Georgetown University Center on Education and the Workforce

Communications

• increase stakeholder understanding of the university's positions and aspirations
• design communication plans to communicate university messaging around strategic initiatives
• coordinate with university leadership for accurate communication
• draft communications in the voice of university leaders to internal and external audiences
• support nearly 200 events + communications professionals across the University
• contribute to the university’s communications strategies by generating increased visibility and awareness of the university's objectives, goals and positions
• key role in internal communications for senior leaders of the university and departments

Internal Communications Manager

Events

• Responsible for planning, execution, and follow-up of special events and programs
• Conduct research and provide programming and logistical support for events
• Develop invitations and coordinate printed materials
• Maintain event calendars
• Engage regularly with the Georgetown community and external partners

Assistant Director of Presidential Events

Director

• Provide executive leadership for all ticket sales, ticket operations and promotion functions across Georgetown Athletics
• Develop and execute comprehensive sales strategies for season tickets, premium seating, group sales, single-game tickets, game promotions
• Lead, mentor, and evaluate the Ticket Sales, Ticket Operations and Game Promotions department staff
• Create, implement, and monitor revenue plans
• Oversee customer service standards
• Analyze data and reporting to inform strategic decisions
• Manage technology platforms including CRM/Salesforce workflows, ticketing systems

Senior Director, Commercial Business – Ticketing and Game Promotions

Accounts Payable

• Manages the design, operation, and maintenance of all systems and processes for payments, expense reporting, and operational Accounts Payable activities
• Leads, manages, and develops three high-performing functional teams: Payables Systems, Accounts Payable, and Supplier Management
• Holds ownership and accountability for the security, data integrity, design, and maintenance of all networked payment systems
• Drives the full lifecycle of system management, including business process design/redesign
• Stays abreast of the evolving technology and supplier landscape for financial and payment systems
• Directs and coordinates all Accounts Payable operational activities
• Develops and promulgates university-wide policies for payables
• Provides critical support for areas related to Procurement, Strategic Sourcing, Tax, and campus finance teams
• Acts as primary point of contact for all external audit requests

Director of Accounts Payable and Systems

Compliance

• Design, operate, and support systems for student accounts and e-commerce solutions
• Manage the University’s Payment Card Industry (PCI) compliance program
• Provide oversight of the payment systems infrastructure and PCI compliance framework
• Manage annual PCI audits and support various service centers
• Coordinate cross-departmental efforts and create PCI-compliant payment sites
• Oversee security requirements and operations for merchant services
• Support cross-functional activities related to payment acceptance and processing
• Lead testing and implementation of new system functionalities
• Monitor activity to support Internal Audit and prevent fraud
• Serve as a data steward delegate overseeing access requests

Associate Director, PCI Compliance, Student Systems

• The Senior Director of Student Accounts is a strategic leader focused on all aspects of student billing, collections, and customer service related to student financial accounts.
• Reporting to the Controller, the Senior Director is responsible for the overall management and direction of the Student Accounts Office, which includes billing, cashiering, payment plans, collections, refunds, and compliance with all federal, state, and university regulations related to student financial activity.
• Additionally, the Direction will oversee the university's PCI compliance program, student loan services, and related functions.
• The Senior Director will drive process improvements, leverage technology to enhance the student experience, and ensure the fiscal integrity of student financial records for all of Georgetown’s campuses and programs.

Senior Director – Student Accounts

• Assist in the effective delivery of an exceptional MBA experience for approximately 950+ students
• Serve as academic and program advisors for multiple cohorts of students
• Provide counsel on a range of student life cycle issues
• Act as liaison between students and university offices
• Develop messaging and programming to welcome incoming MBA students
• Coordinate and support academic and co-curricular components of the MBA program
• Train and supervise a team of student employees
• Provide operational and project support to MBA Program Office leadership and deans

Assistant Director, MBA Program Office

Accountant

• Efficiently monitoring the University’s general ledger transactions
• Coordinating month-end close activities
• Reviewing assigned financial statement line items
• Year-end audit preparation
• Special projects involvement
• Ensuring compliance with internal accounting controls

Senior Accountant

Research Scientist

• Support CICS research and evaluation activities
• Collaborate with faculty and community partners
• Execute research activities and mixed-methods research
• Conduct data analyses and draft research protocols
• Present research findings to diverse audiences
• Spearhead project management of research programs
• Conduct literature reviews and draft written documents

Research Assistant

Operations

• Responsible for assisting in the effective delivery of an exceptional MBA experience for approximately 950+ Full-time, Flex, and Flex Online MBA students
• Serve as academic advisors for multiple cohorts of students in each class of either the Full-time, Flex, or Flex Online MBA Program
• Involved in regular communication with students regarding curriculum planning, degree progress, and academic difficulties
• Responsible for outreach and problem solving for struggling students, including connecting students to tutors and assessing progress
• Ensures students are aware of available resources for mental, emotional, or physical challenges
• Meetings with students happen frequently, including evenings
• Serve as liaison with other university offices to support students with academic or personal issues
• Play an instrumental role in the co-curricular development and support of MBA students
• Oversee planning, execution, and budgeting of programming that contribute to the overall student experience

Associate Director of Strategy – Operations, MBA Program

• Coordinates, monitors, and provides general oversight of the University’s compliance assurance activities
• Oversees the day-to-day operations of the compliance program
• Ensures effective channels for the reporting of compliance concerns
• Provides oversight, leadership and advice on conflict of interest matters
• Monitors the performance of the compliance program

Associate Vice President – Compliance and Ethics, Chief Compliance Officer

Marketing

• Manage all marketing activities for assigned portfolio of programs.
• Liaise with advertising agencies and provide clear direction to create and implement lead generation marketing campaigns
• Manage day-to-day marketing activities for assigned programs.
• Review accuracy of layouts, manage internal review process, and traffic advertising proofs
• Monitor marketing plan performance in order to meet program enrollment goals
• Partner with all relevant stakeholders across the organization to meet project deadlines and deliverables
• Oversee video shoots and photo shoots
• Maintain up-to-date website and CRM communications plans
• Proactively optimize conversions of inquiries and started applications
• Provide excellent client service and consultation to academic programs supporting their recruitment, communications, and promotional efforts.
• Establish regular communications channels with clients
• Facilitate communications outreach for clients through our CRM, social media, etc.
• Proactively manage client expectations
• Document meetings and provide regular status updates
• Conduct regular analysis and reporting of marketing campaign performance for assigned programs and continuous evaluation of media/tactics for recruitment optimization.
• Analyze marketing campaign performance and make recommendations based on KPIs and key lessons learned
• Provide proactive insights to internal marketing partners to drive results in lead generation
• Create and administer surveys
• Other duties as assigned

Marketing Manager

• support three Tech & Society centers: the Knight-Georgetown Institute (KGI); the Center for Digital Ethics (CDE); and the Institute for Technology Law & Policy (ITLP)
• play an integral role in day-to-day functions and future planning
• ensuring that each center’s operations and administrative needs are met
• initiating and overseeing processes related to people operations, internal and external communications, event management, budgeting, administration, procurement, and contracts

Operations Associate

Manager

• Support case investigations, assessments, and management planning through notetaking, task assignments, and case documentation.
• Coordinate follow-up actions and monitor ongoing cases to ensure interventions are implemented and adjusted as needed.
• Track all incoming reports of concerns and threats, screening of incidents, and full case assessments for annual tracking purposes.
• Develop educational materials and outreach initiatives to promote awareness of the threat assessment process and a culture of shared responsibility.
• Stay current on emerging trends, research, and best practices in threat assessment and campus safety.
• Collect, analyze, and report program metrics to evaluate effectiveness and identify areas for improvement.
• Prepare reports for the Director’s briefings for senior leadership and relevant governance bodies.

Case Manager – Office of Threat Assessment

Administration

• Supports the academic, admissions, student life, and administrative functions of several graduate programs
• Coordinates activities for more than 50 graduate students
• Advises and supports ~50 graduate students; track academic progress and compliance
• Administers program logistics including course schedules, faculty support, events, and reports
• Coordinates graduate admissions, recruitment, and orientation activities
• Collaborates with University offices to advance student services and departmental initiatives