Fortive

Account Manager

• Serve as the primary point of contact for assigned customers, ensuring strong relationships
• Drive renewals and expansion opportunities within existing accounts
• Ensure high levels of customer satisfaction to reduce churn
• Maintain accurate sales forecasts and pipeline management
• Work cross-functionally with internal teams to align solutions with customer needs
• Manage and negotiate contract renewals and compliance with terms

SMB Account Manager

• Serve as the primary point of contact for assigned customers.
• Conduct regular account reviews to understand customer goals and challenges.
• Develop strategic relationships with key stakeholders.
• Drive renewals and expansion opportunities within existing accounts.

Large Account Manager

Manager

• Collaborate with cross-functional teams on contractual and regulatory requirements during the full contract lifecycle—from proposals, quotes, negotiations, awards, and modifications to administration and closeout
• Provide contract and regulatory review, for compliance or risk impact assessments, for FAR, DFARS, GSAR, agency‑specific regulations, and Executive Orders for all solicitations, awards and modifications
• Partner with cross‑functional teams to shape proposal and negotiation strategies; and coordinate, evaluate, and finalize responses to all solicitations prior to submission
• Stay current on trends and developments related to USG contracts and provide risk impact assessments to new and upcoming US Government regulations and Executive Orders
• Serve as the interface between USG Contracting Officers and the Fluke team and collaborate with business stakeholders to resolve contractual issues and disputes
• Partner with corporate IT security team to ensure Fluke meets cybersecurity compliance requirements
• Develop and present USG contracts compliance training to business teams
• Manage SAM registration and updates, Federal Supply Schedule (FSS) contract management and updates, and FSS Industrial Funding Fee payments
• Drive continuous improvement and sustainment of contract policies, processes, and standard work

Government Contracts Manager

Implementation Specialist

• Guide customers through implementation from discovery to go-live
• Lead workshops and facilitate conversations with stakeholders
• Validate, test, and train for solution adoption
• Ensure quality and successful project execution

Implementation Consultant

Marketing

• Drive awareness and demand for Fluke products in North America
• Lead the strategy and development of integrated marketing plans that improve business value
• Drive point-of-sale revenue through Fluke’s partner network
• Increase marketing campaign awareness and marketing funnel creation
• Analyze and report on marketing performance, providing informed recommendations for ongoing optimization
• Collaborate with various teams to achieve results in commercial marketing
• Apply best practices to integrated commercial marketing programs

Commercial Marketing Specialist

Operations

• The Consultant is responsible for Commercial Planning & Performance including forecasting, territory management, and sales performance measurement.
• This role also ensures sales plans are data-driven, achievable, and aligned with business objectives to easily allow execution against key goals.
• Lead the forecasting process, territory design, and performance measurement to align resources with market potential.
• Create actionable sales strategies, monitor execution against plan, and identify both gaps and opportunities in real time.
• Drive accountability, maximize productivity, and ensure the commercial team is equipped to deliver consistent, predictable results.
• Track and analyze sales performance against targets and KPIs, identifying gaps and recommending corrective actions.
• Provide strategic analysis of revenue performance, sales funnel dynamics, deal velocity, quota attainment, and other critical metrics to inform executive decisions.
• Lead the design, implementation, and optimization of advanced analytics, reporting, and dashboards across Salesforce, Power BI, and other platforms.

Commercial Operations Strategy Consultant

Financial Planning and Analysis

• Work with functional department teams to prepare forecasts including short-term projections, annual budgets, and long-range plans
• Monitor Daily bookings and revenue against forecasts
• Business partnering with sales, marketing and sales operations teams to drive company performance
• Consolidating business results for corporate reporting
• Commission calculations for sales team
• Provide comparison of forecast results versus actual results along with analysis of deviations from forecast/budget
• Prepare journal entries at month-end to ensure accurate financial results
• Develop and manage KPI’s and metrics as determined by leadership
• Gather and maintain relevant historical financial reports by compiling data from multiple sources and presenting it in the most useful way
• Participate in the annual budget process at the direction of Finance leadership, including the CFO
• Perform ad hoc analysis as requested by Finance/Accounting leadership, including the CFO

Financial Analyst

IT Support

• Respond to a variety of customer inquiries
• Manage customer accounts
• Register accounts and orders
• Enter purchase orders
• Record credit notes
• Assist customers on our website
• Provide customers with support for various operational processes
• Guide customers in understanding their invoices
• Process and resolve complaints

Customer Support – Non-Technical

Account Executive

• Drive new enterprise customer acquisition through strategic territory planning and targeted prospecting.
• Lead discovery to identify critical business challenges and articulate clear, ROI‑based value propositions.
• Apply value‑selling methodologies to guide complex, multi‑stakeholder sales cycles.
• Collaborate with consulting, implementation, and technology partners to co‑sell, co‑market, and expand deal reach.
• Coordinate cross‑functional teams (Legal, Finance, SE, Marketing, BDR, and RFP support) to progress and close opportunities.
• Engage C‑suite and VP‑level leaders with compelling insights related to risk reduction, compliance maturity, and operational improvement.
• Maintain accurate Salesforce forecasting, pipeline health, and activity tracking.
• Stay current on product capabilities, competitive positioning, and industry trends.

Senior Enterprise Account Director – New Logo Sales

Customer Support

• Provides support to customers via phone, email, chat, and online help channels
• Provides answers to clients for basic, general questions about products and orders
• Assists with billing and invoice issues, such as payments, refunds, order replacements and cancellations
• Provides general how-to guidance and user information with company software products
• Provides troubleshooting assistance of errors or issues with company software products; including identifying the issues, researching answers, and elevating to next level of support for resolution when required
• Logs customer contacts into ticketing system for handling, tracking, and follow up of customer issues and needs
• Responds to customers in a timely and efficient manner within designated service level agreements
• Assists in identifying areas of improvement for clients, and user training of supported software and programs
• Assists in improving system performance by identifying problems and recommending changes
• Requires good interpersonal and customer service skills
• Must be able to work in a multi-task environment with limited supervision
• Must be able to sit for extended periods of time
• Must be able to work rotating shifts

Customer Support Specialist

• Serve as the primary relationship owner for a defined portfolio of large, complex healthcare systems.
• Build and sustain trusted relationships with executive, clinical, operational, IT, and financial stakeholders.
• Act as a consistent, knowledgeable point of contact who understands each customer’s structure, priorities, and operating model.
• Maintain ongoing visibility into account engagement, satisfaction, and overall health.
• Proactively coordinate conversations, follow-ups, and touchpoints to ensure customers feel supported and valued.
• Develop thoughtful, account-specific engagement plans focused on stability, value realization, and long-term partnership.
• Lead continuous discovery to understand customers’ technology strategies, operational priorities, and constraints.
• Maintain an informed view of each account’s future-state direction, even when near-term change is not planned.
• Ensure internal teams remain aligned to customer realities and longer-term opportunities.
• Help customers maximize value from existing solutions through ongoing dialogue, workflow understanding, and best-practice alignment.
• Facilitate periodic business reviews and executive conversations focused on outcomes, impact, and partnership.
• Capture structured customer feedback and translate insights into actionable input for Product, Sales Leadership, and Strategy teams.
• Partner closely with Sales, Customer Support, Product, and Accounting to deliver a seamless account experience.
• Work with the Accounting team on invoicing questions, contract alignment, and financial coordination to ensure clarity and consistency for customers.
• Coordinate internal resources thoughtfully, without creating unnecessary pressure or friction for customers.
• Serve as an internal advocate and subject-matter expert on enterprise on-premise customer needs.

Key Account Manager

• Drive growth for the division by promoting and expanding the use of products within your assigned territory.
• Grow sales within the healthcare sector by visiting current and prospective customers.
• Manage your territory strategically by planning schedules, routes, and activities for maximum efficiency.
• Negotiate with key decision‑makers using effective, customer‑focused sales techniques.
• Analyze performance by hospital and identify opportunities to improve product mix and profitability.
• Train healthcare professionals and end‑users on the safe and effective use of ASP technologies.
• Evaluate the impact of training and adjust approaches to meet customer needs.
• Maintain ongoing communication with customers to ensure satisfaction and identify new opportunities.
• Monitor competitor activity, market trends, and emerging risks.
• Collaborate with internal teams on bids, contracts, and proposals, ensuring full compliance with company and legal requirements.
• Report customer feedback, market shifts, complaints, and opportunities in a timely and accurate manner.
• Prepare clear, consistent reports and perform additional responsibilities as assigned.