GE HealthCare

Field Engineer

• Maintaining all models specific to MR Modality Equipment in the assigned area.
• Total system level troubleshooting on complex multi-symptom problems.
• Completing all administration tasks on time.
• Ensures timely completion of FMIs (Field Modification Instructions) and PMS (Prevent to Maintains Service) inspections documentation for assigned accounts.
• Developing conceptual knowledge of professional discipline.
• Resolving issues using established procedures.
• Collaborating with others to solve issues.

Customer Service Engineer

Project Manager

• Lead end-to-end execution of imaging equipment installations, from sales order review through customer handoff.
• Manage multiple projects simultaneously, ensuring delivery on time, within scope, and aligned with customer expectations.
• Drive project planning, scheduling, and coordination across all phases of the installation lifecycle.
• Identify, escalate, and resolve risks and issues that may impact timelines, cost, or customer satisfaction.
• Serve as the primary point of contact between GE HealthCare and the customer for all installation-related activities.
• Drive customer satisfaction through proactive communication, expectation setting, and issue resolution.
• Ensure successful customer onboarding and training in partnership with Application teams.
• Maintain strong relationships with clinical and operational stakeholders.
• Partner with Sales, Service, Applications, and Operations teams to ensure seamless project execution.
• Coordinate resources and activities across internal and external stakeholders.
• Align project execution with commercial commitments and operational capabilities.
• Ensure adherence to project management best practices, tools, and processes.
• Drive productivity and efficiency throughout the installation process.
• Maintain accurate project documentation and reporting.
• Support continuous improvement efforts by identifying process gaps and recommending solutions.

Project Manager – Imaging

• Complete on-time and accurate Preventative Maintenance, FMIs.
• Complete and assist other field engineers with equipment installation.
• Complete troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Field Service Engineer – X-Ray, Vascular, Mammo

• Provide specialized technical support through the installation, preventive and corrective maintenance of high-tech medical equipment, ensuring proper operation and compliance with quality, safety, and customer service standards.
• Perform corrective and preventive maintenance on equipment such as: X-ray, Mammography, Computed Tomography (CT), and Magnetic Resonance Imaging (MRI).
• Carry out installations of the aforementioned equipment.
• Diagnose technical faults and deliver effective on-site solutions.
• Properly use technical and safety tools, such as dosimeters and hand tools (torque wrenches, hoists, among others).
• Prepare and manage administrative reports, including service reports, expense reports, and technical and administrative documentation related to services.
• Maintain continuous communication with internal and external customers.
• Collaborate with the technical team and other areas of the organization.
• Participate in technical training, some of which are delivered in English.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs
• Complete Preventative Maintenance on designated equipment
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Learn and ensure proper care of tools and test equipment and ensure calibration
• Mentor with and assist more experienced technicians on progressive repairs and resolution
• Complete all planned Quality and Compliance training within the defined deadlines
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

Field Engineer Apprentice

Technical Product Manager

• Responsible for operating in lock-step with product management teams to create a clear strategic direction for development needs
• Direct the team with a clear and descriptive set of requirements and partner with the team
• Seamless integration and alignment of perspectives from a broad set of stakeholders
• Demonstrate superior product and industry knowledge
• Interacts with customers/stakeholders in VOC requirements-gathering, fine tuning, and obtaining product feedback
• Works with cross-functional teams to deliver features and major, complex products
• Collaborates with UX, Architecture and engineering teams on multiple issues and decisions
• Conducts customer and stakeholder interviews and elaborates on personas
• Owns the release and sprint backlogs short-term roadmap for MVPs and quarterly releases
• Mentors junior team members
• Provide technical leadership to TPMs across organization
• Expert in Agile Methodology

Senior Staff Technical Product Manager

Director

• Lead professional services consulting team for clinical workflows in PACS, VNA, and CVIS
• Provide strategic leadership and manage resource allocation
• Create a culture of high customer service
• Collaborate with cross-functional teams
• Drive post-implementation adoption and improved clinical outcomes
• Report on operations and deliver presentations to stakeholders
• Become a trusted advisor to customers

Senior Director, Clinical Workflow Consulting, Solutions for Enterprise Imaging

Consultant

• Independently collecting, synthesizing, and validating HIS back-end systems HL7 and non-HL7 data to support development of the CC software.
• The WFI must integrate knowledge of patient and clinical workflow to ensure analytics are effective.
• Working closely with engineering to transfer systems and messaging knowledge throughout the development processes, including on daily scrums, and during validation and delivery.
• Creating and delivering Data Specifications to customer and engineering.
• Working closely with clients to validate analytics and coach/teach interpretation and use of the Tiles to achieve programmatic goals.
• Planning and completing assigned work within the engagement with high quality on time and on budget deliverables.
• Establishing credibility and developing relationships with Client Leadership; specifically the IT executives.
• Owning the IT Relationship for Command Center and establishing credibility to develop relationships with mid-level client managers.
• Preparing and delivering succinct, clear, and insightful and influential executive-level presentations.
• Proactively identifying client needs and assisting in developing solutions (e.g., help to identify business development/upsell opportunities within the client).
• Facilitating effective, cross-functional working sessions with clients and GE stakeholders.
• Assisting in the collection, validation, and analysis of data to support engagement objectives.
• Training and mentoring the junior consultants on the engagement team.
• Serving as a professional representative of GEHC in all public and client settings.

Senior Workflow Integration Consultant

• Impulsar la satisfacción del cliente a través de la excelencia en servicio además de desarrollar y mantener relaciones interpersonales con los clientes y sus representantes.
• Realizar y apoyar la solución de problemas, instalación, mantenimiento y reparación en equipos designados.
• Mantener las comunicaciones diarias con los clientes para asegurar la resolución y el seguimiento adecuado a sus requerimientos, liderando iniciativas para la satisfacción del cliente.
• Responsabilidades administrativas como los registros de servicio al cliente y registros de servicio interno que deberán cumplir con las políticas y regulaciones de la compañía y del país.
• Mantener las herramientas y los equipos de prueba correctamente, incluyendo el cumplimiento del periodo de calibración de estas.
• Identificar oportunidades de ventas para comunicar en tiempo y forma al equipo comercial para así asistir en el crecimiento y dirección del negocio.
• Responsable del control de costos en las garantías y contratos de servicios.
• Responsable de completar todas las tareas administrativas en tiempo y forma, tales como Ejecución de FMI, Mantenciones, documentos e informes.
• Liderar proyectos de instalación cumpliendo y manteniendo con los estándares de calidad establecidos por la compañía.
• Ser consciente y asegurar el cumplimiento de todas las actividades respetando las normas de seguridad y calidad establecidos en la política de EHS, así también cumplir con el programa de entrenamientos de dicha área.

Operations

• OMLP is a 2-year program consisting of 3 eight-month rotations that allow members to build leadership and functional skills through challenging rotational assignments and world-class training.

Operations Management Leadership Program

• Perform timely and accurate preventative maintenance on medical equipment
• Perform troubleshooting and basic service repairs on customer equipment
• Assist more experienced field engineers with equipment installations and complex repairs
• Proactively engage with team members to ensure appropriate solutions for the customer
• Maintain relationships with customers and ensure timely communication
• Adhere to company policies, procedures and hospital protocols

Field Service Engineer 1 – Patient Care Solutions

• Perform on time and accurate Preventative Maintenance in one or more modalities of equipment.
• Assist more experienced field engineers with equipment installation.
• Learn troubleshooting and service repair needs on designated equipment.
• Communicate and partner with teammates and customers to ensure resolution and proper follow-up.
• Recommend value-added services to customers.
• Maintain customer service logs and internal service records in a timely manner.
• Define and implement corrective action plans to resolve customer issues.
• Engage with commercial counterparts and assist with promoting revenue programs.

Field Service Engineer 1 – MR, CT

Security Engineer

• Performs daily execution of internal product security testing efforts for all new product releases in GE Healthcare.
• Researches new threats, attack types, and creates simulations of potential cybersecurity attacks to products and services.
• Builds and executes testing for early detection of design flaws, vulnerabilities, weaknesses, missing security controls and secure implementation of security features.
• Requires specialized knowledge within the function.
• Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Uses LLM and Agentic AI to instrument/orchestrate testing.
• Authors and maintains reports and illustrates risk of findings in both technical and business language.
• Supports the investigation of field issues related to cybersecurity, and potential impact of new or theoretical vulnerabilities across the product landscape.
• Research and applies new methods of attack simulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services.
• Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Has ability to assess quality of information given and ask pertinent questions to stakeholders.
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
• Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Communicates difficult concepts and may influence others' options on particular topics.

Product Security Assessment Engineer

Customer Success Manager

• Deliver outstanding customer outcomes by leading enterprise level customer success strategies and building a high performing, future ready Customer Success organization.
• Ensure adoption, retention, and long term value realization across the customer lifecycle while serving as a trusted strategic partner to Sales in navigating complex customer escalations and protecting long term customer relationships within a regulated pharmaceutical diagnostics environment.
• Own end‑to‑end customer success outcomes post‑sale, from go‑live stabilization through ongoing utilization, expansion, and retention.
• Ensure customers achieve full value from diagnostic solutions across clinical, operational, and financial dimensions.
• Refine and evolve the end‑to‑end customer experience map across the Radiopharma customer journey, identifying critical touchpoints and opportunities to improve ease of doing business.
• Establish clear roles, responsibilities, and ownership across customer touchpoints, ensuring alignment and accountability across cross‑functional teams.
• Drive prioritization and execution of top customer experience improvement initiatives, ensuring projects are appropriately scoped, resourced, and progressed in partnership with cross‑functional stakeholders.
• Define and manage customer health indicators including supply reliability, billing accuracy, clinical support effectiveness, and reimbursement experience.
• Use customer data and insights to prioritize team efforts and allocate resources effectively across the customer portfolio.
• Proactively identify at‑risk accounts and lead development of customer success and recovery plans in partnership with Sales and cross‑functional teams.
• Serve as senior escalation lead for complex, cross‑functional customer issues, ensuring clear ownership, timely communication, root‑cause analysis, and preventive action.
• Coordinate and align actions across Clinical Applications, Supply, Commercial Operations, Finance, Market Access, and Customer Service to reduce friction caused by handoffs or silos.
• Maintain customer trust during service disruptions or operational challenges through structured communication and leadership presence.
• Partner with Sales to support adoption growth, expanded use cases, increased volume, and retention initiatives.
• Drive adoption of services, tools, and programs such as standing orders, portals, and clinical education resources.
• Capture and synthesize Voice of the Customer insights and translate them into actionable improvement initiatives.
• Partner with Product, CX, Lean, and Process Excellence teams to influence roadmap, policy, and workflow decisions.
• Define, track, and report key performance indicators including retention, NPS/CSAT, account health, adoption growth, issue resolution time, and post‑go‑live stability.

Senior Manager, Customer Success – Radiopharma

Customer Support

• Learn specialized industry-specific software and apply this knowledge to support MIM customers
• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization
• Ensure customer satisfaction for every step of the customer’s support journey
• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives

Customer Service Engineer

Project Manager – Imaging

Field Service Engineer – X-Ray, Vascular, Mammo

Field Engineer

Field Engineer Apprentice

Senior Staff Technical Product Manager

Senior Director, Clinical Workflow Consulting, Solutions for Enterprise Imaging

Senior Workflow Integration Consultant

Field Engineer

Operations Management Leadership Program

Field Service Engineer 1 – Patient Care Solutions

Field Service Engineer 1 – MR, CT

Product Security Assessment Engineer

Senior Manager, Customer Success – Radiopharma

Clinical Application Support Specialist II