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About the role
Key responsibilities & impact- Ensures traffic is meeting expected routes through reporting and troubleshooting, takes corrective actions when necessary
- Provide carrier traffic forecasts with regular cadence
- Provide target rate profiles with an established reoccurring cadence to drive competitive pricing
- Process and load updated rate decks for optimal routing
- Monitors and reports on carrier traffic capacity and performance metrics
- Works with vendors on escalation of problems, status updates or performance issues found in monitoring and reporting
- Participates in carrier routing issues such as the removal of a carrier due to network trouble, calculating the cost and impact associated to the event, facilitating the process while mitigating the risk of restoring the carrier to routes
- Works with business partners to understand problem impact, as well as, support project and work requests
- Works with internal groups such as operations, capacity, provisioning to align projects, work-flow processes and metrics report validation
Requirements
What you’ll need- 3+ years of telecom experience
- Excellent knowledge of telecom principals and terminology including DIDs, Toll Free numbers, LATA OCN and NPA-NXX etc.
- Knowledge of SIP call routing, Least Cost Routing with Session Border Controllers
- Experience with International Routing including ITFS and iDID’s
- Ability understand capacity requirements as it relates to carriers
- Troubleshoot and resolve persistent problems and escalated issues
- Respond to alerts and alarms troubleshooting and correcting problems coordinating issues with the Network Operations Center
- Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly
- Excellent documentation, verbal and written communication skills are required
Benefits
Comp & perks- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telecom experienceSIP call routingLeast Cost RoutingSession Border ControllersInternational RoutingITFSiDIDtroubleshootingcapacity requirementsperformance metrics
Soft Skills
excellent communication skillsdocumentation skillstroubleshooting skillsprioritizationorganizational skillsself-starterproblem-solvingcollaborationworkflow organizationescalation management