Five9

Database Administrator

• Design, build, and maintain highly available, high-performing MySQL databases.
• Support production databases across global data centers.
• Support MySQL database replication and clustering.
• Provide database reports to business units including Finance, Operations, Customer Success, and Legal.
• Monitor production databases, perform performance tuning, and manage backup and recovery processes.
• Troubleshoot database issues, ensuring high system availability.
• Develop database tools to automate existing database administration tasks.
• Follow established change management processes for all production database changes.

Senior Database Administrator

Cloud Engineer

• Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR, FedRAMP)
• Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization
• Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance
• Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance
• Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments

Senior Cloud Governance Engineer

• Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR)
• Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization
• Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance
• Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance
• Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments

Cloud Governance Engineer

Application Engineer

• Build and operate the AI platform on the cloud — compute, environments, networking, and runtime — and keep it production-grade, secure, and reliable.
• Provision and manage infrastructure as code (e.g., Terraform) so environments are reproducible, reviewable, and auditable.
• Build and maintain the pipelines — build, test, security gates, deploy — that solution builders and business teams ship through.
• Stand up model and agent serving, evaluation, prompt and version management, and the tooling to run LLM- and agent-based systems in production.
• Build the secure connectors, data pipelines, and integration surface that AI solutions draw on.
• Engineer security, data-classification, and responsible-AI controls into the platform (IAM, secrets, egress, policy-as-code) with InfoSec.
• Build shared libraries, templates, and self-service tooling so builders and business teams move fast within guardrails.
• Instrument monitoring, logging, cost, and SLOs; own platform reliability and incident response.
• Partner with the Automation Engineer, the architect, and business builders so the platform meets real build needs; document and support it.

AI Applications Engineer

AI Engineer

• Design, develop, and maintain the software solution (Studio) with drag-drop flow builder and execution engine that integrates multiple channels like voice, SMS, and chatbot with the Five9 contact center voice solution
• Modernize and re-architect the existing Studio product to use Java microservices on GCP
• Software design and development, testing and documentation across backend, front-end, and interaction management platforms to deliver end-to-end features
• Work with product owners and designers to expand the feature set and create high-quality user interfaces
• Take operational responsibility for the performance and quality of services owned by your team
• Participate in an on-call rotation and deep dive into cutting edge technologies
• Collaborate with the products team to transfer ideas into products

Senior Software Engineer – AI

Engineer

• Design, author, and iteratively optimize LLM evaluation prompts within Five9 AQM, translating quality management frameworks into accurate, testable prompt logic.
• Partner with customers and internal delivery consultants during AQM implementation engagements to define evaluation scope, intent, and pass/fail criteria.
• Select and analyses representative call samples to validate prompt performance; apply precision and recall thinking to measure and improve prompt accuracy.
• Maintain a structured prompt library — versioning prompts, documenting changes, and managing prompt lifecycle from initial design through to production handover.
• Collaborate with QA and Implementation teams to integrate prompt outputs into broader QM workflow design, including scoring forms and reporting.
• Identify prompt failure patterns and apply structured debugging techniques, including chain-of-thought adjustments, instruction clarity improvements, and few-shot example tuning.
• Contribute to the development of Five9 AQM prompt engineering standards, best practice documentation, and reusable prompt templates.
• Support pre-sales activities by demonstrating Five9 AQM prompt capabilities and articulating the value of AI-driven quality evaluation to prospective customers.
• Stay current with LLM developments, prompt engineering research, and the evolving Five9 AQM product roadmap.

WEM AQM Prompt Engineer

DevOps Engineer

• Design, engineer, and oversee highly scalable CI/CD pipelines for automated testing, digital-twin dry-running, and zero-downtime deployment of configurations across massive physical and virtual network fabrics.
• Champion the "Network-as-Code" paradigm, establishing enterprise-wide GitOps workflows and enforcing source control (Git) as the absolute single source of truth for all network state, policy, and infrastructure design.
• Drive the strategic vision for network automation, designing complex, reusable code frameworks and Playbooks to permanently eliminate manual configuration and operational "toil" at a global scale.
• Design and optimize massive-scale software-defined networks (SDN) and container networking interfaces (CNIs) supporting ultra-high-throughput, multi-region cloud and bare-metal environments.
• Serve as the ultimate technical authority (SME / Tier 4) for complex network, routing, and overlay issues, rapidly deciphering and resolving the most difficult challenges across physical underlays and software-defined layers.
• Design and implement next-generation telemetry, monitoring, and alerting-as-code platforms, leveraging advanced heuristics for proactive auto-remediation of performance, security, and capacity issues.
• Partner at a strategic level with Enterprise Designers, SRE leaders, and Platform teams to build and implement highly resilient, secure, and multi-tenant-isolated network infrastructure.
• Establish coding standards and write/review sophisticated Infrastructure-as-Code (IaC) using Ansible, Terraform, Helm, Python, and Bash.
• Lead the engineering, deployment, and optimization of modern overlay and container networking solutions, particularly VXLAN, OVN (Open Virtual Network), and Project Calico.
• Design the automation of complex security and traffic management policies across enterprise-grade firewalls (Palo Alto/Fortinet) and load balancers (F5 BIG-IP/Cloudflare/Octavia).
• Embed "Security-as-Code" directly into CI/CD pipelines, engineering automated validation gates for security groups, ACLs, and firewall rules prior to production pushes.
• Engineer robust, automated network validation suites to continuously verify network health, state, and complex routing tables (BGP, OSPF) pre- and post-deployment.
• Drive the adoption of code-based infrastructure definitions and dynamic, living technical documentation (e.g., NetBox, Git Markdown), setting the standard for documentation across the engineering organization.

Senior Network DevOps Engineer

• Deploy, automate, and operate large-scale Software Defined Storage architectures across private and public cloud regions within ITIL methodology.
• Deploy and support enterprise storage platforms (Pure Storage, HPE, NetApp) and SDS solutions (Ceph, Longhorn).
• Integrate self-service storage workflows for Kubernetes CSI and OpenStack consumers (VM and Baremetal).
• Implement and manage backup solutions (preferably Rubrik).
• Build and maintain Infrastructure-as-Code for storage platforms using Ansible, Terraform, Helm and Git, with Python/Bash automation.
• Implement CI/CD pipelines for infrastructure updates, patching, upgrades, testing, and rollback.
• Implement and improve monitoring, alerting, and observability for storage systems (capacity, latency, IOPS, recovery health) using GitOps and tools such as Prometheus, Loki, and Grafana.
• Perform deep troubleshooting across storage, Kubernetes, hypervisors, networking, and Linux systems.
• Develop and maintain technical documentation, architecture diagrams, operational procedures, and runbooks.
• Participate in on-call rotations, incident response, and root cause analysis.
• Collaborate globally on change management, documentation, and operational best practices.

Senior DevOps Engineer – Storage Platforms

• Operate and support enterprise compute platforms across hardware, OS, virtualization, and container orchestration layers
• Develop and improve automation for provisioning, patching, upgrades, validation, and routine platform work using tools such as Ansible, Terraform, Helm, Git, Bash, Python, or similar technologies
• Deploy and Support Ubuntu-based systems, hypervisors, Kubernetes clusters, and related platform services in day-to-day operations
• Implement and maintain PXE-based provisioning environments leveraging Redfish APIs for large-scale server deployments
• Operate and support virtualization and private cloud platforms, including KVM on Ubuntu, OpenStack environments and Harvester HCI
• Monitor system performance, capacity, and availability; proactively address reliability risks
• Troubleshoot complex cross-stack issues spanning hardware, OS, virtualization, OpenStack, and Kubernetes
• Manage to SLAs, KPIs and error budgets
• Participate in on-call escalation support for complex platform-related issues
• Collaborate globally on change management, documentation, and operational best practices.
• Develop and maintain runbooks, operational procedures, and technical documentation

Senior DevOps Engineer – Compute Platforms

Sales

• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
• Meet and exceed all quarterly and annual sales quotas
• Own the sales cycle from start to closure
• Develop business plan and present the business plan during quarterly review sessions
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from a personal connections, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience

Enterprise Sales Director – Iberia

Recruitment

• Manage end-to-end recruitment for technical and non-technical roles across India.
• Partner with hiring managers to understand hiring requirements and develop effective recruitment strategies.
• Source, attract, and engage high-quality candidates through LinkedIn, employee referrals, job boards, networking, and direct sourcing.
• Screen candidates, conduct recruiter assessments, coordinate interviews, and manage the hiring process from application through offer.
• Build and maintain strong talent pipelines for current and future hiring needs.
• Deliver an exceptional candidate experience throughout the recruitment lifecycle.
• Manage offer coordination, candidate negotiations, and pre-onboarding activities.
• Maintain accurate candidate records and recruitment workflows within Greenhouse ATS.
• Generate recruitment reports, monitor hiring metrics, and ensure data accuracy.
• Provide regular hiring updates, market insights, and pipeline status to hiring managers and stakeholders.
• Continuously identify opportunities to improve sourcing strategies, recruitment processes, and operational efficiency.
• Collaborate closely with the Talent Acquisition team, People Team, and global business leaders.

Talent Acquisition Partner – Contract

SDET

• Design, develop, and maintain performance test scripts and scenarios using tools such as k6, Gatling, JMeter, or Python
• Build and maintain realistic workload models that accurately represent production traffic patterns and user behavior
• Define and document performance test objectives, entry/exit criteria, and service level objectives (SLOs)
• Execute a range of test types including baseline, load, stress, soak, spike, and scalability tests
• Analyze test results to identify bottlenecks, regressions, and areas of concern; produce clear written findings and recommendations
• Collaborate closely with developers, QA engineers, and architects to share results and support remediation efforts
• Set up and maintain performance test environments and test data in alignment with production configurations
• Integrate performance tests into CI/CD pipelines to enable continuous performance validation
• Define and configure monitoring dashboards and alert thresholds using observability platforms (e.g. Datadog, Grafana, Prometheus)
• Triage performance-related defects and contribute to root cause analysis investigations
• Maintain performance test documentation, test plans, and results archives
• Leverage AI-assisted tooling for automated anomaly detection, intelligent baselining, and accelerated result analysis
• Use AI/ML-powered AIOps platforms to identify trends, predict regressions, and reduce mean time to detection (MTTD) for performance issues

Performance Test Engineer

Manager

• Manage the Network & Infrastructure team, ensuring operational excellence.
• Stabilize daily operations and assess existing talent in the team.
• Implement modernization efforts and automate network operations.
• Serve as a player-coach to the engineering team, mentoring and setting operational standards.
• Deliver team skills assessment and tactical execution plans to transition to infrastructure/network-as-code.
• Ensure key engineering hires are onboarded successfully, with cross-training opportunities for existing team members.
• Oversee early modernization wins in production, ensuring fair workload distribution across the team.

Senior Manager, Network and Infrastructure Reliability

Data Engineer

• Collaborate with stakeholders across the Finance team to understand business requirements and translate them into well-defined, actionable data sets for analysis and reporting.
• Design, develop, and maintain scalable data extraction and ELT pipelines in Google Cloud Platform (GCP) to process structured and unstructured data from diverse sources including databases, REST/SOAP APIs, and cloud storage systems.
• Leverage a suite of GCP services such as Big Query, Dataform, Cloud Run Functions, Workflows, Airflow, Pub/Sub, and Cloud Storage to build efficient, secure, and high-performing data workflows.
• Manage infrastructure as code using Terraform and maintain code and CI/CD pipelines in GitLab following branching, review, and deployment best practices.
• Build, test, and maintain AI agents and internal AI tooling to automate repetitive data engineering and finance workflows and improve productivity across the team.
• Continuously monitor and optimize data pipelines for performance, scalability, reliability, and cost-efficiency.
• Manage and monitor scheduled production jobs (Daily, Weekly, Bi-Weekly, and Monthly), ensuring timely and accurate data processing across all cycles during PST business hours.
• Provide production support during critical month-end data load windows (Day 1 to Day 5), ensuring data availability and resolving issues swiftly to meet business reporting deadlines.
• Maintain clear and thorough technical documentation and runbooks for data pipelines, workflows, integrations, and system architecture to support ongoing development and cross-functional collaboration.
• Support Looker dashboards and ML models that serve finance and business stakeholders.
• Identify opportunities for improvement in existing applications and workflows, recommending and implementing scalable solutions that enhance system functionality and user experience.
• Provide insights by collecting, analyzing, and summarizing data-related development and operational issues to support troubleshooting and continuous improvement.
• Manage multiple tasks and projects simultaneously, effectively prioritizing work across the full lifecycle of data engineering initiatives.
• Respond to and fulfill ad-hoc data requests from business stakeholders, delivering timely and accurate datasets or insights to support decision-making and operational needs.

Senior Database Administrator

Senior Cloud Governance Engineer

Cloud Governance Engineer

AI Applications Engineer

AI Applications Engineer

Senior Software Engineer – AI

WEM AQM Prompt Engineer

Senior Network DevOps Engineer

Senior DevOps Engineer – Storage Platforms

Senior DevOps Engineer – Compute Platforms

Enterprise Sales Director – Iberia

Talent Acquisition Partner – Contract

Performance Test Engineer

Senior Manager, Network and Infrastructure Reliability

Data Engineer II