintenance Training Analyst

Compliance

• Train and support business areas in decision-making, taking into account the Company's Compliance Program guidelines, applicable laws and industry regulations, and Ethics & Compliance best practices;
• Act as a guardian of the Compliance program, contributing to the development and execution of the Integrity Program, including reviewing monitoring activities, conducting third-party due diligence in accordance with policies and procedures, developing and delivering training, and advising employees on new Compliance policies, procedures, processes and systems;
• Act as an advisor to business areas, preparing recommendations that align with the Compliance Program guidelines;
• Handle compliance matters across different areas and functions;
• Build and maintain a network of relationships to promote the dissemination of Compliance knowledge and initiatives;
• Identify risk areas and propose improvements to create processes that are better aligned with the company's needs;
• Evaluate and analyze process risks based on strategic business analysis, applicable regulations and codes;
• Propose strategic solutions and improvements and submit them to the area's Coordination.

Senior Compliance Analyst

Account Executive

• Monitor and analyze market trends, identifying business opportunities with travel agencies
• Monitor GOL's competitiveness in the market and propose adjustments
• Ensure achievement of sales targets and performance indicators defined for the channel
• Implement and follow the commercial strategy for the segment, developing specific actions and campaigns
• Develop and strengthen commercial relationships, acting as a strategic partner to agencies
• Promote knowledge of GOL's products, services, processes, policies and commercial practices
• Prepare and deliver commercial presentations and strategic meetings with clients
• Represent GOL at events and promotional activities, reinforcing the brand within the agency channel
• Support internal and external requests, working cross-functionally and collaboratively with other areas.