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About the role
Key responsibilities & impact- Support a small team of writers who produce a complete documentation set for multiple state clients and applications; evaluate work and assign tasks
- Determine documentation updates by reviewing requirements/design inputs and confirming scope with product, development, test, and project management teams
- Produce clear client-facing deliverables, including system documents, user manuals, report/interface specifications, job aids and training/communications artifacts
- Lead and facilitate review meetings with state clients and internal subject matter experts; drive timely feedback and incorporate revisions to maintain accuracy
- Mentor and coach writers; provide editorial feedback, quality checks and guidance on tools and processes
- Manage documentation repository; maintain version control and archival copies of approved documents
- Define and enforce documentation standards, templates, and style guidelines; set team policies and lead continuous improvement efforts
Requirements
What you’ll need- 7+ years of experience in technical writing in a software development environment
- Proven ability to multi-task across multiple projects, meet deadlines, and build effective working relationships with diverse colleagues, clients and stakeholders
- Demonstrated ability to work independently and take full ownership of content quality, timelines, approvals, and deliverables
- Tenacity when obtaining answers from SMEs and source systems; ability to ask relevant follow-up questions and persist until information is complete and verified
- Probing curiosity and a desire to learn product behavior, client/business context and end-to-end processes (including EBT domain content)
- Strong writing and editing skills with attention to detail and a focus on usability for target audiences
- Proficiency with documentation and collaboration tools, including Microsoft Word (strong skills), Excel, PowerPoint, SharePoint/Teams, and Jira
- Experience using screen capture/editing tools (e.g., Snagit) and working with graphics/visuals for user documentation
- Bachelor’s degree or the equivalent combination of education, training, and work
Benefits
Comp & perks- Flexible and creative work environment
- Diverse and collaborative atmosphere
- Professional and personal development resources
- Opportunities to volunteer and support charities
- Competitive salary and benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingdocumentation standardseditingversion controluser manualsreport specificationstraining artifactscontent qualityproject management
Soft Skills
multi-taskingrelationship buildingindependencetenacitycuriosityattention to detailusability focusmentoringfacilitation