Enterprise Customer Success Manager – Imaging Digital Solutions

GE HealthCare

Enterprise Customer Success Manager driving customer success in Imaging Digital Solutions. Managing strategic health system accounts and ensuring full value realization of IDS investment.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $135,520 - $203,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts within the B2B SaaS and healthcare sectors, focusing on customer success, retention, and growth. Proficient in project management and adept at translating complex data into actionable insights for stakeholders.

Highest-signal resume keywords

B2B SaaS ExperienceHealthcare Customer SuccessCustomer RetentionProject ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Performance PlanningData AnalysisImaging OperationsSoftware Product RequirementsKPI Understanding

Soft Skills

Relationship BuildingChange ManagementExpectation ManagementCommunication Skills

Industry Keywords

Enterprise AccountsMulti-Product Subscription AgreementsCustomer AdvocacyImaging InitiativesDynamic Environment

About the role

Key responsibilities & impact

Own a portfolio of largest, multiyear, multi-product enterprise accounts
Advise customers on best practices for transforming imaging operations
Proactively manage the success of enterprise IDS customers
Act as a technology evangelist and change management leader
Understand the top imaging initiatives and associated KPIs
Build strong relationships across relevant stakeholders
Develop deep product expertise and understand how IDS fits into the ecosystem
Review and analyze usage data, renewal dates, and growth opportunities
Surface insights and recommendations to customers
Conduct account performance planning and reviews
Represent customer needs when articulating software product requirements
Inform the future of the IDS solutions platform
Nurture customer advocacy

Requirements

What you’ll need

5+ years experience in B2B SaaS or Healthcare Customer success role
Experience with Healthcare, imaging strongly preferred
Experience supporting multiyear, multi-product subscription agreements
Verifiable track record of customer retention and growth
Aptitude for learning software and industry best practices
Ability to explain complex data and technical issues in non-technical terms
Comfortable in a dynamic, fast-paced, hyper-growth environment
Project management experience
Strong ability to set and manage customer expectations
Experience working with stakeholders

Benefits

Comp & perks

medical
dental
vision
paid time off
401(k) plan with employee and company contribution opportunities
life insurance
disability insurance
accident insurance
tuition reimbursement