Five9

Consultant

• Lead the consultative delivery, implementation, and deployment of Five9 and Verint WEM solutions, partnering closely with customers to deliver both technical and business outcomes.
• Software delivery at an Application Consultant/Trainer level for our WEM Vendor suite of products including Quality Bot™ / AQM, Speech Analytics and Quality Monitoring.
• Initially this role will have a focus on Speech Analytics and Quality Management. Candidates must hold current ‘cloud certifications for Verint DPA’ or be able to work towards obtaining the appropriate Verint Certifications, within the first 30 days, if not already obtained.
• Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.
• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers and prospects.
• Implement and troubleshoot Five9’s WEM Vendor on demand software solutions in a wide array of configurations and Customer environments both remotely and on-site.
• Understand client requirements and design; work with the Implementation and Support Teams to formulate Implementation Plans that meet Customers’ needs.
• Mitigate project risk by proactively recognizing and communicating challenges, managing changes and providing contingency plans that enable customer success.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• The successful candidate will be designated owner for Five9’s Verint AQM /Quality Bot ™ services and will be responsible for the development and maintenance of all Verint Quality Bot ™ / AQM related service offerings and customer-facing materials.

Workforce Engagement Management (WEM) Applications Consultant, Verint AQM - SA

• Lead, mentor, and manage a team of three indirect tax professionals, fostering a culture of high performance and continuous improvement.
• Oversee all aspects of indirect tax compliance for SaaS/Telecom products, including the preparation and filing of transactional tax returns, US Sales/Use Tax, Canadian GST/HST, and other provincial filings.
• Manage and ensure timely and accurate filing of all state and federal regulatory filings, such as FCC/USAC reports, State PSC reports, and Canadian CRTC filings.
• Develop and implement strategies to minimize tax liabilities and optimize tax positions.
• Provide tax guidance on new product introductions and service offerings, ensuring that all tax implications are identified and addressed.
• Monitor changes in telecom and indirect tax laws and regulations and ensure that the company's systems and processes are updated accordingly.
• Manage relationships with external tax advisors and consultants.
• Lead and support the company during federal, state, and local telecom and indirect tax audits.
• Partner with cross-functional teams, including sales, legal, accounting, and business operations, to provide tax support and guidance.
• Develop and maintain internal controls over tax processes to ensure SOX compliance.
• Streamline and automate tax workflows and documentation.

Director, Indirect Tax

Software Engineer

• Lead the development and delivery of Five9’s AI Agent software platform.
• Build and manage a high-performing engineering team that develops scalable, reliable, and production-grade AI-powered systems.
• Hire and develop engineers, improving engineering processes, and enabling strong execution across the software development lifecycle.
• Collaborate closely with Product, SRE, Support, and other engineering teams to deliver an enterprise-grade platform.

Senior Manager, Engineering – AI Agents

Accountant

• Responsible for certain month-end close, reconciliation and reporting procedures.
• Perform the day-to day accounting processes and procedures relating to, but not limited to fixed assets, prepaids, payroll, and certain accruals.
• Perform tasks associated with the general ledger, (i.e., enters monthly journal entries).
• Perform monthly reconciliations and account analysis for designated balance sheet accounts and certain operating accounts.
• Review daily bank activities and assist the GL team with bank reconciliations.
• Assist on quarterly reviews and year-end audit procedures with external auditors.
• Assist with SOX controls and facilitate PBCs for external and internal auditors.
• Assist with technical accounting, as needed.
• Perform additional tasks as requested.
• Interfaces with other departments to determine the monthly accruals and other monthly journal entries, especially relating to closing activities. Communicate with the employee population regarding relevant accounting issues.
• Review and prepare international month close packages for foreign subsidiaries.
• Identify opportunities and implement process improvements to increase efficiency and quality continuously.

Senior GL Accountant

People Operations

• Supervise and guide the People Ops Representatives who manage Tier 1 employee support and lifecycle transactions.
• Maintain service quality through Freshservice ticket management, analysis of employee feedback trends, and knowledge base updates.
• Conduct quarterly reviews of Freshservice tickets and knowledge base content to identify improvement opportunities.
• Collaborate with the People Operations Specialist on workflow and system enhancements.
• Provide Tier 2 case support through Freshservice for employees, responding to and resolving inquiries in a timely and professional manner.
• Partner with HR, Benefits, and Payroll teams to ensure accurate and timely payroll-related data submission.
• Prepare and submit payroll reports for job changes, transfers, and compensation updates to Payroll.
• Maintain APAC employee-facing knowledge content.
• Manage visa and work permit processing and renewals for foreign hires in Philippines.
• Support internal and external audits and ensure data accuracy.
• Conduct periodic audits to ensure policy and regulatory compliance.
• Identify process efficiencies and contribute to documentation updates.
• Prepare quarterly business review reports for leadership.
• Serve as backup support for Philippines benefits administration, covering employee inquiries, required filings, enrollments and updates, vendor reporting, and full leave management through return-to-work.
• Assist People Ops Representatives with UKG lifecycle transactions, including hires, terminations, promotions, and job changes as needed.

People Ops Supervisor

Manager

• Process Optimization: Identify bottlenecks in the deal desk process and implement improvements to reduce cycle times and increase win rates
• Cross-functional Collaboration: act as the primary escalation point for sales reps on complex deals, partner with Finance for revenue recognition, Legal for contract redlines, and Product teams for beta/controlled released products
• Risk Management: Flag and mitigate risks related to non-standard terms, competitive bids multi-year commitments, and partner deals
• Policy Development: Collaborate on updating deal desk playbooks. Support new product launches, and international expansions by adapting deal desk processes
• Training & Enablement: Train deal desk team on best practices and policy adherence, conduct periodic audits to ensure compliance

Manager, Deal Desk

Marketing Operations

• Serve as the senior AI transformation leader for Marketing Operations and a key AI voice across the broader GTM Operations org - setting the vision, roadmap, and operating model for an AI-first Marketing function.
• Architect the next generation of the MarTech stack with AI and agentic workflows at the core—identifying where agents, copilots, and predictive models replace manual work, compress cycle times, and unlock net-new capability, and where legacy tools should be sunset in their favor.
• Define and govern the AI operating framework for Marketing Ops: use-case prioritization, data readiness, model selection, human-in-the-loop review, risk/compliance guardrails, and measurement of ROI.
• Partner with Sales Ops, RevOps, IT, Data, and Legal to ensure Marketing's AI roadmap is interoperable with the broader GTM Ops transformation and adheres to enterprise data and privacy standards.
• Evangelize AI fluency across the Marketing organization - running enablement, establishing adoption metrics, and making AI a daily operating habit, not a side project.
• Own executive-level strategy, governance, and execution for our Marketo instance, setting the architectural standards that broader Ops team execute against.
• Architect the enterprise Lead Nurture and lifecycle strategy - optimizing lead scoring, routing, and recycling to maximize sales velocity and reduce friction at every handoff.
• Define long-term database hygiene, segmentation, and purging strategies to optimize system performance, data quality, and contract economics.
• Lead deployment of AI across the MarTech stack (e.g., Marketo Dynamic Chat, predictive scoring, AI-powered content and campaign generation, intent signals) to automate high-volume manual work and deliver hyper-personalization at scale.
• Own the continuous review and rationalization of the MarTech stack - auditing each tool against adoption, effectiveness, and return, then adding, consolidating, or pruning platforms to fit a modern, AI-first Marketing operation.
• Lead the quarterly and annual Marketing Ops planning cycles, aligning capacity, systems investment, and program design with GTM pipeline targets.
• Advise Finance and leadership on MarTech investment decisions - building the business case for new platforms, renewals, and sunsets based on demonstrated return, utilization, and fit with the AI-first roadmap.
• Partner with Finance on the shape of Marketing investment - advising on where AI-driven efficiency should be reinvested into growth motions, without owning the departmental budget itself.
• Represent Marketing Operations in cross-functional strategy forums with Sales, RevOps, Product, and Customer Success to ensure the GTM data and workflow fabric is unified.
• Lead, develop, and retain the existing Marketing Operations team - raising the bar on architectural thinking, AI fluency, and business impact.
• Recruit new talent aligned to the AI-first vision: AI/automation-native operators and a Marketing Ops team who can scale the function into its next chapter.
• Act as a senior mentor across the broader GTM Ops organization, providing architectural guidance, best-practice leadership, and a clear model for what AI-enabled operating looks like.
• Work closely with Technical Admins and Data Engineering to ensure the Marketo-to-SFDC sync and upstream data pipelines are fail-safe, observable, and documented.

Senior Director, Marketing Operations

Platform Engineer

• Learn Five9 products and processes
• Gain a working understanding of contact center terminology, processes, and telephony requirements
• Participate in opportunities to apply related knowledge in both practice and production environments
• As knowledge develops, become more involved in actual client project implementation work
• Effectively communicate with internal and external stakeholders.

Intern Associate Platform Engineer

Engineer

• Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary
• Provide carrier traffic forecasts with regular cadence
• Provide target rate profiles with an established reoccurring cadence to drive competitive pricing
• Process and load updated rate decks for optimal routing
• Monitors and reports on carrier traffic capacity and performance metrics
• Works with vendors on escalation of problems, status updates or performance issues found in monitoring and reporting
• Participates in carrier routing issues such as the removal of a carrier due to network trouble, calculating the cost and impact associated to the event, facilitating the process while mitigating the risk of restoring the carrier to routes
• Works with business partners to understand problem impact, as well as, support project and work requests
• Works with internal groups such as operations, capacity, provisioning to align projects, work-flow processes and metrics report validation

Telco Carrier Traffic Engineer

Account Executive

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
• Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
• Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
• Stay informed about industry trends, market dynamics, and competitor activities.
• Use this knowledge to position Five9 as a leader and differentiate our offerings.
• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure.
• Develop business plan and present the business plan during quarterly review sessions.
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from a personal connection, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Mid-Market Account Director

Sales

• Create and drive revenue within a specified region or list of named accounts
• Leverage the full breadth of the channel (referral, reseller, SI's, ISV, TSD) to build pipeline and accelerate wins
• Generate business opportunities through professional networking and cold-calling in conjunction with an assigned BDR
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from lead generation to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC and Clari)
• Self-generate leads from personal connections, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Enterprise Sales Director

Full-stack Engineer

• Be part of an agile team developing a scalable, highly available application platform using modern PaaS platforms such as GCP.
• Testing Generative Artificial Intelligence (GenAI) integration with Knowledge Distiller and Azure OpenAI platform.
• Utilizing Java Spring Framework, Spring Boot and reactive programming pattern for creation of highly scalable, robust microservices.
• Document the testing procedure and environment.
• Communicate clearly about the testing results.

Software Developer – AI Insights Intern

Systems Engineer

• This role will work closely with business teams who manage Contracts, Orders, Billing, and Invoicing to understand current state challenges and provide guidance and ideation on what can be done to solve those problems.
• IT development team who is responsible for implementing technical changes required to improve the business process.
• Have a solid understanding of billing and invoicing systems, billing, rating and invoicing processes and knowledge of subscription and usage-based billing models
• Lead discovery and requirements meetings with business stakeholders to understand system and process challenges and translate those into business requirements
• Conduct workshops and meetings with business stakeholders to document processes related to contracts, orders, billing, and revenue flow across the Order-to-Cash lifecycle when required.
• Analyze business requests and translate into functional specifications and documentation for the development team.
• Develop and document deep business processes and domain knowledge to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.
• Backlog prioritization and grooming
• Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
• Lead UAT planning and execution, including test cases, defect triage, and release readiness sign-off
• Define requirements for integrations and data flows between Salesforce and core finance systems (e.g., ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing
• Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution,

IT Finance Business Systems Analyst

• Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
• Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
• Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
• Ensure timely responses to HR tickets, service requests, and inquiries.
• Manage assigned HR requests through the HR service management platform.
• Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
• Gather relevant information and document cases accurately in the Employee Relations management system.
• Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
• Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.

People Partner Specialist

Financial Planning and Analysis

• Create deeply thoughtful analyses and presentations to communicate strategic recommendations
• Distill huge amounts of data into actionable insights and trends
• Design, implement and track important financial and operating metrics, benchmarking performance against strategic goals
• Prepare materials for key stakeholders, including Five9’s executive team, Board of Directors and investors
• Assist in preparation of budgets and forecasts of expenses. Monitor key trends, assumptions on headcount, capital expenditures and operating expenses
• Prepare monthly / quarterly budget vs. actual variance analysis
• Work closely with accounting team in monthly close process to ensure timeliness and accuracy of entries
• Leverage Five9 financial systems to automate and scale current processes and reports
• Participate in new Strategic Finance and FP&A initiatives, including ad hoc analysis and process improvement
• Collaborate across internal teams to gather reports and data