GoHealth Urgent Care

Financial Planning and Analysis

• The Director, FP&A, is responsible for all forecasting, budgeting, strategic planning, and variance analysis for assigned markets.
• Drive strategic decision making and provide thought leadership to operations and senior leadership.
• Liaison between clinic operations, joint venture (JV) operations and ACP/Support Center departments regarding financial, operational, and cross-functional information and analysis.
• Partner with other departments including, but not limited to, Business Intelligence (DEMI), Business Development, IT, Marketing, Accounting, and others across the Company, to support strategic business decision making, driving financial results.
• Manage the direct market support, independently, acting as the primary Finance liaison for assigned joint ventures.

Director, Financial Planning – Analysis

Solutions Engineer

• Shape the future of our technology infrastructure and technical solutions
• Ensure alignment with the Company’s strategic growth
• Define intake requirements, design and implement robust and scalable enterprise platforms, services and solutions
• Optimize systems and platforms to drive operational efficiency and provide a secure, compliant and effortless customer experience
• Evaluate current technology platforms and solutions to develop comprehensive technology architecture
• Document, monitor, measure, and assess the impact of architecture changes
• Develop KPIs and OKRs to maintain consistency and measurement of various project initiatives

Director – Enterprise and Solution Architect

Support Engineer

• Serve as the first point of contact for IT issues reported via phone, email, or ticketing system.
• Perform basic troubleshooting for hardware, software, network, and connectivity issues.
• Provide support for password resets, basic software configurations, and setup assistance.
• Assist users in navigating systems, applications, and basic IT functionality.
• Install and support standard software applications.
• Manage basic user account tasks such as account creation, password resets, and access provisioning within predefined limits.
• Monitor IT systems and report issues such as downtimes or outages to appropriate teams.
• Log all incoming support requests in Zendesk, ensuring accurate details and timely responses.
• Prioritize and categorize tickets based on severity and SLA guidelines.
• Escalate unresolved or complex issues to Tier 2 or other teams with clear documentation.
• Document common issues and resolutions to contribute to the knowledge base.
• Maintain a professional and customer-focused approach when assisting users.

IT Support Technician

Operations

• This role is responsible for coordinating, planning, organizing and executing our daily operational needs
• Partnering with the Leadership Team to support various operational functions such as Provider and Center Staff onboarding; scheduling; payroll processing; tracking and reporting of key financial elements; and driving other key operational tasks and projects.
• Supporting center operations for all Center Staff and Providers and is expected to perform and provide periodic coverage for Operations functions.

Director, Financial Planning – Analysis

Director – Enterprise and Solution Architect

IT Support Technician

Operations Administrator