Ethos

Video Editor

• Edit raw footage into polished DR videos with engaging cuts, transitions, graphics, captions, and sound design.
• Adapt and optimize edits for different platforms (TikTok, Instagram Reels, YouTube Shorts, etc.), ensuring videos are formatted, captioned, and styled appropriately.
• Make quick edits to existing tv content.
• Edit and bring Youtube concepts to life leveraging b-roll and other content from an internal library.
• Stay up to date on video trends, editing styles, and content formats to help guide fresh creative ideas.
• Collaborate to brainstorm and pitch ideas for short-form video content using UGC, influencer material, and stock assets that are optimized for conversion focused channels.
• Have motion graphic and animation experience.
• Work cross functionally with paid social strategists, influencer managers and other stakeholders to get performance insights and align on messaging, tone, and creative direction.
• Elevate and evolve Ethos influencer allowlisting and UGC videos helping to achieve ROAs goals.
• Design a high volume of video edits working directly against a brief or concepting and designing net-new creatives. In some cases you must be able to storyboard and clearly present ideas before moving into production.
• Ideal candidate would have interest in art direction and identifying and pitching ideas that create business or user value.
• Must have an understanding of best practices for video creative across the paid social landscape and know how to work within brand guidelines.
• Have an understanding of paid social metrics and be able to apply data based learnings to their work.

Product Marketing

• Lead cross-functional product launches and partner-centric initiatives, driving awareness, adoption, and measurable outcomes through strategic campaigns.
• Develop and execute end-to-end GTM strategies for new products, features, and partnerships. Design and own account-based marketing (ABM) programs, creating targeted plays for specific high-value agencies and account clusters.
• Act as a deep strategic partner to Sales teams to support new account acquisition and the growth of existing accounts. You will participate in key partner meetings to understand 'field reality' and translate those insights into high-impact programs and sales collateral.
• Conduct competitive and market analysis to uncover customer needs, market trends, and opportunities to inform product development and marketing strategies.
• Maintain a strong operational and follow-through bias, managing many moving parts across various agencies and cross-functional teams (Sales, Marketing, Ops, Product) without dropping details.
• Establish the company as a leader in the insurtech space through storytelling, webinars, and enterprise-focused content.
• Deeply understand the needs, motivations, and challenges of our customers. You’ll put the audience at the center of the team’s decisions and craft compelling, differentiated messaging and value propositions that resonate with and are informed by our target audience.

Product Marketing Manager

Manager

• Lead the QA and Training teams, setting strategy, driving execution, and supporting the professional growth of team members
• Own and evolve the complaints management process—including intake, resolution workflows, root cause analysis, reporting, and compliance alignment
• Design, develop, and deliver comprehensive training programs for new hires and ongoing professional development of support representatives
• Build on established quality assurance processes and procedures to ensure a consistent and high-quality support experience
• Monitor support interactions to identify trends, gaps, and opportunities for improvement across teams and channels
• Work cross-functionally with CX leadership, Product, Compliance, and other partners to ensure the support organization is ready to respond to business or product changes
• Demonstrate a continuous improvement mindset by leveraging complaints, quality assurance data, and training feedback to drive enhancements in customer experience and outcomes
• Identify and implement AI-driven solutions to scale support quality and efficiency
• Provide internal stakeholders with clear visibility into support quality metrics, complaint trends, and training effectiveness through consistent reporting and actionable insights

Manager, CX Quality

Engineering Manager

• Set vision and strategy for carrier distributed products
• Define the roadmap across distribution experiences
• Drive prioritization across reusable roadmap investments
• Create a multi-tenant and configurable product foundation
• Establish release, migration, and backward compatibility practices
• Define the operational model
• Lead discovery across carrier distribution leaders
• Build feedback loops to continuously improve outcomes
• Create a repeatable carrier onboarding playbook
• Partner with Implementation and Customer Success

VP of Engineering – Carrier Distributed Products

• Set vision and strategy for carrier distributed products, including packaging, modularity, configuration, and long term platform bets
• Define the roadmap across distribution experiences, underwriting and requirements, servicing and case management, data and reporting, and admin tooling
• Drive prioritization across reusable roadmap investments and carrier driven needs
• Create a multi tenant and configurable product foundation: entitlements, feature flags, templates, configuration schemas, and safe customization patterns
• Establish release, migration, and backward compatibility practices so carriers can adopt improvements without disruption
• Define the operational model: support readiness, incident management interfaces, runbooks, and carrier facing SLAs
• Lead discovery across carrier distribution leaders, operations, compliance, and technology teams to understand channel realities: independent agents, call centers, D2C, worksite, and embedded flows
• Translate needs into product capabilities such as quoting and eligibility flows, pre fill, underwriting journeys, application UX, drop off recovery, agent tooling, and conversion optimization
• Build feedback loops to continuously improve outcomes after launch
• Create a repeatable carrier onboarding playbook: implementation phases, launch criteria, cutover plans, training, and documentation
• Define carrier facing environments and tooling: sandboxes, test data, certification, monitoring access, and audit reporting
• Partner with Implementation and Customer Success to reduce time to value and cost to serve
• Manage and develop product managers and product leaders as the team scales
• Set product operating rhythms: roadmap reviews, launch readiness, discovery standards, and decision forums
• Communicate clearly to executives: tradeoffs, investment needs, timelines, and business impact

Engineering Director – Carrier Distributed Products

Systems Engineer

• Establish the vision, principles, and roadmap for Ethos’ design system
• Audit the current system and identify opportunities for standardization
• Define a scalable token strategy and approach to theming across products
• Design, build, and maintain Figma libraries
• Create high-quality component specifications
• Ensure the system supports narrative and conversion-driven experiences
• Partner with Design System / Front-End engineers
• Align on workflows that keep design and code in sync
• Build documentation and coach partner teams
• Define success metrics and track meaningful signals

Staff Design Systems Designer

AI Engineer

• Production RAG: indexing, retrieval, hybrid search, reranking, query rewriting, grounding, citations
• Context Graph: entity resolution + linking + provenance; graph + vector retrieval; supports multi-hop context
• LLM orchestration: tool/function calling, structured outputs, routing across model tiers, failure modes
• GPU/inference cost optimization: batching, caching/KV reuse, quantization, autoscaling; optimize $/session + latency
• Safety + compliance: PII/PHI handling, redaction, audit logs, deterministic replay, hallucination mitigation
• LLMOps: eval harness (golden sets, regression, adversarial), monitoring for quality/cost/drift
• Design/ship the end-to-end pipeline: retrieve → assemble context → generate → cite → log/monitor
• Improve quality and trust via evaluation, feedback loops, and clear evidence-backed outputs
• Partner with product, security, and domain teams; write crisp design docs; raise engineering bar
• Ship RAG v1 with citations + measurable quality metrics
• Deliver Context Graph v1 that improves retrieval on real copilot tasks
• Reduce cost/latency with a concrete inference optimization plan shipped to prod.

Director

Product Director, Carrier Distributed Products

Financial Planning and Analysis

• Own financial planning and forecasting for the DTC business
• Drive efforts to better serve new customer segments, launch new insurance products, and/or partnerships offerings
• Apply business judgment and financial insights to drive decision making
• Improve the speed and efficiency of our growth
• Apply a data-driven analytical approach to influence decision making
• Develop and monitor critical financial performance metrics