GM Financial

Account Manager

• Manage dealer relationships within a geographic territory to achieve key objectives while offering support on all GM Financial initiatives.
• Work on a team of five to eight SAMs and gain account management experience with job-shadowing, roleplaying, credit underwriting and assessments to prepare you for the consultative sales field assignment.
• Develop strong personal networks of business professionals within GM Financial and the automotive industry.
• Act as a liaison between the dealer and the Credit Center, Funding, Commercial Lending and other functional areas to resolve issues by partnering with subject matter experts.
• Analyze dealer-specific data using reporting tools and take appropriate action.
• Identify and resolve dealer issues presenting excessive risk to GM Financial, such as portfolio issues, fraud and dealer agreement violations.
• Professionally represent the brand and demonstrate our captive value proposition.

Strategic Account Manager

Operations

• Help drive Protection Products performance by working with our partnered dealerships to analyze their performance in key areas related to vehicle service contracts, used vehicle inspection and reconditioning, used vehicle contracting, and other protection products (GAP, Tire & Wheel, etc.).
• Assist with policy adherence, and process improvement.
• Based in Fort Worth, Texas and travel to franchised dealerships to serve as a trusted consultant to Service and Fixed Operations leadership.
• Analyze dealership claims and service performance data to identify loss drivers, operational gaps, and improvement opportunities related to GM Protection products.
• Conduct on‑site reviews of service processes, diagnostics, labor practices, parts usage, and administrative workflows to support loss prevention and policy compliance.
• Deliver hands‑on coaching and training to Service Managers, Service Advisors, and Warranty Administrators on GM Protection products and coverage, claims best practices and documentation, and loss control and prevention techniques.
• Develop clear, actionable improvement plans and follow‑up with dealerships to drive sustained performance improvement.
• Partner with GM Protection Sales, Claims, and internal teams to prioritize dealership visits and align on intervention strategies.
• Identify trends and recurring issues across dealerships and third‑party administrators (TPAs), and share insights with leadership to support continuous improvement initiatives.
• Present findings and recommendations clearly and confidently to dealership leadership and internal stakeholders.

Fixed Operations Consultant – GM Protection

Solutions Engineer

• As a Lead Solution Architect, you will be a key enabler of our Digital Transformation and provides technical leadership and guidance to other architects, agile teams and defines and communicates a shared technical vision for the solution under development.
• This position will be focused on guiding the architectural direction of our existing digital products and new digital initiatives, leveraging modern architecture and cloud technologies to deliver superior customer experiences which help to maintain industry-leading customer satisfaction.
• The Lead Solution Architect should be able to architect end to end solutions by understanding and translating business needs into technical solutions.
• The Lead Solution Architect will play a key role in providing guidance, setting architecture standards and patterns and designing complex Azure architecture for both mobile and web applications.
• You will apply your sound technical know-how, understanding of business contexts, and analytical skills to enable organizations to technically transform.
• Build relationships with senior technical individuals and leaders across the organization.
• Educate other architects and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud covering both functional and non-functional aspects.
• In partnership with the leadership team and architects across different domains, formulate and execute new and existing initiatives and products.
• Conduct one-to-many sessions to mentor and transfer knowledge to other solution architects across the organization.
• Act as a technical liaison between various GM Financial technical groups.
• Own or be a key contributor to the outcome of a big bet initiative for the Solutions Architect organization.
• Provide significant input into technology strategy and road-map; keep up to date on key technology trends and their applied use in financial services with emphasis on digital solutions and interact with various business partners (both internal and external) to assist in the design and implementation of business applications leveraging modern architectural standards.
• Participate in the development and maintenance of architectural standards under Digital org, including patterns, reference architectures, and best practices.
• Future-state application architecture: Developing and ensuring effective adoption that supports business strategies around our application architecture.

Lead Solution Architect

Marketing Analyst

• Deliver analysis, insights, and recommendations to support enhancements of GM Financial’s consumer and dealer marketing
• Collaborate with business stakeholders to understand goals, objectives, establish KPIs and ensure valid and reliable measurement and tracking
• Support GMF products and business units by developing reporting that monitors behavior and performance of marketing campaigns and channels
• Effective communication about results to different internal audiences
• Identify data discrepancies and collaborate with Integration and Developer teams for support

Analyst

• Digital Marketing Analyst II is responsible for supporting data-driven decision-making across the enterprise.
• Collaborate with cross-functional stakeholders to understand business needs, define KPIs, and align analytics deliverables with organizational goals.
• Perform exploratory data analysis using SAS, Databricks, and Python to identify trends, patterns, and insights across enterprise data sources.
• Design, build, and maintain reports and interactive dashboards in Power BI to track performance and support decision-making.
• Validate data accuracy and integrity by identifying discrepancies and partnering with technical teams to resolve data quality issues.
• Translate analytical findings into clear, actionable insights through concise storytelling, presentations, and written summaries.
• Manage multiple analytics projects simultaneously while adapting to changing priorities and stakeholder requirements.
• Support experimentation and testing (A/B, multivariate, etc.)

Digital Analyst II

Full-stack Engineer

• The AVP of Software Engineering leads, manages, mentors, and builds an extremely talented software engineering team to deliver a game changing customer experience across all customer touch points.
• Partner with architects, product owners, and software engineers to drive the implementation of new applications
• Work within and across Agile teams to design, develop, test, implement, and support technical solutions across our full stack, with a particular focus on front-end and middleware platforms and technologies
• Manage third party staff augmentation firms, leveraging staff and contractors appropriately with regards to budget, timelines, and skillsets
• Conduct design and code review to ensure compliance with standards
• Foster and cultivate a culture of continuous delivery and improvement with an emphasis on full lifecycle ownership of the applications that your teams deliver
• Delegate routine and standard tasks to appropriate team members and also serve as high level escalation contact
• Resolves most conflicts between timeline, budget and scope independently but intuitively escalates complex or consequential issues to management
• Define and evangelize enterprise policies, standards and position statements
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity
• Grow subject matter experts to produce resilient, scalable software and secure data with highest quality
• Work to modernize our existing tech stacks
• Collaborate with internal teams to find areas of opportunities for automation

AVP Software Engineering

Architect

• Establish and lead the enterprise technology architecture vision and roadmap
• Provide significant input into GM Financial’s overall technology strategy and direction
• Align architecture strategy with business priorities and corporate objectives
• Advise executive leadership on emerging technologies and industry trends
• Establish architectural governance, standards, and decision frameworks
• Ensure proper governance routines and compliance with standards
• Define and maintain enterprise-wide architecture patterns and best practices
• Lead modernization of core applications, platforms, and infrastructure
• Drive cloud-native, API-first, and event-driven architecture strategies
• Reduce technical debt and simplify technology environments
• Maintain deep knowledge of existing systems, tools, and technologies
• Define and lead enterprise AI and intelligent automation architecture strategy
• Enable scalable AI platforms and advanced analytics capabilities
• Promote data architecture, governance, quality, and decision intelligence
• Champion innovation initiatives and apply resources to high-value opportunities
• Ensure secure-by-design architecture and embed cybersecurity controls
• Drive regulatory compliance, resilience, and operational risk management
• Lead, mentor, and develop a global architecture organization
• Recruit and retain top talent and build communities of practice
• Provide guidance and mentorship on technical and architectural issues

SVP, Global Chief IT Architecture

Technical Program Manager

• Lead strategic technology initiatives
• Oversee project prioritization
• Manage budgets
• Collaborate across teams to deliver business value and drive modernization

IT Program Manager

• Analyze credit data to determine the degree of risk involved in extending credit; Make decisions to approve or deny the extension of credit within set credit authority established by senior management and State/Federal laws
• Develop sufficient dealer relationships that ensure volume objectives and credit quality
• Capture automotive finance contracts that meet GM Financial profitability criteria for pricing and performance
• Ensure compliance with applicable policies and procedures
• Ensure branch office cooperation with other departments to maximize efficiency within the company
• Ensure all queues are worked to acceptable service levels
• Conduct joint dealer calls with Dealer Account Representative (DAR) on an as needed basis
• Perform outbound telemarketing calls to the dealer customer
• Ensure proper documentation is received on all deals

Credit Analyst – Zone A

Compliance

• Support corporate governance and entity management for a growing insurance organization, ensuring legal and compliance records are accurate, well-organized, and audit-ready
• Prepare, file, and manage corporate insurer and individual licensing and regulatory filings across multiple jurisdictions, ensuring full compliance with state and federal requirements
• Own and track critical deadlines, proactively prioritizing work and ensuring timely completion of recurring filings, reporting obligations, and special projects
• Identify and implement improvements to processes and recordkeeping systems to increase efficiency, transparency, and scalability within the legal and compliance function
• Have meaningful responsibility and visibility across a large corporate footprint, while being provided an opportunity to shape and improve governance processes
• Provide counsel and guidance to corporate personnel in various activities to protect the Corporation's interests from a legal perspective and prevent legal disputes from occurring
• Ensure Corporate compliance with all relevant Federal, State and local laws, regulations and ordinances
• Assist in research, review, analysis, drafting and approval of various documents, policies, procedures and obligations to which the Company is or may become a party
• Coordinate non-claims litigation and disputes, including managing document collection, working with outside counsel, and tracking matter status
• Maintain up-to-date knowledge of insurance and regulatory development relevant to the business, proactively identifying potential impacts

Senior Compliance Specialist

Engineering Manager

• Lead geographically distributed engineering teams delivering Commercial Lending applications and services that meet functional, non‑functional, resiliency, and regulatory requirements
• Work with Vendor Partners to ensure the organization’s business priorities are included in the product roadmap
• Ensure solutions are designed for stability, scalability, security, and recoverability, aligned to enterprise architecture standards
• Expand the automation test framework and oversee testing strategies for regression, performance, and acceptance testing
• Define and monitor delivery, quality, and operational metrics (e.g., SLA adherence, defect trends, stability indicators), using data to drive continuous improvement
• Effectively apply Agentic SDLC and cloud-native infrastructure. Help teams manage dependencies and remove impediments in order to meet delivery commitments.
• Serve as a trusted technology partner to Commercial Lending operations and product teams
• Provide clear, consistent communication on delivery status, risks, dependencies, and impacts to business, technology, and risk stakeholders
• Translate business requirements into well‑defined technical solutions with clear traceability from requirements through implementation and testing
• Ensure all technology initiatives comply with enterprise SDLC, change management, security, and data governance policies
• Embed risk assessment, control validation, and compliance checks into delivery processes
• Maintain appropriate documentation and audit artifacts, including architecture decisions, design reviews, test evidence, approvals, and production readiness sign‑offs
• Proactively identify, assess, and mitigate technology, operational, and delivery risks; escalate issues in a timely and transparent manner
• Support internal and external audits by providing clear documentation, traceability, and evidence of control effectiveness
• Build and lead high‑performing engineering teams with a strong culture of accountability, quality, and risk awareness
• Set clear expectations for performance, compliance, and engineering standards
• Coach and develop team members on technical skills, risk‑aware decision‑making, and disciplined execution
• Ensure appropriate succession planning, skill development, and coverage for critical systems

Software Engineering Manager

Support Engineer

• Provides expert level support to business units specifically in the areas of Contact Center applications
• Coordinate with vendors regarding maintenance, modification, and implementation relating to contact center applications
• Collaborate with development teams and leadership to troubleshoot technical issues and participate in root cause analysis to identify opportunities to improve the customer engagement solution as well as monitoring and alerting
• Design, develop and implement technical solutions to improve contact center solutions, utilizing cloud-native technologies, chatbots, and API-first architectures
• Maintain technical documentation related to the contact center solutions, utilizing knowledge management tools
• Experience with escalation and risk management processes and procedures
• Research, evaluate, and recommend enhancements and solutions
• Adhere to and promote compliance to all GMF policies and procedures
• Promote a cooperative and productive work environment

Senior Contact Center Support Engineer

Administration

• Champion the configuration, optimization, and day-to-day administration of the Coupa platform
• Partner with finance, procurement, and IT stakeholders to translate business needs into scalable system solutions
• Ensure data integrity and compliance
• Lead troubleshooting, upgrades, user support, and continuous improvement initiatives across the Coupa ecosystem

Senior Coupa Administrator

Financial Planning and Analysis

• Perform analytical work, involving the identification, compilation, and documentation of IT expenditures, for purposes of expense/headcount tracking, project costing and show-back reporting
• Fundamentally manage and contribute in all aspects of the annual IT budget and analysis
• Prepare financial reports and present with reliable conclusions to enable senior management use to the data to make informed business decisions and implement effective strategies
• Perform complex account reconciliations, analysis variances to budget and communicate trends and measures
• Evaluate and analyze a variety of financial results and indicators such as IT expenses, capital expenditures, depreciation, proposals, operating performance, financial statements, etc.
• Support IT personnel, and FP&A, with finance related inquiries/requests, including, but not limited to requisitions, purchase orders, SOWs, funding documents and reforecasts
• Prepare and maintain detailed and comprehensive documentation of processes and procedures
• Provide business counseling to cost center owners and management
• With minimal supervision, work in a collaborative and constructive manner with internal stakeholders and various business units to complete tasks with time sensitive deadlines
• Assist in business case development

Financial Analyst II – IT Services

Vice President

• Lead the end-to-end modernization of the Servicing Platform, with accountability for strategy, execution, architecture evolution, adoption, and business outcomes.
• Own complex, multi-year transformation programs, including investment, delivery, risk, governance, and value realization.
• Partner across business, product, architecture, infrastructure, data, and cybersecurity leaders to align priorities, decisions, and execution.
• Translate business strategy into a modernization roadmap and product capabilities customers and partners will adopt.
• Communicate clearly with executive stakeholders, framing tradeoffs, risks, progress, and decisions in business terms
• Build and lead a high-performing organization with strong judgment, high EQ, and the ability to operate effectively in complex, ambiguous environments.