IT Business Analyst I

GOL Linhas Aéreas

Business Analyst role at GOL Linhas Aéreas supporting IT demand prioritization and communication. Collaborating with stakeholders and managing external vendor interaction for technical issues.

Posted 7/1/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and the ability to communicate effectively with diverse audiences, bridging the gap between business and technology. Familiarity with agile methodologies and basic IT concepts supports effective collaboration in a critical environment.

Highest-signal resume keywords

Agile MethodologiesBasic IT KnowledgeCommunication SkillsTechnical Ticket ManagementOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Programming ConceptsSystem Architecture UnderstandingInfrastructure KnowledgeCloud ConceptsSoftware Development Understanding

Soft Skills

TeamworkDisciplineResilienceClear Communication

Certifications & Qualifications

Bachelor's Degree in Progress or Completed

Industry Keywords

Technical Issue TrackingStakeholder CommunicationRequest PrioritizationBacklog Management

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support the prioritization of requests, balancing the criticality of system enhancement requests, keeping the queue/backlog organized and with updated status.
Support clear and prompt communication of technical issue status to non-technical stakeholders, especially during outages, under the guidance of the team.
Interact with external system vendors to open and track technical tickets, ensuring documentation, evidence and project follow-up.
Demonstrate a sense of organization, teamwork and discipline to monitor outstanding items, follow-ups and responses.
Resilience to operate in a critical environment.
Ability to communicate with diverse audiences, present ideas and support alignment between business and technology.
Familiarity with agile methodologies and participation in team routines (e.g., refinements, ceremonies and alignments).
Understand basic concepts of programming, system architecture and infrastructure at a basic level, with a focus on learning and growth.

Requirements

What you’ll need

Bachelor's degree in progress or completed in Technology or related fields.
Previous experience in the area is desirable (internships, academic projects or early-career experience), but not mandatory.
Basic knowledge of IT environments (infrastructure concepts, networks and cloud) to support technical conversations.
Communication skills to engage with different areas (internal IT teams and user/business areas).
Basic understanding of software development.
Basic English (reading/writing) required.

Benefits

Comp & perks

Health insurance;
Dental insurance;
Group life insurance;
Meal voucher;
Food voucher;
Transportation voucher;
Wellhub or Totalpass;
Partnership club with hundreds of affiliated companies;
Birthday day off;
PPR (profit-sharing bonus).