Global Payments Inc.

Account Executive

• Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries.
• Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking.
• Deliver consultative, value-based presentations both in-person and virtually to demonstrate how Genius® helps businesses streamline payments, improve operations, and increase customer loyalty.
• Collaborate with your District Manager to identify new opportunities, set appointments, and close sales within a short cycle.
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce, including call notes, follow-ups, and client communications.
• Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades.
• Stay current on the fintech landscape, industry trends, and product updates to position yourself as a trusted technology advisor.

Outside Sales Representative

Product Manager

• Provides direction to product development and the overall process of the product and services function.
• Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects.
• Increases profitability of existing products and services to develop new solutions which advance business objectives and client needs.
• Manages the process from product development to product launch, ensuring execution is in line with project plan.
• Ensures profitability for product initiatives.
• Defines pricing strategies for new and existing products considering competitive pricing models, target customer segment base, internal costs, value proposition metrics, and market acceptance and adoption rates.
• Participates in product concept and requirements workshops with clients and internal development teams.

Senior Product Manager

• Sell Genius® and other Global Payments solutions to small and mid-sized businesses across restaurant, retail, and service industries.
• Develop and manage a consistent pipeline through field prospecting, digital outreach, and local networking.
• Deliver consultative, value-based presentations both in-person and virtually.
• Collaborate with your District Manager to identify new opportunities, set appointments, and close sales.
• Maintain accurate pipeline and activity tracking in Atlas and Salesforce.
• Upsell and cross-sell existing merchants on new features, software add-ons, and hardware upgrades.
• Stay current on the fintech landscape, industry trends, and product updates.

Customer Success Manager

• own, manage and develop the Global Payments Customer Experience strategy
• assist with developing and implementing an enterprise-wide Customer Experience strategy
• understand and monitor industry trends
• support the design and execution of core Customer Experience behaviors
• create ongoing communications regarding Customer Experience Strategy
• provide support to the lines of business regarding customer experience concepts
• assist with alignment sessions with our customers
• participate in management of customer insights
• assist in cross-business best practice sharing
• administer recognition programs
• collect data and produce metrics for Customer Experience program
• execute continuous improvement process for customer feedback
• recommend process improvements regarding Customer Experience program

• Build a pipeline via prospecting, digital outreach, and local networking.
• Maintain accurate activity tracking in Salesforce and Atlas CRM.
• Sell Genius® POS and software solutions across retail, restaurant, and service verticals.
• Consult with business owners to improve operations, increase customer loyalty, and streamline payments using Genius®.

Outside Sales Representative – Software

Outside Sales

• Responsible for prospecting and running Genius Point of Sale presentations in person and over the phone.
• Close deals within a fast sales cycle.
• Explain the value proposition and demonstrate our cloud-based Point of Sale solution.
• Upsell current clients on other Global products and services.
• Maintain regular communication with the Point-of-Sale District Manager.

Territory Sales

Manager

• Oversee the development of partner-facing systems and experiences
• Conduct structured surveys to capture partner satisfaction
• Analyze industry reports and track competitor strategies
• Provide training and enablement resources to sales teams
• Lead cross-functional teams for project delivery

Partner Experience Manager

• Act as the subject matter expert for your market and understand how your product fits within it
• Project coordination, market research and needs analysis
• Research customers' business practices and needs relative to new integrations, products, features and modules
• Work directly with 3rd party partners to scope and implement API integrations to support the expansion of our Partner Network
• Propose solutions based on customer input, surveys, imaginative interpretation of user needs, market needs analysis, and known technological solutions
• Review all relevant sources of information, including analysts and industry thought leaders
• Keep in close contact with key customers and prospective key customers on the leading edge of the industry, including site visits
• Monitor competitors’ activities to determine possible future directions
• Participate in key sales situations, including contributing to RFP responses, and maintain a close relationship with sales team(s)
• Define, drive, and maintain the product roadmap and backlog
• Work with development, project management, marketing, and other applicable functions to prepare release objectives, milestones and schedules for all phases of product development and launch
• Assist with the prioritization of initial feature development and ongoing change requests
• Translate high level objectives from clients and partners into measurable functional requirements
• Work closely with Business Analysts and Interaction Designers to ensure designs meet requirements and customer needs
• Act as quarterback of the team and business owner for solution
• Work with Sales and Marketing to define the value proposition of offerings and how best to position them in the market to succeed
• Manage/update/communicate evolving requirements and feature development throughout the project life cycle

Analyst

• Validation of product features and deliverables prior to release to the merchant; identify gaps and defects in new releases.
• Participate in the validation of ordering, boarding, and setup processes from the customer’s point of view.
• Directly assist Alpha Merchants with their questions, and ensure proper use and setup of Alpha features.
• Participate as subject matter expert in product training sessions for internal and external stakeholders.
• Review product feature documentation related to features and releases.
• Adhere to delivery deadlines, identify and raise risks to quality and deadlines through appropriate channels.
• Research technical product issues impactful to the Alpha Program as directed by leadership.

UAT Analyst

Payroll

• Verantwortung für die ordnungsgemäße und termingerechte Entgeltabrechnung für Deutschland in Zusammenarbeit mit einem externen Payroll Dienstleister
• Sicherstellung der Einhaltung aller steuerlichen, sozialversicherungsrechtlichen und arbeitsrechtlichen Vorgaben
• Prüfung und Freigabe von Abrechnungsergebnissen, Zahlungsdateien und Meldungen
• Enge Zusammenarbeit mit HR, Finance sowie Benefits und Vorsorgeanbietern
• Steuerung und Weiterentwicklung der Dienstleisterbeziehung inklusive Einhaltung der Service Levels
• Erstellung von Reports sowie Unterstützung bei Audits und Projekten
• Ansprechpartner für Mitarbeitende, HR Business Partner und externe Stellen bei allen payrollrelevanten Fragestellungen
• Pflege und Optimierung von Prozessen, Richtlinien und Dokumentationen unter Einhaltung der DSGVO

Senior Payroll Specialist

Sales

• Sell Genius® POS and software solutions across retail, restaurant, and service verticals
• Drive local business growth
• Sell award‑winning tech
• Build long‑term residual income
• Build pipeline through field prospecting, digital outreach, and networking
• Track pipeline activity in Atlas and Salesforce
• Consult with business owners to improve operations, increase customer loyalty, and streamline payments using Genius®

• Close sales and help businesses level up with our top notch solutions.
• Work closely with your District Sales Manager to set up key appointments.
• Build referral partnerships that keep the leads rolling in.
• Schedule and wow business owners with how our product can help their business transcend.
• Understand client needs and provide the perfect solution!

Regional Sales Manager

Consultant

• Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
• Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding.
• Present compelling solutions and alternatives that address customers pain points and convince them to stay.
• Maintain accurate records of customer interactions and account status in our CRM system.
• Meet and exceed retention targets and objectives.
• Stay up to date with industry trends and our evolving systems to provide informed guidance to customers.

Outside Sales Representative

Outside Sales Representative

Senior Product Manager

Outside Sales Representative

Outside Sales Representative

Customer Success Manager

Outside Sales Representative – Software

Territory Sales

Partner Experience Manager

Product Manager

UAT Analyst

Senior Payroll Specialist

Sales

Regional Sales Manager

Retentions Consultant