GM Financial

Risk

• Build and scale the enterprise Data Stewardship model, including onboarding, training, and supporting business stewards.
• Lead Data Governance councils, working groups, and Communities of Practice to drive consistent governance adoption.
• Design and deliver data literacy programs that strengthen understanding of data quality, governance, and responsible usage.
• Maintain and operationalize data policies, standards, and guidelines; coordinate updates and ensure enterprise compliance.
• Improve user experience across DG tools (catalog, glossary, lineage, DQ dashboards) through feedback loops and collaboration with Product Owners.
• Partner with business and risk teams to resolve data quality, ownership, and lifecycle issues.
• Define, measure, and report Data Governance KPIs, creating executive dashboards that highlight program impact.
• Promote a culture of data accountability, transparency, and high quality decision making across the organization.

Data Governance Analyst III

Insurance

• Provide claims service via various channels to policyholders and third-party customers
• Adjust moderate to highly complex auto claims
• Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance
• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
• Acquire and apply knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

Senior Auto Physical Damage Appraiser

Learning and Development

• The Dealer Services Training Consultant will be responsible for developing and delivering training programs for Dealer Services team members.
• This role requires a dynamic individual who can effectively train new and tenured team members and ensure consistent application of techniques and processes.
• The trainer will collaborate with various departments to identify training needs, develop curricula, and measure training effectiveness.
• Consult with senior leadership to create training curricula that support company business strategies
• Develop and deliver training content for Credit, Sales, and Loan Services, utilizing various training methodologies to ensure consistent application of techniques
• Partner with business leaders and instructional design teams to design varied training materials and facilitate in-person and virtual training sessions
• Provide on-the-job training and coaching, including sales process and product education, and training associated with new product launches
• Analyze and measure the effectiveness of training programs and make necessary adjustments to improve outcomes
• Act as a knowledge base for all things related to dealer sales, credit, and loan services
• Perform special projects as assigned

Training Consultant – Dealer Services

Architect

• As a technical leader and subject matter expert for assigned business unit, the Senior Principal will be a key influencer in the achievement of strategic alignment and provide a positive impact on business value.
• This leader will serve as the primary point of contact for IT Architecture in Canada, driving the modernization of our loan origination platforms and ensuring that solution designs align to enterprise architecture principles aligned to our North Star Architecture while enabling GM Financial’s long‑term strategy.
• The Senior Principal will work closely with leaders across GM Financial Canada, Originations, Operations, and Enterprise Architecture to identify high-impact initiatives that advance modernization goals.
• This person will bring deep expertise in loan origination, banking, and enterprise-scale solution architecture, serving as a trusted advisor and advocate for technical excellence.
• The person in this role is also expected to be an energetic, dynamic and innovative leader and influencer, acting as an avid promoter of process improvement to enhance productivity and performance of assigned business area.
• The Senior Principal is an established and recognized figure both internally and externally.
• This person will represent GM Financial in the broader community and serve as a de-facto ambassador for the organization.
• It will be important for the Senior Principal to maintain a strong network in the community and represent GM Financial well.
• This role represents GM Financial within the broader Canadian technical and business community and will maintain a strong external network.

Senior Principal Architect – Originations

Security Engineer

• Develop and maintain technical security requirements, standards, and documentation for vulnerability management and application security.
• Design and implement security solutions with emphasis on:
• Vulnerability Management (VM) platforms and processes
• Application Security tools (SAST, DAST, IAST)
• Web Application Firewalls (WAF)
• Secure coding practices and CI/CD pipeline integration
• Perform vulnerability assessments and penetration testing for applications and systems; analyze findings and drive remediation efforts.
• Utilize Qualys VMDR to perform automated and on-demand vulnerability scans across infrastructure, applications, and cloud environments
• Analyze scan results, assess risk, and collaborate with system owners to prioritize and remediate vulnerabilities
• Monitor and analyze system logs and security alerts to detect unauthorized access or anomalies.
• Create and present remediation progress, security metrics, vulnerability trends, and risk reports to leadership.
• Participate in incident response activities, providing technical expertise for application-related security incidents.
• Conduct periodic risk assessments for applications and supporting infrastructure.
• Evaluate and recommend security tools and technologies to enhance vulnerability detection and remediation capabilities.
• Stay current on emerging threats, vulnerabilities, and regulatory requirements impacting application security.

Senior Cybersecurity Engineer

• Provides first notice of loss support and claim creation for Auto Claims
• Investigates to uncover the Auto claim customers' needs and manages the customer experience from Auto claim intake to the assignment of the claim
• Answers incoming calls and emails from customers or other parties involved in claims; provides timely and correct product and service information
• Assists customers by completing the first notice of loss process, directing calls, or initiating tools to assist the progression of the claim.
• Ensures accuracy of first notice of loss entry
• Obtains and inputs information relating to accidents for new claim creation
• Assists with starting the claims process by initiating method of vehicle inspection, rental car set up, etc.
• Provides excellent customer service at all times
• Seeks guidance from team members to resolve issues and identify appropriate issues for escalation
• Contributes to business goals, performance metrics, and effectively uses tools & technology
• Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events

First Notice of Loss Representative

Financial Planning and Analysis

• Analyze financial information, including trends and forecasts
• Develop, evaluate, and monitor short/long term corporate planning models
• Analyze monthly/quarterly/yearly financial results of the total company and communicate important trends and measurements
• Create various balance sheet, revenue, and expense forecasts for disclosure and business scenarios
• Perform complex variance analysis and research to explain any differences
• Prepare ad hoc analysis for management
• Support assigned areas with general financial administration

Senior Financial Analyst – Forecasting, Planning and Analysis

• Support technical direction for vulnerability and scanning supporting technology
• Build and maintain scalable vulnerability detection rules, alerts, scripts, and triage pipelines
• Monitor and assess the company’s cybersecurity risks and implement mitigation strategies to address vulnerabilities
• Conduct continuous discovery and vulnerability assessment of enterprise-wide assets, including vulnerability scans in support of operational matters (non-scheduled)
• Serve as a technical escalation point for vulnerability management and remediation efforts
• Build and apply protective mitigations teams to integrate fixes upstream, and to support remediation efforts to close vulnerability exposure to new threats
• Interpret complex data from vulnerability scans to pinpoint potential security risks and weaknesses
• Examine disclosed vulnerabilities, threat scenarios, and mitigating controls
• Implement technical recommendations for addressing and mitigating identified vulnerabilities
• Perform technical analysis of all scan results and provide a report of analysis as required

Principal Cybersecurity Engineer – Threat and Vulnerability

• Participate in incident investigations, covering detection, containment, eradication, recovery, and post-incident reviews
• Enhance incident response tools, scripts, and frameworks to improve efficiency, accuracy, and scalability of detection, response and investigations
• Conduct memory/network/host/cloud forensics, malware reverse-engineering, and automated triage
• Create customized tactical and strategic remediation plans related to alerts and incidents identified inside the GMF landscape as well as identified in the wild
• Produce analytical findings through technical reports post incident
• Identify and codify attacker TTPs and IOCs, feeding them into detection pipelines and IR playbooks
• Gather and analyze cybersecurity data, technology tools and risk systems to identify security exposures
• Participate in tabletop exercises, Purple Team sessions, and threat fencing simulation
• Perform analysis of various log sources, SIEM alerts, IDS/IPS alerts, host activity, and network traffic to identify suspicious or anomalous activity
• Stay ahead of the threat landscape—monitor zero-days, vulnerabilities, and advanced persistent Threats

Principal Cybersecurity Engineer, Incident Response

• Support and influence technical direction for vulnerability and scanning supporting technology
• Architect, build and maintain scalable vulnerability detection rules, alerts, scripts, and triage pipelines
• Monitor and assess the company’s cybersecurity risks and implement mitigation strategies to address vulnerabilities
• Conduct continuous discovery and vulnerability assessment of enterprise-wide assets, including vulnerability scans in support of operational matters (non-scheduled)
• Serve as a technical escalation point for vulnerability management and remediation efforts
• Define, build and apply protective mitigations and work with engineering and infrastructure teams to integrate fixes upstream, and to support remediation efforts to close vulnerability exposure to new threats
• Interpret complex data from vulnerability scans to pinpoint potential security risks and weaknesses
• Examine disclosed vulnerabilities, threat scenarios, and mitigating controls to understand the potential impact on the organization
• Provide specific recommendations for addressing and mitigating identified vulnerabilities, prioritizing effort based on factors such as risk, exposure, business impact, threat intelligence, and contextual data
• Perform technical analysis of all scan results and provide a report of analysis as required

Senior Principal Cybersecurity Engineer, Threat and Vulnerability

• Actively participate in incident investigations, covering detection, containment, eradication, recovery, and post-incident reviews
• Develop and enhance incident response tools, scripts, and frameworks to improve efficiency, accuracy, and scalability of detection, response and investigations
• Conduct and enhance memory/network/host/cloud forensics, malware reverse-engineering, and automated triage
• Create customized tactical and strategic remediation plans related to alerts and incidents identified inside the GMF landscape as well as identified in the wild
• Convey analytical findings through finished technical reports post incident
• Identify and codify attacker TTPs and IOCs, feeding them into detection pipelines and IR playbooks
• Gather and analyze cybersecurity data, technology tools and risk systems to identify security exposures
• Lead or participate in tabletop exercises, Purple Team sessions, and threat fencing simulation
• Perform analysis of various log sources, SIEM alerts, IDS/IPS alerts, host activity, and network traffic to identify suspicious or anomalous activity
• Stay proactively ahead of the threat landscape—monitor zero-days, vulnerabilities, and advanced persistent threats

Senior Principal Cybersecurity Engineer, Incident Response

• Design and maintain enterprise data governance architecture
• Translate regulatory and business policies into enforceable standards
• Lead definition and maintenance of data standards (naming, modeling, metadata, classification, quality, lineage, access controls).
• Govern canonical definitions, taxonomies, and semantic standards
• Architect and govern enterprise metadata management, including business, technical, operational, and privacy metadata
• Ensure traceability from logical model → canonical model → physical data → consumption.
• Architect governance controls that support: Data mapping and Records of Processing (RoPA)Privacy classification, purpose limitation, and retention DSAR discovery, impact analysis, and execution
• Lead governance architecture and integration for platforms such as: Informatica CDGC / CDQ, BigID, ServiceNow
• Integrate governance tooling with: Cloud data platforms, ETL/ELT tools, BI and analytics tools (Power BI)
• Provide guidance on master data, reference data, and interoperability across systems and platforms.
• Establish data-sharing contracts and domain service agreements to ensure consistent use of data across the enterprise.
• Influence architecture decisions to ensure data governance requirements are embedded into product and platform designs.
• Align governance with cybersecurity controls
• Ensure governance controls align with compliance requirements (SOX, GDPR, CCPA, HIPAA, PCI, etc.).
• Support integration and traceability between data architecture and enterprise architecture (capability maps, application/technology portfolios).

Data Governance Architect III

Analyst

• Risk Analyst II - Credit Risk Analytics is responsible for analyzing credit risk exposure related to consumer and commercial loan and lease acquisition activities.
• Conducting analysis to mitigate credit risk, create and monitor credit policy, measure credit execution and credit structure.
• Responsible for monitoring credit performance by region, credit center, and dealership.
• Summarize findings, develop recommendations and present analyses to management in a clear, concise, convincing, and actionable format.
• Employ best practices of data analysis and validation to ensure data results are accurate.
• Assist in the creation, maintenance and monitoring of origination credit policies, procedures and lending stipulations.
• Understand how change to origination credit policy and lending environment can impact loan/lease volume as well as overall credit performance.
• Proactively monitor and report relevant changes in origination trends and portfolio performance to management.
• Conduct ad hoc research projects incorporating project design, data collection and analysis, summarization of finding, and presentation of results.

Risk Analyst II – Credit Risk Analytics

• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
• Oversee and manage a team of FNOL representatives, providing guidance and support throughout the intake process
• Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
• Coach, mentor, and teach FNOL representatives to support their continued growth and improvement
• Consistently work to develop all FNOL representatives
• Serve as an expert resource to representatives and colleagues regarding claims intake processes and procedures
• Review and evaluate calls, ensuring accuracy and adherence to company policies and procedures
• Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
• Conduct performance evaluations and provide ongoing training and development opportunities for FNOL representatives
• Monitor call center, identify trends or areas for improvement, and implement strategies to enhance call center operations and customer satisfaction
• Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
• Use established monitoring systems to QA, monitor, and evaluate performance
• Generate appropriate action plans to enhance and improve performance of under-performing representatives
• Effectively use reward and recognition tools to drive business results and associate satisfaction
• Identify and implement strategies that will enhance the customer experience and improve productivity and performance
• Perform other duties as assigned
• Conform with all company policies and procedures

FNOL Supervisor – General Motors Insurance

Project Manager

• Serves as a project manager for high-priority projects, applying the enterprise GPPM (Global Project Portfolio Management) processes and procedures
• Identifies and assembles the appropriate blend of resources to meet project needs and requirements
• Fosters and champions an environment that promotes trust, self-development, continuous improvement, innovation and quality outcomes
• Ensures a consistent level of quality, accuracy, compliance to GPPM standards, state and federal regulations, and internal controls
• Leads the development of project requirements and scope; establishes appropriate metrics for measuring successful delivery of the projects
• Engages with project teams, business partners and stakeholders frequently on the status of key initiatives with respect to scope, schedule, cost, and resources; presents RAID logs
• Coaches and counsels members of cross-functional teams to accomplish project goals, meet deadlines, and resolve technical/operational issues
• Administers the project change process when needed, formulating contingency plans to address schedule revisions, risks, costs, and scope
• Supports reporting needs of the PMO
• Maintains awareness of industry trends, practices, techniques and emerging technologies related to the project management discipline
• Captures and distributes meeting minutes highlighting decisions, action items, issues, risks, and key discussion topics as needed