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Client Success Manager
Global Payments Inc.Client Success Manager at Global Payments overseeing TouchNet services for effective client relationship management. Delivering quality service and support while ensuring proactive engagement with clients.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management and service delivery within the higher education sector, ensuring operational performance and proactive support to minimize downtime and costs.
Highest-signal resume keywords
Client Relationship ManagementService Delivery PlanningHigher Education Industry ExperienceOperational Performance OversightTechnical Issue Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementService Delivery StandardsClient Needs AssessmentProactive Support MechanismsIncident Coordination
Soft Skills
CollaborationCommunicationProblem-Solving
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
University ITSCampus FinanceClient Facing RolesHigher Education
About the role
Key responsibilities & impact- Plan and oversee TouchNet products and services for a designated client or group of clients
- Ensure quality service and operational performance within the parameters of program and delivery standards
- Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs
- Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues
- Collaborate with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business
Requirements
What you’ll need- Bachelor's Degree Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
- Typically Minimum 5 Years Relevant Experience in University ITS and/or Campus Finance Experience in client facing roles and/or higher education industry.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off