FUJIFILM Corporation

Customer Success Manager

• Evaluates our customers’ use of Synapse applications to ensure customers are satisfied and effectively utilize our software functionality to its fullest capabilities
• Work closely with our Synapse implementation and upgrade teams to address any post deployment concerns
• Collaborate closely with MI regional sales leadership to review the status of current customer environments and develop and if needed drive the execution of an optimization action plan
• Collaborate closely with customer users, system admins, and leadership to capture their feedback, needs and help them develop their own ongoing optimization strategies
• Establish a strong relationship with key customer stakeholders to become a valued consultative resource
• Through optimization and relationship efforts cultivate strong customer champions and references to support additional Synapse market growth
• Participate in facilitating and ensuring the success of sales activity within customer references
• This role will play a critical role in collaborating with our strategic customer users and ensuring their feedback on product improvements, new features and direction is communicated back to product leadership
• Work closely with regional sales leadership and regional product specialist to drive the expansion of Synapse products within their client sites

Regional Director, Enterprise Client Success

Sales

• Achievement of assigned yearly sales goals
• Demonstrates an understanding of the key business requirements of their customers and prospects
• Maintains an effective business relationship with key customers and prospects
• Prospects, sells, and secures orders from existing and prospective customers
• Introduces Fujifilm products and services to existing and prospective customers
• Increases the sale of Fujifilm products and related services
• Plans and organizes a sales strategy that maximizes the return for time invested
• Utilizes various marketing and business resources to discover new prospects
• Coordinates sales efforts with marketing, logistics, accounting, technical support, and sales management
• Manages salesforce.com to ensure data properly reflects territory potential and activity
• Develops business proposals that position the value-added products and services
• Maintains an account strategy for existing customers
• Develop comprehensive territory strategy to penetrate non-Fuji accounts
• Provides written and oral feedback to management on customer needs and problems
• Educates themselves around product applications, market conditions, and technology changes
• Participates in industry events, trade shows, and company functions as requested
• Controls territory costs within established budgets levels

Sales Manager

• Provide Regional support for assigned Regional Sales Manager.
• Be able to support Market level needs, be a liaison to the Territory Managers.
• Assist in closing opportunities and customer contact.
• Understand Install Base for Warranty, up trade and expansion.
• Understand Install Base to improve CRM data quality and quantity
• Identify key buying influencers within these to determine budget and timeline for better follow up by the Sales Team
• Build and cultivate relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel
• Work with Management to develop and grow the sales pipeline to consistently meet revenue goals
• Manage data for new and clients in Salesforce.com, ensuring all communications are logged, information is accurate and documents are attached
• Prepare and analyze reports and dashboards

Regional Sales Associate

Business Development Rep

• Establish and grow collaborative relationships between end-users and service providers of the Broadcast and cinema tools.
• Create a value-rich environment for the Fujifilm branded products to thrive.
• Communicate with and leverage the support of the Fujifilm OD Product, Marketing and Service teams in support of strengthening the Fujifilm presence in the national account marketplace.
• Collaborate closely with the international product development team, providing customer feedback and insights to guide the development of new products and improvements to existing offerings.
• Maintain a thorough understanding of the Broadcast and Cinema industry, including technical specifications and customer use cases, to effectively articulate the value of the company's products.
• Develop and implement sales strategies to identify and cultivate new business opportunities, enhancing existing sales channels or establishing new ones.
• Conduct market research to analyze industry trends, customer needs, and competitor activities, applying this information to tailor sales strategies and product offerings.
• Achieve and exceed sales targets and performance metrics through strategic planning and execution.
• Manage the preparation and processing of quotations and purchase orders.
• Maintain current forecast of the National Account projects and opportunities.
• Track and maintain accurate records of Demo/loaner equipment, ensuring integrity in the customer database and adherence to pricing and discount policies.
• Track and maintain the input of key customers and projects in the CRM tools.
• Prepare detailed sales reports for management, providing regular updates on customer needs, market trends, and competitor activities to inform strategic decisions.
• Coordinate and provide exceptional training and support to customers on the use and maintenance of products, ensuring high levels of customer satisfaction.
• Support the needs of the Key Account customers in all aspects of their business as it relates to their broadcast lenses.
• Maintain robust relationships with internal and external customers, ensuring all commitments are met fully and on time.
• Attend to customer on site at events providing input, support and building key relationships with the National Accounts.
• Attend industry conferences, trade shows, and events to network with existing and potential customers, promote the company's products, and stay updated on industry trends.
• Take advantage of opportunities for learning, to enhance their ability to service the customer's needs and build strong relationships.
• Administer and execute on site product demonstrations and training.
• Assist in preparing for trade shows, exhibits, and other promotional events both locally and internationally upon request.
• Prepare and present updates on the state of the national account activities and progress of the Fujifilm goals.
• Facilitate the creation of marketing collateral and manage various reporting needs for headquarters.
• Adhere to all travel and compliance policies as defined by FUJIFILM North America Corporation.

National Account Business Development Manager, Broadcast

General Counsel

• Support day-to-day legal affairs of FUJIFILM North America Corporation.
• Provide legal advice and guidance to business partners.
• Draft, review and negotiate complex commercial contracts.
• Collaborate with internal colleagues and outside counsel.
• Support legal reviews of marketing and advertising matters.
• Contribute to the Legal Department’s commitment to operational improvement.

Counsel

Cloud Engineer

• Administer, monitor, and maintain Windows Server EC2 infrastructure hosted on AWS, ensuring high availability, security, and performance.
• Implement and assist in optimizing AWS hosted application solutions, utilizing best practices for scalability, reliability, cost-efficiency, and performance.
• Implement and manage security best practices in AWS, including patch management, access controls, encryption, and network security for Windows-based workloads.
• Respond to and troubleshoot Windows Server-related incidents in the AWS environment, ensuring minimal downtime and service disruption.
• Implement robust backup, recovery, and disaster recovery strategies for Windows servers in AWS to ensure business continuity according to best practices.
• Work closely with other IT teams, including DevOps, network, and security teams, to ensure smooth integration of Windows servers into the broader cloud environment.

Senior Cloud Engineer

Director

• Meets and exceeds quarterly bookings and revenue objectives by implementing and executing effective sales strategies to achieve maximum results.
• Achieves the assigned Business Unit sales budget by focusing replacement PACS, Synapse Information sales within the installed base, and Enterprise offerings while using an approach that addresses the radiologists’/cardiologists’ needs as a primary objective.
• Works in collaboration across HCUS product and service teams with emphasis on solution selling into the installed base, new accounts and ensuring that there is a focus of broadening our portfolio placements within all opportunities.
• Develops effective business partnerships with the Medical Informatics Marketing team, Solutions Delivery and Support Department, Modality Solutions Sales team and Service Management to enhance abilities to drive results and overall objectives of HCUS.
• Complies with and understands all Medical Informatics product messaging to drive effective sales strategies and gain market share growth, thereby, meeting and exceeding booking and revenue objectives.
• Develops and drives accurate bookings and revenue forecasts monthly as requested.
• Ensures an active and complete pipeline of qualified medical informatics opportunities, both new, across all MI portfolios and within the installed base.
• An ongoing and active pipeline of $15M in opportunities or greater is required.

Regional Director, MI – Pacific Northwest

Accountant

• Preparation and filing of quarterly estimates for all states corporate income tax returns for assigned subsidiaries and supporting workpapers
• Assist Income Tax Managers with income tax audits.
• Analysis of all tax accounts
• Respond to correspondence from taxing authorities
• Calculation of quarterly effective tax rates

Senior Income Tax Accountant

Customer Support

• Define and execute the global customer service strategy for GMSB
• Establish the tiered support model (Tier 1, Tier 2, Tier 3) and regional operating structure
• Serve as the primary CS leader interfacing with Google stakeholders
• Oversee the CS budget, manage and analyse cost allocation models and cost of service to each region.
• Ensure seamless integration with order management systems, fulfillment/lab systems, Google Photos ecosystem
• Drive automation strategy (AI, bots, workflows)
• Ensure the platform remains compliant with global data privacy standards (GDPR/CPRA)
• Manage performance across offshore Tier 1 vendor, in-country Tier 2 teams, Tier 3 operations (QA, reporting, VOC)
• Establish global SLAs, KPIs, and reporting cadence
• Own global CSAT, NPS, and service performance metrics
• Translate customer insights into product improvements, UX enhancements, operational changes
• Drive continuous optimization of cost, efficiency, and experience
• Lead and develop CS Ops (Tier 3) team
• Influence regional CS teams without direct reporting lines
• Build scalable org structure as business grows 5-8 plus 31 agents

Senior Manager, Global Customer Service

Support Engineer

• Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses
• Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM
• Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process
• Collaborates with peers and other team members when working on more complex technical issues
• Effectively documents cases throughout the process of troubleshooting the issue
• Follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved
• Answers and facilitates incoming customer calls, effectively communicates with customers, and documents interactions within a case
• Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned
• Monitors TAC phone system wall boards to ensure that proper statuses are maintained
• Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level
• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures

Senior Tech Support Engineer

Account Manager

• Meet monthly, quarterly and annual sales quotas
• Create primary market demand for FUJIFILM Sonosite products by networking, cold calling, and persuading users, departments, and institutions on the value of Sonosite hand carried compact ultrasound systems and tools
• Provide useful insights into how customers use our products and how they define value
• Promote, demonstrate and sell FUJIFILM Sonosite hand-carried ultrasound systems within the assigned territory
• Manage relationships with key physicians and important influencing institutions within the territory
• Generate sales opportunities through cold-calling and other promotional activities
• Maintain all sales records and comply with expense budgets as directed by management
• Manage inventory and company property per company policies

Territory Manager

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Senior Technical Support Engineer

Manager

• Manage the end-to-end contract process for vendor and customer agreements
• Review, analyze, and summarize legal documents
• Prepare initial drafts using approved templates
• Identify fallback positions and escalation paths
• Support contract governance and policy adherence
• Own contract organization and repository management

Contracts Manager, Medical Imaging

• Lead major business projects impacting Americas subsidiaries and Tokyo Headquarters
• Manage complex projects including due diligence and post-merger integration
• Support large projects impacting multiple departments or subsidiaries
• Manage North American fleet operations consisting of 1,500 fleet vehicles
• Develop action plans in collaboration with business and regional leadership
• Ensure project timelines are adhered to and communicate updates to stakeholders

Director, Planning, Strategic Alliance and Fleet Management – Mergers & Acquisitions

• Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits
• Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email
• Adheres to a 15-minute response time to returning service calls
• Supports the sales and marketing teams with promoting the product(s)
• Approves FDA-2579 submissions for MG installations or certified component replacements
• Assist with training classes under the direction and support of senior technical support team members
• Helps roll out new MG products by participating in installations as needed
• Continuously works with the installation team to improve processes and customer experience
• Assists with field service work as company needs dictate
• Maintains excellent working relationships with HCUS personnel in all departments
• Works overtime and odd hours as needed, including at the “last minute”
• Travels extensively to customer sites to solve problems as needed
• Adheres to and ensure compliance of all safety practices and quality procedures