Claims FNOL Representative II

GM Financial

Claims Representative handling first notice of loss for Auto Claims at GM Financial. Providing customer service and initiating claim handling processes while ensuring accuracy and efficiency.

Posted 7/22/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $34,000 - $84,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the auto claims process, providing exceptional customer service, and effectively navigating multiple systems to ensure accurate claim creation and customer satisfaction. Possesses strong communication skills and the ability to work efficiently in a fast-paced, phone-intensive environment.

Highest-signal resume keywords

Auto Claims ManagementCustomer Service ExcellenceClaims Adjusting ExperienceInbound Call Center ExperienceAIC Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims CreationAccident Information InputWindows Operating EnvironmentMulti-TaskingOrganizational SkillsTime ManagementCustomer Contact ExperienceFast-Paced Work EnvironmentEmpathy in Customer InteractionsComputer Literacy

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationMature JudgmentDiscretionInitiative

Certifications & Qualifications

AIC Certification

Industry Keywords

Insurance ClaimsFirst Notice of LossCustomer ExperienceCatastrophe OperationsPerformance Metrics

About the role

Key responsibilities & impact

Provides first notice of loss support and claim creation for Auto Claims
Investigates to uncover the Auto claim customers' needs and manages the customer experience from Auto claim intake to the assignment of the claim
Answers incoming calls and emails from customers or other parties involved in claims; provides timely and correct product and service information
Assists customers by completing the first notice of loss process, directing calls, or initiating tools to assist the progression of the claim
Ensures accuracy of first notice of loss entry
Obtains and inputs information relating to accidents for new claim creation
Assists with starting the claims process by initiating method of vehicle inspection, rental car set up, etc.
Provides excellent customer service at all times
Seeks guidance from team members to resolve issues and identify appropriate issues for escalation
Contributes to business goals, performance metrics, and effectively uses tools & technology
Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events

Requirements

What you’ll need

Experience in an inbound phone-intensive, contact center environment using a headset
Experience in a call center environment
Experience in Insurance Claims a plus
Computer literacy in a Windows operation environment
Ability to empathize with customer is critical
Excellent verbal and written communication
Ability to work in a fast-paced environment
Ability to multi-task (i.e. talking and typing simultaneously)
Possess organizational and time management skills
High degree of initiative, mature judgment and discretion
Ability to navigate through multiple systems
Must be able to obtain (AIC) within 30 days of start date required
High School Diploma or equivalent required
Bachelor’s Degree in related field preferred
1 year of customer contact experience required
2 years of customer service experience preferred
6+ months of claims adjusting experience or 1 year of recent GM Financial customer service experience working in a member contact capacity or military experience preferred

Benefits

Comp & perks

401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays