Technical Support Specialist I – Network

ESA - Electronic Security Association

Network Technical Support Specialist supporting professional integrators for ADI, a global security, AV, and smart-living technology distributor. Providing installation, configuration, troubleshooting, and return support across network products and connected technology solutions.

Posted 8/5/2026full-timeIrving • Kentucky, North Carolina, Texas, Utah • 🇺🇸 United StatesJunior💰 $21 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in network installation and configuration, including troubleshooting and support for a variety of network products and technologies. Proficient in using diagnostic tools and possesses strong communication skills to assist professional integrators effectively.

Highest-signal resume keywords

Network Installation and ConfigurationTroubleshooting AptitudeNetwork+ CertificationCCNA CertificationControl4 Certified Technician

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

RoutingSwitchingSubnettingVLANsFirewallsWireless TechnologiesWAN TechnologiesLayer 2 and Layer 3 OSI ModelIoT TechnologiesAudio/Video Systems

Soft Skills

Critical ThinkingCommunication Skills

Tools & Technologies

PingTracerouteShow CommandsControl4OvrCLumaBinaryWattBoxClare

Certifications & Qualifications

Network+CCNACCNPSnap One PCNAControl4 AP Certification

Industry Keywords

Custom ElectronicsProfessional IntegratorsHome AutomationSurveillance TechnologiesCommercial Audio/Video Systems

Tech Stack

Tools & technologies

FirewallsIoTSwitching

About the role

Key responsibilities & impact

Provide intermediate technical support for installation, configuration, troubleshooting, and return processing
Serve as the first point of contact for ADI professional integrators in the Standard Network queue (Tier-1)
Document customer and partner interactions, troubleshooting steps, and outcomes in internal systems
Solve network challenges involving addressing, routing, switching, subnetting, multicast networking, VLANs, firewalls, wireless, and WAN technologies
Use tools such as ping, traceroute, and show commands
Identify problems in Layer 2 and Layer 3 of the OSI model
Process product returns while following technical verification protocols
Provide technical inquiries, installation guidance, troubleshooting, configuration support, and service support for network installations and ADI’s broad product portfolio

Requirements

What you’ll need

1–2 years of professional experience installing and configuring network products such as routers, switches, and wireless access points, or relevant experience
Industry certification: Network+, CCNA, or CCNP; OR Snap One PCNA & Control4 AP Certification / Control4 Certified Technician
Strong troubleshooting aptitude across multiple product categories and technologies
Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies
Exceptional critical thinking skills and ability to quickly learn and apply new technical concepts
Exceptional English communication skills, verbal and written
Minimum of 2 years of professional network installation and configuration experience, or 2 years of ADI technical support experience with required internal network training and certifications
Familiarity with Control4, OvrC, Luma, Binary, WattBox, Clare, and other ADI exclusive-brand products and platforms is valued
Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions is valued
Experience with motorized window treatments, centralized lighting, and power management solutions is valued
Experience supporting professional integrators or working in the custom electronics industry is valued
This position is not eligible for US visa sponsorship

Benefits

Comp & perks

Hybrid position - 3 days in the office and 2 days remote
Medical, Dental, Vision, Pet Insurance and 401k participation from Day 1
12 paid holidays each year
401K plan with up to 7% company match
Four weeks parental leave without using vacation time
Employee discounts on company products and other retail/service providers
Opportunity to progress within a global business
Product and leadership mentoring to ensure you are set up for success
Life assistance program
Accidental death and dismemberment insurance
Disability insurance
Vacation & holidays