Five9

Data Scientist

• Develop and maintain Python code for data analysis, model evaluation, and the automation of AI workflows.
• Design, implement, and evaluate sophisticated prompts for Large Language Models (LLMs) to optimize performance across various conversational tasks.
• Integrate and fine-tune Speech-to-Text (STT) and Text-to-Speech (TTS) models to ensure high-quality, natural-sounding voice interactions.
• Implement and improve methods to quantitatively and qualitatively compare and evaluate LLM outputs.
• Collaborate with Data Scientists and Engineers to identify technical requirements, prioritize tasks, and architect scalable AI solutions.
• Create and curate multilingual speech and text datasets to train and benchmark models.
• Evaluate, recommend, and implement machine learning models for tasks such as topic modeling, summarization, and intent classification.
• Develop data visualization tools and dashboards to monitor model performance and provide insights to stakeholders.

Data Scientist – AI Trainer

Solutions Engineer

• Support and enable Five9 technology and reseller partners with presales guidance, training, and ongoing technical coaching.
• Effectively communicate plans, progress, and status to both internal and customer organizations.
• Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies.
• Articulate the value of Five9’ through presentations, demonstrations, and open discussion with customers.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Develop materials in-line with specific sales and/or services opportunity requirements.
• Responsible for transitioning the customer to the services team for implementation.
• Design end-to-end cloud contact centre solutions that integrate omnichannel routing, AI engines, CRM, workforce optimisation, analytics, and enterprise applications.
• Guide customers in responsible AI deployment, including governance, guardrails, and operational oversight using Five9’s AI Trust & Governance framework.
• Support proof-of-concept (POC) and pilot implementations, ensuring measurable customer outcomes.

Enterprise Solutions Consultant – Iberia

Manager

• Collaborate with and support Bid Managers in the end-to-end coordination of multiple, simultaneous RFP responses
• Uphold the quality and clarity of all proposal documents through meticulous proofreading
• Help create and maintain project outlines and track the progress of assignments
• Actively participate in proposal kickoff meetings
• Collaborate with Subject Matter Experts (SMEs)
• Transform boilerplate content and raw input from SMEs into clear, persuasive proposal narratives
• Build a foundational knowledge of Five9’s product suite and service offerings

Associate Bid Manager

Product Designer

• Lead the requirement gathering and design of AI-driven conversational solutions.
• Facilitate discussions to translate overarching business requirements into detailed technical specifications.
• Thoroughly document solution designs using tools such as Lucidchart and Voiceflow.
• Stay abreast of emerging technologies and analytics techniques.
• Monitor vendor roadmaps and industry trends.
• Leverage your expertise working in a customer-facing role.

Conversational UX Designer

Backend Engineer

• Participate in an Agile scrum team which practices DevOps.
• Write clean and well-documented code and tests.
• Deliver your code as part of an overall solution running in the public cloud.

Senior C++ Software Engineer – Global Voice

QA Automation Engineer

• Engage with customers to acquire a rich understanding of their problems, needs, and goals.
• Deliver AI & Custom Services projects. E.g.
• Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms.
• Provide customers with configuration advice and problem resolution on Five9 product.
• Give customized training to ensure customers have a thorough understanding of these solutions.
• Consulting engagements.
• Effectively and succinctly communicate with both internal and external stakeholders.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain.
• Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

Automation Engineer – Professional Services

• Engage with customers to acquire a rich understanding of their problems, needs, and goals.
• Deliver AI & Custom Services projects. E.g. Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms.
• Provide customers with configuration advice and problem resolution on Five9 product.
• Give customized training to ensure customers have a thorough understanding of these solutions.
• Consulting engagements.
• Effectively and succinctly communicate with both internal and external stakeholders.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the technical domain.
• Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

• Manage the sale of Five9 products and services through named national (potentially global) partners.
• Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines.
• Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents.
• Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams.
• Drive global sales results and pipeline development within key national (global) partners.
• Drive partner enablement throughout the entire customer journey lifecycle.
• Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities.
• Help expand the partner community within the Americas to accelerate growth, by recruiting and gaining commitment of national partners.
• Develop, retain and own Five9’s strategic relationships within partners that can scale our solution and increase value to customers.
• Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions.
• Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally.
• Develop Partner Training and Enablement program and certification.
• Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines.
• Structure and negotiate partnership agreements that lead to incremental value and capabilities.
• Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.

Mid-Market Commercial Channel Manager

Product Marketing

• Lead strategic, client-facing CX Advisory engagements for Five9’s highest-value customers and prospects, assessing current-state CX and contact center performance across people, process, and technology, with a strong focus on AI, automation, and self-service opportunities that enable scalable transformation and CX maturity.
• Engage with business executives, decision-makers, and key influencers (through interviews and workshops) to uncover and align on CX and business priorities, operational challenges, performance metrics, and transformation goals, helping customers navigate the evolving AI landscape and define their path toward more automated, insights-driven CX operations.
• Translate qualitative and quantitative insights into actionable CX transformation roadmaps, identifying opportunities to improve efficiency, self-service adoption, and AI-enabled outcomes through data-driven analysis, maturity models, and industry best practices.
• Synthesize findings into clear, compelling deliverables and executive-ready presentations, ensuring alignment across technical and business stakeholders while reinforcing measurable value realization and post-engagement optimization.
• Develop and support impact realization plans that track progress toward customer business outcomes, through post-engagement alignment and value tracking, and providing guidance on optimization and remediation opportunities.
• Support the continued development of the CX Advisory practice within Five9’s Go-to-Market (GTM) Sales Strategy organization by enhancing consulting engagement methodologies, creating scalable assets (e.g., frameworks, templates, and documentation), and defining performance and success metrics.
• Collaborate closely with Five9 GTM Strategy, Sales, Customer Success, and Services teams to identify, position, scope and pursue CX Advisory opportunities that drive CX and strategic customer outcomes, supporting proposal development.
• Partner with cross-functional teams, including GTM Strategy, Sales, Solutions Consulting, Professional Services, Product Management and Marketing, to influence the evolution of Five9’s solution offerings based on client needs and market demand.
• Mentor junior consultants and support team knowledge-sharing and quality assurance across projects.

Lead Consultant, CX Advisory, GTM Strategy

Sales

• Overseeing the Named Partner Team while collaborating closely with the Regional Sales Teams to identify key market focus partners and drive channel strategy.
• Building the Go To Market business plans with the identified focus partners and the Five9 Sales Teams
• Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities
• Driving internal resources to provide partner enablement activities such as co-marketing, events, trainings, networking, etc.
• Providing regional executive alignment with key partners and stakeholders
• Aligning yourself internally with quota bearing Five9 sales executives and sales leadership to drive toward a common strategy and achievement of goals
• Assisting sales and partners with any issues or conflicts that may arise during opportunity registration or during the field engagement process
• Tracking forecasting and sales process alignment to ensure progression of opportunities to closure
• Assist with building marketing plans and managing budget for the region
• Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners
• Tracking and holding the partners and the stakeholders accountable to agreed upon goals
• Spearheading regular cadence meetings to manage and track progress
• Travel is required for regional coverage of partner meetings, events, networking, etc.

Director, Channel Sales

• Engage with customers to acquire a rich understanding of their problems, needs, and goals.
• Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
• Design and configure applications on the Five9 platform for each customer’s unique requirements, often with integrations to third party platforms (e.g. Salesforce, Epic, ServiceNow, HubSpot, etc.).
• Provide customers with configuration advice and problem resolution on Five9 product.
• Consulting engagements.
• Effectively and succinctly communicate with both internal and external stakeholders.
• Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform.
• Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

AI Automation Engineer

• Be part of an agile team to develop scalable, highly available core platform services.
• Participate and contribute to requirements analysis.
• Collaborate with product managers, architects, engineering leaders and test engineers.
• Understand performance and scalability principles and apply when developing software.
• Troubleshoot and support current platform in production.
• This position requires the ability to be part of on-call rotation, troubleshooting issues.

Software Engineer II – Backend

Marketing

• Plan and execute end-to-end international campaigns across email, nurture, webinars, blogs, social, events and syndication.
• Manage timelines, stakeholders and delivery across multiple regions.
• Track performance and optimise for pipeline impact.
• Adapt global campaigns for EMEA, LATAM and Canada.
• Ensure messaging reflects local language, cultural nuance, regulatory needs and market priorities.
• Manage translation and regional review workflows where required.
• Own webinar strategy and execution from topic development to follow-up.
• Drive registration, attendance and post-event meeting conversion.
• Build segmented email campaigns and multi-step nurture journeys.
• Continuously test and optimise for engagement and conversion.
• Manage 3rd-party syndication vendors and targeting criteria.
• Monitor CPL, lead quality and downstream conversion.
• Create campaign messaging and assets including emails, landing pages, outreach copy and toolkits.
• Lead blog production aligned to campaign themes.
• Drive social amplification to increase engagement and registrations.
• Promote owned and 3rd-party events with measurable outcomes.
• Extend campaigns through partners using scalable Campaign in a Box toolkits.
• Support ABM outreach creation for priority accounts.
• Align tightly with LDR/BDR teams to ensure strong follow-up, speed-to-lead and meeting conversion.
• Maintain closed-loop reporting to improve performance.

Data Scientist – AI Trainer

Enterprise Solutions Consultant – Iberia

Associate Bid Manager

Conversational UX Designer

Senior C++ Software Engineer – Global Voice

Automation Engineer – Professional Services

Automation Engineer – Professional Services

Mid-Market Commercial Channel Manager

Lead Consultant, CX Advisory, GTM Strategy

Director, Channel Sales

AI Automation Engineer

Software Engineer II – Backend

Marketing Programs Manager – Maternity Cover, 18 Months

AI Automation Engineer