GM Financial

Account Manager

• Handle inbound customer calls and resolve inquiries related to the servicing of consumer auto loan and lease accounts.
• Actively listen to our customers and offer solutions to resolve customer account inquiries while providing a remarkable experience in a fast-paced environment.
• Strive to outperform expectations, demonstrate a positive and fun attitude, and be a team player.
• Ensure actions follow company policies and laws.
• Maximize productive time by demonstrating effective time management skills.
• Engage in continuous learning opportunities.

Customer Account Representative I

Analyst

• Analyze credit risk exposure for consumer and commercial loan and lease acquisitions
• Support risk mitigation by developing and monitoring credit policies
• Evaluate performance across regions and dealerships
• Assess credit execution and structure

Risk Analyst II – Credit Risk Analytics

Security Engineer

• Lead Azure and Microsoft 365 security investigations, including identity compromise, privilege escalation, persistence, data exfiltration, and abuse of cloud services
• Act as the senior escalation point for complex cloud investigations, providing investigative direction and response strategy
• Perform investigations using Azure Activity Logs, Entra ID logs, Microsoft 365 Unified Audit Log, Defender telemetry, and related forensic artifacts
• Develop and standardize cloud‑specific incident response playbooks to improve consistency and efficiency
• Stay current with evolving attack techniques and security technologies to design, build, and continuously refine cloud detections and alerts across Azure and Microsoft 365
• Participate in an on‑call rotation as needed to support timely response to security incidents outside of standard business hours

Senior Cybersecurity Engineer

Risk

• Assist in the design, development, and maintenance of sophisticated portfolio forecasting models
• Utilize data mining and advanced spreadsheet/technical skills to participate in complex forecasting, modeling, analysis, and reporting related to factors that affect portfolio performance
• Employ best practices of data analysis and validation to ensure data results are accurate
• Promote innovative ways to visualize and digest complex data
• Proactively monitor and report relevant changes in portfolio performance to management
• Effectively summarize and communicate portfolio performance trends, expectations, forecast methodology and results to management

Risk Analyst – Portfolio Forecasting

Vice President

• **About the Role:**
• The** AVP Enterprise Resilience **is responsible for managing a portion of the GM Financial (GMF) Enterprise Resilience (ER) Program designed to advise the organization on its management of Resilience risk by supporting risk based management decisions; developing, deploying, monitoring, tuning, evaluating, reporting on and maintaining systems and procedures as part of the migration to a more resilient operating environment. This team member is responsible for leading both technical planning and coordinating the implementation of supporting infrastructure and applications that adhere to the firms resilience requirements.
• This Team member will have responsibility to lead all areas of ER including but not limited to Policy/Governance, Technology Resilience, Business Resilience, Operational Resilience and Third party resilience. Additionally, this team member will be responsible to develop strong working relationships and partnerships with internal and external groups to ensure the Enterprise Resilience migration program is operating effectively and efficiently.
• **In this role, you will:**
• - Leads Enterprise Resilience group and is responsible for talent management
• - Coordinate with Senior Enterprise Resilience leaders to set direction and operation of the group
• - Prepares roadmaps, guidelines and direction for the department
• - Preparing technical requirements and standards
• - Manage project assignment and delegate tasks as needed
• - Provide conflict resolution and disciplinary actions for the department
• - Communicate critical issues and remediation efforts for the Enterprise Resilience program implementation
• - Creation, analyze and communicate of Program Implementation metrics to senior leadership
• - Participate in emergency response team activities for responding to various service disruptions
• - Prepare and update information procedures, standards and/or other technical requirement documents
• - Act as a technical resource to department management and others within the company who are seeking more information about Enterprise Resilience
• - Participate in periodic Enterprise Resilience program risk assessments
• - Define Enterprise Resilience requirements for all projects and company wide initiatives including communication of project information to leadership level stakeholders
• - Delegate responsibilities to staff when appropriate
• - Mentor and develop staff within the Enterprise Resilience organization, perform evaluations of staff, as well as take corrective actions when necessary
• - Oversee the recruitment and career development for the Enterprise Resilience staff
• - Perform annual salary evaluations of the Enterprise Resilience staff

AVP – Enterprise Resilience

Full-stack Engineer

• Build, test, and maintain software solutions using diverse programming languages and technologies
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications
• Engage beyond immediate team boundaries to influence and collaborate with other GM Financial teams and external organizations
• Coach and mentor team members to achieve high-quality code reviews while maintaining production-first mindset focused on scale and uptime
• Architect and build production-grade applications using C#, Java, Cloud, Kubernetes, DevSecOps, microservices, event-driven architecture, and Generative AI
• Stay current with emerging AI technologies, evaluation frameworks, and industry trends
• Rapidly triage and resolve production issues to maintain system reliability and performance

Software Development Engineer – Gen AI

• Assist in the design, development, and maintenance of sophisticated statistical forecasting models and analytical tools
• Utilize data mining and advanced spreadsheet/technical skills to participate in complex forecasting, modeling, analysis, and reporting related to factors that affect portfolio performance
• Employ best practices of data analysis and model validation to ensure data results are accurate
• Promote innovative ways to visualize and digest complex data
• Effectively summarize and communicate analysis results, expectations, statistical methodology and results to management
• Assist in ad-hoc research projects incorporating project design, data collection and analysis
• Monitoring and validating model performance and updating models as needed
• Gathering and analyzing data to determine impact to business operations

Risk Statistician

• Analyze credit data to determine the degree of risk involved in extending credit
• Make decisions to approve or deny the extension of credit within set credit authority established by senior management and State/Federal laws
• Develop sufficient dealer relationships that ensure volume objectives and credit quality
• Capture automotive finance contracts that meet Americredit/GM Financial profitability criteria for pricing and performance
• Ensure branch office cooperation with other departments to maximize efficiency within the company
• Ensure all queues are worked to acceptable service levels
• Conduct joint dealer calls with Dealer Relationship Manager (DRM) on an as needed basis
• Perform outbound telemarketing calls to the dealer customer
• Establish and track monthly goals for assigned dealers
• Ensure proper documentation is received on all deals

Senior Credit Analyst I – Zone A

DevOps Engineer

• The Site Reliability Engineer under the general direction from the leadership will assist in the day-to-day tasks critical to the team's success.
• The position will be responsible for supporting cloud infrastructure architecture and components, including hybrid cloud and Public Cloud platforms.
• This will include prototyping, initiating, and operationalizing of Public Cloud solutions.
• The role will also be supportive of overall Cloud Transformation initiatives designed to meet key goals in creating a service-driven culture through performance and delivery of SaaS, PaaS, and IaaS solutions by public cloud vendors such as Azure and AWS.
• The Site Reliability Engineer will be responsible for configuration, efficiency, and performance of the deployed public cloud solutions.
• The scope of the role includes not only cloud engineering, but advanced level automation capabilities, and even some overlap into software development disciplines.
• Build and demonstrate a foundational understanding of SRE concepts, including observability, monitoring, incident response, and the core systems owned by the team.
• Execute standard operational tasks independently using established processes, runbooks, tooling, and escalation paths; raise issues when scenarios become complex or unfamiliar.
• Perform initial troubleshooting for clear production or environment issues with limited guidance; contribute findings and next steps to the broader resolution effort.
• Demonstrate ownership of learning by seeking mentorship, asking questions, and contributing back to shared team knowledge.
• Help teams apply SRE operational readiness practices using the SRE Checklist—with emphasis on detection/observability, performance, resiliency, automation, and operational readiness before go‑live.
• Assist with defining and implementing basic monitoring coverage aligned to Golden Signals (e.g., latency, traffic, errors, saturation/capacity) and validate telemetry appears correctly in monitoring platforms.
• Follow established standards for cloud based resources in Azure environment for automation and troubleshooting.
• Support logging and exception-handling hygiene by aligning to known standards (e.g., ensuring correlation IDs and key dimensions are captured where required).
• Assist and provide systems administration setup/configuration as needed for supported services and environments.
• Contribute to toil reduction by helping implement/maintain repeatable operational mechanisms (e.g., health checks/probes and monitoring configuration) as defined in standards and patterns.

Site Reliability Engineer I

Project Manager

• Serves as a project manager for high-priority projects, applying the enterprise GPPM (Global Project Portfolio Management) processes and procedures.
• Identifies and assembles the appropriate blend of resources to meet project needs and requirements.
• Fosters and champions an environment that promotes trust, self-development, continuous improvement, innovation and quality outcomes.
• Ensures a consistent level of quality, accuracy, compliance to GPPM standards, state and federal regulations, and internal controls.
• Leads the development of project requirements and scope; establishes appropriate metrics for measuring successful delivery of the projects.
• Engages with project teams, business partners and stakeholders frequently on the status of key initiatives with respect to scope, schedule, cost, and resources; presents RAID logs.
• Coaches and counsels members of cross-functional teams to accomplish project goals, meet deadlines, and resolve technical/operational issues.
• Administers the project change process when needed, formulating contingency plans to address schedule revisions, risks, costs, and scope.
• Supports reporting needs of the PMO.
• Maintains awareness of industry trends, practices, techniques and emerging technologies related to the project management discipline.
• Captures and distributes meeting minutes highlighting decisions, action items, issues, risks, and key discussion topics as needed.

Senior Project Manager

Architect

• Administer the configuration and set-up, manage the upgrades and patching of our ECM platforms (IBM Datacap, CP4BA, FileNet, Case Manager, BAW, ICC, ESM, etc.)
• Ensure our platforms and solutions are following modern standards and look for opportunities to implement new technologies
• Maintain a production-first mindset focused on scale, uptime, and ability to rapidly triage/resolve production issues
• Interface with customers to provide issue resolution for products and solutions
• Interface with software vendors and suppliers in support of business applications software
• Perform vulnerability assessment, remediation, and reporting for the DPS platform and all its components
• Provide technical demonstrations/presentations to IT leadership, business partners, and project stakeholders
• Promote a cooperative and productive team environment
• Work closely with internal business units and IT partners to facilitate project completion
• Be available for an on-call rotation to participate in deployment, troubleshooting, and communication efforts outside of normal business hours

Global ECM Architect III

Data Analyst

• Develop SAS programs to generate datasets, tables, summaries and analysis utilizing multiple data sources, including an Oracle Data Warehouse
• Collaborate with departmental managers to design, create and implement process and reporting solutions
• Convert complex data into usable information using appropriate charts, tables and graphs to communicate results to management
• Respond to ad hoc requests for data and reports
• Utilize appropriate controls and processes to ensure accuracy and completeness of work
• Provide direction, training, and guidance to less experienced Data Analysts and lead projects or special assignments as required

Data Analyst II – Credit Review

Attorney

• Support corporate compliance with all relevant federal, state and local laws, regulations and ordinances
• Assist senior attorneys in the management of outside counsel hired to obtain legal opinions
• Assist in research, review, analysis, drafting and approval of various documents, policies, procedures and obligations to which the company is or may become a party.
• Maintain up-to-date knowledge of privacy and cybersecurity law and events relevant to the company
• Support the development, implementation, and maintenance of the company’s privacy program, including practices designed to protect personal information and other applicable company data
• Maintain up-to-date knowledge of the law in areas of special interest to the company
• Support regulatory change management for privacy and cybersecurity requirements
• Collaborate with cross-functional teams at all levels of the organization (Cybersecurity, Compliance, IT, Procurement, and business stakeholders) on privacy matters, including to embed privacy requirements into new and existing processes, projects, and systems
• Assist in managing customer privacy notice revisions and processes
• Provide support for implementation of new privacy laws and requirements

Staff Attorney

Product Analyst

• The Insurance Product Analyst II, State Management supports the compliant launch of auto insurance products in new states and the ongoing optimization of performance in existing markets.
• This role partners with Product leadership, Technology, and Operations to execute regulatory filings, analyze competitive and performance data, and translate business needs into actionable requirements.
• The analyst leverages data and industry research to drive profitability, ensure regulatory alignment, and continuously improve products, pricing, and processes.
• Research regulatory/legislative issues, perform qualitative and quantitative competitive research, gather data, perform analyses, and pursue process improvements.
• Support the development and execution of state product launches (forms/rules/rates/operations), which includes tasks such as research, competitive analysis, drafting filing documents, utilize SERFF, participating in user-acceptance testing.
• Help drive business results by tracking and analyzing key business metrics.
• Leverage data tools to create reports and visualizations.
• Investigate any known issues in rating or underwriting and help generate solutions.
• Research insurance industry data using tools such as S&P

Insurance Product Analyst II, State Management

• Analyze large and complex datasets to identify trends, risks, and opportunities.
• Design, build, and maintain Power BI dashboards and reports.
• Partner with stakeholders to translate business needs into clear metrics and visualizations.
• Ensure data accuracy, consistency, and clarity across reports and dashboards.
• Document metric definitions, assumptions, and reporting logic.
• Act as a liaison between model governance, data science, and oversight functions.
• Support basic model monitoring and governance activities