Senior Manager, Network and Infrastructure Reliability

Five9

Senior technical manager overseeing Network & Infrastructure operations at Five9. Stabilizing team performance while driving modernization efforts for cloud contact center.

Posted 7/16/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing network and infrastructure teams, with a strong focus on modernizing operations and implementing network automation. Proficient in leveraging tools and methodologies to enhance operational excellence and support mission-critical environments.

Highest-signal resume keywords

Network/Infrastructure Engineering ManagementNetwork Automation and IaCModern Data Center NetworkingHybrid Cloud Infrastructure ManagementTeam Mentoring and Skills Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network EngineeringInfrastructure EngineeringNetwork AutomationIaCOSPFEVPNVXLANCisco NexusNX-OSConfiguration Management

Soft Skills

Team LeadershipMentoringOperational ExcellenceCross-Training

Tools & Technologies

AnsibleTerraformPythonGitCI/CD PipelinesThousandEyesGrafanaLokiNetFlowNetscout

Industry Keywords

Multi-DC Production EnvironmentsHybrid CloudKubernetesAI WorkloadsGPU Workloads

Tech Stack

Tools & technologies

AnsibleCloudGoogle Cloud PlatformGrafanaKubernetesPythonTerraform

About the role

Key responsibilities & impact

Manage the Network & Infrastructure team, ensuring operational excellence.
Stabilize daily operations and assess existing talent in the team.
Implement modernization efforts and automate network operations.
Serve as a player-coach to the engineering team, mentoring and setting operational standards.
Deliver team skills assessment and tactical execution plans to transition to infrastructure/network-as-code.
Ensure key engineering hires are onboarded successfully, with cross-training opportunities for existing team members.
Oversee early modernization wins in production, ensuring fair workload distribution across the team.

Requirements

What you’ll need

7+ years of experience in network/infrastructure engineering, with 3+ years directly managing engineering teams in mission-critical, multi-DC production environments.
Deep technical background in modern DC networking, including OSPF, EVPN, VXLAN, Cisco Nexus, and NX-OS.
Experience managing infrastructure in a hybrid cloud environment, with a strong focus on supporting GCP workloads.
Proven success guiding teams to build and adopt network automation and IaC using tools such as Ansible, Terraform, Python, Git, and CI/CD pipelines.
Hands-on experience modernizing legacy environments by introducing configuration management, drift detection, and policy-based operations where they didn’t exist before.
Strong understanding of network and infrastructure observability using tools such as ThousandEyes, Grafana, Loki, NetFlow, and Netscout to achieve a "single pane of glass" for system health.
Experience supporting the underlying infrastructure needs of Kubernetes, AI, and GPU workloads.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience).

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development