GoHealth Urgent Care

Project Manager

• Plays a critical role in driving the successful execution of strategic initiatives across the organization.
• Responsible for planning, executing, and delivering projects on time, within scope, and on budget.
• Collaborates with cross-functional teams to define project requirements, manage timelines, mitigate risks, and ensure stakeholder alignment.
• Primarily leads smaller-scale projects, contributes to larger initiatives under guidance of senior project managers.
• Develop comprehensive project plans, timelines, and milestones.
• Coordinate with cross-functional teams to define project scope, requirements, and deliverables.
• Support senior PMs on larger, cross-functional projects managing specific project deliverables.
• Identify potential risks and issues, develop risk mitigation strategies.

Events

• Assist in examination and treatment of patients under the direction of an urgent care provider.
• Manage the check-in and registration process, interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), and records information on patients' charts.
• May be required to draw and collect blood samples from patients and prepare specimens for laboratory analysis.
• Prepare treatment rooms for examination of patients.
• Register patients, verify insurance, and process co-pays.
• Schedule appointments and coordinate specialist referrals.
• Answer patient inquiries and update them on care status.
• Inform staff of patient flow and assist with patient preparation.
• Record medical history, take vitals, and escalate critical cases.
• Perform point-of-care testing (e.g., flu, strep, ECG).
• Perform phlebotomy and administer injections as needed.
• Maintain exam rooms, stock supplies, and manage inventory.
• Update medical records and scan documents.
• Answer phone calls and handle mail.
• Perform patient follow-up and maintain reception area.
• Handle opening/closing duties, cash out, and secure the building.
• Conduct daily equipment checks and submit repair tickets.
• Perform additional duties as assigned.

Medical Assistant

Human Resources

• Drive talent strategy across supported markets
• Implement programs for organizational design and leadership development
• Act as advisor on employee relations matters
• Support employees' engagement and retention initiatives
• Prepare and present reports on HR metrics

Talent Management Partner

Recruitment

• Manage the end-to-end recruitment process for center staff and providers, including sourcing, screening, interviewing, and hiring.
• Collaborate with hiring managers to define job requirements and develop tailored recruitment strategies.
• Act as the main point of contact for joint venture partners regarding provider hiring needs, ensuring alignment on hiring needs and timelines.
• Facilitate regular communication and updates between Talent Acquisition and Operations leadership.
• Build and maintain candidate pipelines in key markets to support ongoing and future hiring needs.
• Monitor recruitment metrics and use data to inform decisions and demonstrate results.

Lead Recruiter

• Assist in examination and treatment of patients under the direction of an urgent care provider
• Manage the check-in and registration process
• Interview patients, measure vital signs, and record information on patients' charts
• May be required to draw and collect blood samples
• Prepare treatment rooms for examination of patients
• Conduct patient registration and verification of insurance
• Process co-pays and schedule patient appointments
• Coordinate provider referrals to assigned Specialist
• Answer patient questions regarding their care
• Prepare patients for examination and conduct preliminary physical tests
• Conduct point of care testing as needed
• Responsible for stocking supplies and maintenance of exam rooms
• Maintain medical records and answer phone calls
• Conduct courtesy call-backs for patient follow-up

Virtual Hiring Event

Onboarding Specialist

• Assists Training Specialists in supporting their assigned joint venture market(s) by coordination of various training initiatives for urgent care center team members
• Completes new hire processes for team members ensuring that processes are tracked accurately
• Manages and maintains the schedules for new hire training
• Establishes and maintains relationships with new and existing team members to gain knowledge of preferences, skills, and abilities
• Manages the training scheduling system and provides verifications of training hours

Onboarding Coordinator

Operations

• Coordinating, planning, organizing and executing on daily operational needs
• Partnering with the Leadership team to support scheduling needs
• Process payroll and manage finances
• Assist with patient service recovery and key operational tasks

Operations Specialist

Systems Engineer

• Responsible for the maintenance, optimization, and support of Workday Human Capital Management (HCM) and related People technology platforms.
• Key part in optimizing People technology and driving digital transformation through Workday HCM.
• Serve as a strategic partner to the People Team, Payroll and IT, ensuring optimal performance and continuous improvement of Workday HCM.
• Translate business needs into technical solutions, driving system enhancements, and supporting data-driven decision-making through advanced reporting and analytics.
• Manage and maintain the overall architecture, scalability, and integrity of Workday HCM.
• Provide day-to-day support and troubleshooting for Workday HCM modules.
• Collaborate closely with People, Payroll and IT stakeholders to gather, document and validate business requirements for Workday HCM system enhancements and integrations.
• Serve as the subject matter expert in deploying Workday functionality throughout the organization.
• Responsible for supporting multiple Workday modules and features.

Systems Analyst, Workday

Financial Planning and Analysis

• Responsible for all financial reporting and variance analysis for assigned markets including preparation of quarterly Board of Director materials.
• Provide executive management support for Regional Presidents as well as manage budget/forecast related questions from internal and external stakeholders.
• Full P&L ownership of the markets supported and maintain existing reporting models and financial reports.
• Develop additional reporting/modeling capabilities to enhance the level of analysis provided by the FP&A team to both management and operations.
• Engage in financial reporting, data aggregation, and occasional merger & acquisition (M&A) analysis for joint venture partners.
• Prepare annual budget and quarterly forecasts for assigned joint venture partners.
• Prepare financial statement reporting & variance analysis across all assigned joint venture partners.
• Prepare financial reports and analyses to support executive decision making.
• Partner with finance leadership to understand nuanced concepts and tradeoffs within Company’s operating model.
• Drive efficiencies and standardization in existing financial reporting and processes.
• Assist with ad hoc financial analyses to support operations, promoting profitable and sustainable decision making.

Senior Analyst II – Financial Planning & Analysis

• Responsible for all operations for assigned Urgent Care Center
• Establishes work procedures and standards
• Works directly with leadership and clinic team members

Manager, Regional Operations

Email Marketing Manager

• Design and implement personalized email, SMS, and direct mail campaigns aimed at maximizing customer lifetime value and revenue growth.
• Lead creative briefings in collaboration with Brand and Creative teams, providing data driven recommendations for new and existing email series.
• Develop and refine A/B testing methodologies to optimize campaign effectiveness and engagement.
• Monitor key performance indicators (KPIs) and deliver actionable insights to stakeholders to inform ongoing program enhancements.
• Partner with engineering, data, and analytics teams to advance lifecycle marketing capabilities, including event-based triggers and behavioral segmentation.
• Conduct in-depth analysis of customer data to uncover behavioral trends, preferences, and segmentation opportunities.
• Align lifecycle marketing initiatives with broader retention goals by working closely with marketing, insights, brand, merchandising, and site teams.

Senior CRM & Email Marketing Specialist

Medical Director

• Ensure medical staff is provided with support, feedback, education, training, and scheduling in order to maintain exceptional levels of efficiency, client satisfaction, and patient experience.
• Implement medical practice procedures and policies that abide by external and internal regulations and standards.

Regional Associate Medical Director

• Responsible for establishing and maintaining workflow quality in all assigned market centers
• Working 32 hours of clinical shifts and 8 hours of administrative time each week
• Performing and analyzing patient x-rays and reporting results to Medical Providers
• Providing administrative support to ensure efficient operations

Quality and Operations Radiologic Technologist

• Ensure medical staff is provided with support, feedback, education, training, and scheduling
• Implement medical practice procedures and policies that abide by external and internal regulations and standards.

Regional Associate Medical Director – OKC Region

• Conduct patient registration, secure required paperwork and insurance documentation, and verify insurance and patient eligibility
• Process co-pays and schedule patient appointments for assigned center
• Coordinate provider referrals to assigned Specialist
• Answer patient questions regarding their care and keep them informed of their status
• Inform technical staff of patient flow
• Prepare patients for examination, conduct interviews to verify patient information and record medical history
• Perform preliminary physical tests (blood pressure, weight, temperature) for vital signs and escalate critical cases to provider
• Conduct point of care testing as needed (flu, strep, urinalysis, ECG, HCG) and provide patient information to provider
• Stock supplies and maintain exam rooms, front desk, and reception area; ensure providers have needed medical supplies
• Complete order sheets to maintain supply inventory levels and check expiration dates on supplies
• Maintain medical records and scan charts to patient files
• Answer phone calls, collect and sort postal correspondence, and ensure reception is well maintained
• Conduct courtesy call-backs for patient follow-up
• Perform opening and closing duties, including cashing out, end-of-day communication, and securing the building
• Follow operating instructions for daily controls and calibration of equipment; maintain QA/QC logs, troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed
• Perform other duties as assigned

Medical Assistant / Rad Tech

• Establishing and maintaining workflow quality in assigned market centers
• Work 32 hours clinical shifts and 8 hours administrative time weekly to document assessments and develop team members
• Work with clinical and operations teams, departments, and vendors on projects and administrative duties
• Perform a variety of technical procedures and apply prescribed ionizing radiation for radiologic diagnosis
• Perform and analyze patient x-rays and report results to Medical Providers
• Provide administrative support to ensure efficient operation of centers
• Support Medical Providers, Medical Assistants, and patients in patient care management, organization and communication
• Conduct operational and workflow reviews and complete site assessments to improve efficiency and staff development
• Ensure staff training and adherence to quality control processes for clinical equipment and patient logs
• Reconcile ordered labs and results within clinical systems for all clinics
• Follow standards, procedures and legal regulations to maintain safe, secure, and healthy work environment
• Conduct patient registration, verify insurance and eligibility, process co-pays and schedule appointments
• Coordinate provider referrals and answer patient questions regarding care
• Under direction of clinical provider, position and protect patients during x-ray services across all age groups
• Patient preparation and rooming and other duties as assigned

Radiologic Technologist – Quality and Operations

QA Engineer

• Develop and execute test plans, test cases, and test scripts for software applications.
• Identify, document, and track software defects and inconsistencies.
• Collaborate with development teams to understand requirements and provide feedback on testability and quality.
• Validate the issues and bug fixes are ready for test for the release to production.
• Experience in performing acceptance testing, Functional testing, Regression testing and Integration testing.
• Conduct performance, security, and usability testing.
• Participate in code reviews and provide feedback on quality and testability.
• Continuously improving testing processes and methodologies.
• Coordinate with the test team and administer all processes and procedures and ensure compliance with all quality goals and manage all projects.
• Develop all test plans and perform troubleshooting on systems and analyze all test resources to resolve issues and manage all communication with senior management to achieve all objectives.
• Conduct root cause analysis of quality issues and implement corrective actions to prevent recurrence.

Quality Assurance Engineer

• Engagement and Retention: Support employee engagement programs that drive a positive workplace culture, improve morale, and reduce turnover. Ensure execution of recognition programs that align with company values and objectives. Support our semi-annual team member engagement survey program and provide additional feedback sessions to assess employee satisfaction, partner with support team leadership to recommend, facilitate the creation of and support action plans based on the survey findings.
• Data and Analytics: Utilize data analytics to identify talent trends, gaps, and opportunities, and develop action plans to address them. Leverage HR/People data and analytics to drive insights, support decision-making, and measure the effectiveness of talent programs and initiatives. Prepare and present regular reports on key HR/People metrics, including turnover rates, employee engagement scores, and performance management outcomes.
• Talent Management: Implement talent management strategies, including career development programs and performance management processes for support teams. Lead full cycle performance management for assigned markets. Lead succession planning and high-potential identification programs to continue a strong tradition of internal leadership development and ensure a robust internal leadership pipeline. Utilize expert facilitation knowledge and skills in facilitating leadership and professional development programs for frontline to senior levels across the organization. Act as a coach providing coaching and mentoring to junior – senior level leaders in assigned markets.
• Team Member Relations: Collaborate with Team Member Relations Team to address employee concerns, support disciplinary actions, and ensure consistent application of policies. Create and maintain a positive team member relations environment by promoting open communication, trust, and mutual respect among team members.
• Learning and Development: Deliver training and development initiatives that enhance employee skills and promote career growth. Deliver training programs that support organizational effectiveness goals, such as leadership development, team-building, and communication skills. Evaluate the impact of learning initiatives and adjust strategies to ensure they meet organizational needs.
• Organizational Development: Partner with operations to support the design, development, and delivery of organizational development programs that improve the team’s talent capabilities and support the achievement of business goals. Support the implementation of organization design frameworks, including job architecture, reporting structures, and role clarity, to support growth and scalability. Partner with leaders to analyze and redefine roles, responsibilities, and workflows to optimize team performance and productivity.

Procurement

Procurement Analyst

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