IT Finance Business Systems Analyst
Five9
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- This role will work closely with business teams who manage Contracts, Orders, Billing, and Invoicing to understand current state challenges and provide guidance and ideation on what can be done to solve those problems.
- IT development team who is responsible for implementing technical changes required to improve the business process.
- Have a solid understanding of billing and invoicing systems, billing, rating and invoicing processes and knowledge of subscription and usage-based billing models
- Lead discovery and requirements meetings with business stakeholders to understand system and process challenges and translate those into business requirements
- Conduct workshops and meetings with business stakeholders to document processes related to contracts, orders, billing, and revenue flow across the Order-to-Cash lifecycle when required.
- Analyze business requests and translate into functional specifications and documentation for the development team.
- Develop and document deep business processes and domain knowledge to make recommendations and ask relevant questions about upstream/downstream functionality intersection points.
- Backlog prioritization and grooming
- Develop artifacts to illustrate process flows using tools such as Lucidchart and Visio
- Lead UAT planning and execution, including test cases, defect triage, and release readiness sign-off
- Define requirements for integrations and data flows between Salesforce and core finance systems (e.g., ERP/GL, billing, tax) to ensure accuracy, auditability, and timely downstream processing
- Understand and perform Agile sprints, standard processes, tool entry (Jira or similar), and execution,
Requirements
- ~5-7 years of experience as a Business Systems Analyst in Finance Systems, Business Systems, Billing Operations, or Order-to-Cash functions.
- Solid understanding of Lead-to-Cash processes, including: Opportunity, Quote, Contracts, Orders, Billing, Invoicing, Subscription and/or usage-based billing
- Strong analytical and problem-solving abilities with attention to detail
- Excellent communication, follow-up and collaboration skills
- Experience working in Agile/Scrum teams, including backlog refinement, prioritization, and sprint ceremonies
- Experience with usage-based or subscription billing platforms such as LogiSense, or similar platforms (e.g., Zuora, Aria) and Salesforce.com
- Experience supporting projects within Order-to-Cash or Finance Systems environments.
Benefits
- Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisfunctional specificationsbilling systemsinvoicing processesdata flowsAgile methodologyUAT planningbacklog prioritizationprocess documentationrequirements gathering
Soft Skills
analytical skillsproblem-solvingattention to detailcommunication skillscollaboration skillsfollow-up skillsleadershiporganizational skillsstakeholder engagementfacilitation