Five9

People Partner Specialist

Five9

full-time

Posted on:

Location Type: Hybrid

Location: Manila • Philippines

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About the role

  • Serve as the first point of contact for employees and managers for general HR inquiries, including HR policies, procedures, and practices.
  • Provide guidance and consultation on common HR topics such as leaves, benefits navigation, payroll inquiries, onboarding, offboarding, compensation, internal mobility, and employee data updates.
  • Collaborate with People Operations to promote self-service HR tools and ensure employees’ access key HR resources.
  • Ensure timely responses to HR tickets, service requests, and inquiries.
  • Manage assigned HR requests through the HR service management platform.
  • Serve as the first point of review for all employee relations and workplace concerns, conducting the initial intake to understand and document the core issues.
  • Gather relevant information and document cases accurately in the Employee Relations management system.
  • Assist people leaders to resolve a variety of HR issues, including performance management and accommodation requests, escalating to the People Partner team when necessary.
  • Provide operational support with People Partners, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.

Requirements

  • Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
  • 3+ years of experience in Human Resources generalist, HR Operations, or HR support roles
  • Experience working with a global matrixed team, with understanding of US employment practices. Working knowledge of employment practices in Europe, India and the Philippines is a plus.
  • Experience working in a service-oriented or shared services environment preferred.
  • Experience with HR systems such as UKG, FreshService, or similar case management platforms is a plus.
Benefits
  • Company stocks
  • Annual merit increase based on performance
  • 15% night shift differential pay
  • Paid Leave with Cash Conversion
  • HMO with free dependents
  • Retirement Plan
  • Life Insurance
  • While on work from home setup: Internet and meal allowance are provided
  • Employee Assistance Program for mental and social well-being
  • Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR policiesHR proceduresemployee relationsperformance managementonboardingoffboardingcompensationinternal mobilitycase management
Soft Skills
communicationcollaborationproblem-solvingconsultationorganizational skills
Certifications
Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administration