Global Payments Inc.

Customer Support

• Supporting developers with their integration into the Global Payments platform - onboarding, in-life and escalations.
• Holding phone calls and joining online meetings with customers and their developers to discuss eCommerce related topics.
• Responding to tickets inline with our SLA’s and ensuring that our customers are well looked after, providing first class customer service.
• Documenting resolutions is a vital part of what you’ll be doing and ensuring there is a full audit trail of your interactions.
• Develop yourself to progress your career within Global Payments.

Developer Support Specialist

Account Executive

• Build a pipeline via prospecting, digital outreach, and local networking
• Maintain accurate activity tracking in Salesforce and Atlas CRM
• Sell Genius® POS and software solutions across retail, restaurant, and service verticals
• Consult with business owners to improve operations, increase customer loyalty, and streamline payments using Genius®

Outside Sales Representative – Software

• Own the full sales cycle from prospecting to negotiation and closing
• Build a pipeline via prospecting, digital outreach, and local networking
• Work closely with a District Manager to identify opportunities and close short-cycle deals

• Responsible for prospecting new clients
• Maintain existing/prospective client records in the CRM
• Achieving minimum production requirements and securing quota
• Build knowledge of product/service portfolio
• Attend weekly team meetings and one-on-ones

Account Executive – Fintech Point of Sale

Director

• Manages the planning, designing, due diligence, and implementing of strategic business development objectives.
• Researches, evaluates, and manages new strategic business opportunities.
• Supports policy and strategy implementation.
• Manages financial feasibility studies to include market analysis.
• May assist with special studies or key projects in areas such as operational effectiveness.
• A dedicated Director of Business Development - will be responsible for overseeing the successful completion of sales influencing projects and events.
• Reporting to the VP of Business Development, this individual will be the liaison between the SDBDs and other company stakeholders.
• They will oversee and deliver team Analytics, Reporting, and Dashboards, and collate/prepare data for the Monthly Business Review (MBR).

Director, Strategic Partner Management

Sales

• Acquire new merchant relationships and cross-sell to existing clients.
• Collaborate with portfolio managers to optimize merchant profitability.
• Manage leads and prospects using the Salesforce CRM.
• Develop industry-specific presentations and proposals for internal and external audiences.
• Negotiate and close deals while ensuring customer satisfaction.
• Conduct outreach through cold outreach (cold calling) and meetings.
• Provide ongoing pre- and post-sales support.
• Stay informed of industry trends, pricing, and the competitive landscape.
• Work with internal teams to finalize merchant agreements.
• Actively participate in industry events and seminars to network and grow the portfolio.
• Establish and cultivate strategic alliances with leading industry companies for collaborations and technological advancements.

Business Solutions Associate

Customer Success Manager

• Proactive outreach
• Proactively contact clients to build trust, strengthen relationships, and ensure they have the training and tools needed to succeed
• Support clients to resolve any issues and perform necessary troubleshooting
• Ensure appropriate solutions are implemented and functioning
• Respond to all incoming emails within 24 hours
• Proactive retention of at-risk clients
• Analyze customer feedback, usage data, and behavior
• Collaborate with internal teams to resolve customer issues
• Track and analyze customer retention metrics and trends

Customer Success Manager, Customer Success Coordinator

Product Manager

• Lead the consolidation, optimization, and long‑term strategy of CRM systems across global organisation
• Focus on simplifying the CRM landscape and driving user adoption
• Ensure data consistency and enable actionable insights through enhanced reporting capabilities
• Collaborate with Agile development teams and other business areas
• Conduct investigation into simple to medium problems and support issue/problem resolution
• Support go to market and training activities, communicate product capabilities to stakeholders
• Lead the redesign and enhancement of CRM analytics by developing and scaling Power BI dashboards and reporting models

• prospecting and running Genius Point of Sale presentations
• close deals within a fast sales cycle
• explain our value proposition and demonstrating our cloud-based Point of Sale solution
• upsell current clients on other Global products and services
• maintain regular communication with the Point-of-Sale District Manager

Account Executive – Fintech Point of Sales Solutions

• Build a pipeline via prospecting, digital outreach, and local networking.
• Maintain accurate activity tracking in Salesforce and Atlas CRM.
• Consult with business owners to improve operations, increase customer loyalty, and streamline payments using Genius®.

Outside Sales Executive – Software

• Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries
• Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking
• Deliver consultative, value-based presentations both in-person and virtually
• Collaborate with your District Manager to identify new opportunities, set appointments, and close sales
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce
• Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades
• Stay current on the fintech landscape, industry trends, and product updates

Outside Sales Representative

• selling the Genius® POS and payment technology platform to small and mid-sized merchants
• own the full sales cycle from prospecting to negotiation and closing
• receive sales leadership support

Account Executive – Fintech Software

• Lead and inspire a team of top-performing sales professionals
• Ensure they achieve and exceed sales goals within your designated region
• Conduct weekly 1:1 meetings, pipeline reviews, and sales coaching sessions
• Focus on larger strategic deals within your territory
• Monitor team activity, track performance metrics, and ensure effective execution of the sales process

District Sales Manager

• Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries.
• Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking.
• Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty.
• Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle.
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications.
• Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades.
• Stay current on the fintech landscape, industry trends, and product updates to position yourself as a trusted technology advisor.

• Responsible for prospecting and running Global Payments Point of Sale presentations both in person and over the phone
• Explain our value proposition and demonstrate our cloud based Point of Sale solution
• Upselling current clients on other Global Payments products and services
• Maintain regular communication with the Point of Sale District Manager
• Close sales of our business solutions with merchants