Genesys

Product Manager

• Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud.
• Own the outcomes-based roadmap for roles, permissions, policies, governance, delegated administration, and enterprise authorization experiences.
• Re-imagine access control and governance experiences through AI-powered capabilities that improve usability, automation, intelligence, and administrative efficiency for enterprise customers.
• Partner closely with engineering and architecture teams to design scalable, secure, and extensible platform capabilities that support the evolving needs of enterprise customers.
• Collaborate with product teams across the Genesys platform to ensure consistent and unified access control experiences and frameworks.
• Bring innovative and forward-thinking approaches to solving complex security and governance challenges, with a mindset focused on simplifying experiences and modernizing enterprise administration.
• Engage with customers, partners, analysts, and field teams to understand pain points, validate opportunities, and prioritize high-impact solutions.
• Translate complex customer and compliance requirements into intuitive product experiences that simplify administration while maintaining strong security controls.
• Drive alignment across multiple stakeholders and teams to deliver large-scale platform initiatives and foundational capabilities.
• Define success metrics, measure adoption and customer outcomes, and use data-driven insights to continuously improve the product.
• Work closely with go-to-market, enablement, and customer success teams to support successful launches, customer onboarding, and adoption.
• Serve as a thought leader and subject matter expert internally and externally with customers, partners, and industry analysts for platform governance, authorization models, and enterprise access management trends.

Principal Product Manager – Access Control

Solutions Engineer

• Be the one building AI-powered experiences where they matter most.
• Help build, support and operate technology used by more than 8,000 organizations in over 100 countries.
• Lead the next generation of AI-powered customer experience transformation.
• Serve as a strategic advisor, enterprise architect, and transformation leader responsible for helping organizations realize measurable business outcomes.
• Partner directly with C-suite executives, business leaders, and technical stakeholders to define enterprise AI strategies and architect scalable solutions.
• Own executive-level accountability for business outcomes and value realization following deployment.
• Establish AI Centers of Excellence and adoption frameworks that enable customers to scale AI innovation independently.
• Provide technical leadership for integrations involving CRM Platforms, ERP Systems, Data Lakes, and more.

Principal AI Solutions Architect, Customer Success

• Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities.
• Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to understand business processes, pain points, and desired outcomes.
• Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation.
• Drive solution definition in partnership with Technical Leads, ensuring designs are scalable, supportable, compliant, and aligned to end-to-end Quote-to-Cash architecture.
• Actively lead discovery and problem-solving by asking questions, investigating root causes, and challenging unclear or incomplete requirements.
• Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption.
• Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments.
• Partner with Product & Pricing teams to support product catalog, rate plans, charge models, pricing changes, and new product introduction readiness.
• Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring.
• Partner with Revenue Systems teams to ensure downstream revenue recognition impacts are understood and properly addressed.
• Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers.
• Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt.
• Partner with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria.
• Support incident analysis and production issue resolution by helping clarify business impact, expected behavior, and process ownership.
• Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale.
• Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual work, and increase automation.

Senior Product Owner, Zuora Billing

Director

• Own and accelerate the growth of professional services revenue by shaping and closing high-value services engagements that drive measurable customer outcomes.
• Own the end-to-end services sales motion, partnering with Account Executives to drive professional services revenue and deal closure.
• Shape and position services solutions that align with customer business outcomes, implementation success, and long-term adoption.
• Develop and deliver compelling services proposals, scopes of work, and pricing within rapid sales cycles.
• Influence deal strategy by aligning services value with platform adoption, AI expansion, and customer transformation goals.
• Build trusted relationships with customers and stakeholders to drive confidence in delivery approach and execution.
• Drive expansion within existing accounts by identifying additional services opportunities tied to platform growth and innovation.
• Collaborate with delivery, product, and leadership teams to ensure alignment between sold services and execution capabilities.

Services Engagement Director

Vice President

• Own and evolve the global strategy for Tier 1 strategic events, driving measurable impact on pipeline generation, revenue acceleration, customer expansion, and executive engagement across enterprise segments
• Architect and deliver flagship experiences, including global customer conferences, industry events, sales kickoff, and executive programs that influence senior buyers and accelerate complex deal cycles
• Design differentiated, high-visibility event experiences that strengthen competitive positioning, increase engagement with priority accounts, and deepen relationships with senior decision-makers
• Establish scalable global playbooks, governance models, and operating standards that enable consistent regional execution while improving efficiency, brand quality, and performance accountability
• Lead the global executive engagement portfolio, ensuring programs such as Executive Perspectives deliver meaningful C-suite engagement, customer advocacy, and strategic account growth
• Align executive program participation with account strategies by partnering with Sales, Customer Success, and regional teams to drive pipeline creation, opportunity progression, and long-term relationship development
• Define and oversee executive-level content strategy, ensuring experiences are grounded in differentiated thought leadership, customer insight, and Genesys’ corporate narrative
• Build and scale event-driven demand generation strategies that improve pipeline quality, increase conversion rates, and accelerate deal progression across enterprise accounts
• Implement performance frameworks that measure pipeline contribution, executive engagement quality, customer retention impact, and return on investment
• Leverage data, analytics, and attribution models to optimize investment strategy, audience targeting, event mix, and overall business contribution
• Influence executive stakeholders to expand thought leadership presence, customer participation, and external visibility across strategic events
• Build strategic partnerships with media, analysts, academic institutions, and industry leaders to extend reach and reinforce market credibility
• Lead and develop a high-performing global events organization, strengthening leadership capability and driving operational excellence across distributed teams
• Drive adoption of AI, automation, and advanced event technologies to enhance personalization, engagement, and post-event follow-up at scale
• Ensure strong operational discipline across budget management, vendor partnerships, governance, and continuous improvement initiatives

Vice President, Global Strategic Experiences – Executive Programs

Analyst

• Execute and support risk-based internal audit engagements across technology, security, operational, compliance, and business process areas
• Assist in defining audit objectives, scope, control testing procedures, sampling methodology, and documentation requirements
• Perform audits of IT general controls, including access management, change management, logical security, incident management, backup and recovery, system development lifecycle, and IT operations
• Support audits related to SaaS platforms, cloud infrastructure, cybersecurity, data privacy, third-party risk management, and technology-enabled business processes
• Evaluate the design and operating effectiveness of controls across IT, security, compliance, and operational areas
• Support audits and advisory reviews related to artificial intelligence, including AI governance, responsible AI practices, model risk considerations, data quality, access controls, transparency, monitoring, and compliance with internal AI policies
• Assist in assessing controls aligned with relevant frameworks and standards such as ISO/IEC 27001, ISO/IEC 42001, SOC 2, NIST, COBIT, ITIL, and other applicable technology risk frameworks
• Leverage data analytics and automation tools to support audit planning, risk identification, control testing, exception analysis, and continuous monitoring
• Use AI-enabled tools, where appropriate, to improve internal audit efficiency, including audit planning support, control mapping, document review, testing analysis, issue tracking, and reporting
• Document audit workpapers clearly and accurately, ensuring sufficient evidence is retained to support audit conclusions
• Identify control gaps, process inefficiencies, risk exposures, and opportunities for improvement
• Draft clear, practical, and business-oriented audit observations, including root cause, risk impact, and actionable recommendations
• Partner with process owners and management to validate audit findings, agree on remediation actions, and track issue closure
• Monitor and follow up on open audit issues to ensure timely and sustainable remediation
• Maintain audit databases, issue trackers, and engagement status updates to support timely completion of audit activities
• Build effective working relationships with stakeholders across IT, Information Security, Compliance, Legal, Finance, Operations, Product, Engineering, and other business teams
• Support special projects, management requests, and advisory reviews as directed by Internal Audit leadership
• Contribute to continuous improvement initiatives within Internal Audit, including methodology enhancements, audit automation, data analytics, AI use cases, and knowledge-sharing practices

Senior Analyst, IT Internal Audit

Account Executive

• Develop and execute a comprehensive sales strategy to achieve revenue targets within the assigned territory (Western India).
• Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities.
• Manage the full sales cycle, from initial contact and needs assessment to proposal development, negotiation, and deal closure.
• Build and maintain strong relationships with key stakeholders at existing customer accounts.
• Identify opportunities for upselling and cross-selling Genesys CcaaS solutions to expand our footprint within existing clients.
• Ensure high levels of customer satisfaction and retention by providing exceptional account management and support.
• Identify and target key prospects in the Western India market, focusing on specific verticals (e.g: E-Comm, Healthcare, Retail, GCC, Tech).
• Conduct in-depth needs analysis to understand customer challenges and requirements.
• Develop and present compelling value propositions that showcase the benefits of Genesys CcaaS solutions.
• Maintain a deep understanding of Genesys CcaaS solutions, including features, functionality, and competitive differentiators.
• Collaborate with internal teams to ensure customer success.
• Provide accurate and timely sales forecasts and reports to management.

Senior Account Executive, Enterprise

• Driving revenue growth by selling Genesys CcaaS solutions to both existing and new customers within the Western India region.
• Develop and execute a comprehensive sales strategy to achieve revenue targets.
• Identify and qualify new business opportunities through proactive prospecting, networking, and lead generation activities.
• Manage the full sales cycle, from initial contact and needs assessment to proposal development and deal closure.
• Build and maintain strong relationships with key stakeholders at existing customer accounts.
• Identify opportunities for upselling and cross-selling Genesys CcaaS solutions to expand our footprint within existing clients.
• Conduct in-depth needs analysis to understand customer challenges and requirements.

Senior Account Executive, CMM

Affiliate Manager

• Partner with the Compensation Team Lead to implement and administer global compensation programs and initiatives
• Drive ongoing enhancement of compensation policies, practices, and governance frameworks
• Serve as a compensation resource for HR, Talent Acquisition, and business stakeholders
• Ensure compensation programs align with company philosophy, market practices, and business objectives
• Lead key activities for the annual compensation planning cycle, including salary adjustments, incentive payouts, and equity allocation
• Partner with the Team Lead to manage budgets, project plans, timelines, milestones, and stakeholder communications
• Track deliverables, dependencies, and risks, escalating issues as needed
• Collaborate with HR Operations, HRIS, Finance, Payroll, and regional Total Rewards partners to ensure successful execution
• Support system testing, validation, reporting, training, and deployment activities
• Conduct post-cycle analysis and contribute to continuous improvement efforts
• Conduct market pricing, benchmarking, and compensation analyses to support decision making and program effectiveness
• Develop reports, dashboards, presentations, and insights for leadership and key stakeholders
• Support pay equity analyses, governance reviews, and ongoing monitoring activities
• Analyze workforce and compensation data to identify trends, risks, and opportunities
• Support the advancement of global job architecture and leveling frameworks
• Contribute to job family reviews, leveling assessments, and governance processes
• Assist with job evaluations and maintain documentation for consistency across the organization
• Maintain job architecture tools, resources, and supporting documentation
• Draft and maintain compensation plan documents, policies, procedures, guidelines, and training materials
• Develop communication materials for managers and employees related to compensation programs
• Ensure documentation is accurate, current, and aligned with program objectives

Global Compensation Partner

• Prospect and break into net-new enterprise accounts through targeted outreach, executive relationship-building, and creative account-entry strategies — not just inbound leads
• Own the full sales cycle from first contact through contract execution, including navigating complex, multi-stakeholder buying processes
• Develop and execute territory and account plans that prioritize high-value, high-probability targets and build a healthy pipeline 3–4x your quota
• Work closely with BDRs, sales managers, and respond to RFPs, while maintaining a proactive outbound motion as your primary growth lever
• Build, enable, and grow a regional partner ecosystem — identifying the right channel partners, co-developing joint pipeline, and holding partners accountable to mutual commitments
• Collaborate cross-functionally with Sales Engineering, Professional Services, and Marketing to craft compelling, technically credible solutions for prospective customers
• Accurately forecast opportunity pipeline and stage progression in Salesforce, giving leadership clear line-of-sight into your business

Account Executive, Enterprise – New Logo

Senior Product Owner, Billing

SDET

• Partner with AI strategy, analytics, advisory, and delivery teams to translate outcome-led AI methods into scalable technical assets.
• Design and build practical tools that support AI opportunity mapping, KPI alignment, readiness assessment, value realization, health checks, journey analysis, and outcome measurement.
• Support complex customer and internal scenarios by assessing technical feasibility, data availability, integration considerations, and automation opportunities.
• Translate ambiguous strategic needs into working prototypes, data workflows, proof-of-concept applications, and reusable technical patterns.
• Help internal teams move from manual, one-off analysis toward repeatable, scalable, and automated methods.
• Build internal accelerators, lightweight applications, scripts, dashboards, data workflows, and automation assets that improve team efficiency and consistency.
• Develop prototypes that demonstrate how AI strategy, measurement, and operational data can be connected to actionable recommendations.
• Create reusable automation patterns for customer health checks, KPI tree generation, value realization scorecards, readiness assessments, use case prioritization, and engagement preparation.

Principal – AI Strategy, Automation Architect

Artificial Intelligence

• Engage with executive stakeholders and internal teams to align AI initiatives with measurable business objectives.
• Lead strategic advisory engagements focused on AI adoption, value realization, customer experience transformation, operational improvement, and outcome definition.
• Facilitate executive workshops, AI strategy sessions, value realization discussions, and outcome-focused planning activities.
• Translate customer business goals, operational constraints, and experience challenges into practical AI opportunity roadmaps.
• Help customers and internal teams prioritize AI use cases based on value potential, feasibility, readiness, data availability, and measurable impact.
• Develop clear narratives that connect AI capabilities to business outcomes, operational performance, customer experience improvement, and long-term value realization.
• Develop KPI frameworks, value realization models, measurement strategies, benchmarking approaches, and business impact models.
• Analyze customer operational, journey, interaction, digital, routing, bot, and experience data to identify friction, constraints, and improvement opportunities.
• Establish baseline measurement approaches that help customers understand current-state performance before AI initiatives are scaled or optimized.
• Create executive-ready reporting, scorecards, business cases, and analytical summaries that quantify AI impact and identify opportunities for improvement.
• Apply statistical, analytical, and modeling techniques to evaluate trends, performance drivers, adoption gaps, and optimization opportunities.
• Support before-and-after measurement strategies that help determine whether AI initiatives are producing meaningful business change.
• Evaluate customer readiness for AI adoption, including operational maturity, data availability, reporting capability, KPI clarity, governance, and organizational readiness.
• Develop phased AI transformation strategies that help customers move from experimentation to measurable impact.
• Identify opportunities to improve customer experience, operational efficiency, self-service effectiveness, routing performance, agent productivity, and adoption of AI-enabled capabilities.
• Help customers validate whether existing AI investments are producing expected value and identify where tuning, redesign, enablement, or operating model changes may be needed.
• Provide thought leadership on outcome-led AI, value realization, AI readiness, customer experience optimization, and measurable transformation.
• Contribute to the continued development of the AI Outcomes methodology, including outcome intelligence, applied AI, and outcome engineering frameworks.
• Create repeatable tools, accelerators, playbooks, KPI libraries, value models, assessment methods, and analytical templates that improve consistency and scalability.
• Develop practical guidance that helps internal teams frame customer conversations around measurable outcomes rather than standalone capabilities.
• Mentor consultants, strategists, delivery leaders, and customer-facing teams on outcome-driven AI strategy, KPI mapping, and value realization approaches.
• Partner with Professional Services, Customer Experience Advisory, Technical Account Managers, Customer Success leaders, and other internal teams to support complex customer scenarios.

Principal, AI Strategy, Analytics

Full-stack Engineer

• Contribute on a team to architect and manage our cloud infrastructure for cloud hosted contact center solutions primarily in AWS including but not limited to: Keep current and consult on core cloud operational configuration such as permissions settings, resource management, usage scripting, service selection, monitoring and alerting methods.
• Contribute to Dev/Ops practices including software development templates, development pipeline operations, deployment automation and Cloud operations methods and scripts.
• Recommending security practices and limiting vulnerabilities
• General applications development using Typescript, NodeJS, Angular, and React For Lambda and container deployment.

Software Engineer

Performance Marketing

• Execute high-priority Demand Generation Operations initiatives across marketing systems, BDR operations, and go-to-market processes
• Autonomously own demand generation transformation projects across digital, event, field, other marketing and BDR roles at Genesys.
• Be experienced enough to step into and improve existing workstreams or operating cadences such as BDR operations (improving workflows, data quality, routing logic, and pipeline generation and progression across inbound and outbound motions) and MarTech operations (optimize campaign execution, lead management, and system performance)
• Identify operational gaps and inefficiencies, and drive resolution through process improvement, system changes, or cross-functional alignment
• Support execution of cross-functional projects such as lead-to-cash improvements, data and process standardization, and AI-enabled workflow initiatives