Technical Support Specialist I – Control 4

ESA - Electronic Security Association

Technical support specialist assisting Control4 customers with installation, configuration, troubleshooting, and returns. Supporting smart-home, security, AV, and connected technology solutions distributed by ADI.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in installing, configuring, and troubleshooting Control4 products and related technologies, with a strong focus on customer support and problem-solving. Proficient in managing complex technical issues across various audio/video and home automation systems.

Highest-signal resume keywords

Control4 Product InstallationSurveillance Technology TroubleshootingAdvanced Networking KnowledgeIoT and Home Automation ExperienceControl4 Automation Programmer Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Installation and ConfigurationTroubleshootingAudio/Video SystemsHome AutomationSurveillance TechnologiesNetworkingTechnical DocumentationProduct Returns ProcessingBeta TestingProblem-Solving

Soft Skills

Exceptional Communication SkillsCustomer-First MindsetTeam Collaboration

Tools & Technologies

Control4 ProductsADI Proprietary ProductsOvrCLumaBinaryWattBoxClareDSPsProjectorsStreaming Solutions

Certifications & Qualifications

Control4 Automation Programmer CertificationControl4 Certified Technician Certification

Industry Keywords

Audio/Video DistributionHome TheaterDigital SignageHVAC ControlLighting ControlVideo ConferencingStructured WiringMotorized Window TreatmentsCentralized LightingPower Management

Tech Stack

Tools & technologies

FirewallsIoT

About the role

Key responsibilities & impact

Serve as the primary technical resource for Control4 customers, delivering expert-level support for installation, configuration, troubleshooting, and return processing needs
Provide basic support for 80+ third-party brands with limited or no formal training
Provide Tier-1 support for ADI and Snap One’s 20+ exclusive brands and solutions
Manage and resolve complex technical issues across audio/video distribution, home theater, commercial audio, TVs and displays, digital signage, music streaming, surveillance and security, HVAC and lighting control, home automation, video conferencing, power management, structured wiring, custom mounts, and related technologies
Aid in creating and maintaining technical documentation, troubleshooting guides, configuration procedures, and knowledge base articles
Process product returns while adhering to technical verification protocols
Participate in beta testing of new products and solutions and provide actionable feedback to product teams
Contribute to team training initiatives by sharing insights and techniques

Requirements

What you’ll need

Minimum 2 years of professional experience installing and/or programming Control4 products
Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio/video, and other technology solutions
Experience troubleshooting across multiple product categories and technologies
Experience with IoT, audio/video, networking, home automation, and surveillance technologies
Demonstrated problem-solving skills and ability to learn and apply new technical concepts quickly
Exceptional English communication skills, verbal and written, with a customer-first mindset
Control4 Automation Programmer certification or Control4 Certified Technician certification valued
Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups valued
Experience with ADI proprietary exclusive-brand products and platforms including OvrC, Luma, Binary, WattBox, and Clare valued
Experience with commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions valued
Experience with motorized window treatments, centralized lighting, and power management solutions valued
This position is not eligible for US visa sponsorship

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Life and health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation & holidays
Opportunities for professional development and career advancement
Collaborative work environment with access to cutting-edge technology