Accounting Manager

• Oversee the monthly revenue accounting close for the Capital Markets Lending Software and Solutions business.
• Review and analyze the monthly income statement and balance sheet for Lending Software and Solutions business.
• Ensure complex revenue arrangements are accurately recorded in accordance with guidance from the technical accounting team and underlying transactional activity.
• Review and approve balance sheet reconciliations and journal entries
• Ensure compliance with FIS accounting policies, procedures, and practices.
• Collaborate with FP&A on monthly results and assess the impact of accounting for customer transactions on forecasts.
• Work closely with internal and external auditors, as well as the SOX team.
• Support other activities as needed such as acquisition integration and system implementation and upgrades

Product Manager

• You will be responsible for high-level relationship management and service delivery for one or more assigned clients strategic to the Enterprise.
• Accounts are target clients having a major strategic impact on the long-term success of the Enterprise.
• Works with clients on new amendment engagement, including active management and communication with relevant parties: external counsel, capital markets, agency operations, buy-side investors, etc.
• Collaborate with delivery partners to continuously improve service levels and service quality.
• Interfaces with product management and development team to ensure product offerings remain competitive in the market; helps identify synergies across other product groups.
• Partners with sales on new prospects; facilitates product introduction and demonstrations.

Commercial Product Manager, Banking

• Define a cohesive product strategy across digital identity, onboarding, and fraud prevention
• Own build vs. buy vs. partner decisions across fraud and identity capabilities
• Design and deliver agent-based workflows that continuously evaluate identity risk and fraud signals
• Ensure every decision is transparent, explainable, and operationally actionable
• Enable continuous experimentation (A/B testing, model tuning, agent refinement)
• Own end-to-end product delivery—from concept through commercialization
• Serve as a key product partner to internal teams and external AI and fraud/identity partners

Senior Commercial Product Manager

DevOps Engineer

• Assist in building and maintaining CI/CD pipelines for a diverse environment including IBM iSeries/Mainframe and modern server-based initiatives.
• Help integrate mainframe workflows with modern DevOps toolchains such as Jenkins, GitHub Actions, and Azure DevOps.
• Support the consolidation of source control tools (moving from Rocket Aldon/Bitbucket toward GitHub) and assist in documenting these new standards.
• Execute and troubleshoot automated build and release scripts.
• Monitor pipeline performance and reliability, reporting bottlenecks or failures to the senior team.
• Maintain clear documentation for CI/CD solution designs, support requirements, and 'Steady State' operating procedures.
• Actively participate in training sessions and track your skill development progress as part of the DevOps transformation initiative.

CI/CD Engineer

• Site Reliability Engineer will play a critical role in driving innovation and growth for the Banking Solutions, Payments and Capital Markets business
• Owning the technical engagement and ultimate success around specific modernization projects
• Hands-on experience with AWS technologies and know-how around how applications and services are constructed using the AWS platform
• Design and maintain monitoring solutions for infrastructure, application performance, and user experience
• Implement automation tools to streamline tasks, scale infrastructure, and ensure seamless deployments
• Ensure application reliability, availability, and performance, minimizing downtime and optimizing response times
• Lead incident response, including identification, triage, resolution, and post-incident analysis
• Conduct capacity planning, performance tuning, and resource optimization
• Collaborate with security teams to implement best practices and ensure compliance
• Manage deployment pipelines and configuration management for consistent and reliable app deployments
• Develop and test disaster recovery plans and backup strategies
• Collaborate with development, QA, DevOps, and product teams to align on reliability goals and incident response processes
• Participate in on-call rotations and provide 24/7 support for critical incidents

Site Reliability Engineer – AWS

Operations

• Support end-to-end chargeback and dispute resolution processes, ensuring accurate and timely handling of transaction disputes
• Investigate complex cases, reduce financial risk, and maintain compliance with network and regulatory requirements
• Leverage data analysis and Excel-based reporting to monitor trends and improve operational performance
• Review, investigate, and resolve chargeback and dispute cases across card networks
• Analyze transaction data and supporting documentation to determine resolution outcomes
• Ensure compliance with card network rules and regulatory dispute processing requirements
• Manage multiple work queues and prioritize tasks to meet service level agreements
• Use Microsoft Excel to track volumes, analyze trends, and support reporting needs
• Identify root causes of disputes and recommend process improvements
• Collaborate with internal teams, financial institutions, and merchants to resolve issues
• Escalate complex or high-risk cases and follow through to resolution
• Maintain accurate documentation and update systems with detailed case notes
• Meet performance metrics for quality, accuracy, productivity, and timeliness

Associate III, Chargeback Operations

Account Executive

• Build a book of business through constant proactive prospecting, which result in meeting/exceeding annual quota targets through sales to new and existing customers alike
• Leverage research skills, intra-company contacts, market data to qualify prospects and develop a calibrated target client list
• Utilize strong lead generation capabilities to successfully penetrate client at all levels of organization through and including C-suite
• Identify different buyer motivations across various client bases and levels in order to expand potential revenue drivers
• Incorporate customer perspective, drivers, product/service relevancy to deliver persuasive client presentations
• Demonstrate customer advocacy by emphasizing those features/benefits of relevant FIS software, service offerings which meet specific customer’ needs
• Exhibit excellent verbal, written, presentation and negotiation skills in order to perform as a world class customer advocate
• Utilize of the FIS CRM system to manage customer interactions, reporting of sales stages and accuracy on pipeline forecasting is also required for this role.
• Continually acquire deeper technology and industry knowledge
• Deliver product presentations, answers prospect questions and is knowledgeable about prospect business needs
• Leverage product, industry, and business process knowledge to formulate business solutions that serve prospect business needs.
• Maintain a network of contacts keeping product knowledge current
• Constantly build and maintain an accurate pipeline & deal forecast
• Significant Travel is required up to 50-75% when permitted

Sales Executive, Commercial Lending

Technical Writer

• Support a small team of writers who produce a complete documentation set for multiple state clients and applications; evaluate work and assign tasks
• Determine documentation updates by reviewing requirements/design inputs and confirming scope with product, development, test, and project management teams
• Produce clear client-facing deliverables, including system documents, user manuals, report/interface specifications, job aids and training/communications artifacts
• Lead and facilitate review meetings with state clients and internal subject matter experts; drive timely feedback and incorporate revisions to maintain accuracy
• Mentor and coach writers; provide editorial feedback, quality checks and guidance on tools and processes
• Manage documentation repository; maintain version control and archival copies of approved documents
• Define and enforce documentation standards, templates, and style guidelines; set team policies and lead continuous improvement efforts

Technical Writer Lead

Account Manager

• Manage a defined portfolio of high‑value or complex clients as the primary Client Success Manager
• Drive adoption, measurable value realization, retention, and expansion within owned accounts
• Serve as an escalation point for critical client risks and relationship challenges
• Build trusted relationships with senior client stakeholders and act as a strategic advisor
• Develop and execute joint success plans with milestones and KPIs aligned to client business outcomes
• Lead, coach, mentor, and performance‑manage a team of Client Success Managers
• Set clear expectations, objectives, and success plans aligned to Client Success strategy
• Conduct regular one‑to‑ones, deal reviews, and client health deep dives
• Build team capability across onboarding, adoption, risk management, renewals, and expansion motions
• Monitor portfolio health, retention, NPS, and adoption metrics
• Proactively analyze client health and usage data to identify risk and drive corrective action plans
• Ensure consistent use of CRM tools, playbooks, and engagement standards

Account Manager Lead, Client Success

• Oversee day-to-day operations for infrastructure, application support, database support, and cloud platforms, ensuring high availability, performance, and reliability
• Manage and optimize cloud infrastructure (Azure) and private cloud environments, aligning with organizational needs
• Implement and maintain operational procedures, KPIs, SLAs, and governance for ITSM processes across Incident, Request, and Change Management
• Monitor system performance and proactively address disruptions, capacity issues, bottlenecks, or reliability concerns
• Coordinate with internal teams to ensure smooth integration between applications, databases, and cloud services
• Lead a cross-functional team covering operations engineers, technical support specialists, and DBAs
• Provide coaching, mentoring, skill development, and performance management
• Ensure the team maintains depth and breadth of skills to support current and emerging technologies
• Drive implementation of best practices for Azure cloud operations, including monitoring, configuration, scaling, and cost optimization
• Oversee automation initiatives using Terraform/TFE, Harness, Jenkins, and related pipeline tools
• Serve as the point of escalation for critical technical issues, ensuring prompt resolution through coordination across teams
• Ensure service tickets and incidents are handled within expected timelines and quality standards
• Oversee MSSQL database operations including performance tuning, maintenance, backup/restore, incident resolution, and monitoring
• Ensure cloud and on-prem systems comply with corporate security policies, data protection policies, and industry regulations
• Manage relationships with cloud service providers, tool vendors, and support partners.

Site Reliability Engineer – Infrastructure

Engineer

• Lead non-functional quality strategy across performance, scalability, resilience, and availability.
• Design and execute performance, load, stress, and endurance testing for critical applications.
• Analyze system behavior using monitoring and observability tools to identify bottlenecks.
• Partner with engineering and architecture teams to embed quality early in the SDLC.
• Drive performance optimization across Java applications, databases, and middleware.
• Establish CI-driven quality gates using automated unit, integration, and non-functional tests.
• Validate application behavior across application servers and containerized environments.
• Troubleshoot complex production issues and lead root-cause analysis.
• Mentor engineers on non-functional testing practices and quality engineering standards.

Lead Non-Functional Engineer, Quality

• Performs analysis of the business goals, objectives and needs of the general business environment
• Performs research and analysis to support business operations and presents findings to manager
• Delivering working product increments to clients, on time, on budget and according to best quality standards
• Working with product management, stakeholders, peers and teams to define and prioritize the product backlog
• Engaging in scrum rituals and ceremonies
• Driving improvements in solution design, analysis and testing activities
• Plans and designs business processes and make recommendations
• Utilizes systems and data to resolve business issues
• Identifies and implements best practices
• Calculates/estimates costs and benefits of alternative actions or solutions
• Analyzes and documents business processes and metrics and identifies improvement opportunities
• May train internal employees on changes to business practices
• Formulates and defines system scope and objectives through research
• Devises or modifies procedures to solve complex problems
• Includes analysis of business and user needs, documentation of requirements
• Influences business partners and service providers regarding priorities

Product Manager II, Technical

• Working with the wider sales team to generate conversations with prospective buyers to sell FIS products and services
• Identifying new prospects, leads and opportunities
• Maintaining the integrity of the internal CRM database
• Responding to leads generated by the FIS marketing team
• Developing and leading sales driven campaigns and collateral

Sales Executive, Trading

Software Engineer

• Design, code, test, implement, maintain and support applications software that is delivered on time and within budget.
• Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.
• Provides application software development services or technical support typically in a defined project.
• Develops program logic for new applications or analyzes and modifies logic in existing applications.
• Codes, tests, debugs, documents, implements and maintains software applications.

Connex Developer, Base24 Developer – Sr Lead

• Identifying new prospects and revenue opportunities in the Treasury business function within buy and sell side financial institutions in the United States and Canada.
• Building a sales pipeline of qualified prospects.
• Demonstrates product knowledge including various treasury and payments solutions, markets and competitive intelligence.
• Identifying new prospects, leads and opportunities Maintaining the integrity of the internal CRM database
• Responding to leads generated by the FIS marketing team
• Developing and leading sales driven campaigns and collateral
• Meets sales goals and objectives.