Customer Retentions Consultant

Global Payments Inc.

Customer Retentions Consultant helping customers stay with Global Payments solutions by providing empathetic support and compelling alternatives. Driving retention targets and maintaining CRM records in a flexible working environment.

Posted 7/7/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Proactively reach out to customers who have expressed their intent to discontinue using our payment solutions.
Listen attentively to customers concerns and reasons for wanting to leave, demonstrating empathy and understanding.
Present compelling solutions and alternatives that address customers pain points and convince them to stay.
Maintain accurate records of customer interactions and account status in our CRM system.
Meet and exceed retention targets and objectives.

Requirements

What you’ll need

Excellent communication skills, with the ability to build rapport and trust with customers.
Customer-focused with a passion for delivering exceptional service.
Proven ability to work in a fast-paced and demanding environment.
Self-motivated and goal-oriented with a drive to achieve and exceed targets.
A track record of meeting or exceeding retention goals.
Experience working within a retention environment
Experience using a dialler and CRM system

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Retention StrategiesRecord KeepingProblem SolvingFast-Paced Environment Adaptability

Soft Skills

EmpathyBuilding RapportTrust BuildingExceptional Service Orientation