Technical Support Manager

ESA - Electronic Security Association

Technical Support Manager at ADI Centre of Excellence driving customer satisfaction and team success in technical support for Fire & Security products.

Posted 7/14/2026full-timeBruges • 🇧🇪 BelgiumMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing teams to deliver exceptional pre and post sales support, with a focus on service excellence and customer issue resolution. Proficient in utilizing tools like Salesforce and NiCE for reporting and operational management in the electronics industry.

Highest-signal resume keywords

People ManagementFluency in DutchFluency in FrenchTechnical Experience in ElectronicsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Reporting Data GenerationCustomer Service ManagementNetwork Technology KnowledgeAdministrative Skills

Soft Skills

Interpersonal SkillsInitiativeTeamwork

Tools & Technologies

SalesforceNiCE

Industry Keywords

Fire IndustrySecurity IndustryPre Sales SupportPost Sales Support

About the role

Key responsibilities & impact

Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
Manage day to day activities and generate clear and accurate reporting data from an expansive range tools, such as Salesforce and NiCE.
Liaison with the internal functions including sales, category management, Marketing & E-Commerce with product support and other service functions
Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
Review daily priorities and take appropriate action to ensure results are achieved

Requirements

What you’ll need

Proven experience in people management
Technical experience in electronics industry, preferably Fire or Security.
Fluency in Dutch and English
Fluency in French
Excellent interpersonal, verbal, and written communication skills
Good administrative skills
Ability to work on own initiative
Willingness to undertake further training to keep up with the changing market

Benefits

Comp & perks

Attractive salary conditions
Hybrid work model allowing you to work 2 days per week from home.
Opportunity to work independently within a varied area of responsibility
Opportunity to work for a global business
25 vacation days, 6 ADV days
Pension plan
Fisc free benefits