Senior Tech Support Engineer

FUJIFILM Corporation

. Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses .

Posted 5/27/2026full-timeRemote • Missouri • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

OracleSQLVMware

About the role

Key responsibilities & impact

Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses
Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM
Effectively and efficiently uses the FUJIFULM knowledge resources available to help in the troubleshooting process
Collaborates with peers and other team members when working on more complex technical issues
Effectively documents cases throughout the process of troubleshooting the issue
Follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved
Answers and facilitates incoming customer calls, effectively communicates with customers, and documents interactions within a case
Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned
Monitors TAC phone system wall boards to ensure that proper statuses are maintained
Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level
Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures

Requirements

What you’ll need

Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred)
Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle
Knowledge of current network technologies
Ability to achieve results and meet goals in a fast-paced, team environment
Ability to make independent decisions based on interpretation of technology data and product knowledge
Excellent organizational and multi-tasking skills
Knowledge of Synapse workflows and their implementations
Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)

Benefits

Comp & perks

health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows OSMicrosoft Server 2012Microsoft Server 2016Microsoft Server 2019Microsoft Server 2022+SQL ServerOraclenetwork technologiestroubleshootingdocumentation

Soft Skills

communicationorganizational skillsmulti-taskingteam collaborationindependent decision-makinggoal achievementcustomer serviceproblem-solvingtime managementadaptability

Certifications

Bachelor’s DegreeTrade School CertificationMicrosoft certificationVMware certificationCisco certification