FUJIFILM Corporation

Customer Support

• Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts.
• Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC.
• Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel.
• Assists with developing, collecting, tracking, and analyzing individual and department performance metrics.
• Evaluates and improves TAC processes and tools.
• Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures.

Manager, Customer Support

Sales

• Develop sales plan with channel partner to ensure the revenue goals
• Co-develop annual/quarterly business plans with partners and conduct quarterly business reviews
• Review territory sales KPIs and financial performance per week, month and quarter
• Manage monthly forecasts for a 30/60/90/120-day period
• Identify market opportunities and develop channel coverage plan of territory for Fujifilm product segment
• Build and maintain relationships with key contacts within each partner
• Drive and track pipeline of sales opportunities
• Promote or schedule and run trainings for partners
• Execute quarterly marketing tactical and demand generation activities

Channel Sales Manager

Marketing

• Partner with Sales (local and originating sites), Business Director, Product Managers, and Product Development Managers in implementing strategic plans for new differentiated products to meet market demands consistent with strategic plans.
• By interacting directly with leading edge customers, assimilate and present current and anticipated market requirements for FUJIFILM Electronic Materials along with product specific performance requirements for current and upcoming technology nodes.
• Includes developing technical roadmaps aligned with industry and customer requirements.
• Strongly collaborate with technology development, operations and quality to drive new product introductions successfully according to customer timelines and performance targets.
• Support product development process for new products by collaborating with technology and business teams to meet internal product development protocol requirements, external customer data requirements and government regulatory requirements.
• Coordinate responses to customer inquiries for technical information for new and existing products.
• Collaborate with supplier quality engineers on change control validation, capacity increase, business continuity planning, quality improvement and cost reduction projects.
• Drive projects with industry partners in line with key product technical requirements.
• Manage and support change projects at key customers.
• Manage and support statistical production data reviews at key customers for new and existing products.
• Lead select product quality improvement projects internally and task force projects with customers.

Technical Marketing Manager

Collections

• Ensure current/accurate Accounts Receivable positions for assigned accounts via collections, credit, research & analysis.
• Establish and maintain appropriate credit limits by analyzing DSO and external credit risk management tools and reports.
• Establish cross-departmental relationships to drive quick resolutions to any discrepancies in invoicing.
• Ensure the prompt payment of assigned accounts through persistent telephone, email,and written communication.
• Initiate customer retention through daily communication and develop strategy for on-time payments and preventing credit hold status.
• Assist with audit support collection and bad debt analysis.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Credit & Collections Specialist

• Coordinate and support Fujifilm Dimatix Sales and Marketing activities
• Support China and some Asia based OEM accounts with pricing, orders, shipments, payments, forecasts, etc
• Liaison with the Dimatix Customer Service department
• Support trade shows, advertising, promotions, etc. for the China market
• Assist with Trade Show set up and communication and Forum Field Support
• Assist with Advertising and Promotion
• Schedule appointments and coordinate travel arrangements

Customer Service, Marketing Associate

Product Manager

• Works with Research, Marketing and Product Development and third-party suppliers to drive the development of new products from concept to implementation to launch and often sell in.
• Execute RFP’s to third-party suppliers to ensure they meet the security requirements of our Ecommerce experiences as well as to drive competitive pricing.
• Conduct market research and competitor analysis to inform product strategy and positioning.
• Own the pricing guidelines and parameters to ensure that the D2C business does not disrupt/interfere with the B2B segment.
• In conjunction with sales and marketing operations assist in the execution of business plans, promotions, marketing collateral and inserts, and packaging development to contribute and maximize the development of brand/business strategies.
• Collaborate with cross-functional teams, global regions, operations, systems engineering, new product development, sales, and marketing, to drive product initiatives.
• Collaborate with finance in the process development and overall management of the accounting strategy and segmentation of this business.
• Work with suppliers and internal procurement team to ensure sustainability of packaging materials and support the D2C ecommerce marketing team to properly promote those attributes.
• Coordinate with Marketing and EHS to review product positioning and determine any additional testing required to support claims.
• Analyze demand forecasts submitted based on market trends, sales data, promotional plans and insights.
• Collaborate with manufacturing teams to ensure production aligns with demand forecasts.
• Monitor and report on financial performance, making recommendations for adjustments as necessary.
• Provides direction to the product content team on descriptions and naming, ensuring 3PG content is reflective of the current market.
• Collaborate with operations and marketing to develop targeted marketing promotions to support FNAC initiatives such as reduction of SLOB inventory, key areas for training leading up to peak season and sales targets.
• Gather and analyze customer feedback to inform product improvements and enhancements.
• Monitor key performance indicators (KPIs) to evaluate product success and make data-driven decisions.

Product Manager, Consumer Goods

• Works with Research, Marketing and Product Development and third-party suppliers to drive the development of new products from concept to implementation to launch and often sell in.
• Execute RFP’s to third-party suppliers to ensure they meet the security requirements of our Ecommerce experiences as well as to drive competitive pricing.
• Conduct market research and competitor analysis to inform product strategy and positioning.
• Own the pricing guidelines and parameters to ensure that the D2C business does not disrupt/interfere with the B2B segment.
• In conjunction with sales and marketing operations assist in the execution of business plans, promotions, marketing collateral and inserts, and packaging development to contribute and maximize the development of brand/business strategies.
• Collaborate with cross-functional teams, global regions, operations, systems engineering, new product development, sales, and marketing, to drive product initiatives.
• Monitor and report on financial performance, making recommendations for adjustments as necessary.

• Partner with Sales (local and originating sites), Business Director, Product Managers, and Product Development Managers in implementing strategic plans for new differentiated products to meet market demands consistent with strategic plans
• Interact directly with leading edge customers, assimilate and present current and anticipated market requirements for FUJIFILM Electronic Materials along with product specific performance requirements for current and upcoming technology nodes
• Develop technical roadmaps aligned with industry and customer requirements
• Collaborate with technology development, operations and quality to drive new product introductions successfully according to customer timelines and performance targets
• Support product development process for new products by collaborating with technology and business teams to meet internal product development protocol requirements, external customer data requirements and government regulatory requirements
• Coordinate responses to customer inquiries for technical information for new and existing products
• Collaborate with supplier quality engineers on change control validation, capacity increase, business continuity planning, quality improvement and cost reduction projects
• Drive projects with industry partners in line with key product technical requirements
• Manage and support change projects at key customers
• Manage and support statistical production data reviews at key customers for new and existing products
• Lead select product quality improvement projects internally and task force projects with customers

Support Engineer

• Process and manage turn over to service Audits from various internal teams.
• Manage and administrate MI service operational applications.
• Automate, Control, XTAM, SecureLink.
• Manage back-end reporting process to assist in License Compliance.
• Manage billable projects handled by the TAC.
• Maintain and manage multiple SalesForce queues for assisting the overall TAC goals.
• Assess hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems.
• Provide product module and/or sub-module specific advanced support, guidance and assistance to Customer Support Engineers and other staff.
• Liaise with engineering development and support staff to analyze product malfunctions requiring engineering action.
• Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.
• Effectively document problems and solutions into a product knowledge database.
• Assists in developing troubleshooting guides, bulletins, software files and similar resources on existing products.
• Maintain expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry advances.

Senior Project Team Support Engineer

Operations

• The Operations Team Manager will play a key leadership role – including strategizing, developing, and executing a range of operational Communications programs in the Americas for the HLUS-Corporate Communications organization
• Responsibilities and accountabilities include supporting operational excellence to the Corporate Communications organization and the Head of Corporate Communications including with: Budget, Finance, Procurement & Legal Management
• Partner with Finance and Head of Corporate Communications to develop annual Corporate Communications budget
• Ensure seamless execution in administering annual budget
• Coordinate vendor/account set up with external Communications partners to create Fujifilm vendor accounts
• Process Sourcing requests
• Liaise with Legal on preparing Consulting Agreements, SOWs, Confidentiality Agreements and MSAs
• Process Purchase Orders
• HLUS-CC team lead for troubleshooting issues in this area for Leadership Team and vendors
• Manage function-wide professional memberships
• Assist in effectively managing budgeted resources
• Support the planning and execution of in-person and remote monthly team meetings, team Summits, in-person leadership team meetings and regional team meetings
• Responsible for compiling monthly Corporate Communications report, with input from other Leadership Team members
• Ensures full team readiness 365 days a year – including coordinating team members’ PTO and ensuring backups are available, if necessary, for business needs
• Contributes to strategies and concepts for improving processes, efficiency, and best practices
• Liaise with vendors on a number of special projects including scheduling stakeholder interviews, video/photoshoot scheduling and accommodations and award submissions and award event coordination
• Support Leadership Team members with calendar management, travel arrangements, expense reporting and other duties as assigned
• Assist with HLUS-Corporate Communications team, onboarding/offboarding
• Working with HLUS Management executive assistants to maintain an engagement schedule to support One HLUS Management opportunities and engagements
• Create and maintain the HLUS Management communications documents library
• Support HLUS Management communications through gathering input, organizing themes and resources, managing distribution
• Management and distribution of Editorial Calendar reports for Communications activities
• Manage HLUS executive leadership emergency contact list

Comm Operations Manager

Social Media Manager

• Collaborate and engage with internal business and function stakeholders to create a high-quality social media experience for external audiences.
• Initiate, create and implement organic and paid social media plans that drive engagement and followership and build awareness of Fujifilm.
• Develop engaging content using a variety of media that tells the Fujifilm story.
• Use data and insights to optimize content and drive channel performance.
• Utilize benchmarking to understand competitor activity and identify opportunities.
• Manage the company’s reputation and engage stakeholders through effective social media community management.
• Use social media monitoring and community management insights to understand potential emerging issues.
• Ensure readiness for social media related monitoring and responses as part of the issues and crisis management framework.
• Lead internal social media networks and represent the company in external networks.
• Ensure social media content is on brand and compliant with applicable laws and regulations that span multiple different industries, including influencer marketing.

Senior Social Media Manager

• The Operations Team Manager will play a key leadership role – including strategizing, developing, and executing a range of operational Communications programs in the Americas for the HLUS-Corporate Communications organization.
• Responsibilities and accountabilities include supporting operational excellence to the Corporate Communications organization and the Head of Corporate Communications including with:
• Budget, Finance, Procurement & Legal Management: Partner with Finance and Head of Corporate Communications to develop annual Corporate Communications budget, including specific line items.
• Ensure seamless execution in administering annual budget!
• Coordinate vendor/account set up with external Communications partners to create Fujifilm vendor accounts.
• Process Sourcing requests.
• Liaise with Legal on preparing Consulting Agreements, SOWs, Confidentiality Agreements and MSAs Process Purchase Orders.
• HLUS-CC team lead for troubleshooting issues in this area for Leadership Team and vendors.
• Manage function-wide professional memberships.
• Assist in effectively managing budgeted resources.
• Planning: Support the planning and execution of in-person and remote monthly team meetings, team Summits, in-person leadership team meetings and regional team meetings.
• Responsible for compiling monthly Corporate Communications report, with input from other Leadership Team members.
• Ensures full team readiness 365 days a year – including coordinating team members’ PTO and ensuring backups are available, if necessary, for business needs.
• Project Management & Special Projects: Contributes to strategies and concepts for improving processes, efficiency, and best practices.
• Liaise with vendors on a number of special projects including scheduling stakeholder interviews, video/photoshoot scheduling and accommodations and award submissions and award event coordination.
• Leadership Support: Support Leadership Team members with calendar management, travel arrangements, expense reporting and other duties as assigned.
• Assist with HLUS-Corporate Communications team, onboarding/offboarding.
• Supporting Senior Leader Communications & Engagement: Working with HLUS Management executive assistants to maintain an engagement schedule to support One HLUS Management opportunities and engagements.
• Create and maintain the HLUS Management communications documents library.
• Support HLUS Management communications through gathering input, organizing themes and resources, managing distribution.
• Management and distribution of Editorial Calendar reports for Communications activities.
• Manage HLUS executive leadership emergency contact list.

Corp Comm Operations Manager

Public Relations

• Lead the development and execution of proactive Media Relations strategies
• Partner with Investor Relations to identify key insights for external media opportunities
• Serve as a primary point of contact for top-tier media inquiries in the Americas
• Actively cultivate relationships with top-tier media, trade publications
• Lead earned media activations that reinforce Fujifilm’s transformation
• Collaborate with Government Affairs to ensure strategic alignment
• Provide strategic counsel on external engagements
• Develop media-facing materials such as news releases
• Deliver media training and coaching to Senior Leaders
• Organize and manage daily operations of media relations

Senior Manager, Media Relations – Issues/Crisis

Content Manager

• Develop and execute a cohesive Content strategy aligned with company goals
• Set the tone and voice for all content at Fujifilm Americas
• Ensure consistency in messaging across all formats
• Lead executive visibility efforts across channels
• Partner with internal teams and agency partners
• Oversee the development of original surveys, reports, and storytelling initiatives
• Develop and deliver multimedia content strategy
• Report on Content effectiveness using insights for recommendations

Senior Manager, Content Strategist – Producer

• Execute Fujifilm's account management strategy across assigned dealer territory, ensuring proper resource allocation and strategic focus aligned with account potential and performance
• Lead multi-program initiatives such as new product launches, seasonal sales contests, trade-in programs, and promotional campaigns by coordinating dealer outreach, participation, and performance tracking
• Analyze dealer inventory levels, sales data, and market trends to optimize product mix recommendations and identify growth opportunities
• Monitor territory performance against established KPIs, providing regular analysis and developing action plans to address opportunities and challenges
• Create dealer-specific performance reports and present strategic insights to sales leadership based on territory analysis and program performance
• Manage strategic relationships with key accounts through regular contact and tailored growth strategies, ensuring top-performing partners receive appropriate support and investment
• Maintain consistent engagement with all dealer partners to sustain performance and identify growth opportunities
• Develop partnership plans with high-potential accounts, implementing targeted initiatives to unlock their growth potential
• Analyze dealer ordering patterns and inventory levels to provide data-driven recommendations for product mix optimization and forecasting support across Fujifilm cameras, lenses, and Fujinon binoculars
• Collaborate with camera and optics dealers on marketing campaigns, co-op advertising initiatives, and promotional activities to drive customer engagement and sales conversion

Manager, Customer Support

Channel Sales Manager

Technical Marketing Manager

Credit & Collections Specialist

Customer Service, Marketing Associate

Product Manager, Consumer Goods

Product Manager, Consumer Goods

Technical Marketing Manager

Senior Project Team Support Engineer

Comm Operations Manager

Senior Social Media Manager

Corp Comm Operations Manager

Senior Manager, Media Relations – Issues/Crisis

Senior Manager, Content Strategist – Producer

Regional Strategic Sales Manager