Field Engineer

GE HealthCare

Field Engineer I at GE HealthCare performing accurate Preventative Maintenance and assisting with equipment installations. Responsible for driving customer satisfaction and effective communication with clients.

Posted 7/30/2026full-timeIllinois • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Preventative Maintenance and troubleshooting of electronic equipment, with a strong focus on customer satisfaction and effective communication. Capable of managing service records and engaging in sales opportunities to enhance customer relationships.

Highest-signal resume keywords

Preventative MaintenanceTroubleshootingCustomer CommunicationSales EngagementMicrosoft Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical EngineeringBiomedical EngineeringMechanical EngineeringWeb ApplicationsService RepairCustomer Service LogsCycle Time ManagementEscalation ProcessContract RenewalsElectronic Equipment Servicing

Soft Skills

Effective CommunicationTeam CollaborationCustomer Satisfaction Focus

Tools & Technologies

Microsoft SuiteWeb Applications

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Preventative MaintenanceService RepairCustomer Relationship ManagementSales OpportunitiesMarket Trends

About the role

Key responsibilities & impact

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.

Requirements

What you’ll need

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Benefits

Comp & perks

medical, dental, vision
paid time off
a 401(k) plan with employee and company contribution opportunities
life, disability, and accident insurance
tuition reimbursement