ESA - Electronic Security Association

Account Manager

• Identify, develop, and cultivate new business opportunities, maximizing ADI presence and market share in designated accounts and territory
• Maintain and grow existing key customer relationships
• Define and execute sales and growth strategy aligned with critical sales business objectives
• Engage Datacom vendors to develop a regional go-to-market strategy
• Prepare and conduct presentations on ADI's Datacom products and services
• Manage all aspects of engagements with existing and new Datacom customers
• Act as an escalation point and advocate for critical customer issues, ensuring customer satisfaction and client retention
• Support the regional sales team as Datacom subject matter expert
• Demonstrate market and competitive knowledge
• Drive continuous improvement and lead change in the sales organization
• Plan, report, manage customers and accounts, optimize sales processes, design sales jobs, adhere to sales programs, and achieve management-set revenue goals

Senior Account Manager, Datacom

Analyst

• Assist with daily global cash positioning and reporting
• Support cash flow forecasting by gathering inputs, analyzing variances, and ensuring accuracy
• Monitor liquidity levels and optimize global liquidity structures, including cash concentration, pooling arrangements, and regional funding
• Execute intercompany funding activities and cash transfers
• Maintain bank account structures, documentation, signatories, and account administration
• Support cash concentration, pooling, and movement of funds across entities
• Serve as a treasury contact for designated banking partners and support evaluation of banking services, pricing, and operational performance
• Support treasury systems and banking platforms, including TMS and e-banking portals
• Ensure data accuracy, system integrity, and adherence to access controls
• Assist with system enhancements, implementations, and process documentation
• Execute and monitor wires, ACH, and intercompany settlements in accordance with policies
• Maintain treasury policies and procedures documentation
• Support SOX controls, audit requests, and internal compliance requirements
• Identify opportunities to strengthen controls and mitigate operational risk
• Support intercompany loan activity, interest calculations, and reconciliations
• Partner with Accounting and Tax to ensure proper recording and compliance
• Assist initiatives improving cash visibility and working capital efficiency
• Prepare treasury reporting, dashboards, and analysis for management
• Analyze trends in cash flow, banking activity, and liquidity metrics
• Support ad hoc analysis and strategic initiatives
• Identify opportunities to streamline processes and improve efficiency
• Support automation and standardization across treasury operations
• Contribute to scalable processes in a public company environment
• Assist treasury-related projects, including banking integrations, account rationalization, treasury technology enhancements, and process transformation initiatives

Senior Advanced Treasury Analyst

Support Engineer

• Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs
• Provide basic support for 80+ third-party brands with limited or no formal training
• Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions
• Manage and resolve complex technical issues across audio/video distribution, home theater, commercial audio, TVs and displays, digital signage, music streaming, surveillance and security, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and related technologies
• Aid in creating and maintaining technical documentation, troubleshooting guides, configuration procedures, and knowledge base articles
• Process product returns while adhering to technical verification protocols
• Participate in beta testing of new products and solutions and provide actionable feedback to product teams
• Contribute to team training initiatives by sharing insights and techniques

Technical Support Specialist I – Control 4

• Provide intermediate technical support for installation, configuration, troubleshooting, and return processing
• Serve as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1)
• Document customer and partner interactions, troubleshooting steps, and outcomes in internal systems
• Solve network challenges involving addressing, routing, switching, subnetting, multicast networking, VLANs, firewalls, wireless, and WAN technologies
• Use tools such as ping, traceroute, and show commands
• Identify problems in Layer 2 and Layer 3 of the OSI model
• Process product returns while following technical verification protocols
• Provide technical inquiries, installation guidance, troubleshooting, configuration support, and service support for network installations and ADI’s broad product portfolio

Technical Support Specialist I – Network

Customer Support

• Provide every customer with world-class customer service
• Respond to customer inquiries via incoming phone calls
• Assist customers with account inquiries, placement of orders, returns, quotes, etc.
• Exhibit understanding of ADI products, systems, and procedures
• Listen attentively to customer needs and concerns
• Accurately input customer data and leave detailed notes
• Utilize resources and multi-task through them as needed
• Meet monthly KPIs identified by the organization
• Meet required schedule adherence guidelines
• Report to the Central Sales Group Customer Care Supervisor

Customer Service Associate

Procurement

• Assist the Category Manager in driving category strategy, product roadmap, strategic supplier relationships, growth, and profitability
• Support development and execution of product mix and pricing models
• Help manage supplier relationships
• Implement marketing communications that drive category performance
• Initiate ERP changes for stocking profile, product lifecycle, and cost pricing
• Ensure necessary inventory actions to remove obsolete stock
• Research competitive product offerings, market pricing, and industry technology trends
• Initiate stock balancing requests for inactive, obsolete, and surplus products
• Execute inventory liquidation strategies for related categories
• Generate sales, promotional effectiveness, inventory effectiveness, and gross margin reporting
• Liaise with sales to understand market trends and customer needs
• Perform administrative duties and ad hoc requests

Associate Category Manager – Dutch/Flemish Speaker

• Own and deliver the Exclusive Brands category strategy, including growth plans, product roadmaps, and promotional programs to achieve budget objectives
• Lead end-to-end stakeholder management for Exclusive Brands, including product development, sourcing, pricing, and go-to-market activity
• Grow Exclusive Brands profitably in line with gross margin targets while managing working capital and IOS
• Communicate Exclusive Brand priorities, opportunities, performance, and risks to the ADI EMEA leadership team
• Partner with Marketing, Sales, Merchandising, and Supply Chain teams to drive awareness, adoption, and sell-through
• Develop and execute product mix, inventory, and pricing strategies based on data, market insight, and customer buying behaviour
• Act as the product and category SME for Exclusive Brands, supporting initiatives including ERP and system enhancements
• Ensure products meet legal, safety, and regulatory standards
• Manage products through their full lifecycle, including launch, review, reformulation, delisting, or replacement
• Lead post-launch reviews and customer insight analysis for continuous improvement
• Support sustainability initiatives, including packaging reduction and responsible sourcing

Associate Category Manager – Exclusive Brands

• Support the configuration of Oracle HCM modules based on defined specifications and guidance.
• Perform routine maintenance of core system tables and HR data to ensure accuracy and integrity.
• Assist in the troubleshooting of basic system errors and escalate more complex issues to senior team members for resolution.
• Gather and document initial user requirements for minor system enhancements or modifications.
• Participate in testing activities for system upgrades and new functionalities, following established test plans.
• Provide basic support and guidance to end-users on HRIS functionalities.
• Contribute to the documentation efforts for HRIS processes and system configurations.

HRIS Analyst

• Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
• Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
• Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and NiCE.
• Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
• Review daily priorities and take appropriate action to ensure results are achieved

Technical Support Manager

Outside Sales

• Manage, coach, and develop a high performing team of Outside Sales Reps, each owning territories within assigned geographic region.
• Set, execute, and report on strategic selling direction, utilizing a data-driven decision-making approach.
• Lead the execution of ongoing customer relationship management across Outside Sales Rep team, including customer meetings, customer trainings, and business reviews.
• Steward company sales goals related to new product introduction to enhance market share and potential customer conversion.
• Maintain a culture of accountability related to system updates and team reporting efforts to business.
• Maintain ownership of ongoing team T&E budget related to annual territory spend.
• Hire and retain top talent to effectively drive market share growth and achieve desired territory results.
• Identify gaps in Sales team performance, providing mentorship to improve areas of opportunity, as needed.