GoHealth Urgent Care

Medical Director

• Lead and inspire a high-performing clinical team of physicians, nurse practitioners, and physician assistants
• Deliver exceptional patient care while ensuring an outstanding customer experience
• Direct and identify best practice standards, establishing clinical policies, procedures, rules, regulations, and methods of operation
• Establish quality metrics and initiate process improvement programs
• Support the network’s strategy to increase exposure and enhance its image among healthcare providers and the community
• Participate in the development of patient education materials and seminars
• Collaborate with the Market President and operational team
• Ensure quality of care and address all clinical caregiver issues
• Share resources and implement improvement initiatives across regions

Therapist

• Establish trusted professional relationships with patients for acute and longitudinal behavioral health needs
• Conduct individual psychotherapy with assigned patients and group therapy sessions using evidence-based practices
• Conduct psychosocial evaluations to provide diagnostic impressions and treatment recommendations
• Develop coordinated treatment plan in collaboration with other members of the treatment team
• Complete all required charting on a timely basis, including diagnosis, CPT code, and other elements required for billing and compliance
• Document patient medical and behavioral health histories, medications, and allergies
• Participate in all assigned programs and attend all continuing education opportunities to meet job requirements
• Demonstrate skills and knowledge necessary to provide care appropriate to adult patients
• Perform assigned work safely, adhering to established departmental safety rules and practices

Behavioral Health Therapist – Evening Shifts, Weekend, OR Residency Required

Financial Planning and Analysis

• Engage in financial reporting, data aggregation, and occasional merger & acquisition (M&A) analysis for joint venture partners.
• Prepare annual budget and quarterly forecasts for assigned joint venture partners.
• Prepare financial statement reporting & variance analysis across all assigned joint venture partners.
• Prepare financial reports and analyses to support executive decision making.
• Partner with finance leadership to understand nuanced concepts and tradeoffs within Company’s operating model.
• Drive efficiencies and standardization in existing financial reporting and processes.
• Assist with ad hoc financial analyses to support operations, promoting profitable and sustainable decision making.

Senior Financial Analyst

• Direct the identification, development, and implementation of programs centered on quality and operational excellence
• Work collaboratively to facilitate the design, development, and implementation of policies, procedures, and practices related to center operations
• Ensure market compliance with all federal and state regulations, accreditation organizations, and joint venture/partner requests
• Oversee maintenance of appropriate staffing levels center operations staff and providers for all market sites
• Responsible for review and assessment of key performance indicators (KPIs), provide feedback to managers on operational performance, and make recommendations on improvements as needed
• Enhance market operations by supporting all cross-market initiatives
• Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress
• Collaborate with the Medical Director/Deputy Medical Director, operational leader partner, and Northwell-GoHealth leadership to address site-specific issues with both targeted and generalized measures to improve performance
• Provide direct patient care as a scheduled provider for the requisite number of hours per pay period as stipulated by leadership
• Assists in recruitment, provider qualification, and training, maintenance of competencies, proficiency testing, and regulatory compliance.

Clinical Director

Manager

• Own the day-to-day and strategic operation of the Company’s enterprise data platforms, including modern cloud systems and legacy data environments (i.e. Snowflake).
• Ensure platform stability, performance, security, and cost management.
• Lead data ingestion, transformation, and orchestration processes across modern and legacy tooling.
• Establish and enforce standards for how data is built, promoted, and released for downstream use.
• Partner with Finance, Marketing, Growth, Operations, and Business Intelligence (DEMI) teams to ensure data is accurate, timely, and ready for decision-making.
• Define and manage production support processes, including on-call coverage, escalation, and root cause analysis.
• Stabilize and document legacy SSIS and related pipelines while defining a clear modernization path with Fivetran.
• Reduce manual processes, duplicated logic, and person-dependent workflows.
• Embed data quality checks and validation into pipelines (dbt , airlfow).
• Lead, mentor, and develop data engineering and platform team members.
• Prioritize work based on business risk, operational impact, and long-term platform health.

Senior Manager, Data Services

• Prepare a due date tracker for all tax returns and tax types (Property, Sales & Use, Gross Receipts, Business & Occupancy (B&O), etc.)
• Prepare tax depreciation schedules for all entities to assist external service providers in the return preparation process.
• Prepare PA gross receipts and WV B&O tax returns on a monthly, quarterly and annual basis for Pennsylvania and West Virginia locations. Provide tax compliance data to federal and state tax teams and manage the return preparation process with external service provider.
• Provide supporting data for sales & use tax returns to external service provider monthly and review invoices for use tax exposure.
• Research and document federal and state tax issues as necessary.
• Prepare DE gross receipts tax returns for Delaware market monthly.
• Prepare WA B&O tax returns for the Washington market monthly.
• Prepare required state tax installments/payments and notify Treasury in advance of those payments.
• Maintain SharePoint site which contains copies of all prior years’ returns and external service provider correspondence.
• Create and maintain a national database of all business licenses.
• Work with personal property tax compliance team to provide relevant fixed asset data for all locations to assist in the preparation of tangible personal property tax returns.
• Work with the personal property tax compliance team to pay all personal property tax bills, as well as the real property tax bills we as lessors are responsible for, through Anybill.
• Manage the unclaimed property compliance process with external service provider.
• Work with Accounting to ensure personal property taxes and professional service fees are accounted for properly and ratably accrued throughout the year.
• Assist in the preparation of the Tax Department budget.
• Interface with FP&A to track the annual forecast and assist in the preparation of tax forecasts on a quarterly basis.
• Assist in the management of sales & use, personal property and income & franchise tax audits as necessary.

Tax Analyst

Systems Engineer

• Responsible for the maintenance, optimization, and support of Workday HCM
• Serve as a strategic partner to the People Team, Payroll, and IT
• Optimize People technology and drive digital transformation through Workday HCM
• Translate business needs into technical solutions
• Collaborate closely with stakeholders to gather requirements for enhancements
• Develop and execute test plans for Workday HCM software

Systems Analyst, Workday

Customer Success Manager

• Serve as the primary IT and transformation liaison between the Company and partner health systems
• Establish and maintain strong executive-level relationships with partner stakeholders
• Translate enterprise strategy into partner-specific execution plans
• Collaborate with the Transformation Office to establish program governance frameworks
• Partner closely with the Transformation Office and PMO to design and implement program governance frameworks
• Drive disciplined execution across multiple concurrent initiatives
• Manage program financials including budget development and ROI reporting
• Drive change management initiatives and lead end-to-end change management strategies
• Ensure risk and compliance alignment

Partner Success Manager

• Oversee incident management and resolution processes for Workday, ensuring timely response and minimal disruption.
• Manage routine maintenance, patching, and system updates to maintain performance and security.
• Monitor system performance and proactively address issues to ensure high availability and reliability.
• Coordinate vendor support and manage service level agreements (SLAs) to ensure accountability and responsiveness.
• Lead and mentor Workday analysts, fostering a collaborative and high-performance culture.
• Provide ongoing training and development opportunities to keep team skills current.
• Conduct performance evaluations and provide feedback to team members to support their growth.
• Identify and address skill gaps within the team, providing training and development opportunities as needed.
• Develop and implement strategic plans for Workday application services that align with organizational goals.
• Lead the execution of strategic initiatives to enhance Workday performance and support.
• Ensure alignment of Workday services with business objectives and priorities.
• Support governance processes and maintain an accurate inventory of Workday-related applications.
• Effectively manage backlog of tasks in JIRA and consistently provide updates, status, timeline, risk and/or challenges to appropriate stakeholders.
• Manage small to medium projects as needed.
• Drive innovation in Workday application services by exploring new technologies and methodologies.
• Implement continuous improvement initiatives to enhance application support processes and practices.
• Encourage a culture of innovation and creativity within the team.
• Build and maintain strong relationships with key stakeholders to understand their needs and expectations.
• Act as a liaison between the Workday support team and stakeholders, ensuring clear and effective communication.
• Gather feedback from stakeholders to inform improvements in Workday services.
• Provide regular updates to the Senior Manager, Application Services and other senior leaders on the status of Workday application services.
• Identify and mitigate risks related to Workday support and administration.
• Ensure compliance with regulatory requirements and organizational policies.
• Develop and implement risk management strategies to protect Workday services.
• Prepare for and manage audits related to application compliance and data security.
• Develop and maintain performance metrics and KPIs to monitor the health of Workday application services.
• Provide regular reports to senior leadership on application performance and support activities.
• Use data-driven insights to inform decision-making and drive improvements.
• Allocate resources effectively to ensure the successful delivery of Workday application services.
• Manage budgets and ensure cost-effective use of resources.
• Balance competing priorities and adjust resource allocation as needed.
• Ensure a customer-centric approach to Workday support, prioritizing user satisfaction.
• Address user concerns and issues promptly and effectively.
• Implement feedback mechanisms to gather user input and improve Workday services.
• Stay current with industry trends and best practices in Workday support and administration.
• Provide thought leadership on the adoption of new technologies and methodologies.
• Lead the implementation of new tools and technologies to enhance Workday services.

Manager, Application Services

DevOps Engineer

• Monitor, maintain, and optimize production web applications for reliability, uptime, and performance.
• Collaborate with front and backend developers to ensure robust application health, efficient data flows, and rapid issue resolution.
• Triage, investigate and drive customer support issues to resolution, performing root cause analysis and minimizing downtime.
• Lead efforts to identify, remediate, and document security vulnerabilities in application code, partnering with security teams for best practices.
• Implement and maintain application-level monitoring, logging, and alerting to proactively identify and address issues.
• Collaborate with cross-functional teams (Product Owners, DevOps, Security and Compliance, Support) to deliver seamless end-to-end customer experiences.
• Create and maintain technical and procedural documentation for systems, integrations, and processes.
• Manage and optimize Azure DevOps pipelines, CI/CD processes, and production deployments.

Site Reliability Engineer

• Manages and directs all clinical services within assigned urgent care centers.
• Responsible for the quality of care, clinical regulatory compliance, and supervision of all clinical caregivers.
• Collaborates across regions to share resources, implement improvement initiatives, and optimize performance.
• Accountable for financial, operational, and clinical goal attainment with operational partner.
• Direct the identification, development, and implementation of programs centered on quality and operational excellence.
• Ensure market compliance with federal and state regulations.
• Oversee maintenance of appropriate staffing levels and provide guidance on staffing practices.
• Review and assess key performance indicators (KPIs) and provide feedback to managers on operational performance.
• Develop relationships with local providers and service agencies.

Operations

• Coordinating, planning, organizing and executing daily operational needs
• Partnering with the Leadership team to support scheduling needs
• Process payroll and manage finances
• Assist with patient service recovery
• Drive other key operational tasks and projects
• Support Operations team to cover open shifts due to sick call
• Reconciliation of electronic time entries and management of attendance reporting
• Responsible for invoice approvals and reconciliation using COUPA

Operations Specialist

Product Manager

• Lead, coach, and develop internal product owners for all patient-facing platforms
• Foster a culture of innovation, collaboration, and patient-centricity
• Serve as the enterprise product leader for patient experience technology
• Identify, evaluate, and implement solutions that enhance every aspect of the customer patient journey
• Develop and communicate a unified roadmap for patient-facing technology initiatives
• Partner with clinical, operational, and technology teams to understand pain points and opportunities
• Establish and monitor KPIs related to patient experience
• Oversee daily operations of application support and administration for patient-facing platforms

Director, Product Management

QA Engineer

• Ensure the quality and reliability of software applications through rigorous testing and validation processes
• Collaborate with software development teams to identify and resolve defects
• Implement automated testing solutions
• Continuously improve quality assurance practices
• Provide project management support for test projects
• Identify project scope and current testing status
• Collaborate with software developers on resolution of defects
• Develop and execute test plans, test cases, and test scripts for software applications
• Identify, document, and track software defects
• Validate issues and bug fixes for production releases
• Conduct performance, security, and usability testing
• Participate in software code reviews
• Collaborate with testing team to oversee web, mobile, and IVR application tests
• Participate in Agile ceremonies to ensure alignment across teams

Quality Assurance Engineer

Business Intelligence Developer

• Transform complex datasets into actionable insights
• Design and automate reporting workflows
• Build scalable dashboards and develop data models
• Partner with senior leadership to translate findings into strategy recommendations

Medical Director

Behavioral Health Therapist – Evening Shifts, Weekend, OR Residency Required

Senior Financial Analyst

Clinical Director

Senior Manager, Data Services

Tax Analyst

Systems Analyst, Workday

Partner Success Manager

Manager, Application Services

Site Reliability Engineer

Clinical Director

Operations Specialist

Director, Product Management

Quality Assurance Engineer

Business Intelligence Analyst