GE HealthCare

Director

• Execute on the Contrast Media vision and strategy with our customers; partner cross functionally to drive product development and create and leverage business opportunities.
• Confident presenting full range of key strategic information both internally and externally on consistent basis.
• Execute on key channel strategies that align with the marketing and sales objectives of the company.
• Collaborate with internal stakeholders to understand market trends, customer needs, and competitive landscape, and translate insights into actionable strategic plans.
• Proactively communicate with relevant internal stakeholders to identify, plan, develop and/or revise project deliverables which are identified for success.
• This role is responsible for developing account business plans and holding teams accountable while also executing key milestones.

Regional Client Director

Client Services Representative

• Acts as the primary GEHC Services face to the customer(s) served
• Responsible for meeting the daily service repair needs of designated Imaging, LCS, and Biomed equipment
• Drives customer satisfaction through Service Excellence
• Troubleshoot, install, maintain, and service repair needs on designated equipment, specifically around issues related to device cybersecurity
• Works closely with multiple device manufacturers regarding cybersecurity issues
• Works directly with customer IT and security personnel to implement site cyber security policies
• Evaluate progressively complex, customer biomedical equipment security issues and implement appropriate remediations and/or compensating controls
• Provide support on imaging or LCS modality equipment first response and coordinate with appropriate modality specialists
• Perform on-time and accurate device level security actions
• Own customer clinical device security issues from dispatch or identification of issue to resolution
• Maintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction on all device security issues
• Focus on customer needs and satisfaction on device security issues
• Maintain daily communications with customers without direction
• Follow as well as guide others as needed regarding appropriate GE security policies, procedures, hospital security protocol, and complete necessary documentation
• Engage with other team members including Bio med engineers, Security Operations Center Agents and Remote Technical Engineers
• Understand and communicate business goals and objectives to the broader GE team servicing assigned customer on device security
• Keep up to date on administrative responsibilities
• Utilize the GEHC escalation process, as needed, and work closely with security operations center agents to define and support implementation of corrective action plans to resolve customer issues

Cyber Client Service Technician

Support Engineer

• Perform day‑to‑day operational functions related to the technical implementation, configuration, and support of medical software products in customer clinical and internal engineering environments
• Provide advanced technical support to customers and internal teams, diagnosing and resolving complex issues across software, integrations, and workflows
• Lead and support software implementation activities, including installation, upgrades, validation, and production support for regulated healthcare systems
• Apply industry best practices for software deployment, reliability, security, and support, with a strong focus on quality, compliance, and customer outcomes
• Engage, leverage, and drive simplified, scalable support and implementation processes across teams
• Collaborate cross‑functionally with product, engineering, clinical, quality, cybersecurity, and operations teams to deliver high‑quality solutions and documentation
• Operate effectively in high‑pressure or escalated situations, providing expert support for 24x7 production environments as required
• Support root‑cause analysis, corrective and preventive actions (CAPA), and continuous improvement initiatives related to medical software performance and reliability
• Provide support for a 24x7 production environment, including participation in after‑hours, weekend, and on‑call rotations as required

Senior Technical Support Engineer

Customer Success Manager

• Assess current-state technology ecosystems, workflows, and operational performance across Care Alliance delivery tools.
• Identify inefficiencies, variation, and integration barriers.
• Analyze systems to uncover opportunities for Care Alliance execution standardization and optimization.
• Translate execution requirements into integrated technology solutions.
• Participate in implementation planning and change management.
• Collaborate with Care Alliance account community and enterprise team stakeholders.
• Support integration across people, process, and technology.
• Assist with troubleshooting system, workflow, and integration challenges.
• Maintain documentation of configurations, updates, and workflows.
• Prepare concise reports for leadership and customer stakeholders.

Technology Analyst, Customer Success

Program Manager

• Drive GE HealthCare's Care Alliance approach and deliver value to customers through long-term partnerships
• Lead and direct all strategic initiatives, project management workstreams, and contract delivery
• Create and guide operating procedures
• Partner closely with account executives
• Manage dependencies and integrate all plans to committed outcomes
• Develop and lead project plans with milestones, resources, and impact reporting
• Establish risk management plan and tools
• Set up performance measurement structure and reporting
• Utilize change management principles to enable and lead transformation
• Influence peers to take action and negotiate with external partners

Care Alliance Program Director

Field Engineer

• Attend on-site visits regularly to attend to contractual service support obligations (e.g. patch day, service reviews, etc)
• Evaluation of incidents within a fast-moving environment to determine priority and urgency and resolution of technical incidents, employing workflow and IT product knowledge
• Owner of customer communication and to ensure increased customer satisfaction by ensure that issues are dealt with according to SLA
• Manage diverse range of customer incidents liaising with local and central teams to ensure customer satisfaction and maintained of SLA
• Collaboratively utilize escalation paths to ensure timely incident resolution
• Define and communicate root cause analysis both internally and externally
• Determine repeated incidents and translate these into problem records
• Develop product expertise to become regional Subject Matter Expert (SME)
• Contribute to knowledge sharing initiatives
• Mentor with and assist experienced resources to provide efficient service
• Lead preventative maintenance and ensure service records are updated accordingly
• Ensure that administrative tasks such as project documentation and debriefs are complete to the appropriate level of expertise
• Provide technical expertise and assist with leading edge product knowledge and close working relationships with ServiceDesk (Level 1 & Level 2), Remote Operations Centres (Level 3) and Engineering level 4 support; ensuring prioritization of issues going to these escalation support levels.
• To ensure the level of incidents are being continually driven incoming and on-going incidents and identify problem as per ITIL best practices
• Ownership for resolution within SLA of customer issues, enquires and Service Requests escalated to you by the incident the right proactive monitoring tools are in place for each customer
• To continually measure, monitor and work to drive down incident levels by identify issues before they occur and resolving them as planned work
• To ensure that the service desk actively participate in improving the usability and reliability of GE products
• Provision of incident analysis information and working in partnership with Regional Service Manager.

Field Engineer – Healthcare IT

Financial Planning and Analysis

• Regularly interact with senior leadership and executives
• Lead the annual WWPP review cycle with CEO/CFO
• Consolidate global R&D financials
• Provide storytelling, trend analysis, and prioritization insights
• Govern WWPP policy, finance parameters, and NPI business case frameworks
• Drive 100% compliance with PPM tool for NPI tracking
• Develop executive dashboards and presentations for the STO GM/CFO
• Lead business case modeling using enterprise R&D analytics and Power BI

STO FP&A and Global R&D Finance Leader

Backend Engineer

• Implement and maintain cross-platform C++ features powering AI-assisted ultrasound workflows
• Build user-facing functionality using Qt within our plugin interface for ultrasound users
• Partner closely with design and product counterparts—provide feasibility input, suggest implementation-friendly interaction patterns, and help clarify what’s easy vs. hard (and why)
• Deliver performant, reliable software for iOS and Android (primary), with occasional Windows platform work
• Debug complex issues across devices, OS versions, and hardware configurations; provide clear root-cause analysis
• Write and maintain clean, testable, well-documented code; contribute to code reviews and engineering best practices
• Help debug and troubleshoot technical problems across the stack, from application logic through platform integration

Software Engineer, C++ – Cross-Platform Mobile – AI-Assisted Ultrasound

• Define, Develop and manage the PET implementation strategy aligned with business growth objectives, priorities and market expansion goals.
• Establish a standardized, scalable implementation framework and process that reduces time from interest to go live and first PET scan for hospital and outpatient settings.
• Anticipate and proactively address clinical, operational, regulatory, reimbursement, and organizational barriers to PET adoption and new customer start up.
• Own accountability for implementation outcomes, including speed to activation, quality of execution, customer experience, and sustained adoption.
• Continuously evaluate and refine implementation processes, tools, and playbooks to improve performance and scalability.
• Partner closely with Sales and Clinical Applications throughout the customer lifecycle, from early engagement and feasibility assessment through program launch, program optimization and growth.
• Collaborate cross-functionally with Product Marketing, Supply Chain, Clinical Applications, Sales, Imaging, Market Access, Medical and Regulatory teams to ensure seamless execution and customer readiness.
• Serve as a senior advisor to the leadership team on PET strategy, implementation readiness, and market execution risks.
• Engage directly with hospital executives, outpatient leadership, physicians, and clinical teams to drive alignment, adoption, and long-term success.
• Represent the organization with government entities, regulatory bodies, and professional societies related to PET imaging as needed.
• Own budget responsibility for implementation programs and team operations, with direct influence on P&L outcomes.

Director, PET Transformation

• Drive optimal performance and profitability through the Supply Chain and Project execution
• Own P&L and balance sheet activities, including cost accounting and inventory controls
• Impacts the team’s ability to achieve service, quality, and timeliness of objectives
• Uses evaluative judgment to make decisions and handle complex tasks

Senior Finance Manager – Manufacturing Operations

Account Manager

• Customer facing staff responsible for winning business
• Impacts approaches, projects and programs in the functional area or affected business organization and ways of working.
• Impacts quality, efficiency and effectiveness of own team.
• Guided by commercial practices and policies that may be shaped by the role.
• Has significant control/influence over commercial priorities.
• There is moderate autonomy within the role to enter into/execute Commercial arrangements.
• High levels of Commercial judgement are required to achieve outcomes required.

Senior Account Manager – Cardiac PET

• Install and configure a range of medical equipment, proficient in several modalities.
• Perform complex corrective maintenance and installations.
• Conduct root cause analysis with a 360° approach, considering internal and external factors.
• Apply basic application knowledge to support clinical workflows.
• Utilize strong knowledge of power, grounding, and digital systems.
• Actively promote and use remote diagnostic tools; contribute to the ROLE team.
• Serve as a role model in administrative tasks and follow-up (including debriefing, parts, KPI tracking).
• Participate in local Level 2 escalation team, supporting Technical Lead Engineers.
• Leverage customer knowledge to assist with contract and on-demand revenue growth.
• Lead communications with customers and act as escalation point for concerns, including installations.
• Contribute to EHS policy improvements.
• Own customer issues from dispatch to resolution, engaging team members as needed.
• Lead, instruct, and coach less experienced Field Engineers.
• May lead basic projects.

Field Service Engineer

Compliance

• Partner and align with the GE HealthCare compliance team to develop, and/or manage key compliance activities, policies and local procedures applying specifically to GEHC Pharmaceutical Diagnostics in US and Canada
• Collaborate with Legal and Compliance stakeholders as well as cross-functionally to enhance the compliance program
• Develop and deliver live and virtual/online compliance training for various teams within Pharmaceutical Diagnostics, with a focus on the radiopharma diagnostics business
• Develop and execute an annual monitoring plan, conduct regular monitoring assessments though both in person activity monitoring and data reviews to identify potential compliance issues
• Implement processes as needed to ensure business activities adhere to regulatory and internal compliance requirements
• Identify areas of risk and propose strategies for risk mitigation, including support of annual compliance risk assessment and mitigation planning activities
• Maintain and/or create Pharmaceutical Diagnostics compliance metrics for operational reviews
• Assist with monitoring of third parties for compliance with legal and contractual requirements
• Support development and implementation of the compliance training plan and develops training content
• Foster a culture of ethical conduct

Compliance Manager

• Maintain all models specific to a modality in the assigned area
• Perform total system level troubleshooting on complex multi-symptom problems
• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction
• Responsible for Warranty and Preventative Maintenance Service contract cost control
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team
• Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts).
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement