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Site Reliability Engineer – Infrastructure
FISOperations & Support Lead overseeing technical operations and cloud platform support for fintech. Leading a team in delivering high-performing services across Azure and Windows Private Cloud.
Tech Stack
Tools & technologiesAzureCloudITSMJenkinsTerraform
About the role
Key responsibilities & impact- Oversee day-to-day operations for infrastructure, application support, database support, and cloud platforms, ensuring high availability, performance, and reliability
- Manage and optimize cloud infrastructure (Azure) and private cloud environments, aligning with organizational needs
- Implement and maintain operational procedures, KPIs, SLAs, and governance for ITSM processes across Incident, Request, and Change Management
- Monitor system performance and proactively address disruptions, capacity issues, bottlenecks, or reliability concerns
- Coordinate with internal teams to ensure smooth integration between applications, databases, and cloud services
- Lead a cross-functional team covering operations engineers, technical support specialists, and DBAs
- Provide coaching, mentoring, skill development, and performance management
- Ensure the team maintains depth and breadth of skills to support current and emerging technologies
- Drive implementation of best practices for Azure cloud operations, including monitoring, configuration, scaling, and cost optimization
- Oversee automation initiatives using Terraform/TFE, Harness, Jenkins, and related pipeline tools
- Serve as the point of escalation for critical technical issues, ensuring prompt resolution through coordination across teams
- Ensure service tickets and incidents are handled within expected timelines and quality standards
- Oversee MSSQL database operations including performance tuning, maintenance, backup/restore, incident resolution, and monitoring
- Ensure cloud and on-prem systems comply with corporate security policies, data protection policies, and industry regulations
- Manage relationships with cloud service providers, tool vendors, and support partners.
Requirements
What you’ll need- 5+ yrs strong hands-on experience and understanding of Azure Public Cloud operations
- Experience managing Windows Private Cloud or virtualized infrastructure
- Proficiency with MSSQL environments, database administration fundamentals, and troubleshooting
- Experience with CI/CD and automation tools such as Jenkins, Harness, Terraform/TFE
- Knowledge of networking, security models, monitoring systems, and high-availability architectures
- Proven experience managing technical operations or cloud operations teams
- Strong understanding of ITIL processes (Incident, Problem, Change, Release)
- Ability to manage multiple priorities, crisis situations, and operational escalations
- Excellent communication, stakeholder management, and decision-making abilities
- Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience)
- Certifications in SRE, DevOps, Azure or Cloud technologies.
Benefits
Comp & perks- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AzureMSSQLTerraformJenkinsHarnessCI/CDdatabase administrationmonitoring systemshigh-availability architecturesITIL
Soft Skills
communicationstakeholder managementdecision-makingcoachingmentoringperformance managementcrisis managementprioritizationteam leadershipskill development
Certifications
SREDevOpsAzureCloud technologies