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About the role
Key responsibilities & impact- Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
- Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
- Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
- Ensure timely responses to HR tickets, service requests, and inquiries.
- Manage assigned HR requests through the HR service management platform.
- Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
- Gather relevant information and document cases accurately in the Employee Relations management system.
- Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
- Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
- 3+ years of experience in Human Resources generalist, HR Operations, or HR support roles
- Experience working with a global matrixed team, with understanding of US employment practices. Working knowledge of employment practices in Europe, India and the Philippines is a plus.
- Experience working in a service-oriented or shared services environment preferred.
- Experience with HR systems such as UKG, FreshService, or similar case management platforms is a plus.
Benefits
Comp & perks- Company stocks
- Annual merit increase based on performance
- 15% night shift differential pay
- Paid Leave with Cash Conversion
- HMO with free dependents
- Retirement Plan
- Life Insurance
- While on work from home setup: Internet and meal allowance are provided
- Employee Assistance Program for mental and social well-being
- Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HR policiesHR proceduresemployee relationsperformance managementonboardingoffboardingcompensationinternal mobilitycase management
Soft Skills
communicationcollaborationproblem-solvingconsultationorganizational skills
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administration