Five9

Sales

• Guide and manage activities of the RVP to ensure company revenue goals and objectives are exceeded
• Ensure each team member is prospecting, conducting discovery calls, organizing demonstrations, building a pipeline, and moving opportunities towards a win
• Prepare, coach, and support the sales team by phone and on-site interactions in their sales meetings with prospects
• Encourage and participate regularly with on-site customer meetings, including at least two meetings per month with each team member
• Provide accurate forecasting in Salesforce.com including deals in commit, upside, and pipeline
• Ensure Salesforce.com is embraced by yourself and the team including Leads, Activities, Opportunities, Products, and Forecasting
• Develop and execute a business plan to expand business into new accounts by leveraging company generated leads, business development, partners, channels, associations, and other sales generated leads
• Manage the closing of current-quarter deals while nurturing longer-term opportunities
• Coordinate, manage, and conduct one-on-one and team meetings, and training sessions to ensure ongoing improvement and best-practice sharing amongst the team
• Attract, hire, onboard, train, and retain top sales talent while managing attrition
• Display a thorough understanding of business needs and revenue potential for accounts
• Work with team members individually for ongoing development while always promoting a healthy team environment
• Prepare Sales Directors and yourself for Quarterly Business Reviews
• Other duties as assigned by leadership

AVP – Enterprise Sales, West

Product Designer

• Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process.
• Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions.
• Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based on user feedback and testing.
• Contribute to and help maintain our design system, ensuring consistency and quality across all our products.
• Mentor and guide other designers, helping to foster a culture of design excellence and continuous improvement.

Senior Product Designer

Architect

• Lead the design and implementation of information architecture within Five9’s Product Content team.
• Define and maintain departmental content models, including information types and reusable components.
• Establish structured templates for key information types (How-To, Concept, Reference, Troubleshooting, etc.).
• Develop and manage taxonomy and metadata structures that improve navigation and findability.
• Collaborate with cross-functional teams to identify alignment opportunities and reduce content divergence.
• Conduct audits and user research to identify gaps, redundancies, and structural improvements.
• Guide writers on adopting structured content templates and IA best practices.
• Lead modernization and restructuring efforts for legacy documentation.
• Influence the evolution of search and tagging strategies across the department.
• Serve as a mentor and IA subject matter expert within the writing team.

Information Architect

Engineering Manager

• Be part of the Outbound Campaigns Team, focused on building the next generation outbound campaigns management features in the public multi-cloud and hybrid-cloud solutions.
• Lead, mentor, and develop a team of engineers, fostering a culture of collaboration and innovation.
• Oversee the design, development, and execution of engineering projects, ensuring quality, timelines, and budget compliance.
• Provide technical guidance and mentorship to engineers on the team
• Conduct code reviews and ensure high code quality and standards adherence
• Identify technical debt and propose and implement solutions for improvement
• Stay updated on emerging technologies and best practices in software engineering
• Collaborate with cross-functional teams like Product, Quality, Ops and other development teams to drive technical initiatives forward
• Conduct performance evaluations, set career development goals, and support professional growth for team members.

Data Scientist

• Help build and improve AI chatbots by training them with real conversation data
• Clean and organize text data to make better machine learning models
• Test how well our virtual agents are performing and find ways to improve them
• Work alongside experienced consultants, developers, and conversation designers
• Work with customers to understand requirements, pain points and clearly communicate progress and roadbloacks
• Stay curious about new AI and NLP techniques

Forward Deployed AI Engineer, Data Scientist

Account Executive

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
• Collaborate with the Five9 team to develop a comprehensive sales strategy.
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
• Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
• Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
• Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
• Stay informed about industry trends, market dynamics, and competitor activities.
• Use this knowledge to position Five9 as a leader and differentiate our offerings.
• Create and drive revenue within a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas.
• Own the sales cycle from lead generation to closure.
• Develop business plan and present the business plan during quarterly review sessions.
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC).
• Self-generate leads from a personal connection, referral partners, and regional networking events.
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Commercial Sales Account Director

• Manage the sale of Five9 products and services through named national (potentially global) partners.
• Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines.
• Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents.
• Build preference for Five9’s customer experience / contact center software and services within partners’ portfolios and sales teams.
• Drive global sales results and pipeline development within key national (global) partners.
• Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies.

Channel Sales Manager – Northeast, Mid-Atlantic

Director

• Manage the sale of Five9 products and services with a team of Channel Directors within a set of 15+ National & Global partners.
• Drive business plans for those Global Partners that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines.
• Develop an enablement strategy to attract, develop, and maintain relationships with various Technology Solutions Brokers, or agents across that set of National and Global partners.
• Drive global net new sales results and pipeline development within a team of Channel Directors that jointly manage key national (global) partners.
• Drive partner enablement throughout the entire customer journey lifecycle.
• Identify and expand critical relationships within the team of Channel Directors and our group of 15+ named partners that deliver a profitable business model for and enhance Five9’s solutions and services capabilities.
• Help expand the partner community within North America to accelerate growth by recruiting and gaining commitment from Consultants and Technology Advisors.
• Develop, retain and own Five9’s strategic relationships within a team of Channel Directors and partners that can scale our solution and increase value to customers.
• Establish engagement models for ISV’s and development partners – in conjunction with strategic partner offerings.
• Develop, deliver and execute viable plan(s) which will represent Five9’s interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions.
• Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally.
• Develop Partner Training and Enablement programs and certification programs for key partners within a team of Channel Directors.
• Structure and negotiate partnership agreements that lead to incremental value and capabilities for adding new National and Global partners.

Channel Development Director

DevOps Engineer

• Designing, implementing, and maintaining the build and release pipelines for software applications.
• Design, build, and maintain the CI/CD platform, including infrastructure, tooling, and automation for build, test, and deployment processes to improve efficiency and reliability.
• Work closely with engineering and delivery teams to deploy high-quality software in a fast-paced environment.
• Monitor the health and performance of the CI/CD build pipeline, implementing preventive and corrective measures to improve key reliability metrics such as availability, MTTD, and MTTR.
• Participate in incident response, debugging, and root cause analysis for production issues.
• Collaborate across teams to deliver consistent and reliable solutions aligned with organizational goals.
• Document designs, operational procedures, and troubleshooting guides clearly and effectively.

Senior DevOps Engineer

• Design, build, and maintain public and private cloud infrastructure with a focus on reliability, scalability, and developer productivity
• Build and maintain internal developer environment tooling, primarily in Go and Python, to accelerate engineering workflows and reduce friction across the SDLC
• Drive automation initiatives that improve availability, reduce toil, and increase operational efficiency across Five9’s cloud platform
• Collaborate with Engineering teams to deliver high-quality software in a fast-paced environment, contributing technical depth to architecture and implementation decisions
• Monitor production and development environments, proactively identifying and resolving issues before they impact customers
• Contribute to incident response, SRE practices, and continuous improvement efforts to lower MTTD and MTTR
• Help define and evolve the platform engineering roadmap as Five9 scales its infrastructure for the next phase of growth

• Operate and support enterprise compute platforms across hardware, OS, virtualization, and container orchestration layers
• Deploy and maintain bare metal server infrastructure for Ubuntu OS with Kubernetes and hypervisors including Openstack & Harvester
• Implement and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments
• Install, patch, and maintain operating systems including Ubuntu and Harvester
• Operate and support virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack environments and Harvester HCI
• Develop Infrastructure-as-Code using Ansible, Terraform, Helm and Git, with Python/Bash automation.
• Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
• Perform firmware updates, patch management, and hardware health validation
• Monitor system performance, capacity, and availability; proactively address reliability risks
• Troubleshoot complex cross-stack issues spanning hardware, OS, virtualization, OpenStack, and Kubernetes
• Manage to SLAs, KPIs and error budgets
• Participate in on-call escalation support for complex platform-related issues
• Collaborate globally on change management, documentation, and operational best practices.
• Develop and maintain runbooks, operational procedures, and technical documentation

Senior DevOps Engineer – Compute Platforms

General Counsel

• Advise on global employment laws and regulations, and partner closely with the People team on employment matters throughout the employee lifecycle, including hiring and terminations, talent acquisition, employee relations, compliance trainings, policy and handbook management, accommodations and benefits.
• Represent the company in negotiations, mediations, and court proceedings.
• Manage a diverse caseload involving employment disputes.
• Conduct legal research and prepare legal documents such as briefs, memos, and pleadings.
• Stay updated on changes in global employment law and industry trends.
• Provide training and consultation to the business on best practices in employment matters.
• Develop and implement litigation strategies in collaboration with external and internal legal counsel, as well as business stakeholders.
• Manage investigations, enforcement actions, and litigation, arbitration and disputes from commencement through resolution, providing appropriate updates to cross-functional partners and leadership regarding risk, financial impact, and opportunities to resolve.
• Prepare and review legal documents, including pleadings, motions, and settlement agreements.
• Evaluate and mitigate legal risks associated with current and potential litigation, including coordination with risk management/insurance.
• Advise the sales, services and operational teams regarding customer escalations and customer disputes.
• Respond timely to requests for information and subpoenas from regulators and others, and assist the company in developing strong procedures for compliance with these requests.
• Monitor trends and legal developments, particularly those that impact the financial services and technology industries, analyze the implications for the company, and ensure the company is well-positioned to respond and react accordingly.
• Provide proactive legal advice to senior management on litigation and compliance-related issues.
• Keep abreast of legal developments and industry trends to anticipate potential legal challenges and opportunities.

Director, Employment – Litigation Counsel

• Lead a team of Enterprise Account Directors selling to Enterprise Class Customers
• Maximize revenue generation by acquiring and expanding the customer footprint
• Position business value and sell enterprise software solutions
• Manage sales cycles and build relationships with key stakeholders
• Provide accurate forecasting in Salesforce.com
• Develop and execute a business plan for new accounts
• Manage closing of current-quarter deals while nurturing long-term opportunities
• Conduct team meetings and training sessions for ongoing improvement
• Attract, hire, onboard, train, and retain top sales talent
• Prepare for Quarterly Business Reviews
• Other duties as assigned by leadership

RVP, Sales

Software Engineer

• Hire, onboard, and grow a high-performing engineering team of 4-8 engineers in the United States
• Provide coaching, mentorship, and career development for engineers
• Establish clear ownership, accountability, and engineering rigor
• Conduct performance management, feedback, and growth planning
• Foster a culture of collaboration, innovation, and operational excellence
• Mentor senior engineers and emerging technical leaders
• Lead planning and enable strong execution of engineering initiatives and product roadmap
• Ensure projects are delivered predictably and with high quality
• Focus on customer success, ensuring quality AI agent experiences with low latency and high accuracy
• Break down large initiatives into achievable milestones
• Partner with Product Management to prioritize work and manage trade-offs
• Collaborate with Forward Deployed Engineering (FDE) teams on AI agent implementations
• Drive continuous improvement in development processes and team productivity
• Perform code reviews, guide software architecture and technical decisions
• Review technical designs and ensure sound engineering practices
• Help teams make pragmatic technology decisions balancing innovation and reliability
• Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLIs, developing metrics to measure as such and maintaining for all services
• Ensure systems are scalable, maintainable, and production-ready
• Promote strong service ownership and reliability culture
• Ensure effective on-call practices and incident response processes
• Drive root cause analysis and continuous reliability improvements
• Partner with SRE teams to define SLIs, SLOs, and operational metrics
• Handle customer escalations and issues related to AI Agent quality
• Participate in on-call escalation rotations for provided services
• Work closely with Product, UX, SRE, Forward Deployed Engineering (FDE) and Support teams
• Align engineering execution with product strategy and customer needs
• Communicate engineering progress, risks, and technical decisions clearly to stakeholders
• Use modern AI-assisted development tools to improve engineering productivity, and represent “best in class” examples of how to effectively use it
• Help the team adopt responsible and effective use of AI in software development workflows
• Evaluate emerging developer AI tools and incorporate them where beneficial
• Promote experimentation and learning around AI-enabled engineering practices.

Senior Manager, Engineering – AI Agents

Program Manager

• Lead and manage all day-to-day operational and tactical aspects for multiple Implementation projects with a focus on time, scope, and budget.
• Effectively communicate plans, progress and status updates to both internal staff and customer stakeholders.
• Collaborate with associated project managers and partners to ensure a streamlined implementation of all products.
• Identify project risks and implement appropriate mitigation plans.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
• Maintain and update all internal applications associated with implementation projects.
• Articulate the value of Five9’s Professional Services through presentations, demonstrations and open discussion with customers.

AVP – Enterprise Sales, West

Senior Product Designer

Information Architect

Engineering Manager

Forward Deployed AI Engineer, Data Scientist

Commercial Sales Account Director

Channel Sales Manager – Northeast, Mid-Atlantic

Channel Development Director

Senior DevOps Engineer

Senior DevOps Engineer

Senior DevOps Engineer – Compute Platforms

Director, Employment – Litigation Counsel

RVP, Sales

Senior Manager, Engineering – AI Agents

Professional Services Program Manager