Associate III, Chargeback Operations

FIS

Chargeback Operations Associate supporting transaction dispute resolution at FIS. Investigating cases, ensuring compliance, and collaborating with teams in a fintech environment.

Posted 6/9/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Support end-to-end chargeback and dispute resolution processes, ensuring accurate and timely handling of transaction disputes
Investigate complex cases, reduce financial risk, and maintain compliance with network and regulatory requirements
Leverage data analysis and Excel-based reporting to monitor trends and improve operational performance
Review, investigate, and resolve chargeback and dispute cases across card networks
Analyze transaction data and supporting documentation to determine resolution outcomes
Ensure compliance with card network rules and regulatory dispute processing requirements
Manage multiple work queues and prioritize tasks to meet service level agreements
Use Microsoft Excel to track volumes, analyze trends, and support reporting needs
Identify root causes of disputes and recommend process improvements
Collaborate with internal teams, financial institutions, and merchants to resolve issues
Escalate complex or high-risk cases and follow through to resolution
Maintain accurate documentation and update systems with detailed case notes
Meet performance metrics for quality, accuracy, productivity, and timeliness

Requirements

What you’ll need

Experience in chargeback, dispute processing, fraud operations, or financial services
Strong proficiency in Microsoft Excel, including data analysis, reporting, and reconciliation
Analytical skills with ability to interpret transactional and case-related data
Knowledge of card network rules and dispute resolution processes
Strong attention to detail and ability to manage high-volume workloads
Effective written and verbal communication skills
Ability to work independently and make decisions using established guidelines
Proficiency with Microsoft Office and business systems
Experience handling escalated or complex chargeback cases (preferred)
Advanced Excel skills such as pivot tables, formulas, and data visualization (preferred)
Background in payments, banking, or card operations (preferred)
Experience with case management or dispute processing systems (preferred)
Continuous improvement or process optimization experience (preferred)

Benefits

Comp & perks

Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

chargeback processingdispute resolutiondata analysisreportingreconciliationanalytical skillsattention to detailprocess improvementcase managementfinancial risk management

Soft Skills

effective communicationindependent decision-makingtime managementcollaborationproblem-solvingprioritizationadaptabilityattention to detailorganizational skillscustomer service