Mid-Market Account Director

Five9

Mid-Market Account Director responsible for customer relationships and account strategy at Five9. Driving revenue opportunities within existing accounts while ensuring retention.

Posted 4/22/2026full-timeRemote • 🇨🇦 CanadaLeadWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
Collaborate with the Five9 team to develop a comprehensive sales strategy. Utilizing the wide range of talent that Five9 brings to the marketplace.
Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
Stay informed about industry trends, market dynamics, and competitor activities.
Use this knowledge to position Five9 as a leader and differentiate our offerings.
Create and drive revenue within a specified region or list of named accounts.
Generate business opportunities through professional networking and cold calling.
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Meet and exceed all quarterly and annual sales quotas.
Own the sales cycle from lead generation to closure.
Develop business plan and present the business plan during quarterly review sessions.
Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
Self-generate leads from a personal connection, referral partners, and regional networking events
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Requirements

What you’ll need

Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
Be able to work independently and as part of a team in a fast pace, rapid change environment.
Success selling at the C-level
Documented track record of sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales strategylead generationupsellingaccount forecastingbusiness planningproposal developmentcustomer retentionsales cycle managementcold callingnetworking

Soft Skills

relationship buildingcommunicationindependenceteam collaborationbusiness acumenprofessional presenceadaptabilitycustomer satisfaction focusnegotiationproblem-solving