Ethos

Sales

• Lead day-to-day field sales activity for hospice community liaisons across the assigned New Mexico markets.
• Coach, train and support sales staff around target accounts, referral activity, account management and census growth.
• Track sales activity, visit frequency, referral trends and key performance metrics.
• Partner with operations and regional sales leadership on sales strategy, market execution and program growth.
• Assist with recruiting, onboarding and developing new or growth-related liaison / sales positions.
• Monitor market trends, competition and referral-source opportunities.

Hospice Area Sales Manager

• Develop and maintain referral relationships.
• Work closely with physicians, hospitals, discharge planners, case managers, skilled nursing facilities, social workers, community partners, patients, and families.
• Increase awareness of hospice services.
• Support appropriate hospice referrals.
• Build relationships and trust with referral partners across the healthcare community.
• Help patients and families better understand the value of hospice care.

Senior Hospice Sales Executive

• Develop, expand and maintain strong referral-source relationships across the assigned market
• Represent hospice services professionally with referral partners, patients, families and community partners
• Identify new referral opportunities and strengthen existing accounts through consistent outside sales activity
• Work closely with internal clinical and operations teams to support appropriate referrals and smooth transitions into care

Underwriter

• Direct the deployment of automated underwriting solutions and establish strategic objectives.
• Leverage low/no-code platforms to deliver continuous improvements to underwriting rules, owning the full delivery cycle from definition through testing and delivery.
• Engage Engineering to develop new capabilities and translate underwriting methodologies into scalable platform capabilities.
• Maintain accountability for auto-decisioning rates and the qualitative performance of algorithmic results.
• Oversee rule governance, including design, documentation, preservation standards, testing protocols, and quality-audit feedback loops.
• Build high-trust partnerships with carrier counterparts, negotiate balance points, and influence secure automation integration into carrier programs.
• Mentor and develop second-line leadership.

VP of Underwriting Automation

Product Analyst

• Identify high-leverage questions, build analytical frameworks, and provide recommendations that influence product and leadership decisions
• Develop a deep understanding of customer behavior, conversion, retention, and growth opportunities
• Own experiment strategy across product areas, including design, guardrails, interpretation, and cross-experiment analysis
• Validate, sharpen, and improve AI-generated analyses and train AI systems over time
• Connect insights across product areas, experiments, and data sources to identify patterns and strategic opportunities
• Set standards for combining AI with analytical rigor and establish improved team practices
• Partner with product, design, engineering, and executive leadership to shape strategy across high-impact product lines

Principal Product Analyst

Insurance

• Drive continuous improvement across insurance operations using data and customer insights
• Lead operational reviews, audit preparedness, and quality initiatives
• Build and optimize dashboards, tracking tools, and controls
• Integrate stakeholder feedback into process enhancements and issue-resolution frameworks
• Partner with CX, Engineering, Product, Compliance, and carrier partners
• Triage product bugs, identify root causes, and align technical remediations with operational workflows
• Define operational feature goals, shape roadmap priorities, and validate launches through QA, testing, and rollout planning
• Log, prioritize, and oversee operational incidents, including mitigation plans and long-term fixes
• Manage and mentor operations specialists and supervisors
• Provide strategic oversight for issue detection, process design, and regulatory alignment initiatives
• Lead knowledge sharing, documentation updates, and internal enablement
• Oversee internal audit controls, fraud and payment validations, and compliance-sensitive processes
• Collaborate with legal, compliance, and carrier relations to maintain audit readiness
• Own reports and dashboards presenting operational performance and audit readiness to senior leadership and external stakeholders

Senior Manager, Insurance Customer Operations

Inside Sales

• Own the entire sales funnel and revenue targets for a newly created sales team as a hands-on player-coach who actively sells, coaches, and drives weekly execution
• Build and scale a high-performing team of licensed sales and operations professionals
• Establish coaching rhythms, performance metrics, and effective playbooks to improve close rates
• Manage licensing, suitability, rollovers, and commissions operations
• Influence product and portfolio strategy using customer insight and unit economics
• Translate findings into requirements for education, quoting, e-app, and servicing
• Shape go-to-market strategy with Marketing and improve the connection between lead quality, scripts, and funnel changes
• Design and implement scalable processes from application through policy administration
• Establish and manage KPIs to foster data-driven performance and accountability across sales and operations

Inside Sales Manager

Business Development Rep

• Generate and cultivate referral relationships driving admissions into detox, RTC, and IOP programs
• Identify, develop, and maintain referral relationships across hospitals, emergency departments, therapists, physicians, EAPs, courts, probation officers, sober living homes, behavioral health providers, and community organizations
• Conduct regular in-person and virtual outreach visits to build and sustain referral pipelines
• Represent the facility at conferences, community events, health fairs, and professional association meetings
• Partner with the Admissions/Intake team to ensure smooth and timely referral handoffs
• Track outreach activity, referral sources, and admissions outcomes in the CRM
• Meet or exceed monthly and quarterly referral and admissions targets
• Monitor competitor programs and local market trends and report insights to leadership
• Collaborate with clinical and marketing teams on educational materials, presentations, and lunch-and-learns
• Respond to inbound referral inquiries and provide information on levels of care, admissions criteria, and insurance verification
• Maintain compliance with HIPAA, 42 CFR Part 2, and applicable regulations
• Participate in an after-hours on-call rotation as needed

Business Development Representative

Art Director

• Lead design for Ethos’s core conversion funnel, including landing experiences, application flows, underwriting, checkout, onboarding, and policy management
• Lead, mentor, and grow a team of product designers
• Collaborate with Product, Engineering, Research, Marketing, and Brand to deliver cohesive user experiences aligned with conversion and retention outcomes
• Improve design systems and craft, accessibility, decision-making discipline, experimentation, storytelling, and use of research and data
• Partner with Performance Creative and Brand to create a consistent user journey across growth and product surfaces
• Build an environment of excellence and growth for team members
• Define how Ethos helps people navigate complex life insurance decisions with confidence, clarity, and care
• Champion intentional, intuitive, engaging design, strategic experimentation, compelling storytelling, and measurable business impact

Director of Product Design

Account Executive

• Promote Hospice or Home Health unique programs and services
• Establish, develop, and maintain relationships with physicians, hospitals, nursing facilities, and other community partners
• Build relationships with referral sources that refer or may refer patients to hospice
• Represent hospice and home health services through sales and marketing activities

Senior Hospice/Home Sales Executive

• Develop, expand and maintain strong referral-source relationships across the assigned market.
• Represent hospice services professionally with referral partners, patients, families and community partners.
• Identify new referral opportunities and strengthen existing accounts through consistent outside sales activity.
• Work closely with internal clinical and operations teams to support appropriate referrals and smooth transitions into care.