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Technical Support – Mammography Equipment
FUJIFILM CorporationTechnical Support Engineer providing national level technical support for HCUS Mammography and Women’s Health products. Role involves troubleshooting, customer service, and technical training with travel requirements.
About the role
Key responsibilities & impact- Provides national level technical support to HCUS personnel as needed via the telephone and on-site visits
- Provides remote and over the phone troubleshooting and diagnostic analysis with customers and dealers over the phone and via email
- Adheres to a 15-minute response time to returning service calls
- Supports the sales and marketing teams with promoting the product(s)
- Approves FDA-2579 submissions for MG installations or certified component replacements
- Assist with training classes under the direction and support of senior technical support team members
- Helps roll out new MG products by participating in installations as needed
- Continuously works with the installation team to improve processes and customer experience
- Assists with field service work as company needs dictate
- Maintains excellent working relationships with HCUS personnel in all departments
- Works overtime and odd hours as needed, including at the “last minute”
- Travels extensively to customer sites to solve problems as needed
- Adheres to and ensure compliance of all safety practices and quality procedures
Requirements
What you’ll need- At least five (5) years of previous experience maintaining and troubleshooting MG equipment
- Capable of operating all test equipment required to service MG equipment
- Bachelor’s degree from an accredited four-year college—preferably in an electronics-related discipline—or equivalent experience is required
- Proficiency in Microsoft Office
- Must have strong problem-solving skills
- Soldering proficiency desired
- Must have ability to manage and provide support on multiple projects at the same time
- Must be self-motivated
- Must have valid driver's license with a safe driving record
Benefits
Comp & perks- Medical, Dental, Vision
- Life Insurance
- 401k
- Paid Time Off
- Company Car
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingdiagnostic analysisMG equipment maintenancetest equipment operationsoldering proficiencyproject management
Soft Skills
problem-solvingself-motivatedinterpersonal skillscustomer serviceteam collaboration
Certifications
Bachelor's degree in electronics-related discipline