Customer Service Associate

ESA - Electronic Security Association

Customer Service Associate assisting security and low-voltage technology customers for ADI Global Distribution. Handling orders, returns, quotes, account inquiries, and phone-based support while meeting service KPIs.

Posted 8/5/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to accurately input data and manage multiple tasks in a fast-paced environment. Proficient in utilizing technology and resources to meet customer needs and achieve monthly KPIs.

Highest-signal resume keywords

Customer Service ExperienceAttention To DetailVerbal And Written Communication SkillsKPI AchievementMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InputOrder PlacementAccount Inquiry AssistanceProblem SolvingLearning New Technologies

Soft Skills

MotivatedDynamicCalm Under PressureExcellent Follow-Up

Tools & Technologies

Microsoft OfficeEpicor Prophet 21Salesforce

Industry Keywords

Customer CareKPISchedule AdherenceBilingual

About the role

Key responsibilities & impact

Provide every customer with world-class customer service
Respond to customer inquiries via incoming phone calls
Assist customers with account inquiries, placement of orders, returns, quotes, etc.
Exhibit understanding of ADI products, systems, and procedures
Listen attentively to customer needs and concerns
Accurately input customer data and leave detailed notes
Utilize resources and multi-task through them as needed
Meet monthly KPIs identified by the organization
Meet required schedule adherence guidelines
Report to the Central Sales Group Customer Care Supervisor

Requirements

What you’ll need

Motivated, experienced, and dynamic
Comfortable working in a fast-paced, entrepreneurial, goal-oriented environment
Calm under pressure while meeting customers’ needs
Strong attention to detail and excellent follow-up
Strong verbal and written communication skills
1+ year of customer service experience
Must be able to work full-time hours between 10am–7pm ET
Ability to accurately input customer data and leave detailed notes
Ability to utilize resources and multitask
Ability to quickly learn new technologies
Ability to meet monthly KPI expectations and schedule adherence guidelines
Experience using Microsoft Office products (valued)
Epicor Prophet 21 experience (valued)
Salesforce experience (valued)
Bilingual abilities are a plus
This position is not eligible for US visa sponsorship

Benefits

Comp & perks

Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
12 paid holidays each year
Four weeks parental leave without using vacation time
Team member discounts on company products and other retail/service providers
Monday to Friday working hours - no weekends
Opportunity to progress within a global business
Life and health insurance
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
401k Plan
Vacation & holidays