Senior Manager, Insurance Customer Operations

Ethos

Senior manager leading policyholder operations, technical issue resolution, and audit readiness at life insurance technology company Ethos. Managing teams and cross-functional process improvements.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $110,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving continuous improvement in insurance operations through data analysis and stakeholder collaboration, while ensuring compliance and audit readiness. Proven ability to lead teams, manage complex initiatives, and optimize operational processes.

Highest-signal resume keywords

Insurance Operations ManagementCross-Functional CollaborationData Analysis and Insights PresentationProject ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLTableauPolicy AdministrationQuality AssuranceOperational Incident Management

Soft Skills

CommunicationOrganizational SkillsLeadershipAnalytical Fluency

Tools & Technologies

JiraSalesforceAdmin PortalsQA Systems

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in OperationsBachelor's Degree in Risk Management

Industry Keywords

Life Insurance OperationsAudit PreparednessFraud ValidationCompliance-Sensitive Processes

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Drive continuous improvement across insurance operations using data and customer insights
Lead operational reviews, audit preparedness, and quality initiatives
Build and optimize dashboards, tracking tools, and controls
Integrate stakeholder feedback into process enhancements and issue-resolution frameworks
Partner with CX, Engineering, Product, Compliance, and carrier partners
Triage product bugs, identify root causes, and align technical remediations with operational workflows
Define operational feature goals, shape roadmap priorities, and validate launches through QA, testing, and rollout planning
Log, prioritize, and oversee operational incidents, including mitigation plans and long-term fixes
Manage and mentor operations specialists and supervisors
Provide strategic oversight for issue detection, process design, and regulatory alignment initiatives
Lead knowledge sharing, documentation updates, and internal enablement
Oversee internal audit controls, fraud and payment validations, and compliance-sensitive processes
Collaborate with legal, compliance, and carrier relations to maintain audit readiness
Own reports and dashboards presenting operational performance and audit readiness to senior leadership and external stakeholders

Requirements

What you’ll need

5+ years in insurance operations or CX
At least 2+ years in a leadership role driving complex initiatives in regulated industries
Demonstrated cross-functional collaboration with product, engineering, compliance, and customer support teams
Deep understanding of life insurance operations, including policy administration, QA, and regulatory compliance
Analytical fluency and ability to drive data-informed decisions and present insights to senior stakeholders
Experience with SQL, Tableau, or similar tools is a plus
Hands-on experience with Jira, Salesforce, admin portals, and QA systems
Strong project management, communication, and organizational skills
Ability to lead initiatives from discovery through execution
Proven ability to lead teams through ambiguity and drive alignment across business functions
Bachelor's degree in business, operations, risk management, or a related field
Advanced degree is a plus

Benefits

Comp & perks

Base salary of $110,000-$130,000
US benefits; further details provided on Ethos careers page
Equal opportunity workplace
Diverse, inclusive, and authentic workplace commitment